Glass Structures Engineering Impact Factor Jobs in Reading, OH

192 positions found

Structural Engineering Manager
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Job Title: Structural Engineering Department Manager

Location: Cincinnati, OH

About Jedson Engineering

Jedson Engineering provides full-service engineering, procurement, and construction management solutions to clients in industrial and manufacturing sectors. We deliver practical, innovative designs while focusing on safety, quality, and client satisfaction.

Position Overview

Jedson Engineering is seeking a Structural Engineering Department Manager to lead and grow our structural engineering group in Cincinnati, OH. The ideal candidate will have strong technical expertise in structural design, proven leadership skills, and the ability to manage both people and projects.

Key Responsibilities

  • Lead and manage the Structural Engineering department, including supervising engineers, designers, and drafters.
  • Oversee structural engineering deliverables across industrial and commercial projects (steel, concrete, foundations, buildings, and equipment structures).
  • Provide technical guidance, quality assurance, and mentorship to team members.
  • Collaborate with project managers and other discipline leads to ensure on-time, on-budget delivery.
  • Develop staffing plans, assign resources, and support career growth of the team.
  • Maintain department standards, procedures, and best practices.
  • Build and maintain strong client relationships through technical leadership and excellent communication.
  • Support business development efforts, including proposal preparation and project estimating.

Qualifications

  • Bachelor’s degree in Civil/Structural Engineering
  • Experience in structural engineering leadership/management role.
  • Strong knowledge of structural design codes (AISC, ACI, ASCE, etc.).
  • Experience with industrial projects (manufacturing, chemical, pulp & paper, or similar).
  • Proficiency in structural analysis and design software (STAAD, RISA, RAM, or equivalent).
  • Excellent communication, leadership, and organizational skills.

Why Join Jedson?

  • Lead a highly skilled team with growth opportunities.
  • Be part of a collaborative, client-focused culture.
  • Competitive compensation and benefits package.
Not Specified
Manager of Software Engineering
Salary not disclosed
Cincinnati, OH 6 days ago

Skilled Manager of Software Engineering needed for an opportunity to contribute to the growth of innovative technologies in the construction industry. As a Manager of Software Engineering, you will play a vital role in expanding and improving the company's future technologies and in managing a team. The position demands a mix of technical, leadership and project management capabilities. This is a full time / direct hire opportunity, on site in Cincinnati, OH.


About the role:

  • Team Leadership: Guiding, mentoring, and managing performance for a team of software engineers.
  • Project Management: Overseeing the full software development life cycle to ensure on-time, quality delivery.
  • Technical Strategy: Guiding architectural decisions and ensuring adoption of best practices.
  • Collaboration: Working with product managers and stakeholders to align technical goals with business needs.
  • Work with business, engineering, CAD, marketing, and manufacturing leaders on projects.
  • Resource Allocation: Managing hiring, onboarding, and team structure.


Qualifications:

  • Technical degrees in IT, Computer Science or related field required. Bachelor's degree preferred. An equivalent combination of experience and education will be considered.
  • 7+ Years experience in C#, SQL, JS, Visual Studio, API integration, and Front-end UI development is required.
  • Technical skills include familiarity with Azure, Git, , WPF, Winforms, HTML, CSS and Python.
  • Experience in performing engineering design and analysis and the development of 3-D solid models utilizing Auto/CAD or similar software are preferred.
  • Strong communication, conflict resolution, and leadership abilities.
Not Specified
Engineering Technician
✦ New
Salary not disclosed
West Chester, OH 1 day ago

Job Description:

The Pharmacy Engineering Technician 3 oversees logistics, fabrication, installation, operation, application, maintenance, and repair of mechanical and electromechanical machines, equipment, tools, motors and systems The Pharmacy Engineering Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Pharmacy Engineering Technician 3 ensures maintenance and continuous improvement of quality and industry standards, evaluates mechanical products to determine cost effectiveness and efficiency, oversees and implements prescription drug distribution equipment and recommends design modifications to eliminate malfunctions, reduce cost-to-fill, increase throughput and improve quality, performs and leads tests of related software and equipment to ensure proper operation and freedom from defects, and devises improvements to current procedures and develops models of possible future configurations. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Responsibilities:

• Perform preventive maintenance, inspections, and repairs on electrical and mechanical equipment, devices and components.

• Troubleshoot, routinely inspect equipment and electro-pneumatic controls as necessary on automated equipment.

• Report to Maintenance Supervisor on equipment condition and status as necessary.

• Install all new equipment including electrical, mechanical, pneumatic, electronic, and computer systems.

• Maintain an extremely clean work environment.

• Reduce machine downtime, improve throughput and overall performance of machines.

• Maintain preventative maintenance schedules by thoroughly documenting all issues, repairs, parts used, recommendations, etc.

• Must possess a sense of urgency on troubleshooting and repairing equipment for minimal downtime.

• Possess excellent project/assignment completion record.

• Ability to work independently.

Requirements

• 4-5 years of electrical/mechanical experience

• POS programing knowledge

• Knowledge of Allen Bradley PLCs

Not Specified
Project Design Engineer
Salary not disclosed
Cincinnati, OH 2 days ago

Project Design Engineer

Locations: Phoenix, AZ | Columbus, OH | Cincinnati, OH


A nationally recognized architectural and engineering consultancy is looking to add a technically sharp and forward-thinking Project Design Engineer – Structural to their team. With offices in key markets and a reputation for innovation and quality, this firm is known for tackling projects that span commercial, civic, and institutional sectors. You're being invited to join a dynamic team where your skills in structural design will be valued, and you'll have plenty of chances to learn and grow alongside talented colleagues in a supportive atmosphere.


What You’ll Do:

  • Contribute to the design and documentation of building structures using steel, concrete, timber, and hybrid systems.
  • You'll play a key role in ensuring structural elements meet regulatory standards and are thoroughly analyzed for both new construction and renovation initiatives.
  • Work closely with project managers on design intent, deliverables, and timelines.
  • Collaborate with architects, MEP engineers, and other stakeholders to align structural solutions with project goals.
  • Participate in quality checks, internal reviews, and technical coordination across project milestones.
  • Help assess design challenges and offer technical input to guide project direction efficiently.


Qualifications:

  • A background in civil or structural engineering with a bachelor's degree is required, and having a postgraduate degree would be a significant advantage.
  • A strong background in structural engineering and building design is expected, with familiarity with a variety of materials and systems.
  • EIT with active progress toward PE/SE licensure, or currently licensed as a PE/SE.
  • Familiarity with relevant building codes and experience using structural modeling tools.
  • Team-first mindset with a track record of positive collaboration and quality execution.


Why Join This Firm?

  • Work on impactful projects that are shaping skylines and communities nationwide.
  • Mentorship from experienced professionals and a budgeted path for continuing education.
  • Strong internal culture that promotes autonomy, creativity, and career progression.


Benefits include:

  • Comprehensive health, dental, and vision plans
  • 401(k) with match
  • Paid time off and company holidays
  • Annual bonus potential
  • Student loan repayment options
  • Certification/licensure reimbursement
  • Flexible schedules and work/life balance support


If you’re ready to grow your technical capabilities while making a lasting impact through structural design, this role offers a compelling path forward.


About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Not Specified
Coordinate Measuring Machine Programmer
✦ New
Salary not disclosed
Springdale, OH 1 day ago

CMM Programmer

Springdale, OH

Onsite

Full Time


Responsibilities:

The Process Engineer will be responsible for programming Coordinate Measuring Machines (CMM) to support the manufacturing efforts. The CMM programming will be done using PC DMIS software. The role will include writing, editing, troubleshooting, and validating CMM programs to be used for measurement of jet engine components. The Process Engineer develops, enhances, and troubleshoots CMM programs for dimensional inspection of manufactured aerospace products. The Process Engineer must be able to read and interpret drawings and prints using Geometric Dimensioning and Tolerancing (GD&T) principals.

Duties and Responsibilities:

  • Develop CMM programs using PC DMIS software, an advanced level of PC DMIS offline programming is expected.
  • Read and understand prints/drawings and have an advanced knowledge of GD&T.
  • Develop planning, processes, and work instructions
  • Troubleshoot & prove-out CMM/ PC DMIS programs, direct GR&R validations, and validate work using multiple techniques
  • Develop CAD based CMM inspection programs using both models and prints
  • Work autonomously as well as collaboratively in identifying needs and validation plans. Providing proactive support to meet manufacturing requirements
  • Follow system standards to development, implementation, and change management of metrology processes

Qualifications / Requirements:

  • US citizenship required
  • Approximately 20% travel time
  • Advanced knowledge/experience programming CMM’s using PC DMIS software with scanning, offline programming, and complex geometry.
  • Advanced knowledge/experience programming CMM’s using PC DMIS software with an emphasis on precision, repeatability and reproducibility
  • Strong experience using, programming, troubleshooting, and editing PC DMIS programs.
  • Experience using 5-axis REVO probe systems.
  • Strong knowledge of GD&T and how to apply GD&T to inspection routines to satisfy print dimensions
  • Strong mathematical, analytical, writing, and communication skills
  • Knowledge and experience with CAD-based inspection using PC DMIS
  • Strong collaboration & presentation skills to gain buy-in & effectively communicate program/process implementations and changes to the organization

Desired Characteristics:

  • Programming or scripting experience (C++, C Sharp, Python, etc.)
  • Self-starter – quick learner & able to identify alternative solutions for optimum results
  • Experience in application of structured problem solving in continuous improvement
Not Specified
Freelance 3D Artist
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Company Description


FORMSET is located in Cincinnati, OH and specializes in industrial design, product development, and product rendering/animation. From concept to production, we offer full-cycle product development, industrial design, design engineering, and manufacturing optimization solutions as well. Our expertise ranges from consumer electronics to advanced prototyping and production solutions, serving both Fortune 500 companies and startups. At FORMSET, we are driven by a passion for transforming ideas into innovative, tangible products that push the boundaries of design and technology.


Role Description


This is a remote/hybrid role for a Freelance 3D Artist (Cincinnati preferred). The 3D Artist will handle tasks including creating 3D models, textures, and environments for realistic visuals, and setting up lighting to achieve desired aesthetic effects. Responsibilities also involve animating 3D assets and ensuring designs meet project specifications and timelines. Collaboration with cross-functional teams to deliver visually appealing animations will be a key aspect of the role.


Qualifications


  • Proficiency with 3D modeling software(Blender preferred) and expertise in creating high-quality 3D models.
  • Strong skills in environment creation, texturing, and lighting for realistic or stylistic visual outputs
  • Experience in 3D product animations
  • Ability to collaborate effectively in a remote working environment if necessary
  • Attention to detail and a creative approach to problem-solving
  • Previous experience in 3D animated product advertisement
temporary
Packaging Supervisor
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Packaging Supervisor Job Description


Company Introduction:

Impact Beverage provides scalability to the world’s fastest growing beverage brands. As this 

market has grown rapidly, so has Impact Beverage. We are a beverage manufacturing and 

warehousing company known for an innovative business model and dynamic company culture. 

Our team at Impact Beverage is open-minded about continuous improvement and embraces 

technology to help make our products exceed customer expectations.


Job Overview

The Packaging Supervisor guides one of our packaging teams in the execution of Impact

Beverage packaging processes. The Packaging Supervisor reports directly to the Packaging 

Manager. This position will have a strong commitment to quality, delivery, training, and 

documentation, whilst ensuring the production schedule is executed. A strong background in 

SOP creation and execution, and a high-level of mechanical proficiency required. 


Work Location and Format:

4831 Spring Grove Avenue, Cincinnati, OH 45232

Schedule 1: Sunday-Wednesday, 2PM-12AM

Schedule 2: Wednesday-Saturday, 2PM-12AM

Reports To: Packaging Manager – Line 2


Benefits:

• Medical, Dental, and Vision benefits

• 401K retirement savings plan with up to 4% employer match, no vesting period (eligible 

after 6 months of employment)

• Paid vacation and paid designated holidays

• On-site Impact Food Hall with health-conscious lunch provided 3x per week

• Wellness program benefit

• Adoption/IVF/IUI assistance benefit

• Childcare assistance benefit

• Community service assistance benefit


**Pay - $27-$30/hour


Responsibilities:


• Be the daily subject matter expert for your packaging team

• Proven ability to motivate and lead a team 

• Lead onboarding and training for new packaging team members

• Coordinate with QA/QC Department to ensure relevant packaging data is collected and 

protocols are followed; assist in implementation of new procedures as they are 

developed

• Contribute to packaging policy development, with the broader goal of making Impact a 

world-class manufacturing operation

• Work with the Packaging Manager to establish and standardize packaging procedures 

(S.O.P.s/standard of work)

• Lead training of Packaging Team according to S.O.P.s

• Hold team accountable for deviations from Standard of Work

• Communicate gaps in training and needs for training

• Coordinate with the Packaging Manager on the Production Schedule and on time 

delivery

• Lead packaging team in day-to-day operations, including performance of production 

work:

o Proper documentation of all packaging data in accordance with internal rules as 

well as compliance needs

o General packaging work: 

▪ Equipment Operation

▪ Material staging

o CIP Filler 

o General cleaning and sanitation

o Work with and report any mechanical issues to the Maintenance Team and 

Packaging Manager

▪ Be able to succinctly and effectively communicate concerns with 

equipment

▪ Be familiar and able to receive instructions via maintenance for 

adjustments and minor repairs on all packaging equipment

o Operate a forklift, scissor lift, manual/powered jacks, and walk behind lifts safely

o Perform other jobs in/outside of the department as needed

o Assist other Impact Beverage Colleagues as necessary

• Works with Packaging Manager to ensure that packaging team adheres to established 

safety/alcohol/food defense policies. Assists with updates and implementation to said 

policies as necessary

• Lead Packaging SQDIP, effectively communicate why metrics were missed and provide 

solution-based feedback from failures

• Coordination with packaging team and warehouse team on resource sharing/production 

transfers/raw materials ordering and receipt, ensuring that hand-offs are 

communicated/executed smoothly

• Evaluate proposed production schedule with Packaging Manager, identifying and 

communicating scheduling adjustments as necessary

Ensure that proper sanitation/cleanliness is maintained in the assigned Packaging Line 

as well as assigned facility areas

• Implement and enforce any food safety compliance rules in accordance with the 

compliance management

• Effective, constructive, and efficient coordination, communication, and collaboration 

with all members of the Impact Beverage Staff, especially members of the packaging 

department

• Cross-training/working in other areas of Impact Beverage as needed

• Working when and as needed to achieve production schedule goals

• Coordinate and communicate effective completion of WIP work throughout normal shift

• Ability to direct and delegate Packaging staff personnel and resources to effectively 

complete daily production schedule

• Conducting oneself in a professional manner when representing Impact Beverage, 

whether inside or outside of the facility.

• Direct and provide feedback for overnight team as relates to production operations.

Required Qualifications:

• Minimum 3 years of manufacturing or similar experience 

• Previous proven team leadership capabilities 

• Strong problem-solving skills and experience working cross functionally

• Excellent communication and interpersonal skills

Physical Requirements:

• Operate inside confined spaces

• Ability to regularly lift, push, or pull up to 50 pounds

• Possess the manual dexterity to operate hand tools

• Execute repetitive motions for long periods when necessary (packaging, etc.)

• Required to stand, crouch, lift and climb ladders

• Work at height

• Wear appropriate PPE for a given task


All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Not Specified
Account Executive
Salary not disclosed
Cincinnati, OH 5 days ago
LaSalle Network has partnered with a Cincinnati, OH based organization looking to grow out their sales team!
Our client is the nation’s premier provider of managed technology services, specializing in enterprise-level document workflow and infrastructure solutions. Boasting a massive national footprint and a reputation for aggressive growth, they are looking for a high-caliber Account Executive to dominate the Cincinnati market.
This is an opportunity to join a "Best Places to Work" award-winner where top performers earn six figures and have a direct path to leadership.
Account Executive Responsibilities
  • New Business Development: Identify and penetrate mid-to-large enterprise accounts within the Phoenix metro area.
  • Solution Architecture: Move beyond "box-selling" to provide comprehensive, consultative technology audits that solve complex operational bottlenecks.
  • C-Suite Engagement: Confidently present to CFOs, COOs, and IT Directors, focusing on ROI and long-term scalability.
  • Sales Lifecycle Management: Manage the full sales cycle from initial cold outreach and discovery to closing and post-sale handoff.
Account Executive Qualifications:
  • The "Hunter" Mentality: You possess a relentless drive to find new business and aren't afraid of high-volume prospecting.
  • B2B Track Record: Minimum 2+ years of success in a metrics-driven B2B sales environment (e.g., SaaS, Telecom, Payroll, or Office Technology).
  • Strategic Thinker: Ability to analyze a client's current spend and build a compelling financial case for change.
  • Local Presence: Must be based in Arizona with the ability to travel locally to client sites.
Compensation & Perks:
  • Base Salary + Uncapped Commission: High earning potential with a transparent, performance-based structure - $60k base , $100k-$120k OTE
  • Full Benefits Suite: Medical, dental, vision, 401(k) matching, and PTO.
  • Culture: A high-energy, competitive, yet collaborative environment with regular sales incentives and "President’s Club" trips.
Our client is looking to hire ASAP - if interested, please apply today!
Michele Rodriguez
Sales Recruiter
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.

Not Specified
Manufacturing Engineer
✦ New
Salary not disclosed
Blue Ash, OH 1 day ago

Pacific Piston Ring Co., Inc., established in 1921, focuses on custom-made components for aerospace and industrial manufacturers. For over 100 years, the company has continuously adapted to customer needs, illustrating consistent and cost-effective manufacturing with the highest levels of product quality and reliability.


Maverick Molding Company is recognized globally as a leading expert in high-temperature polyimide composites. Maverick Molding focuses on delivering the highest temperature and best-performing polyimide products in the market.


The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.



Responsibilities


  • Provide Process Engineering support for development, changes, and improvements to manufacturing operations.
  • Drive process improvements through data collection and analysis.
  • Use formal problem-solving techniques to identify and resolve equipment and process issues.
  • Engineer in-house and subcontractor solutions for tooling, machine design changes, improvements, and repairs.
  • Able to identify and respond with solutions to unforeseen problems.
  • Diagnose, troubleshoot, and implement engineering solutions for repetitive equipment failures.
  • Ensure engineering solutions meet requirements for safety, cost, time, and quality.
  • Evaluate risks and make decisions, acting with a sense of urgency.
  • Take ownership of assigned projects from planning through implementation.
  • Participate in the development and maintenance of engineering procedures.
  • Able to manage multiple projects and tasks.
  • Demonstrates independent decision-making and action.



Qualifications


  • BS in Mechanical, Manufacturing Engineering, or related field. Consideration will be given for relevant experience.
  • 5+ years of experience in a similar role.
  • Knowledge of composite materials is highly preferred.
  • Experience with machine shop equipment (CNC, Lathes, Grinders) is preferred.
  • Self-starter with the ability to work independently.
  • Proficient with Microsoft Excel and Word applications. Experience in Minitab is a plus.
  • Excellent communication skills.
  • Experience with Lean, Six Sigma, Kaizen, Kanban, and 5S
Not Specified
Senior Technical Support Analyst
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support


JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

  • Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
  • Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
  • Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
  • Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
  • Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

  • Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
  • Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
  • Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
  • Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
  • Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
  • Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

  • Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
  • Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

  • Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
  • Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
  • Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

  • Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
  • Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

  • Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
  • Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
  • Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

  • Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
  • Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

  • Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
  • Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
  • Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

  • Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
  • Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

  • Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

  • 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
  • Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
  • Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

  • Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
  • Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
  • Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
  • Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
  • Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
  • Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
  • Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
  • Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
  • Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

  • Apple Device Support/Deployment certifications.
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
  • VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

  • Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
  • May require limited travel for deployments, vendor meetings, or training.
Not Specified
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