Information Technology For Development Jobs in Cicero

The Associate Manager, Programmatic is responsible for effectively supervising a team and set of clients with a focus on accuracy, growth, and innovation. This individual will act as a subject matter expert on Programmatic strategy and execution, assuming a client facing role during pre-sales activity and enterprise level client meetings. As a supervisor, the Associate Manager, Programmatic will oversee employee development and retention, including training and goal setting. Additionally, this individual is an expert at process/project management, efficiently creating processes that can be scaled across multiple accounts or teams.

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• Act as direct supervisor for up to (4) direct reports in Chicago, Buenos Aires, and/or Mexico City
  
• Accountable for all aspects of team oversight, including: employee onboarding, employee training, employee performance (accountability and behavior), employee retention
  
• Maintain target utilization for assigned work and for direct reports work.
  
• Onboard, maintain and grow assigned client base: coordinate with Account Management & Media Strategy on long term strategic roadmap
  
• Own performance accuracy for campaign execution, optimization, and Rise 5 on all assigned clients.
  
• Quickly and tactfully troubleshoot employee and client issues
  
• Act as a liaison between internal rise teams and programmatic team for all matters related to assigned clients.
  
• Develop processes to help improve efficiency of the team and clients. Scale processes across a greater Programmatic team.
  
• Lead weekly team and individual meetings with programmatic team members, other Rise employees, and outside vendors.
  
• Collaborate with Programmatic managers on team wide initiatives
  
• Stay up to date on industry trends and technology partners, seeking out opportunities to vet and test new technologies.
  

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• Education: Bachelor\'s degree required
  
• Experience: 2-3 Years Digital Marketing Experience
  
• Certificates, Licenses, Registrations:
  
• Knowledge, Skills & Abilities:
  

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• Demonstrates excellent verbal and written communication skills with experience presenting media strategy directly to internal and external stakeholders.
  
• Experience creating clear and concise media proposals (media plans, media strategies, powerpoint presentations) that showcase thought leadership and creative thinking.
  
• Detail Oriented: ability to execute digital media campaigns flawlessly while providing robust insights and analysis.
  
• Developed multiple processes that impacted the profitability/efficiency of an account/team.
  
• Establishes him/herself as trusted resource by developing relationships with key internal and external stakeholders
  
• Understands technical nuances associated with various media buying platforms in order to improve client results.
  
• Possesses leadership skills necessary to independently manage potential issues while knowing when to manage up.
  

Description

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  Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
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  Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
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  Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
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  Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
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  Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
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  Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
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  Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
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  Drive client engagement and product adoption to ensure ongoing value delivery.
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  Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
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  Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
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  Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

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  A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
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  Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
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  Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
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  Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
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  Proactive approach in identifying and addressing customer needs and opportunities promptly.
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  Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
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  Excellent written and verbal communication skills in English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
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  The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plan
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• Base Salary of $48,000 -$64,000 USD per year + quarterly commissions subject to the terms of the applicable commission plan.
• Total compensation range for this position: $80,000 - $107,000 USD per year. Earnings are dependent on individual sales performance.

Where You'll Work:

• 233 S. Wacker Drive / Willis Tower Suite 8370

Description

At Meltwater, it's not just about your position-it's an invitation to explore personal and professional growth opportunities. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership. Collaborate closely with experienced professionals and inspirational leaders who are dedicated to supporting you every step of the way.

Join our community, and you'll find a culture that celebrates your uniqueness and empowers you to unlock your full potential. Let's embark on this collective journey and redefine how we approach driving new business at Meltwater!

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  Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customers
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  Meet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers.
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  Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities.
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  Consistently deliver engaging demonstrations and persuasive sales presentations, to captivate audiences and convert leads into customers.
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  Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives.
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  Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients.
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  Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets.
  
  

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  A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths.
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  A minimum of 1 year of experience in business-to-business sales is required, with a demonstrated success in new business development.
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  Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively.
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  Proven track record of being results-driven, consistently meeting or exceeding sales targets.
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  Proactive approach towards executing targeted outreach initiatives and generating leads.
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  Strong organizational prowess, including adept management of the customer purchase process and skillful negotiation of contract terms.
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  Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation.
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  Excellent written and verbal communication skills in English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
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  The ability to legally work in the country of hire is required for this position.

• Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• Base Salary of $41,000-$54,000USD per year + monthly commissions subject to the terms of the applicable commission plan.
• Total compensation range for this position: $67,500 - $90,000 USD per year.Earnings are dependent on individual sales performance.

Start Date : January 2026

Our Story:

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Description

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  Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
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  Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
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  Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
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  Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
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  Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
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  Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
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  Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
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  Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
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  Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

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  A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
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  A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
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  Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
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  Ability to develop effective account plans and strategies aligned with customer goals.
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  A proactive approach to identifying and driving expansion opportunities within accounts.
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  Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
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  Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
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  Excellent written and verbal communication skills in English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
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  The ability to legally work in the country of hire is required for this position.

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  Comprehensive Paid Time Off & generous paid & unpaid leave policies
  
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  401K matching, life insurance, commuter benefits, and parental leave plans
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  Excellent medical, dental, and vision options
  
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  Collaborative, transparent and fun loving office culture
  
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  Accelerated professional development and growth programs
  
  

• Base Salary of $55,000 - $73,000 USD per year + monthly commissions [subject to the terms of the applicable commission plan].
• Total compensation range for this position: $ 91,500 - $122,000 USD per year. Earnings are dependent on individual sales performance.

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Description

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  Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
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  Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
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  Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
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  Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
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  Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
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  Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
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  Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
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  Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

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  A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
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  A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success.
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  Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
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  Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
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  Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
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  Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• 
  Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• 
  Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• 
  Baseline knowledge of various Selling Methodologies such as SPICED, MEDDPICC, BANT, or SANDLER preferable.
• 
  Excellent written and verbal communication skills in English.
• 
  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Flexible paid time off that allows you to have an enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Energetic work environment with a hybrid work style, providing the balance you need.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• 
  Base Salary of $53,000 - $71,000 USD per year + quarterly bonus subject to the terms of the applicable bonus plan + uncapped quarterly commissions subject to the terms of the applicable commission plan.
• 
  Total compensation range for this position: $112,500 -$150,000 USD per year. Earnings are dependent on individual sales performance.

When you'll join: February 2026

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

Job Title

Business Analyst (Freelance)

About OX

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

As a member of OX’s Technology team, the Business Analyst will be a highly self-motivated and self-directed team member with the ability to work in a constantly changing environment. They will have a proven analytical background that is logical and efficient with keen attention to detail. They will have an exceptional ability to recommend solutions that are reasonable, actionable, and cost-effective including the ability to properly gauge requirements. The Business Analyst will be able to fulfill multiple roles while identifying, improving, and developing solutions that drive client’s strategic goals.

Responsibilities & Duties

• Drive conversation between several functions with client & agency including: Business Leaders, IT, Design, UX to gather needed information to produce Business Requirements to support a product vision
• Understand high level technical architecture and help identify gaps between existing systems and what will be needed for a successful product
• Translate business requirements into user stories
• Work closely with UX/UI and agency dev teams to ensure designs and builds are aligned to user stories and that all functional teams have the information they need to build/design in a timely fashion
• Work closely with QA teams to ensure proper testing
• Manage user acceptance testing and business related training with the client
• Maintain all feature planning and backlog documentation
• Maintain all action logs between client and agency teams

Required Experience

• 4+ years of BA or Product Management experience
• Must have experience with JIRA + Confluence
• Proven experience working in an agency or consulting environment, demonstrating the ability to manage multiple client projects, deliver high-quality results, and adapt to diverse business needs and industries
• Experience working with UX, Product Design and Development teams
• Experience working closely with various business teams to define requirements
• Experience working with and presenting work to client stakeholders
• Understanding of different tools and ways to tease out the right information needed for requirements definition through process flows for users, systems and client workflows
• Be process-oriented, but more importantly have the ability to be flexible and change process when needed
• Ability to work within an agile environment
• Experience leading remote teams
• Experience working in B2B
• Experience with working with enterprise level and smaller technologies
• Mobile and/or Web app project experience

Location

Remote