Gap Remote Customer Service Jobs in Usa

Job Description:

• Training Pay: Guaranteed $1,500/wk.  After training: Average $100,000 Annually
• Varying schedule.
• Currently offering a sign on bonus of up to $10,000 depending on experience

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Reports all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies.
• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and check customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned. 

Qualifications:

Company description

Awards and Accolades

Part Time Retail Sales Merchandiser

We are searching for a self-motivated Retail Sales Merchandiser. This position services and sells to retail accounts within an assigned territory, ensuring Client standards are met and sales volumes are increased. The ideal candidate is independent, ambitious, and driven to succeed. They possess strong sales skills and the confidence to influence key decision makers at the store level. This role works with one of our industry-leading clients in the Consumer Package Good's (CPG) industry with brands in categories such as Grocery, Personal Care, and Frozen Food.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people and earning competitive pay! Apply today!

What We Offer:

• Paid Training and ongoing career development.
• Mileage reimbursement.

What You'll Do:

• Flex your organizational skills to build relationships with store personnel, create impactful action plans, and support a positive brand image.
• Ensure sales are flawlessly executed on time and against client's growth initiatives.
• Meet and exceed sales goals by increasing in-store visibility of client products and promotions.
• Ensure products are always available by maintaining merchandising and display standards.
• Implement innovative marketing strategies that drive product positioning and awareness.

Qualifications:

• High school diploma, GED, or 1-2 years of retail sales or merchandising experience.
• Excellent customer service and interpersonal skills as this position requires daily discussions with customers at all personnel levels.
• Demonstrated ability to multi-task, elevated sense of urgency, and attention to detail.
• Adaptability to changing demands and client goals.
• Strength working independently, but also as a member of the larger company team.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Retail Sales Merchandiser (RSM) is responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased.

Essential Job Duties and Responsibilities

Sales and Merchandising

• Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics
• Shelf Standards and Conditions: authorization of items to meet Client shelf schematic standards
• Meet Client and Company objectives by maintaining full distribution on existing SKUs.
• Take direction regarding tagging, rotating, and placing POS materials for products on shelf
• Prepare for and respond to audits
• Manage time and prioritize for store call coverage
• Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
• May provide feedback for Client audit objectives

Customer Relations

• Communicate effectively both internally with management and externally with all customers
• Build rapport with Clients and Customers
• Field questions and proactively develop action plans to resolve issues

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Performs the job safely utilizing proper equipment and safety techniques
• Additional responsibilities as assigned by supervisor related to the position/department

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 20%

Must maintain current and valid driver's license and valid proof of current insurance.

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Basic knowledge of retail merchandising and/or selling

Skills, Knowledge and Abilities

• Aggressive self-starter with a strong bias for action and results orientation
• High sense of urgency; strong drive and passion to win
• Keen attention to detail
• Excellent customer service, interpersonal and communication skills; position requires daily discussions with customers at all personnel levels.
• Demonstrated time management skills with the ability to manage multiple tasks
• Ability to work independently, but also successful team building skills
• Demonstrate good judgment and show respect for others
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
• Ability to communicate with email and basic internet skills
• Adaptability to changing demands, priorities, circumstances and directions
• Demonstrate commitment to meet or exceed customers' expectations

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

Commercialization Manager

LOCATION: COE

SUMMARY: This role provides cross-functional execution and support that drive APC performance and optimizes our business processes between finance, plant operations, R&D, supply chain, demand & production planning.

Lead and ensure that projects meet established success criteria in a timely manner. Provide continuing technical support for existing brands. Manages tasks and activities associated with the commercialization of new products or technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitors status of key deliverables.
• Works with stakeholders to resolve unexpected events as necessary, while ensuring successful deliverable dates occur as scheduled.
• Interact with R&D teams, functional support and geographic managers to consider and plan for commercialization support.
• Produce weekly reporting and plans that capture upcoming milestones, events and key deliverables.
• Partner with Leadership to set the business technology agenda, closing the gap between translating the business needs into suitable technology solves.
• Ensure on-time delivery of roadmap via effective project & stakeholder management.
• Develop and deliver timely and concise training sessions with appropriate materials to ensure clear understanding of new enhancements / features / or systems for Global Commercialization.
• Manages Customer Service Group.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous experience and strong mind set in Customer Service, continuous improvement and change management.

Requires exemplary oral and written communication skills to influence and negotiate timetables, solutions to technical problems and design modifications, costs, and technical concepts to leadership. Organizational Leadership and Change Management.

Act as the voice of the customer by understanding how our products fit into customers' needs and business processes.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S.) or equivalent from two-year college or technical school; or equivalent, 5-10 years of Customer Service Management Technical operations management and/or Development and business experience. Combination of education and experience preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. While doing inventory you stand, climb, stoop frequently. While putting parts away you lift parts that usually weigh 1lb. to 35lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

.

Client Manager- Commercial Lines

Be part of a winning team that leads the way as a Best Practices Agency in Insurance!

The Opportunity

Based out of Cockeysville, MD, this full-time Client Manager is central to the Core Commercial Lines team of Maury, Donnelly, & Parr, Inc. This person is responsible for managing and coordinating all assigned accounts and bonds.

DUTIES AND RESPONSIBILITIES:

• Manages assigned accounts; analyzes accounts for adequacy and appropriate coverage. Prepares final proposal presentation, analysis and summaries as needed.
• Reviews endorsements for completion and accuracy.
• Markets the account and reviews marketing placements.
• Initiates and follows up on renewal applications.
• Identifies cross/up selling opportunities. Expands and rounds out existing accounts by identifying potential gaps in coverage, recommending, and implementing proper coverage.
• Responsible for making sure that all the terms and conditions of the insurance policies are properly prepared.
• Tracks claims, flags claim-heavy accounts and incorrectly written accounts.
• Responsible for agency billing according to service standard.
• Experience with surety bond portfolios and associated timelines. Preparing bonds, coordinating bond preparation, invoicing, obtaining bid results from customers and sending them to underwriters, requesting and analyzing financial statements, making recommendations to customers, sending financial information and negotiating terms with surety companies, and fielding leads for new prospective customers.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or 2-4 years of related experience and/or training, or equivalent combination of education/experience.
• State Property and Casualty Insurance License required.
• Computer skills required: Epic Online Database software; Microsoft 365 Suite.
• Applied Epic Agency Management System experience.

COMPETENCIES:

• Customer Service - Manages challenging customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; Edits work; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand/walk; frequently required to sit; continually required to utilize hand and finger dexterity and to talk or hear. Normal office environment.

PAY RANGE:

• $55,000-$85,000

AVAILABLE BENEFITS:

Our agency offers a collegial work environment, exciting opportunities for professional growth, and generous benefits, including paid maternity leave (after 1 year of work), family health, vision, and dental benefits. 401(k) plan with immediate vesting PLUS many additional company perks.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MDP, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

The above is intended to describe the general content of and requirements for the performance of this job. It is not an exhaustive statement of requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Visit our website to learn more about our organization:

Engagement Trainer Part Time

Our sales team needs an engaging individual to effectively train our Event Specialists to engage with consumers and increase sales. This part time Engagement Trainer job is accountable for the in-store training of Event Specialists, onboarding of new employees and developing positive relationships with store personnel. The ideal employee trainer is friendly, outgoing and able to train employees in a clear and concise manner. If you feel you can train and motivate our retail team to make the sale and generate excitement, we encourage you to apply. When you work for Advantage Solutions, you become part of the largest sales and marketing agency in North America where you will receive great training and competitive pay rates.

Responsibilities:

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team.
• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.

Qualifications:

• (Required) High School Diploma or GEDor equivalent experience.
• 2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable.
• Excellent customer service orientation.
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals.
• Ability to work effectively with management.
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Basic computer skills including familiarity with Word, Excel, and Internet usage.
• Must pass online Food Safety training exam (all training hours will be paid for by the Company).
• Compliance with all food safety requirements and regulations.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Essential Job Duties and Responsibilities

On-board new Event Specialists (ES)

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Coach the ES on the retailer's engagement model.
• Coach the ES on how to file their paperwork.

Build relationships with the store management team.

• Develop rapport with the store management team.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team

Train and Develop existing ESs

• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
• Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
• Review score card and coaching points with each associate's supervisor.

Administrative Work

• Study product materials to develop product knowledge
• Review event schedule
• Attend trainings; products/ materials
• Check voice mails, emails
• Participate in scheduled calls with Supervisor/others as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Travel up to 20%

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable

Skills, Knowledge and Abilities

• Excellent customer service orientation
• Problem solving skills
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals
• Ability to work effectively with management
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
• Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
• Excellent written communication and verbal communication skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Must pass online Food Safety training exam (all training hours will be paid for by the Company)
• Compliance with all food safety requirements and regulations

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Pyramid Systemsis seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF

Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices. This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross-functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.

• Must have a Secret clearance
• MUST HAVE A Bachelor's Degree
• MUST BE A US CITIZEN ( NO SPONSORSHIP)
• Hybrid role- Site location is 14370 Newbrook Dr Chantilly, VA
• 10+ years of expereince with ServiceNow
• 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
• 3+ years of experience implementing and configuring ServiceNow SAM Pro.
• Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
• Experience with software discovery tools and techniques.
• Experience with data analysis and reporting.
• Deep understanding of ServiceNow SAM Pro functionality and configuration options.
• Strong knowledge of software licensing models and compliance requirements.
• Proficiency in ServiceNow scripting (e.g., JavaScript).
• Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Preferred Skills:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ITIL Foundation Certification.
• Proactive and self-motivated with a strong desire to learn and grow.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation.
• Ability to communicate technical concepts to non-technical audiences.

Senior Director of Supply Chain

About the Role

This is a rare opportunity to step into a highly visible leadership role within a successful and growing organization. Dimora Brands continues to expand its footprint, product offerings, and operational capabilities, creating meaningful opportunities for leaders who want to make a lasting impact.

The Senior Director of Supply Chain will lead high-performing teams across a dynamic, multi-site network while operating within a flexible hybrid work environment. This role offers the ability to directly influence strategy, drive measurable operational improvements, and implement transformative change across the company. For an ambitious supply chain leader, this position provides significant executive exposure, cross-functional influence, and clear opportunities for continued advancement within a thriving organization.

About Dimora Brands

Dimora Brands is the parent company of industry-leading brands including Hardware Resources, Top Knobs, Wolf Home Products, Atlas Homewares, and Task Lighting. Across our portfolio, we design, engineer, manufacture, and distribute decorative and functional hardware, cabinet organizers, cabinets, wood products, and LED lighting solutions.

We proudly stock over 24,000 SKUs and ship same-day from strategically located distribution centers nationwide. Our success is driven by operational excellence, hard work, and a strong commitment to serving manufacturing, showroom, wholesale, retail, and e-commerce customers. At Dimora Brands, we foster a high-performance, team-oriented culture where leaders are empowered to build, innovate, and drive meaningful impact.

Position Summary

The Senior Director of Supply Chain is responsible for the strategic direction, performance, and continuous improvement of all end-to-end supply chain functions including:

• Logistics and Transportation
• Purchasing and Supplier Management
• Inventory Control and Optimization
• Quality Across the Global Supply Chain

This leader ensures alignment across Quality, Delivery, Cost, and Talent while driving standardized processes, strong financial performance, and best-in-class customer service across the enterprise. The role functions as a change agent and senior leadership partner, leading cross-functional initiatives that support company growth, scalability, and operational excellence.

Key Responsibilities

Supply Chain Leadership

• Provide strategic leadership across global logistics, transportation, inventory, and quality functions.
• Lead and develop functional teams.
• Serve as escalation point for supply chain and service performance risks.
• Align supply chain strategy with company growth, product roadmap, and customer service objectives.

Logistics & Transportation Strategy

• Direct and optimize global inbound freight, domestic distribution, and outbound customer shipments.
• Oversee carrier strategy, contract negotiations, and freight cost optimization across all modes (parcel, LTL, TL, OTR, ocean).
• Ensure compliance with import/export regulations, tariffs, and customs documentation.
• Lead logistics planning for DC start-ups, network expansions, and growth initiatives.
• Develop and manage freight budgets, cost controls, and variance reporting processes.

Purchasing & Supplier Strategy

• Develop and execute enterprise purchasing strategies aligned to cost, service, and inventory targets.
• Lead supplier relationship management, negotiations, and risk mitigation strategies.
• Partner with Product Management and Sales to align buying strategies with demand and product lifecycle planning.
• Monitor demand forecasts, market trends, and supply risks to support business continuity.
• Lead and develop purchasing teams and vendor performance programs.

Inventory & Network Optimization

• Establish network inventory strategy including safety stock models, turns improvement, and working capital optimization.
• Drive network balancing strategies across distribution centers.
• Implement systems, analytics, and reporting tools to improve inventory visibility and accuracy.
• Partner with Finance to optimize inventory investment and cost structure.

Quality & Supply Chain Integrity

• Lead enterprise quality strategy across suppliers, internal operations, and customer delivery.
• Oversee supplier quality performance, defect reduction programs, and cost recovery processes.
• Drive root cause analysis and corrective action using Lean / Six Sigma methodologies.
• Partner with Product Management, Purchasing, and Operations to prevent recurring quality issues.
• Establish quality metrics, reporting, and governance processes.

Financial & Performance Accountability

• Own supply chain operating budgets including freight, inventory, procurement, and network costs
• Establish enterprise KPI scorecards covering:
• Quality
• Service / Delivery
• Cost
• Inventory Performance
• Talent Development
• Identify performance gaps and lead corrective action with urgency and accountability.

Scope

• Manages all carrier relationships and negotiations
• Responsible for all transportation (LTL, TL, Parcel, Ocean Freight, Intermodal, Drayage, Customs)
• Accountable for Purchasing across all business units, Domestic and International
• Reports directly to the COO

Talent & Organizational Leadership

• Build and sustain a high-performance, accountability-driven culture.
• Develop leadership pipelines and succession plans across supply chain functions.
• Coach and mentor functional and site leaders.
• Drive cross-functional collaboration across Operations, Sales, Finance, Customer Service, Product Management, and Executive Leadership.

What Success Looks Like

• Fully integrated, high-performing end-to-end supply chain.
• Industry-leading service levels and customer satisfaction.
• Reduced landed cost and optimized working capital.
• Strong supplier performance and reduced quality defects.
• Standardized processes and scalable systems supporting growth.
• Engaged teams with strong leadership bench strength.

Qualifications

Experience

• 10+ years progressive leadership experience across supply chain, logistics, procurement, and operations.
• 5+ years leading global end-to-end supply chain.
• Strong background in carrier negotiations, inbound ocean freight, and domestic distribution.
• Demonstrated success leading Demand Planning and SIOP
• Experience implementing Lean, Six Sigma, or structured problem-solving methodologies preferred.
• Proven success managing large budgets and cost optimization programs.

Education

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required.
• MBA or advanced degree, preferred

Skills & Competencies

• Senior leadership presence and change leadership capability
• Deep end-to-end supply chain expertise
• Strong financial and analytical acumen
• Advanced data-driven decision-making capability
• Lead by example work ethic
• Exceptional communication and stakeholder management skills
• Ability to lead in fast-paced, multi-site, high-growth environments

Additional Information

• Based at a Dimora Brands location (Dallas, Bossier, or Branchburg preferred).
• Minimal (10-15%) domestic travel required.
• Must conduct all company affairs in a professional and ethical manner.
• Post-offer background check and drug screen required.

About Williams-Sonoma DC - Lakeland, FL

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Operations Manager – Final Mile Hub is located in Lakeland, FL.

You'll be excited about this opportunity because you will....

• Lead, coach, and develop company associates and foster a culture of accountability and high performance. Oversee labor scheduling, shift planning and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
• Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
• Oversee daily final-mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives
• Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving upon returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed
• Maintain inventory control processes, ensuring accurate tracking of shipments and minimizing loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience
• In lieu of a degree, 6-8 years of progressively responsible furniture/ final mile distribution leadership experience
• This is an onsite and in office role
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented
• Ability to complete multiple tasks consistently and on time
• Warehouse Management System experience
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint

We prefer some of these qualities as well….

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
• Exposure to furniture manufacturing, distribution and/or big box distribution
• Final Mile Transportation carrier contract negotiations or procurement experience
• Expert understanding Safety and OSHA standards
• Bilingual in Spanish

Review these physical requirements, as they play a major part in this role….

• While performing the duties of this job, the associate is required to stand, walk, talk and hear
• Associates must be able to move, lift or carry heavy objects or materials up to 50-100 pounds

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit
• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required)

EOE