Information Technology For Development Jobs in Arlington

Must have:

1. AEM experience

2. web content development

3. graphic design/visual storytelling

Nice to have:

1. Content Strategy/UX Writing Awareness

2. Light Motion or Interactive design

3. Analytics and Data-driven enhancement mindset

Description

To support the Client by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other projects to support the development and maintenance of intranet based manuals and Systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Collaborate with project team members to ensure alignment with departmental efforts

• Lead conduction of research and preparation of reference material

• Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Interview business owners to determine task objectives, requirements and needs including complex intranet resources

• Maintain documentation library to ensure currency of processes

• Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise

• Participate on cross-functional training team to establish and maintain a community of practice

• Provide training to end user in the use of electronic manuals and reference material

• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Lead, guide and mentor less experienced staff

• Manage client expectations up to and including all executive level leader

• Recommend strategy for communications

• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Act as supervisor/manager in the incumbent's absence

• Perform other duties as assigned

• Qualifications

• Ability to compile, organize and present information clearly and concisely

• Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

• Extensive experience in composing correspondence that adheres to grammar, writing style and standards

• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Extensive experience in researching, compiling, and documenting data, business processes, and workflow

• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in work which displays increasing levels of responsibility and/or authority

• Significant experience in working with all levels of staff, management, stakeholders, vendors

• Advanced knowledge of change management principles and practices

• Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Advanced leading or managing multiple technical projects/tasks/teams

• Desired - Working knowledge of Microsoft project and project management tools

• Advanced skill analyzing and organizing problems or work processes for technical solutions

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Expert skill capturing and translating processes and requirements into easily understood terms

• Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Expert skill researching and analyzing data, processes and trends

• Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Desired - Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience

Senior CUSTOMER and lifecycle MARKETING Manager

ABOUT MATTERPORT & COSTAR GROUP

Matterport, a CoStar Group (NASDAQ: CSGP) industry-leading brand, is transforming the built world through its pioneering 3D digital twin and AI-driven spatial data platform.

By combining immersive technology, precision data, and advanced visualization capabilities, Matterport empowers professionals across the manufacturing, energy, and industrial sectors to design, operate, and maintain facilities in entirely new ways.

As part of CoStar Group, a global leader in real estate information, analytics, and online marketplaces, Matterport benefits from the scale, innovation, and stability of one of the world’s most respected technology companies.

Overview

Matterport is seeking a dynamic, customer-obsessed marketing leader to design and scale programs that deepen engagement, drive retention, and maximize customer lifetime value.

The Senior Manager, Customer & Lifecycle Marketing will lead the strategy and execution of integrated lifecycle campaigns across our customer base—spanning onboarding, adoption, cross-sell, upsell, renewal, and advocacy. This role sits at the intersection of data, content, and customer experience, ensuring every touchpoint delivers value and reinforces the Matterport brand.

The ideal candidate blends analytical rigor with creative storytelling and has a proven record of turning insights into impactful programs that nurture relationships and accelerate growth. You’ll partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to align unified retention and expansion strategies.

Key Responsibilities

• Own the customer journey from post-acquisition through renewal, mapping lifecycle stages and developing multi-channel campaigns to improve activation, engagement, and retention.
• Build and lead the Customer & Lifecycle Marketing function—defining vision, KPIs, and operating rhythm for programs that scale globally across SMB, mid-market, and enterprise segments.
• Develop automated nurture and re-engagement programs using marketing automation and CRM tools (Marketo, Salesforce, Gainsight) to deliver personalized, behavior-based experiences.
• Design retention and expansion strategies including onboarding sequences, in-product communications, renewal plays, and cross-sell/upsell journeys.
• Leverage data and analytics to uncover churn signals, usage trends, and account health insights that inform campaign optimization.
• Partner with Product Marketing and Content teams to create compelling messaging that communicates value and drives advocacy.
• Collaborate with RevOps and Analytics teams to implement lifecycle campaign dashboards and establish shared metrics.
• Champion customer advocacy, partnering with Customer Success to develop case studies, referrals, testimonials, and reviews that feed the acquisition pipeline.
• Align globally with regional field and demand gen teams to ensure customer marketing programs scale consistently across markets.

Required Qualifications

• Bachelor’s degree in Marketing, Business, or a related field; MBA preferred.
• 5+ years of B2B SaaS marketing experience with at least 3 years leading lifecycle, retention, or customer marketing programs.
• Proven success building automated nurture, onboarding, and expansion journeys using marketing automation platforms (Marketo).
• Strong analytical acumen; ability to interpret customer data, segmentation, and usage patterns into actionable strategies.
• Deep understanding of customer segmentation, cohort analysis, and lifecycle measurement frameworks.
• Demonstrated ability to collaborate cross-functionally with Sales, Customer Success, and Product Marketing.
• Excellent communication and storytelling skills—able to translate data and strategy into clear business narratives.
• Experience managing a team and external partners to deliver measurable growth outcomes.
• Strategic thinker with operational discipline and a passion for continuous improvement.

Preferred Skills

• Experience with customer engagement and analytics tools (Gainsight, Intercom, or similar).
• Familiarity with predictive churn modeling, AI-driven personalization, and marketing data architecture.
• Strong understanding of SaaS metrics (ARR, NRR, CLTV, CAC) and subscription-based business dynamics.
• Global marketing experience and comfort working across time zones and cultures.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement,

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

TL;DR Kharon is seeking a full-time, Washington D.C. based Director of Client Services. This role requires in-office attendance at least 3 days a week.

RESPONSIBILITIES:

• Leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training.
• Working with Kharon’s VP of Client Services to set priorities and plan strategic Client Services initiatives.
• Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
• Overseeing the resolution of questions related to Kharon findings, platform functionality, content sources, and technical issues
• Managing new client onboarding flows and ongoing training sessions conducted by Client Services Managers
• Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
• Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.

QUALIFICATIONS:

• A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
• Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
• 5-8+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
• Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
• A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
• A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Director of Client Services to join us as we work to shape the way businesses perceive and navigate global risks.

As a Director of Client Services at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training, and collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behavior. Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionizing global security intelligence.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:

• Fully sponsored medical, dental, and vision
• FSA program for both medical and dependent care
• 401k + Roth with matching and immediate vesting
• Paid time off + 11 paid holidays

The base salary range at Kharon is set between $130,000 and $140,000. Please note that this figure does not necessarily include potential bonuses, commissions, or benefits that may be part of the overall compensation package.

If interested in pursuing this position, please visit to apply.

Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.

This position is for individuals who want to develop a side income stream while still working full time. You will test different small-scale remote opportunities, learn what works, and grow what produces results.

You’ll use the resources provided to guide you, but your path is self-driven. Over time, you might focus more on the hustles that bring the highest returns.

Responsibilities:

• Review and apply different side-hustle ideas tailored for people with full jobs

• Execute tasks, manage projects or gigs you select

• Keep a simple record of your time vs. earnings

• Iterate and improve your approach as you go

Requirements:

• Stable full-time job or core commitment

• Access to internet and device for remote work

• Willingness to test ideas and adapt

• Organization, follow-through, and consistency

Bonus Skills:

• Ability to analyze which hustles are viable

• Comfort with trial and error

• Some prior side-gig experience (but not required)

Benefits:

• Fully remote

• Flexible hours

• Potential to grow side income steadily

• No micromanagement