Representative, Enrollment II

Role Name: Enrollment Representative II

Location: Columbia, SC 29229

Work Environment: Onsite

Schedule: M-F 8am-6pm (OT as needed)

Contract length: 3 months with possible extension

Job Summary:

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• Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
  

Day to Day:

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• 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
  
• 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
  
• 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
  
• 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
  
• 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
  

Required Skills and Abilities:

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• Ability to acquire knowledge of the membership system.
  
• Good judgment. Effective customer service and organizational skills.
  
• Demonstrated proficiency in spelling, punctuation, and grammar skills.
  
• Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills.
  
• Ability to handle confidential or sensitive information with discretion.
  

Required Software and Tools: Microsoft Office.

Preferred Skills and Abilities:

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• Computer systems support knowledge.
  
• Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats.
  
• Knowledge of state and federal laws related to private business types of insurance.
  
• Knowledge of standard benefit structures.
  

Preferred Software and Tools: Working knowledge of database software.

Work Environment: Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.

Job Requirements:

Required EDU: High School Diploma or equivalent.

Required Work Experience:2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent)

Preferred Specialized Training: Office technology or secretarial science.