Strategy and Technology, Director

*The Role*

We are looking for a Senior IT Consultant who is as comfortable resetting a misconfigured MDM profile as they are sitting across a conference table from a COO, walking them through why their staff keeps clicking phishing links and what to actually do about it.

This is not a help desk role. This is not a break-fix role. This is a relationship role, supported by deep technical expertise. The right person understands that in our world, the hardest problems are rarely technical. They are behavioral, organizational, and cultural. The technology is almost always the easy part.

You will be assigned to a dedicated set of clients and will function as their trusted IT lead embedded, proactive, and accountable. You will collaborate closely with our founder and existing team on standards, tooling, and service delivery.

*What Youll Do*

* Serve as the primary IT point of contact for a portfolio of 36 client organizations, building genuine relationships with leadership, operations staff, and end users alike.
* Conduct regular on-site and remote engagements not just for break-fix, but for strategic check-ins, technology reviews, and training sessions that actually change behavior. This does include flight travel 3-4 times a year.
* Design and manage security programs including endpoint protection, email security, phishing simulation, and security awareness training with the understanding that the goal is culture change, not checkbox compliance.
* Own the Apple ecosystem: device enrollment, MDM (Jamf/Mosyle), fleet management, onboarding/offboarding workflows, and OS lifecycle planning.
* Lead vendor management evaluating, procuring, and managing SaaS tools, ISPs, hardware, and third-party services on behalf of clients.
* Support data retention, compliance, and policy development for clients in regulated or grant-funded environments.
* Deliver executive-ready communication: clear, non-technical summaries of technical issues, risks, and recommendations for C-suite and board audiences.
* Collaborate with Stiqibits team on internal playbooks, documentation, and service improvement.

*What Were Looking For*

*Required*

* 5+ years of IT experience, with meaningful time spent in a client-facing MSP, consulting, or embedded IT role.
* Deep hands-on experience with the Apple ecosystem macOS, iOS, MDM, and the tools that support them.
* Demonstrated ability to manage client relationships at the executive level with professionalism, empathy, and confidence.
* A track record of driving technology adoption and behavioral change in organizations that are not naturally tech-forward.
* Solid grounding in cybersecurity fundamentals: endpoint management, identity and access, email security, phishing mitigation, and security training programs.
* Excellent written and verbal communication you can explain anything to anyone without condescension.
* Self-direction and professional maturity: you manage your own schedule, own your commitments, and flag issues early.

*Preferred*

* Direct MSP or multi-client IT experience, including client onboarding, tiered support delivery, and documentation practices.
* Experience supporting nonprofits, philanthropic organizations, or impact-driven institutions or a genuine affinity for working with mission-driven teams.
* Familiarity with compliance and data retention requirements common to foundation or grant-funded environments (GDPR, CCPA, donor data governance).
* Experience with tools such as Jamf, Mosyle, Microsoft 365, Entre, Google Workspace, Okta, Meraki, Egnyte, Atlassian Jira, Hudu, or similar enterprise platforms.
* Relevant certifications: Apple Certified Support Professional (ACSP), CompTIA Security+, CISSP, or similar.
* Prior experience in or strong cultural understanding of the philanthropic or civic technology sector.

*The Mindset We Value*

We hire for judgment, not just skill. A few things we hold deeply:

* *White-glove is a standard, not an upsell. *White-glove is a standard, not an upsell.

Our clients chose us because they want a partner, not a vendor. Every interaction a password reset or a board presentation reflects that.

* *Technology is a means, not an end. *Technology is a means, not an end.

We measure success by whether people are more effective, more secure, and more confident using technology. Shiny tools mean nothing if they dont stick.

* *The human problem is the real problem. *The human problem is the real problem.

If a clients staff keeps making the same mistakes, the answer is rarely a new tool. Its better communication, better training, and earning enough trust that people actually follow the guidance. Thats the work.

* *Ownership without ego. *Ownership without ego.

You take full responsibility for your clients' experience. You also know when to ask for help, escalate, or collaborate. Both matter equally here.

*Location & Logistics*

We are open to candidates based in the San Francisco Bay Area, the Washington D.C./Metro area, New York/Metro area, Paris, or London. Some travel to client sites is expected. Remote-first with regular on-site presence for client engagements.

Compensation is competitive and commensurate with experience. We offer a collaborative, intentional culture and the satisfaction of doing genuinely meaningful work for organizations that are trying to make the world better.

Pay: $135,000.00 - $170,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Vision insurance

Work Location: Hybrid remote in San Francisco, CA 94107
by Jobble