Manager – POS Transformation | NCR Aloha SME

Job Title: Manager – POS Transformation | NCR Aloha SME

Location: Louisville, KY (Hybrid)

Duration: Long Term contract

Job Description:

• Client is seeking a Manager-level NCR Aloha Subject Matter Expert (SME) to lead POS menu optimization and configuration governance initiatives for Quick Service Restaurant (QSR) clients.
• The role serves as the functional authority for NCR Aloha Quick Service environments, Driving discovery, Design Menu Layouts, and Rollout readiness across multi-store deployments.

Key Responsibilities:

• Lead client discovery workshops and assess current-state NCR Aloha Quick Service configurations, including menus, panels, modifiers, and job-code variations.
• Design, Develop and guide POS screen (Menu Layout) reorganization, button layout redesigns, modifier flows, and combo updates to improve usability and speed of service.
• Provide SME guidance on Aloha Takeout, RAL, dynamic modifiers, and context panels.
• Oversee Aloha database reviews to identify duplication, standardization opportunities, and configuration efficiencies.
• Ensure consistent layouts across front counter, drive-thru, and tablet devices while managing approved exceptions.
• Support rollout planning for multi-store deployments and act as the primary client-facing POS SME.

Required Qualifications:

• Extensive experience with NCR Aloha Quick Service (v12.x) configuration and menu architecture.
• Strong hands-on expertise in designing menu layout, dynamic modifiers, context panels, Aloha Takeout, RAL, and job-code-based layouts.
• Experience supporting BOH-hosted Aloha environments with hybrid tablet or handheld access.
• Consulting or enterprise delivery experience with strong stakeholder management skills.
• Experience supporting multi-store QSR POS rollouts.

Looking forward for your reply.