Information Technology And Management Jobs in Wyncote, PA

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

JOB DESCRIPTION

One of Insight Global's clients is seeking an IT Consultant to join their team in Philadelphia, PA onsite 3x a week. This person will play a critical role in supporting IT financial operations, project budget management, and vendor contract administration. This position serves as a key liaison between IT Leadership, Finance, and external partners to ensure accurate forecasting, cost center management and alignment of budgets with organizational goals. Key Responsibilities: - IT Forecasting & FP&A Partnership: Support monthly and quarterly IT forecasts, ensure accurate accounting and variance reconciliation across cost centers, contribute to FP&A narratives, and act as a liaison between IT leadership and Finance. - Cost Center & Project Financial Management: Partner with managers on reclasses, accruals, amortizations, and quarterly submissions, while tracking capital and operational project budgets, variances, and compliance with financial governance. - Purchase Orders & Budget Alignment: Create and manage purchase orders tied to service renewals and budgeted line items, ensuring alignment with quarterly planning and budget controls. - External Resource & Contract Support: Manage financial aspects of vendor and consultant contracts, including tracking terms, renewals, and commitments, and coordinating with procurement and legal for compliance and execution. - Ad Hoc & Operational Financial Support: Provide timely support for financial questions, troubleshooting, vendor requests, formatting issues, and special requests outside standard processes.

REQUIRED SKILLS AND EXPERIENCE

- Bachelor's degree in Finance, Accounting, Information Technology, or related field. - 3+ years of experience in IT financial operations, FP&A, or related roles, with a strong understanding of budgeting, forecasting, and financial reporting. - Proficiency in financial systems (e.g., SAP, Oracle) and advanced Microsoft Excel, with experience supporting IT project financial management. - Familiarity with IT cost structures, vendor contract administration, and procurement processes. - Strong communication and collaboration skills, with the ability to manage multiple priorities and meet deadlines in a fast‑paced environment

Compensation:

$33/hr to $36/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

The CCM Specialist will also be responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, and treatment quality monitoring. As a member of the Children’s Complex Care team, you will have an opportunity to apply your understanding of behavioral health and your cultural competence to work collaboratively with CBH members, their caregivers, their supports, other professionals, and community partners to screen/assess, and develop individualized, family-anchored, comprehensive, and strength-based plans of care. The CCM Specialist must utilize clinical knowledge of best practices and evidence-based treatments to ensure CBH members receive timely access to quality, medically necessary behavioral health services.  When clinically indicated, CCM Specialists consult with CBH Physician and Psychologist Advisors to ensure the most effective treatment for the CBH member is being authorized.  

As a High-Fidelity Wraparound (HFW) Facilitator, the CCM Specialist assists members and their families in learning to accomplish goals they have identified by exploring the strengths and culture around each need they have. The CCM Specialist facilitates monthly interagency planning meetings to assist the member and their family  in planning around and working towards meeting their needs. The CCM Specialist will transfer their Wraparound skills to the member and their family, by teaching them to think outside of the box and use natural and community supports.  

Essential Functions: 

• Work directly with members, natural supports and providers in the community, including in members’ homes. 
• Facilitate care coordination. Using an inter-generational approach, with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community-based services. 
• Create and maintain a team of system partners and natural supports for each member and their family.
• Complete an effective Crisis Prevention Plan in collaboration with each assigned member and their team
• Be knowledgeable about behavioral health care services, system partners, service continuum and established medical necessity criteria and apply that knowledge in all work activities. 
• Attend up to 3 hours of group or individual skills-based coaching/supervision per week
• Complete Utilization Management activities including but not limited to: interagency meetings, social determinants interviews with members, treatment team meetings, case consultations, care coordination, provider meetings, reviews, treatment linkage, within established timeframes.  
• Authorize treatment when Medical Necessity Criteria is met.
• Consult with Physician Advisor, Psychologist Advisor and/or Clinical Leadership as clinically appropriate. 
• Generate denial letters based on physician reviews and in accordance with state regulations as needed.
• Demonstrate an understanding of Evidence-Based Practices (EBPs) and connect members to appropriate evidence-based treatment. 
• Collaborate with other CBH departments to ensure quality of care, promote placement of members in the most appropriate services and to facilitate consistent longitudinal care management.
• Document provider quality concerns in accordance with CBH policy/procedure.
• Use data to inform clinical decision-making. 
• Maintain documentation in CBH’s electronic system consistent with agency and industry standards.
• Respond to care coordination correspondence within 24-48 hours or sooner if necessary.
• Attend all meetings as assigned and actively prepare for and participate in supervision and clinical case consultations. 
• Ensure the highest quality of customer service when interacting with members, providers, and other stakeholders.
• Display commitment to member/family-driven care and principles of resiliency and recovery.
• Contribute to projects and other duties as assigned.

Team Specific Responsibilities:

• Facilitate monthly interagency HFW Planning Meetings (includes youth/family participation) for a caseload of approximately 10 members and their families. 
• Write, revise and distribute individualized Wraparound Plans and Discovery documents to member’s teams monthly. 
• Ensure that the principles and steps of the High - Fidelity Wraparound process are delivered with the highest possible fidelity.
• Provide evidence-based intensive care management interventions directly to members in the community.
• Maintain a care management caseload of approximately 10 members (or as otherwise directed).
• Facilitate care coordination with external entities including behavioral and physical health providers, Child Welfare, Juvenile Justice, School district of Philadelphia, and Targeted Case Management (TCM), as well as any other providers or systems involved with assigned members’ families.
• Address member/caregiver engagement in treatment by reporting or addressing any reported/observed quality concerns, resolving communication barriers between member (and/or caregiver) and providers, assisting member/caregiver with mediation issues/barriers, assisting with any clarification/prioritizing issues, increase positive collaboration with providers and other supports.
• Facilitate longitudinal care management of all assigned members. 
• Complete UM activities as assigned and within required timeframe
• Participate in and complete training and credentialing in the High-Fidelity Wrapround model of care management.
• Maintain a flexible schedule, which may include some evenings or occasional weekends, in order to accommodate the scheduling needs of assigned members and their families 

Position Requirements: 

• Education: Master’s degree in Social Work or related fieldClinical Licensure: Qualified candidates are required to obtain license within the first 18 months (1.5 years) of employment; PA Child Abuse Clearance required
• Required Licensure: Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)  
• Must obtain High - Fidelity Wraparound Facilitator credential within 1 year of hire. 
• Relevant Work Experience: Minimum of 3 years of direct clinical care experience working with adults, children, adolescents and/or their families in behavioral health settings and experience in assessment and treatment planning; and/or experience in a managed care setting.

Skills:

• Excellent clinical case conceptualization skills
• Meeting facilitation
• Proactive planning
• Customer service
• Familiar with medications
• Excellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders. 
• Excellent interpersonal and collaboration skills
• Conflict and crisis management
• Reliable, accountable, resourceful, curious, flexible, and creative
• Empathetic (Accepting/non-judgmental)
• Proficient in MS Office, especially with Excel, and able to type at least 40 words per minute
• Ability to work independently and as part of a team
• Excellent time management and prioritization skills and ability to multi-task
• Compliant with HIPAA regulations

Work Conditions (including travel, overtime required, physical requirements and occupational exposure): 

• Must be able to regularly travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated.  Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at  

PI94dbea10d9e9-31181-39906059

Position Title Medium and Heavy Truck Technology Faculty, Full-Time Requisition Number FAC00539 General Description

The Department of Transportation Technologies invites applications for a full-time, tenure-track faculty in Medium and Heavy Truck Technology for the 2026-2027 academic year.

This full-time, tenure-track faculty position in Medium and Heavy Truck Technology (MHTT) presents an exciting opportunity to contribute to the exceptional training and pedagogy at the College.

The Transportation Technologies department offers various degree and certificate options to prepare students to be successful technicians in the transportation industry. The department programming focuses on automotive service technology, carbon-based alternative fuels, electric vehicles & hybrids, heavy vehicle & truck repair, and Toyota technician training. All programs prepare students to pass the Automotive Service Excellence (ASE) examinations and professional manufacturer certifications.

Medium and Heavy Truck Technology (MHTT) is an A.A.S degree program that enables students to gain hands-on, practical knowledge and service of medium and heavy vehicle and equipment platforms, including trucks, buses, tractor-trailer systems, and off-road equipment. The courses are both aligned and in compliance with the Automotive Service Excellence Education Foundation (ASEEF) to provide industry-certified quality of instruction and accreditation. MHTT courses are also part of two professional certificates offered at the College which provide a practical skillset and allow a student to gain quick entry into the industry.

College Intro

Community College of Philadelphia is an open-admission, predominantly Black institution and a minority-serving institution which provides access to higher education for all who may benefit. CCP's Strategic Plan affirms the College's long-standing commitment to quality, access, affordability and upward mobility while including an emphasis on diversity, equity and inclusion. This plan firmly plants student success at the center of all efforts, establishing the means for each student to achieve their goals.

Teaching faculty are an integral part of the larger Academic and Student Success Division at CCP including Workforce Development or Career Training. The Academic and Student Success Division is a community of learners committed to student success as demonstrated through equitable and measurable outcomes, innovative practices, relevant curriculum, quality learning, and a rewarding student experience. As a minority-serving institution, CCP faculty contribute significantly to our collective efforts to improve student success and eliminate racial equity gaps through the utilization of inclusive and high-quality teaching practices.

Specific Responsibilities

* Applications will demonstrate an interest in contributing to the future of the Department and the life of the College. The Department seeks applicants actively engaged in teaching and committed to promoting student success within and beyond the classroom.

* Teach Medium and Heavy Truck courses to students with an interest in becoming medium and heavy truck technicians and working in dealerships or fleet repair centers.

* Teach automotive technology courses to students in general automotive technology programs.

* Create an engaging ASE preparation program so Medium and Heavy Truck graduates exit the program prepared to earn ASE certifications.

* Become expert in Medium and Heavy Truck curricula and other course materials, and prepare lectures, hands-on activities, and presentations for effective teaching.

* Attend required Medium and Heavy Truck training and facilitate student engagement on the college's learning management systems.

* Create a vibrant Medium and Heavy Truck advisory committee to help fill the needs of area medium and heavy truck service providers by creating lasting relationships that facilitate student and graduate employment opportunities.

* Establish, maintain and implement a system to effectively attract and retain students for the Medium and Heavy Truck degree program from the Greater Philadelphia region.

* Support community college students as they further develop their medium and heavy truck technology skills, professional attitudes, and behaviors, for college and workplace success.

* Facilitate student learning, provide effective instruction, and perform evaluations of student learning for all assigned classes, using each course's standard course outline and requirements as guides.

* Meet all classes and other scheduled responsibilities such as office hours and meetings at the designated times. Be available to students via email, phone, or personal conferences. The method of contact and hours of availability should be clearly communicated to supervisors and to students through the course syllabus each semester.

* Become expert in curricula and other course materials, prepare lectures, hands-on activities, and presentations for effective teaching.

* Assign grades and maintain course/student records in accordance with FERPA regulations and submit grades and records by established deadlines.

* Proactively identify and address student problems.

* Maintain and develop curriculum that is consistent with departmental learning objectives. Work with other faculty and administrators in developing program curriculum, standards, and policies, including reviewing and participating in textbook selection process where appropriate.

* Commitment to the College's Mission: Demonstrate a sense of connection and responsibility for helping the College to achieve success through a commitment to its mission, vision, and values.

* External and Internal Community Relations: Actively participate in the academic life of the College; including participation in graduation, recruitment events, general assemblies, student life activities and other cross functional teams. Create learning opportunities for students inside and outside of the classroom including opportunities to teach dual-enrollment high school students.

* Collaboration: Communicate effectively, share vision, focus on people, initiate positive change, value differences and foster collaboration. Work with and inspire others to achieve college, department, and individual success. Proactively identify/address problems.

* Respect for Diversity: Establish an inclusive environment in the classroom. Demonstrate an understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of the College's faculty, staff and students.

* Assessment: Full participation in the assessment of student learning and student learning outcomes at the course, program, and institution levels.

* Student Success: Strive for excellence in teaching, applying best practices in discipline, and modeling behaviors that encourage student success and retention. Utilize innovative teaching strategies and technologies for online learning and other technology tools to meet the learning needs of a diverse student population. Maintain office hours to meet with students outside of the classroom and respond to questions or concerns.

* Leadership and Development: Commitment to professional learning and growth, student mentoring, and service to the profession. Remain current in the use of technology, developments within the field of discipline, and developments related to teaching and student success.

Minimum Qualifications

* Associate's Degree in Automotive Technology, Diesel Technology, or other related field.

* Knowledge of, and ability to integrate, current technological applications into your medium and heavy truck technology courses.

* Ability to deliver required, predefined course elements, while drawing from one's own knowledge and experiences, to engage students and make the course their own.

* Problem-solving and decision-making skills.

* Excellent oral, written, and interpersonal communication skills.

* Commitment to participating in the intellectual life of the department and a willingness to participate in the College through leadership in department and college-wide committees.

* Experience with and commitment to the use of instructional technology.

Preferred Qualifications

* ASE Master certified technician with L2 Advanced Electric Diesel Diagnosis Certification preferred.

* College level teaching experience preferred.

* Availability to teach evening hours and/or weekends preferred.

* Demonstrated experience teaching diverse student populations.

* Demonstrated experience teaching within a community college.

* Bilingual or other language proficiency.

Work Location Career and Advanced Technology Center Benefits Summary

Benefits:

\"Success Starts Here\" at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Full-time faculty and staff benefits include:

* College-paid medical, dental, drug, life and disability insurance

* Tuition remission (for classes at the college)

* Forgivable tuition loan (for classes at any accredited academic institution)

* 403(b) retirement plan with 10% College contribution with employee contribution 5%

* Flexible spending accounts

Additional College benefits:

* Winter break: 1 week around the third week in December and New Years

* Spring Break: 1 week in March

For More information about the College benefits and eligibility based on employee class, please visit: Grade or Rank 5 or 6 Min Salary/Hourly Rate $69,377 Max Salary/Hourly Rate $110,365 Job Posting Open Date 10/08/2025 Job Posting Close Date Position Type Faculty Job Category Employment Status Full-Time Special Instructions to Applicants

Interested candidates should complete an online application.

* Cover Letter of interest and resume required.

* Name and contact information of 3 references required.

* Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.

* Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.

We're supporting a client in the search for a Vice President of Project Management & Construction.

This executive will lead the team responsible for overseeing remodel and rollout programs across a growing portfolio. The role will focus on guiding Project Managers, building scalable processes, and ensuring projects are delivered on time, on budget, and to a high standard of quality.

In addition to leading project execution, this person will help evaluate whether the organization should pursue General Contractor (GC) licensing and advise on the most effective structure for managing construction work across markets.

Another key priority will be establishing and managing a roster of trusted tradespeople and handymen to support remodels and rollouts nationwide. This individual will drive the effort to build a reliable vendor network that enables consistent, efficient project delivery.

Key Responsibilities

• Lead and mentor the Project Management team overseeing remodels and rollout programs
• Develop scalable processes and best practices for project execution
• Oversee planning, budgeting, scheduling, and delivery of construction projects
• Evaluate the strategic opportunity for pursuing General Contractor (GC) licensing
• Build and maintain a vetted network of tradespeople and service providers to support projects nationally
• Partner with executive leadership on construction strategy, vendor management, and operational scalability
• Ensure projects meet quality, compliance, and safety standards

Ideal Background

• Senior leadership experience in construction, project management, or facilities development
• Strong experience managing multi-site remodels, rollouts, or retail construction programs
• Proven track record leading and developing project management teams
• Experience building contractor/vendor networks across multiple regions
• Strategic and operational mindset with the ability to scale construction programs

If you or someone in your network could be a strong fit, feel free to reach out. Happy to share more details about the opportunity.

Job Summary:

The Senior Financial Analyst Credit Management will support the assessment and mitigation of direct and indirect credit risk to Chubb across a broad range of credit counterparties within various industries and geographies, with the role including but not limited to analysis of credit counterparty financial strength and credit quality, assisting and advising on appropriate credit risk mitigation measures, preparing and discussing recommendations and findings with management and other stakeholders as required, and completing associated administrative, contractual, and reporting functions.

Credit counterparties in scope represent entities with contractual payment or reimbursement obligations to Chubb, namely insureds with large deductibles/retained risk, captive reinsurers, brokers, agents, MGAs, vendors, third-party administrators, and collateral-issuing providers.

Critical factors to succeed include strong written and oral communication skills, attention to detail, organizational skills, ownership and accountability, track record for delivering desired outcomes within prescribed timeframes, willingness to learn and further development, and ability to thrive in a fast-paced environment.

Responsibilities:

• Assess Counterparty Credit Quality
  • Perform due diligence and financial assessment of counterparty credit quality for both existing programs and prospective new business opportunities, which includes an in-depth analysis of financial statements and associated MD&A, forecasts, business model and strategy, industry and macroeconomic factors, as well as other publicly available information and/or information from direct Q&A with qualified counterparty sources.
• Consult on Program Structure / Collateral Requirements and Collateral Form
  • Collaborate with Underwriting, Actuarial, Legal, and other internal stakeholders as necessary on the appropriateness of the program design, and ensure the collateral determination and adequacy adheres to guidelines and delegated authorities.
  • Engage with Legal to incorporate required credit-related language into program agreements and contracts, as well as preferred and negotiated collateral language.
  • Review and approve collateral amount, collateral form, collateral language, and collateral-issuing provider for acceptability and compliance within corporate standards and regulatory requirements, specifically as pertains to Letters of Credit, Trusts/Pledge Agreements, Surety Bonds, and Cash/Escrow deposits.
• Manage Counterparty Credit Risk / Minimize Credit Losses / Promulgate Guidelines
  • Interface with various internal and external stakeholders on credit-related matters and deliverables.
  • Ensure receipt, care, custody, and control of incoming collateral instruments and associated documentation.
  • Assist with Bankruptcy & Insolvency Management.
  • Provide and maintain internal control reports and status reports on credit-related items including outstanding collateral and documentation.
• Engage in Special Projects or Ad-hoc Assignments

Ramblei is YD Fortune's full-service short-term rental brand. We handle everything for homeowners — interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24/7 guest support, cleaning, maintenance, and licensing. We're building something ambitious, and we want driven people to grow with us.

No prior STR experience required — we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.

WHAT YOU'LL DO

Listing Management

• Maintain property listings across Airbnb, VRBO, , and other platforms.
• Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
• Coordinate listing updates when property features, pricing strategy, or guest policies change.
• Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
• Support calendar management, booking restrictions, and reservation-related adjustments.

Guest Relations & Complex Support

• Support our five full-time CSRs by handling complex guest cases they escalate to you.
• Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
• Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
• Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
• Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.

WHO WE'RE LOOKING FOR

• A strong communicator — clear, warm, and professional in writing.
• Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
• Comfortable working across multiple platforms and digital tools simultaneously.
• Calm under pressure — you don't panic when a guest is upset, you solve the problem.
• A team player who proactively shares information and supports the people around them.
• Experience with Airbnb, VRBO, , Hostaway or similar tools is a plus — not required.
• Bilingual (English/Mandarin) is a strong plus.

WHAT WE OFFER

• Full training provided — no STR background needed, just a willingness to learn.
• Competitive salary with performance-based bonuses.
• Real growth opportunities as Ramblei scales — listing, operations, and platform strategy tracks available.
• OPT/STEM OPT supported and H1b sponsorship

Call Notes from Hiring manager

15+ years of experience

Routing — BGP, EIGRP — MUST HAVE

Firewall— new network, migration from Cisco ASA to Cisco Secure Firewall — Customers today migrate from Cisco ASA to:

Cisco Secure Firewall Threat Defense (FTD) — MUST HAVE

This is Cisco’s official and recommended upgrade path, supported by automated migration tools.

CISCO certifications is a plus

Key Responsibilities

Design, develop, install, and maintain enterprise network infrastructure, including routers, switches, and related equipment

Implement and manage network security solutions, including firewalls, ACLs, and object groups

Monitor network performance and proactively troubleshoot outages or performance issues

Perform routine network maintenance, including firmware and software upgrades

Provide remote and on-site technical support to internal teams and business users

Test, deploy, and support new network hardware, software, and applications

Develop detailed engineering design packages to integrate new technologies into existing environments

Collaborate with clients, vendors, and cross-functional technical teams to ensure network reliability and quality

Create strategic roadmaps for future hardware and software upgrades and enhancements

Participate in network audits, quality reviews, and standards compliance initiatives

Follow disciplined change management practices with awareness of downtime impact in industrial environments

Perform additional duties as required

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent IT/OT discipline from an accredited institution

15+ years of network engineering or related experience, preferably in an industrial or large-scale enterprise environment

Active Cisco CCNP certification preferred (or Siemens CPIN-level equivalent)

Proven ability to work independently with minimal supervision

Strong analytical, problem-solving, and troubleshooting skills

Excellent verbal and written communication skills

Ability to manage multiple tasks with strong attention to detail

Demonstrated ability to learn and adopt new technologies quickly

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

• Advanced knowledge of Project Management Body of Knowledge guidelines (PMBOK) including productivity tools, project charters, work plans and budgets.
• Intermediate knowledge of Business Analysis Body of Knowledge guidelines (BABOK)
• Intermediate knowledge of quality improvement methodologies (Lean, Six Sigma)
• Advanced knowledge of change management principles including organizational dynamics, change theory, and improvement methods / tools
• Advanced knowledge of risk management principles
• Intermediate knowledge of healthcare / research operations and systems
• Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, presentation & diagramming software (Word, Excel, PowerPoint, Visio)

• At least five-seven years project management, quality or process improvement experience.
• At least three years' experience managing cross-functional teams