Information Technology And Management Jobs in Arbutus

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

The Business, Engineering, and Technology (BET) Division seeks a dynamic, collaborative, and student-centered full-time faculty member to join the Engineering & Technology Department to teach in the field of Architecture/Engineering Technology, CADD Design, BIM, and 3-D Printing/Additive Manufacturing Technology.

The successful candidate may be asked to teach some or all of the courses in Computer-Aided Design & Drafting (CADD Design), Building Information Modeling, Electronics Technology, Additive Manufacturing, 3-D Printing and Scanning, and Gaming & Simulation.

We are seeking a candidate who demonstrates a passion for teaching; is solutions-oriented, with a growth mindset; and a commitment to diversity, inclusion, and belonging. Must be available and willing to teach day or evening courses face-to-face, hybrid, and online.

The teaching load is 15-credits per semester. Release time may be available for course coordination. In addition, faculty are expected to maintain at least five (5) office hours per week (as described in the Faculty Handbook) while class is in session and accept other responsibilities as assigned by the leadership.

• Teach courses in at least two of the following subjects: Architecture/Engineering Technology, CADD Design, BIM, and 3-D Printing/Additive Manufacturing Technology
• Faculty may be asked to teach across modalities (hybrid, face-to-face, online, etc.) and in accelerated (7-weeks); 10-weeks and 15-week course formats
• Coordinate CADD, BIM, and Additive Manufacturing Technology, Gaming and Simulation courses
• Participate in enrollment management and support adjunct faculty
• Prepare syllabi and Canvas sites
• Develop and update course materials
• Participate in program management and learning outcome assessment initiatives
• Work collaboratively with faculty, and other course coordinators and staff to implement departmental programs
• Provide service to the department, division, and college
• Attend and actively participate in meetings, stay abreast with developments in the professional field
• Respond promptly to requests for information and assistance from students and college administrators
• Participate in commencement ceremonies and other significant institutional events
• Pursue teaching improvement and professional development
• Work cooperatively, respectfully, and effectively with peers, support staff, and administrators; use appropriate communication channels
• Other duties as assigned
• A full list of faculty responsibilities can be found at: :
  • Master’s degree in Architecture/Civil Engineering Technology or any related field
  • Three years of professional experience in the field of engineering/technology

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  Baltimore, MD
  
  
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  SINAI HOSPITAL
  
  
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  PHARMACY
  
  
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  Full-time w/Weekend Commitment - Day shift - 8:00am-4:30pm
  
  
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  ALLIED HEALTH
  
  
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  95160
  
  
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  $53.78-$83.28 Experience based
  
  
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  Posted:
  March 17, 2026
  
  

Summary

LifeBridge Health, a leading healthcare provider in Maryland, offers a fulfilling career in a mission-driven, inclusive environment with opportunities for growth, competitive benefits, and the chance to make a meaningful impact on community health.

CARE BRAVELY is how we describe our LifeBridge Health culture. For more than 150 years, we’ve been bravely serving everyone who needs care—and we’re still changing how care is done.

ABOUT THE JOB:  Pain Management

Full-time with weekend commitment

The registered Clinical Pharmacist is responsible for overseeing the preparation and dispensing of medication, medication order computer entry, monitoring of patient medication therapy and provision of medication information for patients, providers, nurses and other allied health professionals.  The pharmacist identifies, recommends, resolves, and prevents medication-related problems through interventions with providers.  Pharmacists supervise and direct pharmacy support personnel to ensure the timeliness of medication availability.

REQUIREMENTS:  Bachelor's Degree in Pharmacy or Doctor of Pharmacy (Pharm.D.) degree.  Registered Pharmacist in Maryland.

Additional Information

Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!

$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.

$2,500 First Week Training Pay for the first five training days.

$500 per virtual appointment bonus with food with no bonus limit.

Up to $1500 per week for meeting minimum call and one qualified onsite appointment.

200% of the profit margin for the first 90 days of orders shipped.

40% to 59% of the profit margin after 90 days

Up to $10k new client account credits

Up to $5k new account donation credits

Up to $400 of gift cards for business building activities

GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.

We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!

GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!

Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.

Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.

Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.

We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.

We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.

Please email your resume to and schedule a strictly confidential interview.

Visit us at:

ARM Group LLC is seeking a Civil or Environmental Project Manager with land development experience to join our fast-growing Energy and Power practice. In this role, you will manage development projects for renewable energy installations, working at the intersection of sustainable energy and environmental compliance. The successful candidate will collaborate with our multidisciplinary team of engineers, scientists, geologists, CAD designers, and administrative staff to deliver comprehensive solutions that meet our clients' energy goals.

As a Project Manager, you will oversee stormwater management design, erosion and sediment control planning, and related land development engineering for solar, wind, and other energy & power projects. You will apply your technical expertise to complete engineering calculations, prepare detailed reports, and develop design drawings using CAD Software. This role requires strong communication skills, as you will regularly interface with regulatory agencies, clients, and internal project teams to ensure project success.

Location: This position can be filled in our Columbia, MD office.

Primary Responsibilities:

· Manage and coordinate the development, design and permitting of multiple projects simultaneously for various projects throughout the Mid-Atlantic region (ARM territory) with a primary focus in Maryland.

· Prepare and review engineering designs and permit applications in order to acquire approvals.

· Maintain complex schedules, develop project timelines, coordinate with subcontractors, and manage people and materials, acting as the direct point of contact for all stakeholders, in order to complete jobs on schedule and within budget guidelines.

· Monitor project work progress, adhering to the scope of work, and communicating with key stakeholders.

· Assess and mitigate project risks; Pro-actively recognize problems and develop effective solutions.

· Perform quality assurance and quality control evaluations and/or check technical calculations and prepare project specifications.

· Prepare detailed models and technical documents to present project design/feasibility findings to stakeholders.

· Evaluate the economic, engineering, or pragmatic feasibility of projects based on site and/or building constraints (i.e., constructability assessment).

Requirements

· Professional Engineer (P.E.) License in Pennsylvania, Maryland, Virginia, or other mid-Atlantic state(s).

· Bachelor's degree or equivalent in engineering (Civil or Environmental) from an accredited four-year college or university.

· 5+ years of experience designing and permitting projects involving land development or land use permitting.

· Experience with stormwater management plans, erosion & sediment control planning and permitting (NPDES).

· Knowledge of State environmental regulations and experience navigating local permitting authorities for zoning, subdivision, and stormwater ordinances.

· Strong organizational and time management skills with proven ability to manage multiple, complex projects.

· Creative and detail-oriented team player with a strong work ethic, self-motivated mindset, and eagerness to grow.

· Ability to communicate effectively verbally and in writing with key stakeholders, including officials and environmental regulators, to exchange information, clearly explain the project goals, obtain permit approvals, coordinate compliance efforts.

· Articulate, confident and able to effectively present information and respond to questions from managers, clients, and the general public.

· Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, accounts receivable, monitoring work in progress preparing client invoices and assisting with payment collection.

· Reasonably proficient in AutoCAD, Hydrocad (or alternate stormwater modeling software), MS Office Suite, and MS Project or equivalent project scheduling software.

Your Wellness, Our Priority: A Look at Our Benefits

We invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success.

Compensation Description:

Project Manager: $92,200-123,000/year, based on experience

AGE Solutions is looking for a Senior Cyber Cloud Assessment Engineer to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. As a Team Lead, you will be responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Responsibilities Include:

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the Department of Defense (DoD) Provisional Authorization (PA) process.
  
• Evaluate Cloud Service Provider (CSP) documentation packages following government guidance and procedures, including key artifacts such as the Cloud Architecture Diagram, System Security Plan (SSP), SSP Addendum, Readiness Assessment Report (RAR), System Architecture, Security Assessment Plan (SAP), Security Assessment Report (SAR), and associated Plans of Action & Milestones (POA&Ms).
  
• Review, analyze, and process additional documents including Change Requests, Extension Requests, Deviation Requests, Whitelist Requests, Corrective Action Plans, templates, process guide approvals, and continuous monitoring (ConMon) artifacts for existing Provisional Authorizations.
  
• Prepare and deliver up to 30 Cloud Security Assessment Packages annually, each including validated cybersecurity controls, certifier recommendations, and a statement of residual risk.
  
• Participate in technical kickoff meetings and review preliminary documentation to assess a CSP's readiness posture.
  
• Analyze and provide detailed feedback on CSP submissions such as the RAR, SAP, SSP, and architectural diagrams.
  
• Assess and document the operational impact of authorizations, changes, and vulnerabilities on the CSP environment.
  
• Develop Cloud Security Assessment Packages in accordance with established guidelines, including the SAR, POA&M, and any Deviation Requests.
  
• Draft Authorization Recommendation Memoranda outlining CSO compliance with DoD cybersecurity controls, residual risks, and technical findings.
  
• Prepare formal DoD Provisional Authorization memoranda, detailing authorization length, CSO boundary, services provided, operating conditions, DoD usage considerations, and follow-on activities.
  
• Validate CSO controls within eMASS or other government-provided Governance, Risk, and Compliance (GRC) tools; ensure accurate tracking in the Mission Status Report (MSR).
  
• Review and verify the Customer Responsibility Matrix (CRM), ensuring proper control inheritance is reflected in eMASS/GRC systems.
  
• Upload authorization conditions as system-level POA&Ms in eMASS and monitor their resolution.
  
• Organize and associate all received documentation with applicable security controls within eMASS.
  
• Maintain and update the DoD Cloud Process Guide, including all checklists, templates, forms, and guidance documents.
  
• Assist in developing internal requirements and how-to guides for assessors conducting CSP validations.
  
• Document and refine assessment procedures and validation best practices to align with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG).
  
• Contribute to the ongoing development and annual updates of the DoD Cloud Assessment Process Guides as requested by the Government.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Eight (8) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level III certification
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Solid understanding of DoD Risk Management Framework (RMF), DoDI 8510.01, and DoD Cloud Computing Security Requirements Guide (SRG)
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Hands-on experience with eMASS or other government-provided GRC tools
  
• Familiarity with cloud security documentation, including SSPs, SARs, RARs, and POA&Ms
  
• Ability to analyze complex cloud architectures and provide accurate risk assessments
  
• Strong technical writing and communication skills to produce security assessment reports and formal recommendations
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full time.
  

Compensation: $110,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Essential Duties and Responsibilities

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
  
• Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
  
• Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
  
• Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
  
• Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
  
• Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
  
• Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
  
• Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
  
• Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
  
• Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
  
• Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
  
• Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
  
• Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
  
• Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
  
• Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
  
• Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
  
• Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
  
• Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
  
• Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
  
• Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Five (5) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level II certification
  
• Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
  
• Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
  
• Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
  
• Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
  
• Strong analytical and technical writing skills with the ability to communicate complex topics clearly
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
  

Work Environment:

• 
  
• Must be able to sit for long periods
  

Compensation: $85,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

About the Company

Mesavita Engineering is an agile and innovative small business providing technical expertise to the U.S. Intelligence community. When you look closer though, you’ll find something truly special. We’re a close knit team who takes pride in the work we do for our country and are building this company together to be part of something bigger and better than ourselves. This inclusive culture thrives at Mesavita, where you’ll find humble leaders, compassionate peers, and a relaxed atmosphere that encourages everyone to be their best while having a lot of fun along the way.

About the Role

In this role you will develop machine learning, data mining, statistical and graph-based algorithms to analyze and make sense of datasets; prototype or consider several algorithms and decide upon final model based on suitable performance metrics; build models or develop experiments to generate data when training or example datasets are unavailable; generate reports and visualizations that summarize datasets and provide data-driven insights to customers; partner with subject matter experts to translate manual data analysis into automated analytics; implement prototype algorithms within production frameworks for integration into analyst workflows.

Responsibilities

• Programming Languages: Proficiency in programming languages such as Python and R is crucial for data manipulation, analysis, and implementing algorithms. Python is favored for its simplicity and extensive libraries (like NumPy and pandas), while R is preferred for statistical analysis and data visualization.
• Statistical Analysis: A strong foundation in statistics and probability is necessary for analyzing data accurately and making informed decisions. Understanding concepts like regression analysis, hypothesis testing, and statistical distributions is essential.
• Machine Learning: Knowledge of machine learning algorithms and frameworks (such as TensorFlow and Scikit-Learn) is vital for building predictive models and automating decision-making processes.
• Data Wrangling: The ability to clean and organize complex datasets is critical. Data wrangling involves transforming raw data into a usable format, which is often time-consuming but necessary for effective analysis.
• Database Management: Familiarity with SQL and database management systems (like PostgreSQL and MongoDB) is essential for extracting and manipulating data stored in relational databases.
• Data Visualization: Skills in data visualization tools (such as Tableau and Matplotlib) help communicate findings effectively. Creating charts, graphs, and dashboards is crucial for making data understandable to stakeholders.

Qualifications

Clearance: TS/SCI w/FSP

7+ years of experience

Benefits and Compensation Package

In addition to a competitive salary, Mesavita offers a comprehensive benefits package, which includes:

12% 401(k) contribution (not a match), which you are vested in immediately

Free medical benefits through CareFirst for you and your family

Vision and Dental Insurance

STD, LTD, Life coverage 100% paid for by Mesavita

$5,000 Education, Training, and Technology budget

5 days Paid Parental Leave

Lucrative Referral Bonus Program

For a full list of benefits, please visit

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• One or more years of proven experience in an IT service desk or customer service environment.

Additional Bonus Qualifications:

• Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
• Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
• Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
• Thrive in a collaborative environment and maintain a positive, professional demeanor.
• Excellent verbal and written communication skills.
• Previous experience working on a Federal Service Desk project.
• ServiceNow knowledge or experience is a big plus.
• Experience with cloud-based Call Center Software, specifically CXone.
• Knowledge and/or experience of Agile methodologies in a Service Desk environment.
• Experience with utilizing Atlassian tools like JIRA and Confluence.

Responsibilities:

• Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
• Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
• Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
• Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
• Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
• Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
• Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
• Support the development, management and use of customer support scripts.
• Assist with the preparation or maintenance of standard operating procedures and protocols.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at

• Provide advanced medical care and operational services for Marine Reconnaissance, USMC Special Operations Forces and Navy Special Operations Command personnel, like SWCC and SEALs
• Engage as a team member in direct action, special reconnaissance, foreign internal defense and unconventional warfare

• Rescue patients and deliver emergency care from the back of a helicopter
• Perform aircrew duties and En Route Care (ERC) for routine illness and emergent patients
• Provide relief and assistance in areas ravaged by catastrophic natural disasters
• Support Search and Rescue (SAR), tactical evacuation (TECEVAC), Medical Evacuation (MEDEVAC), casualty evacuation (CASEVAC) and Combat Search & Rescue (CSAR) for Navy and Marine Corps Aviation

• Provide basic medicine and assist medics in prevention and treatment of diving related illnesses, injuries associated with deep sea diving and hyperbaric conditions
• Operate, test and repair all Navy diving equipment
• Perform underwater inspections, harbor/port/ship security inspections, conduct ordnance searches, rescue personnel, engage in special warfare and small boat operations
• Operate Swimmer Delivery Vehicle Dry-Deck Shelter system and submarine Lock-in/Lock-out systems

• Special Operations Independent Duty Corpsman Pipeline (121 weeks)
  Areas of training include but are not limited to basic reconnaissance, airborne operations, combatant diving, demolitions, clinical diagnostics, advanced trauma skills, Advanced Cardiac Life Support (ACLS), basic surgical anesthesia, basic veterinary medicine and basic dental exams.
• Search and Rescue Medical Tech Pipeline (27 weeks)
  Areas of training include but are not limited to advanced fluid resuscitation, administration and management of Advanced Life Support medications, use of emergency medical equipment, rescue and recovery devices and patient handling.
• Medical Deep Sea Diving Tech Pipeline (28 weeks)
  Areas of training include but are not limited to diving physics, scuba and surface-supplied air diving, recognition and treatment of diving related illnesses.

• Vision correctable to 20/20
• Normal color perception
• Pass a physical examination
• 28 years of age or younger
• U.S. citizen eligible for security clearance