Concierge - Overnight

Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Pay Range: $17.62 - $19.25 an hour plus a quarterly bonus!

Job Description

POSITION OVERVIEW

The concierge serves as a customer service/sales consultant. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.

Shifts: 12am - 8am

Essential Job Functions And Responsibilities

• Greet residents, guests, and prospects warmly and professionally.
• Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
• Coordinate resident services such as amenity reservations and maintenance follow-ups.
• Monitor and maintain cleanliness and organization of lobby and shared spaces.
• Assist with scheduling tours and managing the guest log.
• Provide prompt, courteous assistance with resident inquiries or concerns.
• Follow up on maintenance requests to ensure resident satisfaction.
• Support communication efforts such as event reminders, notices, and newsletters.
• Help coordinate community events and engagement initiatives.
• Follow up with prospects after tours or inquiries to maintain engagement.
• Assist in preparing tour materials and keeping marketing collateral stocked.
• Update prospect traffic logs and CRM system as needed.
• Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).
  
  

Qualifications

REQUIREMENTS

HS Diploma or GED required

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.