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*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

• Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.

• Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.

• Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

• Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.

• Own resilience automation, chaos testing, and IaC-based recovery validation.

• Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

• Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.

• Drive automation-first testing (functional, non-functional, performance, resilience).

• Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

• Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).

• Partner with Platform & Infrastructure teams to tune performance across application and platform layers.

• Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

• Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.

• Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.

• Engage Data Architects for data resilience, replication, and pipeline reliability.

• Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

• Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.

• Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.

• Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

• AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.

• Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.

• Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.

• Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.

• Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.

• Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.

• Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.

• FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

• Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.

• Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.

• Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.

• Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.

• Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

• 12+ years in cloud engineering, reliability, or platform leadership roles.

• 5+ years leading Sr. Managers/Managers in technical domains.

• Proven expertise across AWS, with working knowledge of Azure and GCP.

• Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.

• Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.

• Certifications:

  • Required: AWS Certified Solutions Architect - Professional

  • Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

• 99.9% availability maintained for Tier-1 workloads.

• 100% coverage of DR automation for Tier-1 services.

• 25% annual increase in automated quality/test coverage.

• 15% annual improvement in resource efficiency and cost performance.

• Documented resilience participation across all enterprise architecture blueprints.

• Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Abacus Technology is seeking a Quality Assurance Manager to develop, implement, and maintain quality assurance (QA) standards and processes for IT and telecommunications operations at Fort Bragg. This is a full-time position.

Responsibilities

• Develop and maintain quality assurance standards and processes for all IT and telecommunications deliverables.
• Perform periodic inspections and assessments of contractor and government compliance with IT policies and procedures.
• Provide independent quality assessments of IT projects and recommend improvements for organizational processes.
• Ensure all work performed aligns with contract requirements, Army IT policies, and industry best practices.
• Conduct formal and informal reviews at pre-determined project milestones.
• Perform root cause analysis (RCA) to identify issues, track trends, and implement corrective actions.
• Develop and track business-specific quality metrics to measure IT and telecommunications service performance.
• Analyze and document nonconformances, system deviations, and process inefficiencies.
• Manage quality improvement activities, including problem management, risk mitigation, and continuous process optimization.
• Recommend best practices for IT service management, network administration, and telecommunications operations.
• Work closely with government stakeholders, technical teams, and project managers to enforce QA policies.
• Prepare quality assurance reports, compliance documentation, and performance evaluations for leadership review.
• Maintain detailed records of audit findings, inspections, and corrective action plans.
• Ensure IT and telecommunications operations comply with Army RMF, DISA STIGs, ISO 9001, and industry quality frameworks.

Qualifications

• 3+ years experience in quality assurance for IT and telecommunications programs.
• Bachelor's degree in a related field desired.
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).
• ISO 9001 Lead Auditor certification and ITIL Foundations certifications desired.
• Experience conducting audits, root cause analysis, and corrective action planning.
• Proficient in developing QA metrics, tracking performance, and implementing process improvements.
• Strong knowledge of ITSM, compliance frameworks, and regulatory requirements.
• Able to conduct formal and informal reviews of project deliverables to ensure quality compliance.
• Experience with ITIL-based service management, ITSM frameworks, and Army compliance requirements desired.
• Proficient with quality management systems (QMS), risk assessments, and process auditing methodologies.
• Able to interact professionally with all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• EOE/M/F/Vet/Disabled

The Commercial Club of Chicago and Civic Committee Overview

The Commercial Club of Chicago works to shape Chicago’s future to make our region a better place for everyone to live, work, and do business. Since 1877 we have helped shape Chicago into one of the world’s greatest cities. The Commercial Club of Chicago is a membership organization of senior leaders in the region. Our members span the business, education, civic, cultural, and philanthropic sectors - unified by excitement for the future of Chicago. We believe cooperation and an open exchange of ideas are fundamental to success. Today, the Commercial Club continues to address economic and social issues of importance to the Chicago region.

In 1983, the Civic Committee was formed as an entity within the Commercial Club to identify key issues facing the State of Illinois and the greater Chicago region and providing leadership, high-quality research, long-term policy recommendations and programmatic actions for the benefit of the city and region. The Civic Committee is composed of the leaders of the Chicago region’s leading private sector employers and collaborates with public officials and other civic organizations on transformational initiatives to promote our region's economic and social well-being. The Civic Committee serves as the Commercial Club’s lead on policy and initiatives in public safety, business diversity, transportation and infrastructure, and state and local finance.

We also work alongside, and partially fund, the organizations established by us to tackle key issues head-on:

• Civic Consulting Alliance
• Kids First Chicago
• P33

Terms of Employment

This is a full-time position with benefits, reporting to the President of the Civic Committee and Commercial Club of Chicago. Initial employment will be on an introductory basis, with detailed evaluations and feedback for new employees at the 30-, 60-, and 90-day marks.

Position Summary

The General Counsel serves as the chief legal advisor to the organization, providing both strategic and operational legal guidance to the executive team. This role is responsible for ensuring compliance with all applicable laws and regulations, managing legal risk, and overseeing matters related to governance, contracts, employment, and nonprofit regulatory obligations. By doing so, the General Counsel helps strengthen the organization’s legal and operational foundation. The position works closely with senior leadership, staff, and—when appropriate—the Board of Directors. It also manages all legal matters, including coordination with external counsel (pro bono, insurance-related, and retained legal services).

Essential Functions

• Advise the CEO, Board of Directors, and senior leadership on legal matters affecting the organization.
• Ensure compliance with Illinois nonprofit corporation law, IRS regulations, and other applicable federal, state, and local laws, consistent with the organizations’ tax-exempt status.
• Draft, review, and negotiate contracts, MOUs, grant agreements, and partnership agreements.
• Support governance matters, including board policies, bylaws, and meeting procedures.
• Manage legal aspects of employment law, including employee handbooks, investigations, employee transitions, and legal compliance, in partnership with external counsel as necessary.
• Liaise with Human Resources Manager on benefits and payroll compliance including contracts and benefit plan restatements, including 401k.
• Support risk management, insurance, and liability mitigation strategies.
• Coordinate with outside counsel as needed.
• Monitor legislative and regulatory developments relevant to the organization’s mission and operations.
• Provide legal support for fundraising, lobbying, and advocacy activities, ensuring compliance with lobbying disclosure and charitable solicitation laws.
• Provide legal support for fundraising relative to accounting rules in compliance with generally accepted accounting principles (GAAP).
• Maintain corporate records and filings, including annual reports, charitable registrations, and business licenses.
• Manage real estate negotiations, execution of leases, on-going monitoring, and renewals.
• Collaborate closely with policy leads across program areas to provide legal insight, strengthen policy positions, and ensure initiatives are grounded in sound legal frameworks.

Primary Responsibilities

• Strategic Advisor to Leadership: Provide forward‑looking legal counsel to executive leadership on emerging legal issues, translating complex concepts into actionable insights that align with organizational priorities. Ensure leadership maintains a clear understanding of legal rights, obligations, and potential impacts on operations.
• Develop & Implement Legal Strategies: Maintain a comprehensive understanding of the Civic Committee and Commercial Club’s operations, governance structures, and key legal documents to design and execute legal strategies that support organizational goals. Lead the drafting, review, and negotiation of critical legal documents to ensure alignment with business and policy objectives.
• Dispute Resolution & Litigation Management: Serve as the strategic point of contact for all litigation matters. Partner with external counsel to drive effective litigation strategies and ensure the organization’s interests are protected.
• Lobbying & Advocacy Support: In coordination with outside legal counsel, provide legal guidance on lobbying activities, ensuring compliance with applicable federal, state, and local lobbying laws and regulations. Support the execution of lobbying strategies, registration and reporting obligations, and compliance protocols for staff and member engagement.
• Risk Management: Develop and maintain a risk management framework to identify, assess, and mitigate legal and operational risks. Advise leadership on risk exposure and implement proactive measures to strengthen compliance and reduce vulnerability.

Position Requirements

Education and Experience Requirements

• J.D. from an accredited law school and admission to the Illinois Bar (or eligibility for in-house counsel registration).
• Minimum 7–10 years of legal experience
• Strong knowledge of nonprofit or corporate governance, tax-exempt law, and Illinois corporate law.
• Experience with employment law, contracts, and regulatory compliance.
• Excellent judgment, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, civic-oriented environment.
• The ability to establish connections with staff at all levels to enhance collaboration and facilitate effective communication.

Preferred Experience

• Experience supporting boards of directors and governance structures.
• Familiarity with advocacy, lobbying compliance, or political activity rules for nonprofits.
• Prior in-house experience.
• Knowledge and understanding of the key policy issues related to the Chicago region and the state of Illinois preferred.

Required Personal Attributes

• Integrity and Ethics: Demonstrates the highest level of professional integrity and ethical standards.
• Judgment: Exercises sound legal and business judgment in complex and sensitive matters.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a dynamic nonprofit environment.
• Collaboration: Works effectively with diverse stakeholders, including board members, staff, and external partners.
• Mission-Driven: Deep commitment to the organization’s civic and economic development mission.

Competencies

• Legal Acumen: Deep understanding of nonprofit law, governance, and compliance frameworks.
• Strategic Thinking: Ability to align legal strategy with organizational goals and long-term vision.
• Risk Management: Proactively identifies and mitigates legal and reputational risks.
• Communication: Strong written and verbal communication skills, including the ability to explain complex legal concepts to non-lawyers.
• Leadership: Demonstrated ability to lead legal initiatives and influence decision-making at the executive level.

Working Environment

The position is in Chicago. Regular travel within the city is required. We believe that the path to achieving our missions requires our organizations and teams to regularly collaborate, work in teams, maintain collegiality, and provide a space for thought-partnership, all of which are best accomplished in person. However, we also recognize that appropriate flexibility is beneficial to the effectiveness of our employees and our organizations. With that in mind, we offer opportunities for employees to work in a combination of in-person and remote work (“hybrid” option).

Equal Employment Opportunity Statement

The Club and its affiliated organizations are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of any legally protected characteristic, whether actual or perceived, including, including, but not limited to, an individual’s race, religion, color, creed, gender, gender identity, gender expression, sexual orientation national origin, ancestry, citizenship status, marital status, pregnancy, age, disability, genetic information, veteran status, or other legally protected status. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Compensation

Commensurate with experience, targeting $225,000 annually. The Club offers a competitive benefits package, subject to specific policy eligibility guidelines.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is looking for a Senior Digital Engineer – Full Stack & Systems Architecture to join our team in Charleston, SC; El Segundo, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK, Philadelphia, PA; or Berkeley, MO.

Boeing Test & Evaluation (BT&E) generates enormous volumes of data, but data alone does not create insight. We are building a Digital Engineering capability focused on transforming test intent into reusable knowledge through intuitive applications, scalable systems, and thoughtful architecture.

As a Digital Engineer – Full Stack & Systems Architecture, you will sit at the intersection of engineering workflows, software systems, and cloud platforms. Your mission is to empower BT&E engineers to work differently by designing and delivering digital products that shorten feedback loops, reduce friction, and accelerate learning from every test event.

This is not a traditional backend or data‐engineering role. You will design end‐to‐end solutions, working from initial understanding of engineer needs, to shaping application architecture, to implementing full‐stack solutions that integrate data, automation, and cloud services. You will partner closely with BT&E, BCA, BDS, and Wisk/Autonomy engineers to modernize how test data is accessed, explored, and operationalized across Boeing.

If you enjoy systems thinking, building products engineers actually want to use, and architecting platforms that scale across programs and clouds, this role is for you.

Position Responsibilities:

Digital Product & Application Development

• Design and develop full stack applications that improve test and evaluation workflows, decision making, and engineering productivity
• Translate ambiguous engineering problems into clear digital solutions, balancing usability, performance, and scalability
• Develop front end and backend services using modern frameworks (e.g., React, Node.js, Python, .NET)
• Design and implement APIs and service interfaces that enable integration across test systems, analytics platforms, and enterprise tools

Systems Architecture & Cloud Engineering

• Architect end to end systems spanning applications, data services, and cloud infrastructure
• Evaluate and select cloud services across AWS and Azure based on cost, usability, scalability, and long term maintainability
• Implement infrastructure as code using Terraform, CloudFormation, ARM, or Bicep to support repeatable, secure deployments
• Design solutions that support multi cloud and hybrid environments as required by program needs

Data Enabled Engineering (as a Platform Capability)

• Design data models and storage solutions that support both transactional systems and analytical workloads
• Build and integrate data services that allow engineers to discover, explore, and reuse test data efficiently
• Collaborate with data scientists and analysts to enable analytics, visualization, and ML workflows without burdening users with infrastructure complexity

DevOps, Reliability & Security

• Build CI/CD pipelines to support rapid iteration, testing, and safe deployment of applications
• Apply SRE principles to ensure reliability, observability, and operational excellence
• Build and maintain observability capabilities—including logs, metrics, and traces—to enable rapid diagnosis, performance optimization, and reliable operation of digital engineering systems
• Partner with security and compliance teams to ensure solutions meet Boeing security, data governance, and regulatory requirements
• Contribute to operational documentation, runbooks, and continuous improvement efforts

Collaboration & Technical Leadership

• Work closely with engineers, product owners, and stakeholders to shape digital roadmaps and technical direction
• Influence architecture and design decisions across programs through systems thinking and engineering judgment
• Collaborate with peers and contribute to a growing Digital Engineering community within BT&E

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
• 5+ years of experience developing full stack applications with modern frameworks
• Strong systems thinking skills with experience designing end to end software solutions
• Proficiency in one or more programming languages (JavaScript/TypeScript, Python, C#, or Go)
• Experience deploying and operating applications in cloud environments (Azure and/or AWS)
• Hands on experience with infrastructure as code (Terraform, CloudFormation, ARM/Bicep)
• Working knowledge of CI/CD pipelines, Git, Docker, and Linux
• Experience designing and working with relational databases (e.g., PostgreSQL), including schema design and performance considerations
• Familiarity with security best practices (IAM, secrets management, network controls)

Preferred Qualifications (Desired Skills/Experience):

• Experience designing developer platforms or internal engineering tools
• Background in Digital Engineering, Model Based Systems Engineering (MBSE), or engineering workflow automation
• Cloud certifications (AWS and/or Azure)
• Experience with Kubernetes, serverless architectures, or event driven systems
• Exposure to data pipelines, analytics platforms, or data enabled applications
• Experience working in regulated or safety critical environments
• Understanding of aerospace, test & evaluation, or large scale engineering programs
• Familiarity with ITAR, EAR, DFARS, or similar compliance frameworks

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $127,500 – $197,800

Applications for this position will be accepted until Mar. 21, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is looking for a Senior Digital Engineer – Full Stack & Systems Architecture to join our team in Charleston, SC; El Segundo, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK, Philadelphia, PA; or Berkeley, MO.

Boeing Test & Evaluation (BT&E) generates enormous volumes of data, but data alone does not create insight. We are building a Digital Engineering capability focused on transforming test intent into reusable knowledge through intuitive applications, scalable systems, and thoughtful architecture.

As a Digital Engineer – Full Stack & Systems Architecture, you will sit at the intersection of engineering workflows, software systems, and cloud platforms. Your mission is to empower BT&E engineers to work differently by designing and delivering digital products that shorten feedback loops, reduce friction, and accelerate learning from every test event.

This is not a traditional backend or data‐engineering role. You will design end‐to‐end solutions, working from initial understanding of engineer needs, to shaping application architecture, to implementing full‐stack solutions that integrate data, automation, and cloud services. You will partner closely with BT&E, BCA, BDS, and Wisk/Autonomy engineers to modernize how test data is accessed, explored, and operationalized across Boeing.

If you enjoy systems thinking, building products engineers actually want to use, and architecting platforms that scale across programs and clouds, this role is for you.

Position Responsibilities:

Digital Product & Application Development

• Design and develop full stack applications that improve test and evaluation workflows, decision making, and engineering productivity
• Translate ambiguous engineering problems into clear digital solutions, balancing usability, performance, and scalability
• Develop front end and backend services using modern frameworks (e.g., React, Node.js, Python, .NET)
• Design and implement APIs and service interfaces that enable integration across test systems, analytics platforms, and enterprise tools

Systems Architecture & Cloud Engineering

• Architect end to end systems spanning applications, data services, and cloud infrastructure
• Evaluate and select cloud services across AWS and Azure based on cost, usability, scalability, and long term maintainability
• Implement infrastructure as code using Terraform, CloudFormation, ARM, or Bicep to support repeatable, secure deployments
• Design solutions that support multi cloud and hybrid environments as required by program needs

Data Enabled Engineering (as a Platform Capability)

• Design data models and storage solutions that support both transactional systems and analytical workloads
• Build and integrate data services that allow engineers to discover, explore, and reuse test data efficiently
• Collaborate with data scientists and analysts to enable analytics, visualization, and ML workflows without burdening users with infrastructure complexity

DevOps, Reliability & Security

• Build CI/CD pipelines to support rapid iteration, testing, and safe deployment of applications
• Apply SRE principles to ensure reliability, observability, and operational excellence
• Build and maintain observability capabilities—including logs, metrics, and traces—to enable rapid diagnosis, performance optimization, and reliable operation of digital engineering systems
• Partner with security and compliance teams to ensure solutions meet Boeing security, data governance, and regulatory requirements
• Contribute to operational documentation, runbooks, and continuous improvement efforts

Collaboration & Technical Leadership

• Work closely with engineers, product owners, and stakeholders to shape digital roadmaps and technical direction
• Influence architecture and design decisions across programs through systems thinking and engineering judgment
• Collaborate with peers and contribute to a growing Digital Engineering community within BT&E

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
• 5+ years of experience developing full stack applications with modern frameworks
• Strong systems thinking skills with experience designing end to end software solutions
• Proficiency in one or more programming languages (JavaScript/TypeScript, Python, C#, or Go)
• Experience deploying and operating applications in cloud environments (Azure and/or AWS)
• Hands on experience with infrastructure as code (Terraform, CloudFormation, ARM/Bicep)
• Working knowledge of CI/CD pipelines, Git, Docker, and Linux
• Experience designing and working with relational databases (e.g., PostgreSQL), including schema design and performance considerations
• Familiarity with security best practices (IAM, secrets management, network controls)

Preferred Qualifications (Desired Skills/Experience):

• Experience designing developer platforms or internal engineering tools
• Background in Digital Engineering, Model Based Systems Engineering (MBSE), or engineering workflow automation
• Cloud certifications (AWS and/or Azure)
• Experience with Kubernetes, serverless architectures, or event driven systems
• Exposure to data pipelines, analytics platforms, or data enabled applications
• Experience working in regulated or safety critical environments
• Understanding of aerospace, test & evaluation, or large scale engineering programs
• Familiarity with ITAR, EAR, DFARS, or similar compliance frameworks

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $127,500 – $197,800

Applications for this position will be accepted until Mar. 21, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Who we are:

DEEP is an international design and engineering company on a mission to make humans aquatic. We’re doing this by advancing ocean exploration through the development of new technologies that will enable humans to live and work in underwater environments for longer periods of time.

Role Description

The Senior Legal Counsel will serve as a key legal partner to DEEP, providing strategic and practical guidance on a broad range of corporate and commercial matters. This role will be responsible for drafting, reviewing, and negotiating a wide range of commercial agreements, particularly vendor and supplier contracts, while ensuring compliance with applicable laws and alignment with organizational objectives.

The role will collaborate closely with internal departments to mitigate legal risks, support business operations, and contribute to the company’s overall governance, compliance, and risk management framework.

Essential Responsibilities

• Draft, review, and negotiate a wide variety of contracts, including vendor, service, nondisclosure, licensing, and other commercial agreements.
• Negotiate and support manufacturing agreements, supply chain agreements, and agreements for the supply of goods and services, including associated legal clearance and contract management.
• Provide legal support for government and public sector contracting, including review and negotiation of public procurement agreements and ensuring compliance with applicable procurement regulations and tender requirements.
• Provide legal advice and guidance on general corporate matters, ensuring compliance with applicable laws and regulations.
• Identify, assess, and mitigate legal risks associated with commercial transactions.
• Collaborate with internal departments (Procurement, Finance, HR, Operations, etc.) to support business initiatives and ensure contracts align with company objectives.
• Develop and maintain standardized contract templates, policies, and best practices to streamline contract processes.
• Assist with corporate governance matters, including maintaining corporate records, preparing board materials, and ensuring compliance with corporate reporting obligations.
• Stay current on relevant laws, regulations, and industry trends affecting the business.
• Manage external legal counsel when required for specialized matters.

Knowledge, Skills, and Abilities

• Strong understanding of corporate and commercial law, with an emphasis on contract law.
• Knowledge of public procurement laws, government contracting frameworks, and compliance requirements related to public sector engagements.
• Familiarity with vendor, procurement, manufacturing, and service agreements.
• Basic understanding of property law.
• Awareness of evolving legal and regulatory frameworks impacting business operations.
• Excellent legal drafting and contract negotiation skills with strong attention to detail.
• Ability to work independently, manage multiple projects, and provide practical, business-oriented legal solutions.
• High level of integrity, judgment, and discretion in handling sensitive matters.
• Proficiency in computer applications and systems such as Microsoft Office.

Minimum Qualifications

• Juris Doctor (JD) from an accredited law school.
• Minimum 8 years of legal practice experience, ideally within the marine, engineering, defense, or industrial sectors.
• Strong background in contract drafting, negotiation, and vendor agreements.
• Experience advising on general corporate and commercial law matters.

Nice to Have

• Experience in U.S. maritime law.
• Experience supporting government contracting or public sector procurement.

Why join our team:

• Competitive Compensation
• Employer paid Health insurance for employee
• Generous Paid Time Off (PTO)
• 401K Contributions
• Supportive and inclusive team culture

Position Summary

Leo Cancer Care is seeking an experienced In-House Counsel / General Counsel to serve as the company’s lead legal advisor and a strategic partner to the CEO, executive team, and Board of Directors. This is a hands-on leadership role in a fast-moving, FDA-regulated medical device environment.

The General Counsel will oversee all legal affairs across the U.S. and European markets, ensuring strong corporate governance, regulatory compliance, risk management, and legal infrastructure to support a high-growth organization. This role requires deep experience in commercial contracting, corporate and securities matters, intellectual property strategy coordination, and FDA-regulated business operations.

The successful candidate will also play a critical role in helping position the company for future strategic transactions and potential public market activity by building the legal, governance, disclosure, and compliance infrastructure necessary for IPO readiness and public company operations. This includes partnering with executive leadership, finance, and external advisors on securities matters, disclosure controls, Board governance, and legal support for major financing and capital markets initiatives.

This position is ideal for a seasoned attorney who can operate independently with minimal oversight, proactively identify risk, provide practical business-aligned solutions, and help prepare the company for long-term growth, strategic transactions, and potential public offering readiness.

Key Responsibilities

Strategic Legal Leadership & Governance

• Serve as a trusted legal advisor to the CEO and executive leadership team
• Provide legal guidance to the Board of Directors on governance, fiduciary duties, and corporate matters
• Establish and maintain corporate governance frameworks, policies, and internal controls appropriate for a scaling organization
• Support fundraising activities, investor relations, disclosures, and capital markets strategy
• Help prepare the organization for IPO readiness and public company governance, including disclosure processes, insider trading policies, governance frameworks, and Board committee structures
• Advise leadership on securities law, disclosure obligations, and governance best practices applicable to a company preparing for potential public market participation
• Partner with Finance and external advisors to support public-company readiness initiatives, including legal support related to S-1 preparation, SEC reporting readiness, disclosure controls, and SOX-related compliance planning

Commercial Contracts & Procurement

• Draft, review, and negotiate a broad range of commercial agreements, including:
• Vendor and supplier agreements
• Purchasing and manufacturing contracts
• Consulting and contractor agreements
• NDAs, MSAs, SOWs
• Distribution and service agreements
• Partner closely with Operations, Engineering, Supply Chain, and Commercial teams
• Build scalable contracting processes, templates, playbooks, and approval workflows
• Balance legal risk with business priorities in a pragmatic, solutions-oriented manner

FDA-Regulated Environment & Compliance Support

• Provide legal support for business activities within an FDA-regulated medical device environment
• Partner with Regulatory and Quality teams to ensure alignment between commercial execution and compliance requirements
• Advise on:
• Quality system-related matters (as applicable)
• Labeling and promotional review
• Customer contracting and regulatory considerations
• Support ISO 13485 Quality Management Systems alignment
• Oversee compliance with FDA, EU MDR, and applicable international healthcare regulations

Corporate, Securities & Equity Administration

• Support corporate governance matters, including Board and investor materials, resolutions, committee matters, and governance documentation
• Provide legal oversight for:
• Stock option plan administration and equity documentation
• Cap table-related legal considerations
• Private company securities compliance
• Partner with Finance and external counsel on fundraising rounds, securities compliance, and disclosure obligations
• Support legal workstreams related to IPO preparation, including external counsel and auditor coordination, due diligence support, governance readiness, and development of processes aligned with future SEC reporting requirements
• Help establish legal infrastructure for public company transition readiness, including documentation standards, disclosure support processes, and policy development

Intellectual Property (IP) Strategy & Legal Risk Management

• Serve as internal lead for IP triage and strategy coordination
• Identify patentable inventions and coordinate filings with outside patent counsel
• Manage invention disclosures and support IP portfolio development
• Support trademark strategy and proprietary technology protection
• Partner with Engineering and Product teams to ensure confidentiality safeguards and trade secret protection

Corporate Transactions & Strategic Initiatives

• Support strategic transactions and corporate initiatives, including:
• Review and negotiation of Stock Purchase Agreements (SPAs)
• Strategic partnerships and licensing agreements
• Distribution and commercial expansion arrangements
• Coordinate due diligence workstreams with external counsel
• Provide legal support for cross-border transactions and EU market activities
• Support potential M&A, strategic investments, financing transactions, and capital markets initiatives

General Legal & Business Support

• Provide practical legal guidance across HR, privacy, employment, and general business risk
• Identify and mitigate legal and regulatory risks while enabling innovation
• Build legal infrastructure appropriate for a scaling, high-growth organization
• Manage external counsel efficiently, including scoping, budgeting, and prioritization
• Optimize legal spend while ensuring high-quality support

Required Qualifications

• Juris Doctor (JD) from an accredited law school
• Active bar membership in at least one U.S. jurisdiction (in good standing)
• 10–15+ years of relevant legal experience (combination of in-house and/or top-tier law firm experience)
• Significant experience negotiating complex commercial agreements
• Experience supporting corporate governance and securities matters in a U.S. company environment
• Demonstrated ability to operate independently and serve as a trusted advisor to executive leadership and boards
• Strong commercial judgment and business acumen

Preferred Qualifications

• Experience in medical devices, biotech, life sciences, or other FDA-regulated environments
• Experience supporting high-growth and scaling organizations
• Direct experience supporting IPO readiness, SEC registration processes, public-company governance, or ongoing public-company compliance
• Experience preparing companies for major financing rounds, strategic transactions, or capital markets activity
• Experience with:
• Stock option plan administration and equity documentation
• Private company securities compliance
• S-1 and SEC disclosure coordination
• Disclosure controls and SOX-readiness planning
• IP triage and coordination with patent counsel
• SPAs and strategic corporate transactions
• Familiarity with EU regulatory frameworks (EU MDR)

Core Competencies

• Strong commercial judgment and negotiation skills
• Strategic thinker with executive presence
• High integrity and discretion
• Clear, confident communicator across technical and executive audiences
• Solutions-oriented and pragmatic
• Comfortable with ambiguity and building processes from the ground up
• Ability to prioritize effectively in a fast-paced, regulated environment

Why Join Us

This is a rare opportunity to build and lead the legal foundation of a transformative cancer care technology company at a pivotal stage of growth. The General Counsel will play a critical role in enabling innovation, safeguarding the company’s mission, supporting strategic expansion across the U.S. and EU markets, and helping position Leo Cancer Care for long-term success, including readiness for future strategic transactions and potential public market participation.

We are looking for an experienced QA Manager with 10+ years of experience in software quality assurance and a strong background in leading QA teams, test automation, and performance testing. The ideal candidate will be responsible for defining and implementing QA strategies, managing test processes, and ensuring high-quality software delivery across multiple projects. This role requires hands-on expertise with automation frameworks such as Selenium and Playwright, as well as experience with load testing and test management tools.

Key Responsibilities

• Lead and manage the QA team, including QA engineers, automation engineers, and test analysts.
• Define and implement QA strategy, testing standards, and best practices across projects.
• Design and oversee automated testing frameworks using tools such as Selenium, Playwright, or similar technologies.
• Ensure comprehensive test coverage across functional, regression, integration, and performance testing.
• Collaborate with product managers, developers, and DevOps teams to ensure quality throughout the SDLC.
• Implement continuous testing practices within CI/CD pipelines.
• Manage and monitor test planning, execution, defect tracking, and reporting.
• Oversee load testing and performance testing activities using industry-standard tools.
• Ensure proper usage of test management tools for test case management, traceability, and reporting.
• Identify quality risks and proactively implement mitigation strategies.
• Drive automation-first testing strategies to improve efficiency and reduce manual testing efforts.
• Conduct QA metrics analysis and reporting to leadership.
• Mentor and coach QA team members to improve technical and testing skills.

Required Skills

• 10+ years of experience in Software Quality Assurance, including 3–5 years in a leadership or QA management role.
• Strong hands-on experience with test automation tools such as Selenium and Playwright.
• Experience developing and maintaining automation frameworks.
• Experience with performance and load testing tools (e.g., JMeter, LoadRunner, Gatling, or similar).
• Experience using test management tools such as TestRail, Zephyr, qTest, or similar.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Experience integrating automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, etc.).
• Experience with API testing tools such as Postman or RestAssured.
• Strong knowledge of defect management processes and tools such as Jira.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with microservices architecture and API-driven systems.
• Familiarity with containerized environments (Docker, Kubernetes).
• Exposure to security testing and DevSecOps practices
• Banking and Financial domain experience is plus

About MediSys Health Network & The Transformation Group+ (TTG)

The Transformation Group+ (TTG) is a dedicated healthcare Managed Service Organization (MSO) and professional services firm. TTG’s team of healthcare specialists, analysts, and developers is united by a mission to strengthen healthcare operations through smart, reliable, and purpose‑driven technology. Our deep understanding of clinical and operational workflows allows us to build solutions that go beyond IT, helping providers deliver better care, improve outcomes, and work more efficiently.

MediSys HealthNetwork provides the financial foundation and long‑term stability for The Transformation Group+ (TTG). While your employment and benefits will be backed by MediSys — offering the job security — your day‑to‑day work will be with TTG, supporting a diverse portfolio of hospitals, clinics, and health networks.

Work location

Hybrid work schedule (3 days in office, 2 days remote) - first 90 days are on fully in office

If located outside of the NYC/Long Island area, fully remote options are available.

Travel may be required based upon client needs.

Job Description

The Transformation Group+ (TTG) is a healthcare‑specific Managed Services Organization (MSO) delivering high‑impact IT, security, and compliance services to provider organizations nationwide. We are seeking a Senior Information Security Director who can operate at the intersection of hands‑on engineering, strategic advisory, and leadership execution.

This role is responsible for assessing, implementing, and managing comprehensive security programs for healthcare clients—spanning technical controls, governance, risk, compliance, and incident response. You will also support TTG’s internal security posture, ensuring our own environment reflects the standards we deliver to clients.

The ideal candidate brings deep technical expertise, strong client‑facing communication skills, and the ability to translate complex security requirements into practical, scalable solutions.

Responsibilities

Client Advisory & Engagement

• Lead security assessments for prospective and existing clients, identifying gaps, risks, and improvement opportunities across infrastructure, applications, cloud environments, and organizational processes.
• Present findings and recommendations to technical and non‑technical stakeholders with clarity and confidence.
• Serve as a trusted advisor on security architecture, compliance requirements, and best‑practice frameworks relevant to healthcare organizations.

Security Engineering & Operations

• Implement, configure, and manage security controls across Active Directory, Azure, IAM, endpoint protection, network security, and cloud environments.
• Oversee or support Epic Security administration, access governance, and template/role design.
• Develop and execute vulnerability management processes, including scanning, remediation planning, and reporting.
• Support or lead incident response activities, including triage, containment, investigation, documentation, and breach notification coordination.

Governance, Risk & Compliance

• Conduct ongoing risk assessments, threat/vulnerability analyses, and control evaluations aligned with healthcare regulatory requirements (e.g., HIPAA, HITECH) and industry frameworks.
• Develop, maintain, and implement security policies, standards, and procedures for both TTG and client organizations.
• Support audit readiness and audit response activities for internal and client environments.
• Lead or contribute to Disaster Recovery and Business Continuity planning, testing, and program management.

Program Leadership & Continuous Improvement

• Design and oversee security program components such as monitoring, logging, SIEM use cases, DLP, identity governance, and access review processes.
• Drive continuous improvement initiatives across security operations, compliance workflows, and client service delivery.
• Deliver or coordinate security awareness training and promote a culture of security across TTG and client organizations.
• Collaborate with TTG leadership to ensure alignment between security strategy, operational execution, and client needs.

Qualifications

• 7+ years of experience in Information Security, with a blend of engineering, consulting, and program leadership responsibilities.
• Team player with strong collaboration skills, a positive attitude, and solution-oriented mindset.
• Demonstrated ability to communicate complex concepts to business stakeholders, and lead client-facing meetings, operating as a service provider to deliver value.
• Strong understanding of healthcare regulatory requirements and security frameworks (HIPAA, NIST CSF, CIS Controls, SOC 2, etc.).
• Hands‑on experience with IAM, Azure security, AD hardening, endpoint security, vulnerability management, and incident response.
• Experience with Epic Security.
• Industry‑standard certifications strongly preferred: CISSP, CISM, HCISPP, Security+, CEH, or equivalent.
• Compensation
• The compensation for this role includes a salary or contract range of $150,000–$230,000. Candidates may be hired as either W‑2 employees or 1099 contractors, depending on the role and mutual preference. Additional benefits and perks may also be available, depending on the position and employment terms.
• This range and total compensation reflect several factors, including skills, experience, training, certifications, and organizational needs.

At Two Bear Capital we believe in partnering with our portfolio companies to build the best teams possible. We look forward to working with you and Rainfall Health on their new Director of Software Engineering role.

Director of Software Engineering (AWS Amplify & Digital Health)

*please note that this role requires willingness to travel to the Bay area and/or relocating to the Bay area

*please note that this position requires US citizenship/does not provide sponsorship

About Rainfall Health

Rainfall Health is an AI-powered compliance and workflow platform helping health systems succeed under CMS’s TEAM Model and other value-based care programs. We partner with hospitals, surgeons, and care teams to improve episode performance, streamline operations, and maximize reimbursement — all while supporting better patient outcomes.

Our platform sits at the intersection of clinical workflows, financial performance, and intelligent automation.

The Role

We are looking for a Director of Software Engineering with deep experience in AWS Amplify and modern cloud-native architectures to help build and scale our digital health platform. You’ll play a key role in designing secure, reliable systems that integrate with healthcare data sources and surface actionable insights to clinical and operational teams.

This role is ideal for someone who enjoys solving complex data and workflow challenges in a regulated healthcare environment.

What You’ll Do

Platform & Application Development

• Design, build, and maintain scalable web applications using AWS Amplify, serverless services, and modern frontend frameworks
• Develop robust APIs and backend services using AWS-native tools (e.g., AppSync, Lambda, DynamoDB, RDS)
• Ensure performance, reliability, and security across distributed cloud systems

Healthcare Data & Integrations

• Build and maintain integrations with Electronic Health Records (EHRs) and other healthcare systems
• Work with healthcare interoperability standards such as FHIR, HL7, and APIs from major EHR vendors
• Design data ingestion pipelines that normalize, validate, and securely store clinical and operational data

Data Visualization & Insights

• Develop interactive dashboards and data visualization tools for clinical and operational users
• Translate complex healthcare data into intuitive, actionable insights
• Collaborate with product and design teams to create user experiences tailored to care teams and administrators

Cross-Functional Collaboration

• Work closely with product managers, designers, and clinical stakeholders to deliver features aligned with real-world workflows
• Contribute to architectural decisions and technical roadmap planning
• Mentor other engineers and promote best practices in code quality, testing, and security

Security & Compliance

• Implement best practices for HIPAA-compliant infrastructure and data handling
• Ensure systems meet high standards for privacy, auditability, and reliability in a healthcare environment

What We’re Looking For

Required:

• 8+ years of software engineering experience building production-grade applications
• Hands-on experience with AWS Amplify and serverless AWS architectures
• Strong experience with modern JavaScript/TypeScript frameworks (e.g., React, Next.js, Vue)
• Experience building and consuming RESTful and/or GraphQL APIs
• Solid understanding of cloud security and best practices for handling sensitive data

Preferred:

• Experience in digital health, healthcare IT, or healthtech startups
• Experience integrating with EHR systems (Epic, Cerner, Meditech, etc.)
• Familiarity with FHIR, HL7, CCD, or other healthcare data standards
• Experience building data visualization tools (e.g., D3, Chart.js, Recharts, or BI tools)
• Knowledge of healthcare compliance frameworks (HIPAA, HITRUST, SOC 2)

Nice to Have

• Experience with real-time data pipelines or event-driven architectures
• Background in analytics, population health, or value-based care technology
• DevOps experience with CI/CD pipelines and infrastructure as code

What Success Looks Like

• Seamless, secure integrations with healthcare systems
• Intuitive dashboards that drive decision-making for clinical and operational teams
• A scalable, maintainable architecture that supports rapid product growth
• Strong engineering culture centered on reliability, security, and user impact