Account Manager (340B Programs)

Account Manager (340B Programs)
Location: 100% Remote
Job Type: Full Time
Reports to: Director of Operations
Salary Range: $75,000 – $80,000 base salary + discretionary bonus

The HT Group has partnered with a growing techology firm supporting the pharmacy/speciality pharmacy space in the search for an experienced Account Manager with 340B program experience.  This individual will be responsible for maintaining high levels of customer satisfaction and serving as the primary point of contact for assigned accounts. This role focuses on troubleshooting issues, providing software and program guidance, performing strategic analysis, and delivering proactive communication to support long-term account success. A strong emphasis is placed on responsiveness, relationship management, and customer-focused problem solving.

Essential Functions

Account Relationship Management

• Build and maintain strong, long-term relationships with assigned accounts
• Conduct regular meetings and engagements to review program performance and objectives

Account Representation

• Serve as the primary point of contact for account communications, including written correspondence, virtual meetings, and ticket coordination

Strategic Planning

• Develop and implement plans aligned with account goals to support program growth and success

Data Analysis

• Analyze program data to evaluate performance and identify opportunities for improvement

Cross-Functional Collaboration

• Partner with internal teams to ensure accurate, timely delivery of services and aligned communication

Account Education

• Provide education and guidance on internal platforms, tools, and operational processes

Issue Resolution

• Address concerns efficiently to support satisfaction and retention

Market & Regulatory Awareness

• Stay informed on industry trends and regulatory updates related to the 340B program

Risk Management

• Identify and mitigate risks to support program integrity and organizational interests

Qualifications

Education

• Bachelor’s degree required

Experience

• 2+ years of experience in 340B administration or account management
• Strong understanding of the 340B program and operations
• 2+ years of experience in a direct, client-facing role providing one-on-one support
• 340B ACE certification preferred

Required Skills

• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite, with strong Excel skills
• Experience using CRM platforms (e.g., Salesforce)
• High attention to detail and accuracy
• Ability to work independently in a remote environment while collaborating with a team
• Customer-focused, service-oriented mindset