Guthrie Update Jobs in Usa

Job Description

Night Shift position

Position Summary: This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs

Education, License & Cert:

High School Grad or Equivalent

Experience:

No Experience Required.

Essential Functions:

Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:

• Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate.
• Observing confused and difficult patients
• AM/PM Hygiene care
• Toileting, shaving, washing, brushing hair, dental and mouth care
• Feeding
• Assisting with range of motion exercises
• Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol
• Exercise protocols
• Discontinuing foley catheter
• Simple dressing changes
• Incentive spirometry supervision
• Surgical preps
• Postmortem care
• Administers cleansing enemas
• Removal of peripheral IV catheters
• Apply external catheter or incontinence device
• Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned
• Performs and records accurately:
• Temperature, pulse, respirations, blood pressure, heights and weights
• I & O
• Records bowel movements
• ADLs and activities
• Performs and records the following specimen collection:
• Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique.
• Completes EKGs.
• Glucose monitoring in Non-Critical Care Areas
• Conducts bladder scanning
• Basic ostomy care
• Transports patients as needed
• Serves, sets up and retrieves trays
• Distributes water pitchers as appropriate
• Orders and distributes nourishment.
• Transports equipment
• Transports blood products to and from the patient care area.
• Participates in patient safety/patient satisfaction.
• Answers call bells
• Participates in patient rounding
• Reports any signs of abuse to the nursing staff
• Recognizes, troubleshoots and initiates corrective action needed on equipment.
• Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe).
• Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged.
• Assures proper storage of equipment.
• Recognizes emergency situations and initiates plan of action
• Notifies RN/LPN of any changes seen in patient's condition
• Complies with policies and procedures of the hospital/nursing department.
• Supports the philosophy of the hospital and department of nursing.
• Maintains CPR certification and practice
• Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources.
• Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills.
• Ability to communicate using telephones, computer systems.
• Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion.
• Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.
  
  

Other Duties:

• Assists in the orientation of new personnel and serves as a role model to other employees.
• Demonstrates willingness to accept non-routine work assignments as appropriate.
• Encouraged to participate in community activities
• Attends and participates in unit council (70% attendance).
  
  

About Us

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Position Summary:
Under the direction of the Senior Financial Leadership for the Guthrie hospital and/or other related entities, the Manager is responsible for coordinating, planning and supervising the activities and personnel in the relationship and integration of Finance with their Operations Partner in the areas of financial reporting, financial analysis, and the relationship of finance with operations. In addition, the Manager will have a working relationship and input with various other functional areas such as cost accounting, budgeting, feasibility studies, financial planning and other projects/analysis related to their assigned entities. Responsible for coordinating activities concerned with financial administration, general accounting, patient business services and financial and statistical reporting with their Operations Partner.
Education, License & Cert:
Bachelor of Science degree in Accounting from an accredited four‐year college is required; Master’s in business administration and/or CPA/HFMA Certification is preferred.
Experience:
Four to six years of experience in the healthcare industry in the areas of financial reporting, forecasting and cost accounting with supervisory responsibilities. Working knowledge of healthcare operations, month end closing process, case‐based forecasting and cost allocations. Familiarity with PeopleSoft/Oracle and EPIC is a plus and a strong working knowledge of Excel and Word is required.
Essential Functions:
1. Serves as the primary resource for Guthrie entity specific forecasting, financial reporting, cost reporting, tax reporting, and financial support to operations
2. Keep abreast of all regulations, procedures, and interpretations that effect third party reimbursement for acute care hospitals, freestanding ambulatory surgery centers and multi‐specialty physician groups.
3. Provides overall Guthrie entity specific financial oversight and monitoring, leads monthly analysis of operating plan forecasts to actual results and report risks and opportunities to senior leadership
4. Manages development and review of Guthrie entity specific ad hoc reports and analysis as requested and provides day‐to‐day analytics support to business operations
5. Acts as budget representative, working closely with the Director of Budgeting to strategically manage all financial activities within the Guthrie specific entity related to business operations. Oversees efficient and effective Guthrie entity specific forecasting and planning processes in compliance with corporate policies and procedures
6. Collaborate with the Financial Decision Support Team on the use of the decision support system and tools related to forecast and cost accounting and with the Managed Care Team both on an annual and ongoing basis
7. Establishes and monitors appropriate financial measures and interprets and uses financial data for making informed business decisions
8. Participates in special projects to improve reporting, analytical tools and internal processes to enhance management decision making and implement best practices
9. Hires, leads, and develops high‐performing direct reports to broaden skill sets and capabilities to enable professional growth and to achieve identified strategies and daily operational effectiveness.
Other Duties:
1. Coordinates the activities of the department with all other functions and acts as the department representative at all department manager or middle management meetings and attends administrative staff meetings.
2. Designated to act in absence for Senior Financial Leadership and shares many of the above functions and responsibilities with the Senior Financial Leadership.
3. Participates in committees and projects as assigned.
4. Perform other duties as assigned.
Remote working/work at home options are available for this role.

Join Our Team As a Clinical Assistant!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8:00- 5:00

- Days: Monday through Friday

- Pay: 17.40 - $25.66

- Up to a $5,000 sign on bonus

Position Summary:

Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.

Education, License, Certification:
High School Diploma or equivalent.

Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.

Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.

Updated 8.20.25

Join Our Team As a Clinical Assistant!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8:00- 5:00

- Days: Monday through Friday

- Pay: 17.40 - $25.66

- Up to a $5,000 sign on bonus

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.

Updated 8.20.25

Join Our Team As a Clinical Assistant!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts- 8:00- 5:00

- Days: Monday through Friday

- Pay: 17.40 - $25.66

- Up to a $5,000 sign on bonus

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.

Updated 8.20.25

Join Our Team As a Clinical Assistant!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8:00- 5:00

- Days: Monday through Friday

- Pay: 17.40 - $25.66

- Up to a $5,000 sign on bonus

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.

Updated 8.20.25

Join Our Team As a Clinical Assistant!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8:00- 5:00

- Days: Monday through Friday

- Pay: 17.40 - $25.66

- Up to a $5,000 sign on bonus

Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.

Updated 8.20.25

As a key member of the senior leadership team, the Executive Vice President & Chief Financial Officer (CFO) reports directly to the CEO, Guthrie Clinic, and provides enterprise-wide financial leadership for The Guthrie Clinic and its subsidiaries and affiliates. The CFO is responsible for shaping and executing financial strategy aligned with organizational mission, clinical excellence, and long-term sustainability. This role integrates advanced analytics, digital finance capabilities, artificial intelligence (AI), and data-driven insights to inform strategy, optimize performance, and support high-impact decision-making at the executive and Board levels.
The CFO serves as a strategic partner to the CEO, Board of Directors, and senior leaders, translating complex financial, operational, and market data into clear, transparent, and actionable insights.

Education, Licensure & Certifications
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field required.
- CPA, CFA, or equivalent professional certification required, unless the candidate holds a relevant master’s degree as outlined below.
- MBA, Master’s in Finance, Healthcare Administration, or a related advanced degree strongly preferred; for candidates meeting this criterion, the professional certification is preferred rather than required.
- Ongoing professional development in analytics, digital finance, and emerging technologies expected
Experience
- Minimum of 10 years of progressive senior leadership experience in healthcare finance or a similarly complex, regulated environment
- Demonstrated experience presenting to and partnering with Boards of Directors and Board Committees
- Proven track record leading enterprise financial strategy, capital planning, and performance management
- Experience leveraging advanced analytics, predictive modeling, and/or AI-enabled tools to improve financial and operational outcomes
- Experience leading large, multidisciplinary teams and complex change initiatives

Essential Functions
Strategic & Financial Leadership
1. Provide enterprise-wide leadership for the financial strategy of The Guthrie Clinic, ensuring alignment with organizational strategy, growth priorities, and long-term sustainability.
2. Lead the development and execution of multi-year financial plans, integrating strategic planning, market dynamics, capital allocation, and scenario modeling.
3. Serve as a strategic advisor to the CEO and executive leadership team on financial, operational, and market trends, risks, and opportunities.
Analytics, AI & Data-Driven Decision Support
1. Champion the use of advanced analytics, financial modeling, forecasting, and AI-enabled tools to enhance decision-making, improve performance, and anticipate future risks and opportunities.
2. Oversee the development of enterprise financial dashboards, KPIs, and performance management frameworks that provide real-time and predictive insights.
3. Translate complex financial and analytical insights into clear, compelling narratives for executive leadership, physicians, and the Board.
Board, Executive & Stakeholder Engagement
1. Lead the preparation and presentation of financial results, forecasts, strategic analyses, and key performance trends to the Board of Directors, Finance Committee, Audit Committee, and other governance bodies.
2. Partner with Board members and senior leaders to support informed governance, investment decisions, and strategic trade-offs.
3. Represent The Guthrie Clinic with external stakeholders including lenders, rating agencies, investors, regulators, and industry partners.
Financial Operations, Capital & Risk Management
1. Ensure adequate capital resources to support current operations and future growth, including oversight of treasury, cash management, investments, and debt issuance and compliance.
2. Oversee the preparation, monitoring, and optimization of annual operating and capital budgets, rolling forecasts, and mid-year projections.
3. Establish and maintain a robust system of internal controls, risk management, and financial governance to ensure integrity, compliance, and transparency.
4. Provide executive oversight of risk financing, insurance programs, and enterprise risk mitigation strategies.
Revenue, Payer & Regulatory Oversight
1. Provide executive oversight of revenue cycle operations, third-party payer contracting, and managed care strategies to support financial performance and access to care.
2. Ensure timely, accurate, and compliant regulatory and statutory financial reporting, including cost reports, tax filings, and external audits.
Leadership & Talent Development
1. Lead, mentor, and develop a high-performing finance and related leadership team, fostering a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
2. Direct reports include SVP Finance, SVP Supply Chain, VP Revenue Cycle, VP Managed Care, AVP Treasurer, and Senior Director of Insurance.

Core Competencies
- Demonstrates uncompromising personal and professional integrity in all financial, operational, and strategic decisions
- Strategic financial leadership and enterprise thinking
- Board-level communication and executive presence
- Advanced financial analytics, forecasting, and modeling
- AI and digital finance enablement
- Change leadership and transformation management
- Healthcare reimbursement and regulatory expertise
- Collaboration, influence, and stakeholder engagement

Other Duties
- Performs other duties as assigned in support of organizational goals and evolving business needs.

Position Summary:
In collaboration with the management team focuses on daily department operations. Supervises personnel and coordinates activities of Nursing. Performs all duties in a manner that promotes team concept and reflects the mission and values at Guthrie Robert Packer Hospital. Serves as a role model for nurses, physicians, and department support staff, exhibiting the Core Values in all activities. Mentors under the Clinical Manager / Director and pursues management and leadership training within the Guthrie Robert Packer Hospital. May be assigned to special projects per Clinical Manager / Director consistent with strategic, fiscal, and operational goals/targets. In collaboration with management, coordinates the team to deliver patient care in a compassionate and ethical manner according to recognized standards and care model. Functions as the clinical & operating resource with designated hours of accountability exercising independent judgment. Assists with business plans, fiscal accountability, and clinical and resource utilization. Fosters change, and teamwork. Performs clinical duties of the patient care role related to professional specialty.
Education, License & Cert:
Licensed as a Registered Nurse in the State of practice. Certification within area of expertise or practice preferred (Nursing Management, CCRN, CEN, etc.) BSN required within 3 years of hire.
Experience: Two years of recent clinical supervisory experience or charge nurse experience desired
Essential Functions:
1.RESOURCE UTILIZATION:
- Considers factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing and other services.
- Utilizes staffing management principles to assure adequate supply of all necessary staff to perform patient care.
- Manages daily staffing issues in conjunction with Charge Nurse / Nurse Manager, analyzing available data sources, and making decisions based on this data.
- Adjusts in daily schedules according to changes in staffing needs, due to patient census or acuity.
- Responsible for daily performance against budget targets.
- Assists in the development, implementation and modification of programs and services needed to meet patient care and staff development needs.
- Manage department payroll activities.
- Assists Clinical Manager / Director and Assistant Chief Nurse Executive in preparation of annual operating and capital budgets.
2. LEADERSHIP:
- Uses leadership principles to anticipate and influence change.
- Determines resources and actions needed to accomplish objectives.
- Sets priorities and manages time effectively. Identifies potential problems/opportunities and plans contingent action.
- Collaborates with the clinical manger / director and assistant clinical managers, clinical supervisors / clinical coordinators / charge nurses, patient care staff and informal leaders in these efforts.
- Seeks creative methods to resolve conflicts.
- Promotes multi‐ disciplinary care of the patient.
- Keep Clinical Manager / Director informed of clinical issues, triage problems, staffing issues, and risk management concerns.
- Acts on behalf of Clinical Manager / Director in his/her absence, attending meetings and making decisions as appropriate and necessary.
3. QUALITY OF PRACTICE:
- Establishes clear clinical practice expectations based on professional standards for areas of responsibility.
- Able to provide clinical care and is a role model for staff in the clinical setting.
- Responsible to oversee clinical operations of the department, working with Clinical Manager / Director, Medical Director, and clinical staff to develop, modify and implement patient care standards.
- Working with clinical staff evaluates best practices and sets department goals for clinical practice.
- Role models customer service standards of the Guthrie Robert Packer Hospital.
- Responds to customer requests and complaints promptly and with courtesy.
- Fosters a supportive environment and works towards service recovery when necessary.
- Effectively advances improvement activities.
- Implement care/services that recognize age/diversity specific needs/issues of customers served.
4. COLLABORATION:
- Uses independent judgment to assign work to team members and to responsibly direct team members.
- Creates supporting systems that enable staff to jointly plan and deliver care.
- Role models collaboration and partnership with the patient care team.
- Schedules regular meetings with direct report staff to assure communication; utilizes various methods to communicate with staff.
- Collaborates with staff, physicians, and all appropriate departments to promote optimal patient care and customer service.
5. COMPLIANCE:
- Supports the implementation of organization policies and procedures in compliance with state, Federal and other regulatory guidelines to help ensure that high quality, cost‐ effective patient services meet or surpass accreditation standards.
- Maintains confidentiality of all information related to patients, employees, medical staff, and as appropriate, Guthrie Robert Packer Hospital.
- Responsible to develop and coordinate, with assistance of the clinical manager / director, clinical educator, and/or clinical nurse specialist, department competencies, educational programs, new employee orientation, and annual skills labs.
- Keeps current with advances in nursing practice and technology, sharing knowledge with the staff on a regular basis.
6. EDUCATION/PROFESSIONAL PRACTICE EVALUATION:
- Assumes responsibility for obtaining information and expanding job knowledge and competency that reflects current practice.
- Role models personal development and education.
- Evaluates own practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.
7. ADVOCACY/ETHICS:
- Advocates for the protections and rights of individuals, families, and staff, especially related to health and safety.
- Integrates ethical provisions in all areas of practice.
8. RESEARCH:
- Assists in the development, implementation and modification of programs and services needed to meet patient care and staff development needs.
9. HUMAN RESOURCE STEWARDSHIP:
- Uses appropriate interpersonal skills to guide others to accomplish objectives.
- Facilitates teamwork, participation, and cooperation.
- Delegates work so subordinates have the necessary direction, authority, and skills to complete assignments.
- Role models positive employee relations, using evaluation and management techniques and criteria, which are consistent and fair yet flexible enough to support employee and department needs.
- Assures timely performance evaluations that reflect validated competence, safety, and quality standards of practice.
- Counsels staff appropriately and is competent in conflict management.
- Uses independent judgment, after consultation with clinical staff, to recommend and/or take action related to interviews, new hires, transfers, promotions, evaluations, and performance management issues. In collaboration with manager / director recommends promotions, supports disciplinary actions, and investigates and follows through with employee complaints and concerns.
Other Duties:
Performs other related duties as required.

Position Summary:

This is a role in which the Regulatory and Emergency Preparedness Coord serves regularly in a highly visible capacity: experience, skills, demeanor, and ability to handle difficult and sometimes stressful circumstances are a clear expectation. This position leads the Facilities staff in collecting, organizing, documenting, analyzing, and reporting of data pertaining to the Regulatory Agencies (The Joint Commission, NFPA, OSHA, etc.). Participates in The Joint Commission Life Safety Survey and assists in managing the Utilities and Fire & Life Safety Management Plans. Serves as the subject matter expert and primary point of contact for emergency preparedness and emergency management for Guthrie Lourdes Hospital. Responsible for all elements of the emergency preparedness program while adhering to organizational goals and objectives.    

Experience 

- Minimum of four years' experience in Regulatory and/or Quality Improvement and

- Minimum 5 years' experience working in corporate safety and security, law enforcement, emergency management, or emergency response.

- Broad knowledge of healthcare regulations 

- Ability to interact with administration, staff, vendors, and contractors. 

- Knowledgeable of Joint Commission/CMS/DOH regulations 

- Statistical analysis and computer literacy experience mandatory 

- Strong presentation and communication skills 

- Attention to detail and accuracy.  

- Healthcare experience is preferred. 

Education 

- A Bachelors' Degree is preferred

License/Certification: 

- Valid Driver's License 

- Relevant certifications in areas of Environmental/Regulatory compliance and safety including IS-100, IS-200, IS-700, IS-800 required

- Certified Healthcare Safety Professional (CHSP) preferred

- Professional certification in Emergency Management is preferred.

Essential Functions:

- Assures facility regulatory compliance with hospital policy/procedures, local, state, Joint Commission and National Fire Protection Association (NFPA) requirements and regulations.  

- Oversees the collection of Facilities data, reporting of Facilities data to regulatory and insurance agencies. Provides technical review of Facilities data and reports. 

- Assists with organization and execution of all Life Safety and Environment of Care programs and inspections at Guthrie Lourdes. 

- Assist with organization and preparing agendas and meeting minutes for the Environment of Care Committee.

- Assists management during Joint Commission survey. Prepares and maintains Facilities technical files as necessary to obtain/maintain regulatory accreditation/inspection approvals. 

- Participates in campus Environment of Care Committees with teams at Guthrie Lourdes. Ensures the Facilities work orders are created through the proper channels, that the work order is complete, and follow-up is conducted on outstanding items for completion. 

- Works collaboratively with the System Regulatory Team to maintain standards compliance across the Guthrie Clinic system. 

- Develops, implements and maintains written emergency plans and policies. 

- Plans and coordinates disaster response and crisis management activities to include training and ensuring regulatory compliance. 

- Conducts and coordinates routine training, drills and educational initiatives to hospital personnel. 

- Develop contacts and serve as liaison with municipalities, county departments, and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment. 

- Serves on various environment of care, emergency management and safety committees with direct oversight of related management plans and policies. 

- Manages assigned budgets and capital projects to ensure adherence to forecasted targets and successful completion of initiatives. 

- Maintains inventories of emergency preparedness supplies. 

- Manage applicable grants  

- Performs special projects and related responsibilities as initiated and requested. 

- Strong written and verbal communication skills are required. 

Other Duties 

1. Travel for this position is required.  

1. Participation in community and employee engagement activities is required.  

1. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position. 
The pay range for this position is $29.73 - $46.41/hr

Join Our Team as a Patient Service Specialist!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: Shift requirements is 8 hour shifts that can be scheduled between the hours of 7am and 7pm,

- Days: Monday through Friday and could include weekend shifts as needed.

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:

- Schedule: Full-time (40 hours)

- Shifts: 8-5 Day

- Days: Monday through Friday

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:
- Schedule: Full-time ( 36 hours)

- Shifts: 8 hours anytime between 7:00 am-6PM

- Days: Monday through Friday

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8-5 Day

- Days: Monday through Friday

- Travels to other facilities- mileage reimbursement

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:

- Schedule: Full-time (40 hours)

- Shifts: 8-5 Day

- Days: Monday through Friday

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 8-5 Day

- Days: Monday through Friday

- Travels to other facilities- mileage reimbursement

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:

- Schedule: Full-time (40 hours)

- Shifts: 6:30 am - 3:00pm Day

- Days: Monday through Friday

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Join Our Team as a Patient Service Specialist!

Position Details:
- Schedule: Full-time (40 hours)

- Shifts: 7:00-4:30

- Days: Monday through Friday

- Pay- $17.34-$23.96

Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.

Position Summary:
Responsible for non‐complex electronic and paper claim submissions to insurance payers. Coordinates required information for filing secondary and tertiary claims reviews and analyzes claims for accuracy, i.e. diagnosis and procedure codes are compatible and accurate. Makes charge corrections or follows up with appropriate parties as needed to ensure billing invoice is correct. Follows up with payers on unresponded claims. Works denied claims by following correct coding and payer guidelines resulting in appeal or charge correction. Teams with Insurance Billing Specialist II and Denial Resolution staff to work projects, request guidance on more complex billing issues and cross training for other payers and tasks. Responds to a variety of questions from insurance companies, government agencies and all Guthrie Medical Group offices. Partners with CRC and other Guthrie departments to field billing inquiries. Answers all correspondence from insurance carriers including requests for supportive documentation.
Education, License & Cert:
High school diploma required; CPC, CCA, RHIA, RHIT certification in medical billing and coding or Associates degree preferred.
Experience:
Strong organizational and customer service skills a must. Experience with office software such as Word and Excel required. Previous experience performing in a high volume and fast paced environment.
Essential Functions:
1. Works pre‐AR edits, paper claims, reports and work queues as assigned to ensure accurate and timely claim submission to individual payers. Reports possible payer or submission issues.
2. Works closely with a Denial Resolution Specialist or Billing Specialist II mentor to cross train on various payers and tasks to expand insurance billing knowledge and skills.
3. Follows up on rejected and/or non‐responded claims as assigned. Utilizes internal rejection protocols, coding knowledge, reimbursement policies, payer guidelines and other sources in order to research rejections to secure appropriate payment.
4. Provides back up to Central Charge Entry and Cash Applications. Manually enters charges, posts and distributes insurance and patient payments.
5. Promptly reports payer, system or billing issues.
6. Utilizes Epic system functions accurately to perform assigned tasks. Ex: charge corrections, invoice inquiry, billing edits, insurance eligibility.
7. Exports and prepares spreadsheets, manipulating data fields for project work.
8. Identifies and provides appropriate follow up for claims that require correction or appeal.
9. Provides timely resolution of credit balance as identified and/or assigned. 10. Requests adjustments on invoices that have been thoroughly researched and/or were unable to reach payment resolution. Documents support on request forms and performs adjustments within policy guidelines.
Other Duties:
1. Provides feedback related to workflow processes in order to promote efficiency.
2. Answers phone calls and correspondence providing request information. Documents action taken and provides appropriate follow up.
3. Acquires and maintains knowledge of and performs within the compliance of the Guthrie Clinic’s Corporate Revenue Cycle policies and insurance payer regulations and guidelines.
4. Demonstrates excellent customer service skills for both internal and external customers.
5. Maintains strict confidentiality related to patient health information in accordance with HIPAA regulations.
6. Assists with and completes projects and other duties as assigned.

Position Summary:
Under the guidance of the Nurse Manager, the Surgical Specialty Navigator (SSN) is responsible for the surgical care of patients; supervision of assigned personnel; orientation and teaching of new employees to their specialty and ongoing in‐service programs. SSC keeps the nursing manager informed of all activities of assigned services; seeks guidance as needed; supports the nursing manager in carrying out unit objective and is a primary representative of the nursing manager. Streamlining the care between the Guthrie Clinic, Preadmission Services, the Preparation Recovery Unit, the Operating Room, and the patient care units. Facilitation of an atmosphere of interactive management and the development of collegial relationships among surgical personnel and other team members is critical.
Education, License & Cert:
Graduate from an accredited Licensed Practical Nursing program or graduated from an accredited School of Surgical Technology. Knowledge of procedures and techniques involved in administering medical treatments and related patient care. Surgical Technicians that have been grandfathered from previous years of experience will be considered.
AS Associate of Science • AST Associate Surgical technology
Experience:
A minimum of two years clinical experience and demonstrated abilities in surgical technology. Operating room experience preferred; may be trained on the job if recent graduate; must have general knowledge of surgical procedures and draw specialized training from working with a physician or physician group. Must be able to travel to other Guthrie Clinic offices in New York and Pennsylvania and participate with “on‐call” schedule.
Essential Functions:
Clinical Practice‐ Participates in establishing standards of care in area of expertise and in evaluating surgical care against these standards utilizing conceptual frameworks and theory as a basis for clinical practice. Education/Staff Development ‐ Assists in the assessment, maintenance, and development of staff competencies as necessary or requested. Assists in coordinating the educational programs including preparation of preceptors, goal‐setting, and on‐going evaluation. Supports the philosophy and objectives of the organization ‐ Serves as a member of the leadership team and promotes organizational values and departmental vision and goals; demonstrates the ability to be a person of influence when relating to our patients, family, staff, physicians and all other customers; provides leadership for promoting safe, effective patient care, according to best practices; creates a work environment that enhances both employee and patient satisfaction and encourages professional growth of staff and identifies growth and development opportunities with employees, and challenges employees to achieve their maximum potential; promotes communication between the surgeon and the staff members to assure patient needs are met. Regulatory Requirements / Performance Improvement ‐ Demonstrates and enforces compliance with hospital, State, and Federal guidelines. Focuses on performance improvement. Personal and professional development ‐ Pursues professional development through Guthrie Learn Leadership Modules and the surgical technician clinical ladder Participates in process/performance improvement activities ‐ Maintains collaborative relationships with all members of the health care team to maximize care and patient outcomes; is assigned activities in the hospital/unit performance improvement and participates in the planning and presentation of educational programs.
Other Duties:
Maintain accuracy of preference lists for surgeon(s) in their service area(s). Assist OR staff / company reps as needed / required during scheduled working day. It is understood that this description is not intended to be all‐inclusive, and that other duties may be assigned as necessary in the performance of this position. Participate in cycle/yearly inventory management counts. Partner with the Operating Room Inventory Control Manager / FIT / PAM committees to achieve cost containment per case and not compromise patient care or safety Collaborate with the surgeon(s) / staff to establish capital item requests and prepare and present requests per capital request guidelines. Collaborate with the Operating Room Inventory Control Manager regarding special requests and assures the availability of items prior to the procedure time. Collaborate with the surgeon(s) to obtain approval / develop protocol for new surgical procedures. Assists manager in preparation of department budget. Reviews service specific financial statements monthly, i.e., waste statements, repairs, etc. Works toward standardization of supplies / equipment within their service(s).
Payrate: $26.25 to $38.50