Member Service Representative

Member Service Representative (Floating)

Locations: Philadelphia, Abington, Warminster

Pay: $22.45/hr + Full Benefits

Schedule: Mon–Fri, 8:30 AM–4:30 PM

Employment: Direct Hire

We're looking for a people‑focused Member Service Representative to support multiple branch locations and deliver exceptional member experiences.

What You’ll Do:

• Assist members with transactions, new accounts, and digital banking
• Provide support across phone, email, and in‑branch interactions
• Help members with loans, financial inquiries, and product recommendations
• Ensure compliance with all regulatory standards

Training Program:

Month 1: One‑on‑one branch operations training

Month 2: Contact center experience

Month 3: Rotation across multiple branches

Ongoing: Assigned to a home branch with travel as needed

What You Bring:

• 1–3 years of customer service (banking a plus)
• Strong communication and problem‑solving skills
• High school diploma or GED