Senior Product Manager

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Salesforce Product Manager. Please find the job details below.

Title: Salesforce Product Manager

Location: Boston, MA (Remote)

Duration: Long Term Contract

Job Description:

Key Responsibilities

• Serve as the primary product owner for Salesforce Student Experience and Case Management solutions.
• Engage with academic and administrative stakeholders to understand needs, processes, and pain points.
• Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts.
• Develop a clear future-state vision and translate it into actionable roadmaps and product strategies.
• Write high-quality user stories, epics, and acceptance criteria for development teams.
• Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals.
• Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows.
• Ensure solutions support a seamless, student-centered experience across the University.
• Promote AI tools and practices that enhance productivity, documentation, and delivery speed.
• Monitor success metrics and continuously improve product functionality and user experience.

Qualifications

Required:

• 5+ years of product management, business analysis, or CRM solution experience.
• Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
• Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
• Exceptional ability to write structured, developer-ready user stories.
• Broad understanding of how business processes, data, UX, and technical architecture intersect.
• Proven ability to influence and communicate effectively with cross-functional teams.
• Comfort with using AI-powered tools to enhance personal and team effectiveness.

Preferred:

• Experience in higher education or large, complex organizations.
• Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
• Experience with human-centered design or service design methodologies.

What Makes Someone Successful in This Role

• Deep curiosity about how processes, data, and systems work.
• Ability to translate business complexity into simple, actionable technical direction.
• Skilled facilitator of collaborative design workshops.
• Strong grounding in Salesforce capabilities, especially around Case Management, Service Cloud, and omnichannel communications.
• Comfort operating across multiple domains (business, UX, data, tech).
• Exceptional ability to write structured, developer-ready user stories.
• Natural inclination to use AI tools to increase productivity and effectiveness.

If you have the above skills/experience, please share your resume in confidence to:

Recruiter Name: Sravan

EOE