Engineering Village Jobs in Parma, OH

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

Location: Cleveland, Ohio (Onsite)

Relocation assistance is available for qualified candidates not currently located in the area.

Position Summary

The Product Line Manager will oversee the strategy, performance, and lifecycle of a portfolio of broadband connectivity products. This role sits at the intersection of product management, engineering, manufacturing, supply chain, and commercial operations.

A major focus of this role will be on new product development. The successful candidate will help identify market opportunities, guide product development efforts, and support product launches while managing a complex portfolio of more than 10,000 scalable SKUs.

Key Responsibilities

Product Strategy and Portfolio Management

• Own the strategy and financial performance (P&L) of a broadband connectivity product portfolio

• Manage and prioritize a large product portfolio consisting of more than 10,000 scalable SKUs

• Identify market opportunities and translate customer needs into product initiatives

• Monitor competitive activity, industry trends, and evolving broadband technologies

New Product Development

• Lead new product development initiatives in partnership with engineering, manufacturing, supply chain, and marketing teams

• Support the full product lifecycle from concept through launch and ongoing market support

• Coordinate cross-functional teams to bring new products to market successfully

Customer and Sales Support

• Provide product expertise and technical support to internal teams and customers

• Collaborate with sales teams to identify opportunities with broadband and telecommunications providers

• Support the development of responses to customer RFPs and RFQs

Qualifications

• Bachelor’s degree in Engineering, Business, or a related technical field preferred

• Strong technical understanding of outside plant (OSP) broadband infrastructure

• Experience with fiber connectivity products, fiber optic enclosures, or related telecom infrastructure

• Background in product management, market management, or business development within telecommunications infrastructure

• Experience supporting new product development in a manufacturing environment

• Ability to manage and prioritize across a large and complex product portfolio

• Strong analytical and decision-making skills

Additional Information

This is a full-time, onsite position based in Cleveland, Ohio. Relocation assistance is available for candidates who are not currently located in the area.

Well-established and respected company in the Cleveland market is looking for a General Manager to oversee all operations which include production, engineering, quality, performance management, P&L, and business development. Our client is offering an established operation with strong labor engagement and customer relationships, a competitive and well-rounded compensation package, and defined growth plan.

Primary responsibilities:

General Manager would be expected to ultimately manage all areas of the company including:

Sales and marketing, finance, operations, engineering, vendor relationships/sourcing, purchasing, distribution and logistics, information technology and customer service.

Refine the strategic direction of the company with an emphasis on long-term revenue and earnings growth, diversifying and expanding the company’s customers and vendors, achieving a best in class manufacturing organization.

Will develop, lead, and oversee the company’s overall strategy, as well as the achievement of its strategic and annual objectives.

Leads by example and monitors the culture of the company in alignment with its mission, purpose, and values.

Effectively develops teams that are able to achieve company’s annual and long-term objectives. Oversees and adjusts the organization's processes and operations as necessary to ensure efficient and effective execution of policies and procedures to achieve the company’s objectives.

Drives manufacturing operating policy to realize business strategy.

Creates a work environment which promotes safety and quality, while adhering to all regulated environmental guidelines.

Drives best practice through the organization and leads the implementation of improvement in safety, quality, delivery and cost.

Candidate profile should include:

• 10+ years senior level business experience with a general management background.
• Experience working in a machining/fabrication environment; automotive industry experience preferred
• A Bachelor's degree in Business Administration or Engineering Discipline.
• An MBA or equivalent is preferred.
• Demonstrated successful track record with full P&L and balance sheet responsibility, preferably with a machining focus.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Mining Foreman

Dover, OH (On Site #LI-Onsite)

About the Role:

We are seeking an experienced Mine Foreman to oversee daily mining operations and lead miners in a safe, productive, and efficient manner. This role is hands-on and leadership-driven. The ideal candidate will be a self-starter and responsible for meeting production targets while maintaining safety and regulatory standards.

Key Responsibilities:

• Supervising quarry/mine employees and plant operations in a sand, limestone, clay, and coal surface mine and milling.

• Enforce safety and regulatory requirements

• Assist and organize the work of employees in the daily inspection and maintenance of the plant to ensure safe, reliable, and compliant operations to maximize production and minimize interruptions

• Plan the daily operation scheduling of plant production to ensure optimal utilization of plant and equipment, personnel and inventory requirements, and work procedures in regard to mining, processing, stockpiling, loading and shipping

• Ensure the mine activities are achieved to planned specifications

• Assist upper management to control costs to meet budgets and reduce costs to achieve savings

• Conduct pre-shift meetings and safety talks

• Effectively manage direct reports by setting clear performance objectives providing regular feedback, and providing development through training

• Work with maintenance, mining, and engineering to ensure daily, weekly, and monthly plans are aligned

• Train, mentor and review staff

• Participate in health and safety meetings and risk reviews as required

• Perform all other duties assigned by management

Preferred Candidate will have:

• Bachelor's degree in mining or civil engineering or equivalent time spent in related field

• Minimum of 5 years of experience in a surface mine operation or related field

• Mining Foreman's certification or ability to obtain

• Blasting training and or be certified blaster

• Significant heavy equipment maintenance experience

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, ability to write routine reports and correspondence

• Have strong communication and decision-making ability

• Ability to regularly stand and/or walk for long periods of time including on rough terrain and able to bend, stoop. climb, and reach

• Ability to lift/move up to 50 pounds

• Ability to work in indoor and outdoor environments

• Other duties as assigned

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and waste disposal industries. We are a dedicated team of aspiring and seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Benefits:

• 401(k) retirement plan with match

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Employee assistance program (EAP)

• Health care and dependent care spending accounts (FSA)

• Life insurance and accidental death & dismemberment insurance.

• Paid time off

• Referral program

• Employee Discount Program

We are seeking an experienced CNC Programmer with strong Mastercam experience to support large-part machining on Horizontal Boring Machines (HBMs) and Vertical Turret Lathes (VTLs). This role is responsible for developing, optimizing, and supporting CNC programs from print through production, with hands-on involvement in setups, prove-outs, and continuous improvement.

The ideal candidate has experience programming and supporting heavy machining operations using TOSNUC and FANUC controls, and works comfortably on the shop floor with machinists, engineering, and quality.

Key Responsibilities

• Program CNC machines using Mastercam (2D and 3D toolpaths)
• Develop and support programs for:
• Horizontal Boring Machines (HBMs)
• Vertical Turret Lathes (VTLs)
• Select tooling, inserts, and machining strategies for large and heavy components
• Support machine setups, prove-outs, and first article inspections
• Optimize feeds, speeds, and toolpaths for:
• Heavy roughing
• Stable finishing
• Tool life and cycle time improvement
• Work with TOSNUC and FANUC CNC controls
• Interpret blueprints, specifications, and GD&T
• Create and maintain setup sheets, tooling lists, and program documentation
• Troubleshoot machining, dimensional, and process issues on the shop floor
• Collaborate with machinists, engineering, and quality teams
• Maintain program revision control and machining standards
• Promote safe machining practices and continuous improvement

Required Qualifications

• 3+ years of CNC programming experience
• Strong hands-on experience with Mastercam
• Experience programming or supporting HBMs and/or VTLs
• Working knowledge of TOSNUC and FANUC controls
• Strong blueprint reading and GD&T skills
• Experience supporting setups and production machining
• Ability to troubleshoot machining and dimensional issues
• Good communication skills and a team-oriented mindset

Preferred Qualifications

• Experience machining large or heavy components
• Experience with multi-axis positioning and complex setups
• Familiarity with large-part materials (carbon steel, alloy steel, stainless, castings, forgings)
• Lean manufacturing or continuous improvement experience
• Mastercam certification or formal machining training

What We Offer

• Competitive pay based on experience
• Stable workload with large, complex machining projects
• Modern CNC equipment and tooling
• Collaborative shop environment
• Opportunities for growth and advanced programming work
• Benefits: health insurance, PTO, retirement plan, etc.

The Tool and Die Maker is responsible for the construction, repair, and maintenance of dies, tools, and fixtures used in the manufacturing processes within the stamping plant. This role requires precision craftsmanship, technical expertise, and an understanding of stamping operations to ensure that dies and tools are functional, efficient, and meet all quality standards for production. The ideal candidate will possess a strong background in tool and die making, metalworking techniques, and safety protocols within a manufacturing environment.

Responsibilities

Die Fabrication:

• Fabricate, assemble, and modify stamping dies, jigs, and fixtures used in the production process. Ensure designs meet part specifications and are cost-effective to produce.

Die Maintenance & Repair:

• Perform routine inspections, troubleshooting, and repairs on existing dies and tools. Ensure that dies remain in excellent working condition to minimize downtime during production.

Tool Setup & Adjustment:

• Set up tools and dies for production runs, making precise adjustments to ensure parts meet dimensional and quality requirements.

Quality Control:

• Perform thorough checks and inspections on tools, dies, and stamped parts to ensure they adhere to quality standards and meet customer specifications.

Preventive Maintenance:

• Develop and implement preventive maintenance schedules for dies and tools, addressing potential issues before they cause production delays or quality issues.

Collaboration with Engineering & Production Teams:

• Work closely with engineering and production teams to troubleshoot problems, recommend improvements, and provide feedback on tooling and equipment.

Documentation & Record Keeping:

• Maintain accurate records of die maintenance, repairs, and tool modifications, ensuring all data is properly documented for future reference.

Safety & Compliance:

• Adhere to all safety regulations and guidelines to ensure a safe working environment. Promote a culture of safety within the plant and report potential hazards.

Training & Mentorship:

· Assist in training and mentoring junior tool and die makers or apprentices as needed.

Qualifications

Education and Training:

• High school diploma or equivalent; completion of a formal apprenticeship program in tool and die making or a related field preferred.
• Journeyman certification in Tool and Die Making or equivalent industry experience preferred.

Experience:

• Minimum of 3-5 years of experience as a Tool and Die Maker, preferably in a stamping or manufacturing environment.
• Strong background in die fabrication, repair, and maintenance for metalworking applications.
• Familiarity with various types of dies (progressive, compound, transfer) and materials used in stamping operations.

Skills and Abilities:

• Proficiency with precision measuring instruments (micrometers, calipers, gauges, etc.).
• Ability to read and interpret technical drawings, blueprints, and schematics.
• Advanced knowledge of machining techniques, welding, and grinding.
• Experience using CNC machines, lathes, mills, surface grinders, and other shop equipment.
• Strong problem-solving skills and ability to troubleshoot complex tooling issues.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Comfortable working in a manufacturing environment with exposure to loud machinery and various environmental conditions.
• Capable of standing, bending, and stooping for extended periods during tooling fabrication and machine setup.

Job Title : Oceanography Category / Component: Officer • Both Overview Oceanography (OCEANO) Officers, also called METOC, are the Navy's geophysical experts who understand and apply all facets of meteorology, oceanography, hydrography, bathymetry, geophysics, and precise time and astrometry.

Their mission is to define and apply the physical environment, from the bottom of the ocean to the stars, to ensure the U.S.

Navy has the freedom of action to deter aggression, maintain freedom of the seas, and win wars.

Key Responsibilities Provide timely and relevant support to fleet and joint operations by leading the collection, processing, prediction, exploitation, and dissemination of environmental data.

Ensure safety of navigation, access to denied waters, freedom to maneuver at will, and increase the lethality of Navy forces.

Lead teams ranging from small 3-4 person deployable units to large commands of over 400 personnel.

Serve as the one-of-one geophysical expert at an operational command.

What to Expect Serve in a variety of challenging operational billets with increasing scope and responsibility, both at sea and ashore.

The career path interweaves sea, shore, and educational tours.

Sea duty may include leading small team detachments on U.S.

and foreign vessels, serving as the embarked OCEANO Officer on an aircraft carrier or amphibious ship, or serving on a Strike Group or Joint Task Force staff.

Shore tours include assignments at major production commands, forecast centers, headquarters, Joint commands, the Navy Data Center, and Naval Research Labs.

Work Environment Assignments are worldwide, including Europe, Hawaii, Asia, and the Middle East.

Work environments range from being at sea on surface combatants, survey vessels, aircraft carriers, and amphibious ships to being ashore at major production commands, forecast centers, headquarters, and research facilities.

Pathways, Training & Advancement Initial training includes the 3-week Information Warfare Basic Course (IWBC) and the 7-week Basic Oceanography Accession Training (BOAT).

Officers may also attend Division Officer Leadership Course (DIVOLC).

Postgraduate education at the Naval Postgraduate School is required for officers at the LCDR level and senior, typically as mid-grade Lieutenants.

Promotions to LTJG and LT occur at 2 and 4 years of service, with competitive promotion opportunities to LCDR, CDR, CAPT, and Flag Officer ranks.

Requires a Baccalaureate degree, preferably in a technical field, with a cumulative GPA of 2.8 or greater.

Must have completed a full college calculus series (I and II) with a minimum 'C' average, and a college-level calculus-based physics series (I and II) with a minimum 'B' average.

A desired degree is in physics, physics-based oceanography, meteorology, hydrography, earth science, engineering, or mathematics.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy as an Officer, including United States citizenship A bachelor's or qualifying professional degree Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores on the Officer Aptitude Rating exam Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Must be qualified for sea duty, world-wide assignable, and eligible for a Top-Secret security clearance.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice