Director, Investment, Social

Rise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core , specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing.

We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. Location: Chicago, 4 days in office
GENERAL PURPOSE OF JOB The Director, Social Investment is responsible for managing a team of paid social experts that activate and manage social campaigns across all social platforms. This role will also be focused on helping Rise drive revenue growth through three core areas:
Partnering with the Account Management team mapped to their respective portfolio of accounts to retain current business through delivering a remarkable experience and superior results.
Working in full collaboration with the Account Management team to grow pre-existing Rise revenue through uncovering and tactically up-selling strategic client growth opportunities, an emphasis on cross-channel or full-funnel growth initiatives
Supporting new business revenue growth by partnering with Business Development, Account Management, Media Strategy and other channel leaders on new business initiatives

As part of accomplishing the above objectives, the Director, Social Investment will be expected to successfully and fluidly operate across a wide variety of internal and external situations ranging from coaching internal channel managers on complex strategic initiatives, to pitching C-Level client contacts on new business opportunities, to working with Client Partners to craft compelling narratives in order to sell-through strategic growth initiatives.
In addition, this individual must be well-spoken, have strong presentation skills, understand client relationship/risk management, be comfortable managing a high performance team and overseeing large complex accounts with multiple stakeholders in a fast-paced work environment.
They must have an astute understanding of the social landscape - including all channels, technologies, platforms, etc. As a supervisor, the Director will oversee employee development and retention, including training and goal setting, and lead the team in ensuring ensuring that the tactical execution of media planning, placement, and reporting (including post-buy and financial reconciliation) are handled with accuracy and timeliness. Additionally, this individual is an expert at process / project management to efficiently create processes that can be scaled across multiple accounts or teams.

Develop social strategies utilizing knowledge, experience, and strong analytical skills to extract insights from campaign data and provide well-developed quantitatively based recommendations to accomplish client goals and objectives
~Optimize targeting, segmentation, and performance across product categories, audiences / personas, and industries, continuously analyzing data and making recommendations for improvement
~ Drive digital marketing innovation by harnessing AI-driven automation, emerging technologies, and cutting-edge industry best practices to position Rise as a leader in social
~ Manage financials, including budget allocation, client billing, team billability and account profitability
~Responsible for managing a team of direct reports (remote and across all Rise locations) with accountability for all aspects of team oversight, including employee onboarding, employee training, employee performance (accountability and behavior), employee retention
~ oversee the progress of all projects and provide assistance, where necessary, to ensure timely completion; proactively advise on social trends, tools, technologies, and recommend direction for investment and implementation; Partner with the Director, Partnerships to cultivate strong relationships with social partners, including responsibility for JBP stewardship, as assigned

Bachelor’s degree (communications, marketing, advertising, or business)
Ability to speak, read and write the English language
Certificates in Meta, TikTok, Snap, YouTube required; experience with other social / social adjacent platforms a plus (X, Reddit, LinkedIn, Pintrest, etc.)

10+ years relevant work experience in digital / social marketing; 5+ years of experience tactically managing campaigns in-platform
~Experience in / familiarity with additional digital channels (Programmatic, SEO, Affiliate, or Paid Search) is a plus
~ Expert usage of Microsoft Office suite, with strong emphasis on Excel
~ Experience building media plans and determining budget allocation on a yearly and monthly basis using different forecasting methodologies
~Experience developing, managing and leading high performance teams required
~Strong analytical capabilities with aptitude to understand technical nuances associated with various media buying platforms in order to improve client results
~Proven experience in developing ongoing processes that positively impacted the profitability / efficiency of an account / team
~Proven experience facilitating and initiating creative thinking in the digital space: content, media, social, activation
~Dedication to completing projects and tasks with passion and a relentless pursuit of excellence; ability to excel in a complex and changing marketplace
~ Passion and desire to continue media and channel education by completing ongoing training and certification programs for platforms, media, leadership and other business skills
~ Travel: %

Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.