Service Manager

We’re hiring a Service Manager who can lead technicians, support customers, and keep the department running strong.

Join the MH Equipment Team, where our focus and culture are centered on our beliefs that all people matter and are due honor and respect, passion inspires others and enriches lives. and purpose unites us in serving our customers and community.

About MH Equipment:

As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.

Amazing Culture, Thriving Company, Terrific Opportunity.

For more information on who we are and what we do, please visit our website at Summary: The primary function is to provide supervision and support for the Muncie service department.

Job Responsibilities:

• Direct supervision and development of all shop and field technicians as well as the service department office staff.
• P&L responsibilities for the service department growth and profitability.
• Interview, hire, train and participate in the education of shop and field technicians.
• Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
• Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
• Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
• Supervise the preparation and pre-delivery of new equipment.
• Close work orders within 48 hours of completion.
• Oversee and manage warranty administration.
• Oversee and manage customer PMs for timeliness, completeness and the sale of additional work, etc.
• Resolve customer complaints and billing problems.
• Interface with other departments.
• Follow-up on past due accounts and assist with service-related concerns as they arise..
• Establish and follow policies and procedures with an emphasis on safety-related issues.
• Coordinate with rental management on PMs and maintenance of rental units.
• Oversee repairs on rental trucks and ensure on-time delivery of rental units to customers.
• Interface as needed with factory service representatives.
• Perform other duties and projects as assigned.

Job Requirements:

• Primary core value is integrity.
• Experience as a manager/leading a team preferred.
• Strong customer service skills and experience working in a service department.
• Good computer skills and fluency with Microsoft programs.
• Excellent verbal and written communication and comfortable speaking to groups and individuals.
• Proven ability to maintain confidentiality.
• Demonstrated ability to work independently, manage time effectively, prioritize, multi-task, and meet deadlines.
• Valid driver’s license and able to travel occasionally.
• Able to meet the physical requirements of the job.
• Present a professional image in personal appearance, dress, and preparation.

Working Conditions: Hours will be 7:00 am to 4:00 pm Monday through Friday, plus whatever time is required to accomplish goals for the position. Flexibility to work when required and may exceed a 40-hour workweek with some overnight travel and weekend work. The position is exempt from paid overtime.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer