Director of Operations

ABOUT THE ROLE

The Director of Operations is responsible for the day-to-day operation of the offices of an international commercial real estate advisory firm. This is an excellent opportunity for candidates with experience in administrative management and the ability to multi-task, meet deadlines, and to assume a highly visible role in a best-in-class organization. This position will report directly to the SVP of Human Resources.

KEY DUTIES AND RESPONSIBILTIES

Specific responsibilities include, but are not limited to, the following areas:

Human Resources Management

• Oversee workflow for optimum service from administrative staff.
• Follow all required human resource policies and procedures and update personnel when changes or conditions warrant.
• Recruit and interview administrative staff positions. Onboard/Offboard new hires and terminations including preparation and review of new hire and termination documentation.
• Assist with all employee benefit enrollment processes.
• Train and supervise administrative staff.
• Conduct performance/salary reviews and disciplinary reviews.
• Track employee time reporting and paid time off schedules, review and reconcile biweekly payroll.

Accounting Management

• Manage and oversee all day-to-day aspects of the accounting process such as accounts payable, accounts receivables and collections, broker statement reconciliation review, direct transaction expense (POT) account maintenance and statement reconciliation, and review/approve expense reports.
• Responsible for reviewing commission billings, managing approval process, and monitoring billing status.
• Assist Region Lead with quarterly revenue projections.
• Preparation of annual budgets for region including monthly review and quarterly maintenance.
• Produce regularly scheduled and ad-hoc reports for the accounting department.

Local Facilities Management

• Interface with landlord/building management regarding office lease, rental payments, security measures, and parking facilities. Liaison between building management and employees.
• Oversee and ensure the upkeep and maintenance of the office space.
• Purchase and order approved equipment, furniture and fixtures.
• Review and approve office supply orders.
• Manage and review vendor contracts for goods and services.
• Manage regional office moves, expansions, and/or space coordination.

Additional Responsibilities

• Liaison with corporate departments regarding finance, human resources, legal (including broker licensing and compliance with respective State licensing laws), technology, research, marketing, events, advertising and public relations.
• Manage multiple offices remotely.
• Work on local, regional, and national special projects as required.
• Coordinate special events as needed.

QUALIFICATIONS

Qualified applicants will possess the following attributes, skills, experience and education:

• Strong and comprehensive command of financial and accounting reporting practices.
• Promote compliance with company policies and employment laws.
• Effective manager experienced in hiring, training, coaching, motivating, and developing staff.
• Ability to influence, motivate, resolve conflict and creatively problem solve at all levels.
• Detail-oriented with ability to multi-task and accurately meet deadlines in a demanding and dynamic environment.
• High degree of proficiency in MS Office (Word, Excel, PowerPoint), Salesforce, and accounting systems. Familiarity with Adobe Creative Cloud a plus.
• Willingness to “do what it takes to get the job done” including assuming general office administrative responsibilities as needs require.
• Excellent written and verbal communication skills.
• Consistently demonstrate a high level of performance and professionalism.
• Work well individually and in a collaborative environment.

PREFERRED EDUCATION AND EXPERIENCE

• Minimum 8-10 years of experience in administrative management; experience in commercial real estate a plus.
• Bachelor’s degree and/or equivalent combination of education and experience preferred.