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Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macys is always on display. They see the store through the customers eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macys initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues
Communication Skills : Consistently clear and effective communicator, writer, and presenter
Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here .
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macys, Inc. reserves the right to amend this job description at any time. Macys, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
- Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
- Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
- Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
- Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.
Minimum Qualifications
- Bachelor's degree and 5 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
- Associate's degree with 7 years of related experience OR
- High school diploma/GED with 9 years of related experience
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects
For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.
Pay Starting at $15.75/Hour
Responsibilities:
- Talking with guests and addressing questions and concerns regarding park policies and procedures
- Resolving guest complaints in a friendly and professional manner
- Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
- Completing all required paperwork accurately
- Providing local area information and directions to guests
- Assisting with VIP Tours
- Enforcing all Six Flags New England policies
- Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
- Performing other incidental and related duties as required and assigned
Qualifications:
- Strong written and verbal communication skill in English
- Analytical problem-solving skills
- Positive attitude
- Superior phone etiquette
- Ability to work independently with little supervision
- Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
- Sense of fun!
- Willing to work in a high performance team environment
- Willing to work a flexible schedule, including evenings, weekends, and holidays
- Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
- Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- 18 years old or older
Overview:Responsibilities:Regularly inspecting behind-the-scenes and guest facing areas for cleanliness and safety concernsContinuously sweep park's midways and attraction areas using a broom, collecting debris and trash with a dustpan while walking through the assigned sectionSanitizing and cleaning all park fixtures, including but not limited to: trash receptacles, sinks, toilets, mirrors, stalls, lights, vents, counters, tables, walls and floors within an assigned areaEngaging with guests by greeting them and addressing any questions and concernsEmptying and replacing liners in trash receptacles and restock toiletries as neededTransporting waste to designated compactor areas, adhering to the park's waste policiesResponding promptly to and clean-up of any biohazard or vomit spills using appropriate materials and PPEAssisting in other areas of the Park Services DepartmentEnforcing all Six Flags New England policies, including health and safety protocolsPerforming other duties as assigned or necessary to support Six Flags New England Qualifications:Friendly, outgoing personality interacting with large groups of peopleAbility to work in an environment as fast-paced as our coastersStrong attention to detailAbility to complete tasks with little supervision and work independentlyAbility to handle multiple tasks at one time with efficient use of timeAbility to perform repetitive cleaning dutiesMust be 16 years and olderMust be able to work in all weather conditionsAble to wear Personal Protective EquipmentWilling to work flexible hours, including nights, weekends, and holidaysAble to communicate effectively in the English language, including the ability to read, speak, and understand the English languageAble to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.
Pay Starting at $15.75/Hour
Responsibilities:
- Talking with guests and addressing questions and concerns regarding park policies and procedures
- Resolving guest complaints in a friendly and professional manner
- Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
- Completing all required paperwork accurately
- Providing local area information and directions to guests
- Assisting with VIP Tours
- Enforcing all Six Flags New England policies
- Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
- Performing other incidental and related duties as required and assigned
Qualifications:
- Strong written and verbal communication skill in English
- Analytical problem-solving skills
- Positive attitude
- Superior phone etiquette
- Ability to work independently with little supervision
- Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
- Sense of fun!
- Willing to work in a high performance team environment
- Willing to work a flexible schedule, including evenings, weekends, and holidays
- Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
- Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- 18 years old or older
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Description
As a Shift Lead, you support the Assistant and General Manager by running phenomenal shifts independently and embodying the Live Más spirit. You take ownership of the shift, solving problems proactively while guiding your team to success.
Responsibilities
- Run Shifts Efficiently: Ensure operations run smoothly while upholding Taco Bell's standards.
- Tackle Problems and Seek Help When Needed: Take initiative to address challenges and provide support to the team.
- Provide Guidance to Team Members: Mentor and lead your team to deliver excellent customer service.
- Ensure Excellent Customer Service: Cultivate an environment where every customer leaves happy and satisfied.
Benefits
- Competitive Pay
- Free meals with every shift
- 401(k) with company match
- Insurance options
- Flexible scheduling
- Development opportunities
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Our Park Services House Keeper works to keep the park clean from behind the scenes! You'll support the team on the backend, by keeping employee work areas and offices ready to go. Your attention to detail helps to ensure a friendly and welcoming enviroment for everyone.
Responsibilities:
- Supporting the Six Flags Mantra – Friendly, Clean, Fast, and Safe Service
- Regularly inspecting behind-the-scenes areas for cleanliness and safety issues
- Sanitizing and cleaning office/restroom facilities, including but not limited to trash receptacles, sinks, toilets, mirrors, stalls, lights, vents, counters, walls and floors within the assigned area
- Emptying and replacing liners in trash receptacles and restock toiletries as needed
- Transporting waste to designated compactor areas, adhering to the park’s waste policies
- Respond promptly to and clean up any biohazard or vomit spills using appropriate materials and PPE
- Enforce and comply with all Six Flags New England policies and procedures, including health and safety protocols
- Assist other areas of the Park Services Department as needed
- Perform additional duties as assigned by the Park Services Leadership team
Qualifications:
- Strong work ethic, attention to detail, and a commitment to safety
- Ability to interact in a professional and positive manner
- Able to work 3-5 days per week (no weekends)
- Friendly, outgoing personality, and the ability to address guest concerns
- Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- 18 years old or older
- Willing to work a flexible schedule of at least 24/hours per week
- Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
- Valid driver’s license with a clear driving record
This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn.
Prior aviation experience is helpful but not required.
What You’ll Do: As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations.
You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations.
This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for: • Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
• Proactively addressing customer needs that may arise before, during, or after a flight • Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate • Developing good working relationships with customers, vendors, brokers, and colleagues • Maintaining an awareness of fleet movements through flight following and crew communication • Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided) Some evening/weekend/holiday on-call availability will be required.
Ensure department is staffed adequately to business demands.
Serves as the subject matter expert (SME) for Coordinator functions, providing guidance and supplemental training to TSS Associates.
Will be required to perform Coordinator duties as needed during periods of staffing shortages, volume spikes, or other operational demands.
Resolve any issues that impact daily operations and ensure that team meets established department goals.
Schedule: 2nd Shift 1pm
- 11:30pm Wednesday
- Saturday (This position supports a 24/7 operation.
Flexibility to work weekends and holidays are required, and Supervisors are expected to maintain availability and respond to operational needs outside of assigned shifts.) Additional Benefits: • Paid Time Off • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • 401K • Associate Referral Program • Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Major Responsibilities: -Monitor team productivity and performance.
-Ensure proper staffing requirements are met daily for TSS.
-Keep team motivated to achieve department goals and targets.
-Provide follow up to internal and external customer requests through email and by phone.
-Coach coordinators/assist in resolving escalated customer service issues.
-All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
-Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
-Other projects as assigned by the manager Qualifications: -2-4 years related functional experience, such as Logistics, Operations, Driver supervision, customer service, or call center -High School Diploma or equivalent required, Bachelor’s Degree preferred.
-Must have ability to connect and build rapport and relationships with associates and external customers at all levels -Must have ability to work efficiently with time management and organizational skills -Strong written/oral communication skills and the ability to actively listen are required -Ability to manage through a problem and think and make decisions independently -Ability to drive process improvement and lead change -Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies.
With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Visit Penske Logistics to learn more.
Job Family: Operations Address: 100 Kachel Boulevard Primary Location: US-PA-Reading Employer: Penske Logistics LLC Req ID: 2602689
This role is responsible for ensuring meeting rooms and event spaces are properly set up, equipment is maintained, and all spaces are ready to deliver a seamless experience for meeting hosts and attendees.
The hours are 2pm-10:30pm.
Key Responsibilities:
* Conduct daily and weekly meeting room and equipment inspections, documenting results using a mobile device.
* Print and post daily meeting room schedules to ensure rooms are clearly organized and prepared.
* Maintain and update the AV asset inventory database, including equipment locations and identification numbers.
* Move, arrange, and break down tables and chairs to meet daily meeting and event setup requirements in flexible meeting spaces.
* Transport and set up portable audiovisual equipment across a campus of three buildings.
* Support the setup and teardown of special events, including tables, chairs, linens, skirting, AV equipment, and cabling.
* Ensure all meeting rooms and event spaces are set up according to meeting host requirements and organizational standards.
* Communicate effectively with supervisors, team members, and clients to ensure smooth event execution.
* Follow all departmental safety policies and procedures.
* Perform additional duties as assigned to support meeting and event operations.
Qualifications:
* High school diploma or equivalent required
* AV training or certification preferred
* 2+ years of experience in banquet setup, audiovisual support, or meeting room/event setup preferred
* Strong teamwork and interpersonal skills with the ability to communicate effectively both verbally and in writing
* Excellent customer service mindset with a focus on delivering a positive client experience
* Comfortable using computer equipment and Microsoft Office applications
* Ability to lift and move up to 50 lbs.
and assist with setting up and breaking down folding tables and chairs for large meetings and events
* Ability to frequently walk between buildings and navigate stairs throughout the workday Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.
This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill.
Employing the Future (TM)
As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks As a Guest Services Agent, a typical day will include: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at MVW: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
At a Glance
Next hiring classes scheduled for April 2026+ Onsite at our Dublin, OH campus, eligible for hybrid flexibility* Starting pay: $18+ per hour Full time position, 40 hours/week, Monday Friday, no weekends Available shifts: 10:30am-7:30pm; 11am-8pm; 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm Shift differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)
Who We Are
Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable costwe call ourselves Healthcare Warriors.
With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to applyeven if you don't meet every requirement.
The Impact You'll Make
As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.
Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.
What Success Looks Like
- Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
- Show empathy and support to members during difficult healthcare situations.
- Provide clear guidance on healthcare plans, billing, and provider options.
- Advocate for members by coordinating with providers and insurers to remove barriers to care.
- Work collaboratively with internal teams to ensure accurate and seamless service.
- Meet performance goals while continuously learning and developing expertise in healthcare navigation.
- All other duties as assigned.
What You'll Bring
- Education: High school diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus!
- Customer-focused mindset: Passion for helping others and ensuring a positive experience for members.
- Problem-solving skills: Ability to think critically, use available resources, and adapt to evolving challenges.
- Strong communication: Comfortable handling phone conversations and emails professionally and efficiently.
- Tech savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
- Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us.
- Growth-oriented attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.
Why Join Us?
- Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience solving real problems, providing clarity, and ensuring they get the care they need when they need it.
- Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
- Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
- Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule provided you have a home environment suitable for remote work. (manager approval is required)
- Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.
Ready to Make an Impact?
If you're looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that's redefining healthcare navigation.
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in international tax at PwC will provide advice and guidance to clients on structuring their global tax positions. Your work will involve analysing international tax laws and regulations to develop strategies that optimise tax efficiency and minimise risks for multinational businesses.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC’s reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Lead in line with our values and brand.
- Develop new ideas, solutions, and structures; drive thought leadership.
- Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
- Balance long-term, short-term, detail-oriented, and big picture thinking.
- Make strategic choices and drive change by addressing system-level enablers.
- Promote technological advances, creating an environment where people and technology thrive together.
- Identify gaps in the market and convert opportunities to success for the Firm.
- Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the International Tax Services Generalist - CS team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, while upholding PwC's reputation for quality, integrity, and inclusion.
Responsibilities
- Set strategic direction for technology-enabled tax advisory services
- Lead business development to drive growth
- Oversee multiple impactful projects
- Maintain executive-level client relationships
- Mentor and develop future leaders
- Shape the direction of client engagements
- Implement digitization and automation initiatives
- Adhere to tax regulations and standards
What You Must Have
- Bachelor's Degree in Accounting
- A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study can be considered in lieu of a Bachelor's Degree in Accounting
- 6 years of experience
- CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
What Sets You Apart
- Corporate and partnership taxation knowledge
- Assisting financial services companies with tax impact
- Tax structuring of funds and financial assets
- Enhancing tax efficiencies of cross-border flows
- Developing and sustaining meaningful client relationships
- Leading teams to generate vision and direction
- Utilizing automation and digitization in tax services
- Evaluating and negotiating contracts
- Leveraging pricing tools for strategies
The salary range for this position is: $150,000 - $438,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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As a Service Delivery
- Senior Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate Team Leads to make sure they’re on track to meet goals and motivate their teams.
You’ll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support.
You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Director.
We’re looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects What You Bring to the Role Associate degree, technical school or equivalent work experience Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer knowledge What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes...
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.
The anticipated range is $25-$27 hourly.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.
Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.
We believe that our success is built upon the talent and dedication of our employees.
We are proud to offer an encouraging and inclusive work environment where every team member's ideas and contributions are valued.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn.
It has grown since then to the largest franchise operator in the world.
Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell Wendy's and Planet Fitness.
Our primary mission is to be the premier operator within each of these brands.
We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Description As a Shift Lead, you support the Assistant and General Manager by running phenomenal shifts independently and embodying the Live Más spirit.
You take ownership of the shift, solving problems proactively while guiding your team to success.
Responsibilities
- Run Shifts Efficiently: Ensure operations run smoothly while upholding Taco Bell's standards.
- Tackle Problems and Seek Help When Needed: Take initiative to address challenges and provide support to the team.
- Provide Guidance to Team Members: Mentor and lead your team to deliver excellent customer service.
- Ensure Excellent Customer Service: Cultivate an environment where every customer leaves happy and satisfied.
Benefits
- Competitive Pay
- Free meals with every shift
- 401(k) with company match
- Insurance options
- Flexible scheduling
- Development opportunities Flynn Group is an equal opportunity employer.
We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.
If you require any accommodation or adjustments throughout the application process, please let us know.
We look forward to reviewing your application and potentially welcoming you to our premier team!
LocationAtlanta, Georgia
Full/Part Time
Regular/TemporaryTemporary
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About Us
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Job Summary
Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA
Responsibilities
Job Duty 1 -
Perform duties related to professional field assignment.
Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.
Job Duty 3 -
Provide input to department policies and procedures.
Job Duty 4 -
May provide input to and administer project timelines and budgets.
Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.
Job Duty 6 -
Perform other duties as assigned
Required Qualifications
Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience
Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.
Required Experience
Up to two years of job related experience
Knowledge, Skills, & Abilities
SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Must be located within one hour of Pottstown, PA.
Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?
Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.
Position Summary:
Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.
Supervisory Responsibilities:
No direct reports.
Essential Functions:
- Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
- Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.
Requirements
Required Skills / Abilities:
- Demonstrated dedication to positive, member-focused service.
- Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
- Good organizational skills and attention to detail.
- Ability to work through member situations and provide effective and accurate resolutions.
- Good technical skills and ability to work with multiple systems.
- Ability to be available at 8:00am M-Sat.
- Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.
Education / Experience:
- High school diploma or equivalent.
- Two plus years of customer service experience, preferably within a financial institution.
Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.
Remote working/work at home options are available for this role.
Our Park Services team helps the park shine! You're constantly on the move, leaving areas clean as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the streets to refreshing the restrooms and greeting the guests, you'll be right in the center of the action and help keep everything guest ready.
Pay Starting at $15.00/Hour
Responsibilities:
- Regularly inspecting behind-the-scenes and guest facing areas for cleanliness and safety concerns
- Continuously sweep park's midways and attraction areas using a broom, collecting debris and trash with a dustpan while walking through the assigned section
- Sanitizing and cleaning all park fixtures, including but not limited to: trash receptacles, sinks, toilets, mirrors, stalls, lights, vents, counters, tables, walls and floors within an assigned area
- Engaging with guests by greeting them and addressing any questions and concerns
- Emptying and replacing liners in trash receptacles and restock toiletries as needed
- Transporting waste to designated compactor areas, adhering to the park's waste policies
- Responding promptly to and clean-up of any biohazard or vomit spills using appropriate materials and PPE
- Assisting in other areas of the Park Services Department
- Enforcing all Six Flags New England policies, including health and safety protocols
- Performing other duties as assigned or necessary to support Six Flags New England
Qualifications:
- Friendly, outgoing personality interacting with large groups of people
- Ability to work in an environment as fast-paced as our coasters
- Strong attention to detail
- Ability to complete tasks with little supervision and work independently
- Ability to handle multiple tasks at one time with efficient use of time
- Ability to perform repetitive cleaning duties
- Must be 16 years and older
- Must be able to work in all weather conditions
- Able to wear Personal Protective Equipment
- Willing to work flexible hours, including nights, weekends, and holidays
- Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
The Senior Client Service Manager, Relationship Management plays the critical role of primary relationship owner and interface between our plan sponsors and Schwab. You would be responsible for oversight of all aspects of retirement plan recordkeeping and administration. In this capacity, you will consistently explore and discover client and consultant needs by engaging in face-to-face meetings, asking well-defined, open-ended questions to clearly uncover new business opportunities and identify relationship challenges. As a part of this ongoing process, you will utilize your personal knowledge and expertise as well as identify and engage the appropriate subject matter experts within Charles Schwab to assist with presentations and discussions to ensure client understanding of available solution sets to achieve successful outcomes.
The Senior Client Service Manager, Relationship Management will work together, as a team, with their Client Relationship Practice Leader and Client Relationship Administrators to provide a coordinated approach of client service delivery in support of plan administration requirements and unique client needs. The goal of these team-based efforts will be to drive higher levels of client retention, client satisfaction, and expansion of the overall Schwab relationship with assigned practice clients. In meeting and exceeding these duties, you are expected to understand and adhere to Schwab policies and practices and will play a key role in the mitigation of operational and financial risk to Schwab. The Senior Client Service Manager, Relationship Management will typically provide comprehensive client relationship support for clients that have enhanced complexity and assets totaling $500M to $1B.
What you're responsible for
- Leading approximately 5-8 sizable growing client relationships.
- Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
- Collaboration with business partners to delegate and lead client issues to successful resolution is key in your position.
- Approaching every client interaction holistically by being aware of all issues and events related to the client and collaborate with peers to build a precise client experience is a major part of your role.
- Consistently explore and discover client and consultant needs by engaging in face-to-face meetings asking well-defined, open-ended questions to clearly uncover new business opportunities and relationship challenges. Identify and
- Engage the appropriate subject matter experts within Charles Schwab to assist with appropriate client discussions to accomplish client understanding of solution sets to achieve successful outcomes.
- Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with your internal teams.
- Identify and adapt to clients' and consultants' diverse backgrounds and roles (executives, human resources, and finance) and maintain investment-related expertise to effectively sell and deliver product, service, and platform solutions.
- Support Sales efforts, as needed,
- Deliver client education and training by developing appropriate awareness of investment offerings, fiduciary responsibilities and procedures when presenting opportunities for clients to contract investment products, services, and platforms.
- Work reciprocally within the organization, share standard methodologies, and aid in the continuous improvement of the services provided by Schwab to ensure your success.
- Execute client and regulatory changes.
- Effectively and authentically communicate Schwab's value to clients.
- Apply specialized knowledge within all aspects of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
- Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to stay results oriented.
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 10 + years of experience working with large, complex employer sponsored Retirement Plans.
- Bachelor's degree or equivalent experience.
- High degree of integrated benefit services experience with comprehensive knowledge of equity compensation plan (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.
- Thorough understanding of retirement and benefit plan industry trends, ongoing regulatory and legislative processes impacting the client base and ERISA related regulations.
- Thorough knowledge of investment products and platforms including passive and active Mutual Funds, ETFs, CTFs, Money Market Funds, Charles Schwab Bank investment products, in-plan advice and guidance, and managed account services.
- High energy, confidence, accountability, and professionalism, while also demonstrating personal integrity, resilience, and respect for others
- Ability to develop and implement client strategies, retirement plan design, compliance, IRS reporting, as well as a proven understanding of mutual funds and other investments.
- Ability to work independently with minimal oversight by your manager.
- Excellent written and oral communication skills.
- Ability to communicate effectively, problem seek, and influence and build consensus among team members, leadership, and clients through presentations.
- Ability to identify client issues that pose a risk to the firm, handle them appropriately and recommend solutions to address future issues effectively ensures your growth as a Relationship Manager.
- Effectively service plans with varying level of complexity.
- Excellent project management and time management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details
- The ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue to elevate the teams' effectiveness and level of service provided to our clients.
- Meet deadlines within a fast-paced environment.
- Collaborate effectively in teams and influence outcomes.
- Flexibility to travel for client visits and sales presentations as needed.
Preferred Qualifications:
- ASPPA, CEBS and/or NIPA designation. QPA, CPC or equivalent certification/designations.
#workplacejobs
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.
We believe in the importance of in-office collaboration and intend for the selected candidate to work on site 4 days per week in one of the specified locations.
The Client Service Manager, Relationship Management in the Mega Market segment ($1B plus AUM), plays the critical role of relationship management and interface between our largest plan sponsors and Schwab. You will work as a team, with the Director level Client Service Manager, their Client Relationship Practice Leader and Client Service Specialist to provide a coordinated approach of client service delivery in support of plan administration requirements and unique client needs. The goal of these team-based efforts will be to drive higher levels of client retention, client satisfaction, and expansion of the overall Schwab relationship with assigned practice clients. In addition, the goal of the Client Service Manager, Relationship Management will be to learn and develop under more tenured Director Level Client Service Managers to pursue a thoughtful succession plan for SRPS's largest client relationships. In meeting and exceeding these duties, the Manager, Client Service Manager is expected to understand and adhere to Schwab policies and practices and will play a key role in the mitigation of operational and financial risk to Schwab. You will typically provide comprehensive client relationship support for clients that have enhanced complexity and assets totaling more than $5B.
What you're responsible for
- Support 1-3 Mega Market client relationships in a team-based fashion.
- Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
- Collaboration with business partners to delegate and lead client issues to successful resolution is key in your position.
- Approach every client interaction holistically by being aware of all issues and events related to the client and collaborating with peers to build a precise client experience.
- Consistently explore and discover client and consultant needs by engaging in face-to-face meetings asking well-defined, open-ended questions to clearly uncover new business opportunities and relationship challenges.
- Identify and engage the appropriate subject matter experts within Charles Schwab to assist with appropriate client discussions to accomplish client understanding of solution sets to achieve successful outcomes.
- Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with your internal teams.
- Identify and adapt to clients' and consultants' diverse backgrounds and roles (executives, human resources, and finance).
- Support sales efforts.
- Deliver client education and training by developing appropriate awareness of procedures and sponsor reporting solutions.
- Work reciprocally within the organization, share standard methodologies, and aid in the continuous improvement of the services provided by Schwab to ensure your success.
- Execute client and regulatory changes.
- Effectively and authentically communicate Schwab's value to clients.
- Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
- Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to deliver results.
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 3+ years of experience working with large, complex employer sponsored Retirement Plans.
- Bachelor's degree or equivalent experience.
- Understanding of ERISA, industry rules and regulations, and non-qualified plan design.
- High energy, confidence, accountability, and professionalism with each interaction while also demonstrating personal integrity, resilience, and respect for others.
- Self-motivated, enthusiastic, and take initiative.
- Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
- Ability to work independently.
- Excellent written and oral communication skills.
- Ability to communicate effectively, problem solve, influence and build consensus among team members, leadership, and clients through presentations.
- Ability to identify client issues that pose a risk to the firm, handle them appropriately and recommend solutions to address future issues effectively.
- Effectively service plans with a high-level of complexity.
- Excellent project management and time management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details.
- Ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue to elevate the teams' effectiveness and level of service provided to our clients.
- Ability to meet deadlines within a fast-paced environment.
- Ability to collaborate effectively in teams and influence outcomes.
- Flexibility to travel for client visits and sales presentations as needed.
Preferred Qualifications:
- 5+ years of client and/or participant service experience.
- ASPPA, CEBS and/or NIPA designation or in process.
- QPA, CPC or equivalent certification/designations.
- Integrated benefit services experience with general knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.
#workplacejobs
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance