Field Service Technician - Packaging Equipment

We are seeking an energetic, highly self-motivated, and experienced Service Technician/Engineer for a key OEM packaging equipment client of ours in New England. You can be located in either Conn., Rhode Island, or Massachusetts. This is for one of the largest, privately-owned packaging OEM and distributors in the country. They are continuing to expand product line and production capabilities for clients throughout the region. This position will be uniquely focused to help expand a rapidly growing packaging business and stretch wrap equipment, specifically.

Key highlights of this position:

• Tremendous autonomy in your work week. As a result, we need a self-starter who knows how to get the job done with little oversight.
• First shift only, and M-F hours almost entirely
• Salaried with benefits
• Regional service calls only (not national).
• Company truck and tools provided.

Responsibilities:

• Handle all installations for the company’s proprietary industrial stretch wrap packaging equipment. In most cases the installations are straightforward and intuitive, but occasionally require metal fabrication - cutting and drilling.
• Assist with system demonstrations at our demonstration facility and/or at customer sites.
• Interface with Sales and other Technical Support Team Members to strategize and execute successful sales, demonstration, installation, and after sales support.
• Fabricate customized apparatus’ components for unique system installations.
• Work with designated stretch wrap system manufacturer to design semi and/or fully automated pallet wrapping lines that can include conveyors and other essential and adjunct processing line components.
• Install or assist with installation of Tape Machines.

Required Background:

• 5+ years of work experience in a hands-on technical/maintenance role.
• Hands-on experience with equipment demos, installation, and service. Some knowledge of stretch wrap packaging equipment is extremely valuable
• Good metal working and fabrication skills – cutting, drilling, and fabricating.
• Strong experience in equipment installation and after sales service.
• Demonstrated experience working with VFDs in a manufacturing setting.
• Good understanding and experience with basic electronics, especially PLCs, and hydraulics.
• Experience with basic equipment programming.
• Comfortable with basic Microsoft Office software and email.
• Strong Verbal Communication Skills in one-on-one and group settings.
• Experience in training customers on new equipment, and employees or co-workers in new jobs.
• Driven and dedicated with a willingness to work hard and occasional long hours if needed.
• Ability to work independently with limited supervision and to set and prioritize goals and tasks, and to manage multiple projects simultaneously and effectively.
• Able to lift and carry up to 55 lbs. (a heavy roll of film).
• Valid Driver’s License and Proof of Insurance. Good driving record.
• Willingness to eventually travel as much as 1-2 times per month possibly for approximately 1-2 nights at a time and occasionally, though rarely, on weekends. Note: all travel will be regional close enough to drive to.