Engineering Village Jobs in Hatfield, PA

55 positions found

Process Engineer
✦ New
Salary not disclosed
Ambler, PA 1 day ago

Overview & Purpose


Precis Engineering is seeking a mid-level Process Utilities Engineer with 5 years or more of experience focusing on the design and implementation of Clean Utility Systems (WFI generation and purified water systems) and Equipment Cleaning in Place (CIP) systems for the pharmaceutical, biotechnology, and/or chemical industries. This individual must have a strong engineering background and a thorough understanding of equipment design, CIP design, US Pharmacopia and BPE standards.


The individual will be resourceful and goal-oriented, desiring challenging work in a dynamic environment. Process is a young business endeavor for Precis and this individual will have an entrepreneurial and strategic mindset towards the long-term growth and viability of the group. He/she will be comfortable in a process execution role as well as representing the process discipline as a technical resource on larger, multi-discipline project teams. The individual will work be responsible for generating process-related project deliverables such as P&IDs, utility diversity calculations, user requirements, equipment specifications, piping design, and corresponding narratives/reports.

Responsibilities

  • Responsible for execution and coordination of multi-discipline engineering teams for process projects comprised of Precis, client, and third-party personnel.
  • Work in conjunction with a subject matter expert in design and implementation for process and clean utilities for pharmaceutical manufacturing clients.
  • Experience with major clean utility and Cleaning equipment manufacturers.
  • Prepare and review systems calculations, drawings, and specifications.
  • Familiarity of instrumentation and automation and control approaches.
  • Knowledge of cGMP requirements with respect to operations and manufacturing facility design.
  • Ability to communicate and articulate process design deliverables and convey the project needs to complete construction drawing deliverables to clients and partners/
  • Be able to manage work to a budget and schedule and report status to project oversight.


Qualifications


  • B.S. in Chemical Engineering or related major required.
  • Minimum of 5 years of experience in the field.
  • The ability to work well with others, lead a team and manage in matrix teams and environments with multiple clients.
  • Experience in process utility design and implementation.
  • Experience in process deliverables such as Process Flow Diagrams, P&IDs, piping drawings and equipment specifications.
  • Experience with AutoCAD and Revit drafting software.
  • Delegation negotiating, and team skills.
  • Effective presentation, written and verbal communication skills.
  • Excellent organizational, planning, and time management skills.
  • Logical thinking with creative problem solving skills.
  • Understanding of budget control.
  • Familiar with a variety of the field's concepts, practices, and procedures.


Competencies

  • Process Engineering with a Focus on Process Utilities & CIP Equipment
  • Specification of Process Equipment and Instrumentation
  • Strategic Thinking/Problem Solving/Analysis
  • Customer/Client Focus
  • Communication Proficiency
  • Time Management


Education / Licenses


  • BS degree in Chemical Engineering or related
  • Professional Engineer (PE) License, or FE Preferred
Not Specified
Structural Engineer
✦ New
🏢 Precis Engineering + Architecture
Salary not disclosed
Ambler, PA 1 day ago

About Precis

Precis Engineering + Architecture (Precis) is a 150+ person consulting firm with offices in Ambler, Pa., and Cary, N.C., offering comprehensive design services. Precis has been repeatedly recognized as a Best Place to Work by the Philadelphia Business Journal.


Overview & Purpose:


Precis Engineering is seeking a Structural Engineer with 4 years or more of experience in hi-tech buildings and life-science building markets. This individual must have a strong engineering background and an understanding of building structural design and documentation from concept design through complete construction-issued documentation as well as experience in construction duration coordination with contractors.

The individual will be a structural design engineer for commercial, industrial, institutional and life science design projects working in design of cGMP spaces.Work will be conducted under the direction of the structural department director and act as the structural project lead coordinating with other discipline leads.

The individual will be resourceful and goal-oriented, desiring challenging work in a dynamic environment. The individual will be responsible for generating structural project deliverables such as conceptual, and construction issued design documents and corresponding narratives/reports.


Key Responsibilities


  • Knowledge in design and documentation of structural design of multiple building materials such as steel, steel bar joists, metal deck, cast-in-place concrete, masonry, and wood.
  • Possess knowledge of cGMP requirements as they relate to building systems is preferred.
  • Develop new clients, maintain and expand the relationship and scope of work with existing clients.
  • Knowledge in passive and active fall protection system selection is a plus


A successful candidate will have the following Qualifications


  • Familiarity with MS Office products preferred.
  • Experience with documentation software such as AutoCAD and Revit.
  • Familiarity of finite element structural design software such as Risa-3D.
  • Familiarity of structural design software like TEDDS and Hilti Profis
  • Knowledge and competency with OSHA 29 CFR 1910 Subpart D Walking-Working Surfaces Regulations and ANSI Z359 is a plus.


Competencies

  • Strong technical writing and communication skills
  • Strategic Thinking/Problem Solving/Analysis
  • Customer/Client Focus
  • Communication Proficiency
  • Represent the company in a positive and responsible manner
  • Provide marketing, planning, scoping, and coordination of technical aspects of projects
  • Time Management


Education / Licenses

BS degree in Civil (Structural) Engineering, and minimum EIT certified, PE Preferred


Why Join Precis?

  • Be part of a collaborative, innovative team that values your ideas and expertise.
  • Shape growth for a respected, specialized engineering and architecture firm.
  • Enjoy a flexible, supportive work environment and competitive compensation package.


Equal Opportunity Employer

Precis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics

Not Specified
Automation Engineer
✦ New
🏢 Precis Engineering + Architecture
Salary not disclosed
Ambler, PA 1 day ago

About Precis

Precis Engineering + Architecture (Precis) is a 150+ person consulting firm with offices in Ambler, Pa., and Cary, N.C., offering comprehensive design services. Precis has been repeatedly recognized as a Best Place to Work by the Philadelphia Business Journal.


Position Overview:

The Automation Engineer supports the Ambler, Pa., office with 3 years or more of experience in the design and implementation of industrial automation systems for the pharmaceutical + biotechnology, chemical, and/or building systems markets. This individual must have a strong engineering background and an understanding of instrumentation, control, and automation systems hardware and software design, testing, and implementation. Experience in Allen Bradley PLCs, Siemens Building Automation Systems, and/or the DeltaV DCS platform is preferred.


The individual will be resourceful and goal-oriented, desiring challenging work in a dynamic environment. The individual will be responsible for generating automation-related project deliverables such as P&IDs, loop sheets, control panel designs, instrument specifications, software specifications, testing protocols, and corresponding narratives and reports.


Key Responsibilities:

  • Knowledge in design and implementation for process, utility, and building automation systems.
  • Experience with major automation system vendors including Allen Bradley, Siemens, Honeywell, ABB, and Emerson.
  • Familiarity of systems integration technologies and approaches.
  • Experience in automation system implementation/migration projects and upgrades required.
  • Knowledge of cGxP requirements as they relate to automation systems preferred.
  • Present automation system designs at client meetings.
  • Interface with third-party control system vendors.
  • Develop new clients, maintain and expand the relationship and scope of work with existing clients.


Competencies

  • Automation systems hardware and software
  • Industrial and process instrumentation
  • Strategic thinking, problem solving, and analysis
  • Customer/client focus
  • Communication proficiency
  • Time management


Qualifications

  • B.S. in Chemical, Electrical, or Mechanical Engineering or related major required.
  • Minimum of 3 years of experience in the field.
  • The ability to work well with others, lead a team, and manage in matrix teams and environments with multiple clients.
  • Experience in automation systems design and implementation.
  • Experience in industrial and process instrumentation types, technologies, and specification.
  • Effective presentation, written, and verbal communication skills.
  • Excellent organizational, planning, and time management skills.
  • Logical thinking with creative problem-solving skills.
  • Familiar with a variety of the field's concepts, practices, and procedures.


Why Join Precis?

  • Be part of a collaborative, innovative team that values your ideas and expertise.
  • Shape growth for a respected, specialized engineering and architecture firm.
  • Enjoy a flexible, supportive work environment and competitive compensation package.


Equal Opportunity Employer

Precis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Not Specified
Metrology Specialist
Salary not disclosed
Lansdale, PA 3 days ago

Metrology Specialist I

On-site in West Point PA

Summary:

  • Manage equipment assets at multiple locations
  • Gain a working knowledge of laboratory equipment to facilitate with troubleshooting and/or communicate with the vendor/ service engineer to identify resolutions
  • Participate in computer system validation activities associated with new or upgraded equipment or software packages.
  • Originate and progress Deviations and Change Control records
  • Perform and document investigations and assist in developing and implementing CAPA plans
  • Contribute to new SOP drafting, implementation, and revisions.
  • Represent the laboratory on all aspects of laboratory equipment during audits.
  • Ensure compliance with all regulatory requirements (cGMP), internal policies and procedures.
  • Customer focused mindset with the ability to communicate adequately (verbally/writing) to all levels within the organization.
  • Willingness and ability to quickly upskill in Merck Facilities/Instrument support programs SAP, ProCal, BAS, LAMP, Electronic Validation, and other document and/or asset repositories
  • Initiate, process and track work orders to facilitate timely repairs, modifications and moves of laboratory equipment.

Calibration Focus:

  • Prepare, review, and approve archive instrument/equipment documentation such as master equipment lists, user access reviews, Instrument Installation & operational qualification documentation, and calibration documentation.
  • Coordinate service activities across a variety of vendors and service engineers while building and maintaining strong working relationships.
  • Collaborate with metrology staff across multiple testing labs and sites for process improvement, cross-training and cross-site support.


Support the purchase, installation, and equipment qualification of new laboratory equipment.

*** There will be training opportunities to support Validation*** Validation activities are included below

  • Support primarily the qualification/validation of computerized analytical systems as per current guidelines.
  • Partner with the business unit in the laboratories, various quality support oversight, IT technical support, and various software and instrument vendors/manufacturers.
  • Perform any required change control during the life cycle of a computerized system.
  • Decommission systems as required as part of the equipment qualification/validation life cycle.
  • Manage the capital purchasing and initial installation of computerized analytical systems prior to validation.
  • Participate in various data integrity and lab modernization activities as required.
  • Will possess direct experience operating analytical instrumentation within a pharmaceutical or equivalent laboratory (vaccine or large molecule focus).
  • Will have the ability to thoroughly review and scrutinize validation requirements through the life cycle of the system.

General Requirements Level 1:

-Bachelor’s degree in biological or chemical science and/or engineering plus

-2-4 years of experience participating in the validation of computerized laboratory systems or instruments (e.g. system Installation and Operational qualification, Performance qualification

-Experience working in a GMP environment and maintaining laboratory equipment.

-Highly organized, strong communication skills.

-Capable of working independently.

-Solutions orientated mindset with the ability to handle multiple high priority tasks at one time.

-Ability to succeed in a dynamic environment; flexibility to respond to changing priorities.

-Awareness to independently prioritize tasks and responsibilities based on actual or perceived level of importance and/or potential impact to the GMP environment.

Not Specified
Mechanical Engineer
✦ New
Salary not disclosed
North Wales, PA 1 day ago

Mechanical Engineer -


At Wesco Industrial Products, we are looking to hire a person who is results-driven, has the desire to excel, works with high energy, has a positive approach, is flexible, detail-oriented, and can handle a large volume of projects. Our Mechanical Engineer designs, develops, and improves new and existing products, components and fabrications, tests prototypes while ensuring product integrity and technical accuracy, and applicability. This position also releases final product for manufacture and distribution. We are looking for a local candidate to work onsite at our North Wales, PA facility.


What you will be doing:

  • Manage projects, changes, and/or development from start through completion.
  • Plans, designs, and develops products and components for projects assigned.
  • Analyzes research data and proposed product specifications.
  • Ensure the highest quality standards and lowest cost levels are met.
  • Uses Solid Words to engineer products.
  • Creates and updates bills of materials using CAD and ERP systems.
  • Consults with suppliers in relation to parts or products necessary to design or improve products and components.
  • Provides design, prototype, and validation support for improving existing products.
  • Oversees manufacturing of products.
  • Creates and updates product documentation.
  • Visits suppliers looking for advances in new technology.
  • Monitors and analyzes the technology markets to identify and understand new product opportunities.


What are we looking for?

  • Bachelor’s degree in mechanical engineering, mechanical design, or a related field.
  • 5-7+ years of engineering experience, preferably in product design engineering duties with a strong work background within a manufacturing environment.
  • Experience with CAD standards.
  • Experience in product design, GD&T using Solid Works, Inventor, FEA, and DFMEA.
  • Significant “hands on the product” type experience.
  • Working knowledge of and ability to use 3D and 2D CAD.
  • General Understanding and experience using business ERP systems and software.


If you are interested in working for a top-notch employer with an outstanding wage and benefit plan, this is the position for you. For more information on 4Front Engineered Solutions, please visit our website at you are interested or know someone who may be interested in working for a premier employer or want more information, please contact John Vandenberg at or 262-496-5374.

Not Specified
Validation Scientist
Salary not disclosed
Sellersville, PA 3 days ago

JOB OVERVIEW:

The Validation Scientist position encompasses all areas of Technical Services with primary focus on technology transfer, scale-up, process optimization, process/packaging validation, commercial production technical support as well as equipment qualification and cleaning validation support.


KEY ROLES/RESPONSIBILITIES:

  • Lead and execute projects such as technology transfer, scale-up, process optimization process/packaging validation as well as equipment qualification and cleaning validation support to meet critical project deadlines.
  • Provide technical support in the investigation of manufacturing incidents and major deviations. Assure thoroughness of investigation and documentation as well as implementation of preventive/corrective actions as necessary.
  • Conduct commercial production technical support activities such as qualification of alternate suppliers of API, excipients and packaging components, equipment change parts, process parameters, yield limits, hold time studies, etc.
  • Execute utility and process equipment qualification support activities such as installation, operational and performance qualifications, periodic reviews, investigations, assessments, review change control and non-routine maintenance requests, out of specification calibrations, etc.
  • Perform cleaning validation support activities such as execution of cleaning validation and verification studies, hold time studies, investigations, assessments, justifications, maintain cross contamination program, etc.
  • Develop and/or execute experimental designs and approaches to resolve technical problems and utilize engineering standards, principles, concepts, equations as well as statistical techniques.
  • Prepare and review documents to support projects, such as laboratory notebooks, protocols, reports, assessments, justifications, investigation reports, regulatory submissions, master batch records, change control, etc.
  • Complete and document physical sampling and testing such as loss on drying, particle size distribution, bulk density, viscosity, pH, tablet weight, thickness, hardness and friability; sample for analytical and microbiological testing.
  • Author and periodically update assigned Standard Operating Procedures (SOPs) for the department.
  • Represent Technical Services at project team meetings and provide sound technical advice.
  • Coordinate and interface with Operations, Facility Engineering, Quality Control, Quality Assurance and Regulatory Affairs groups to assure successful project execution.
  • Directly interact with Piramal Pharma Solutions clients.
  • Maintain regulatory compliance within the function and follow site safety, health, and environmental policies and procedures.


EXPERIENCE:

  • Minimum of a Bachelor's degree in a scientific discipline (e.g., Chemical Engineering, Pharmaceutics, Pharmacy, Chemistry or equivalent) with a minimum of 3 years experience in Technical Services, Process Engineering, Process Validation, Formulation or related field in the pharmaceutical industry.
  • Experience in laboratory and production scale manufacture of solid oral, liquid and semi-solid dosage forms using equipment such as comminuting mills, high-shear granulators, fluid bed dryers, blenders, tablet presses, tablet film coaters, encapsulates, low and high-shear mixing vessels, homogenizers, pumps, packaging, etc.
  • Working knowledge of cGMP (Current Good Manufacturing Practices) regulations, SUPAC guidance, and general compliance expectations.
  • Working knowledge of investigational techniques, including but not limited to root cause analysis, risk assessment impact evaluation, and technical report writing.
  • Must possess research and problem solving abilities and be capable of producing detailed documentation, understand and make generalized and specific conclusions from project data.
  • Technical writing experience is required with attention to detail skills essential.
  • Must be able to work in a team environment with effective project planning/management, analytical thinking, organization, and execution skills.
  • Must have proficiency in the Microsoft Office Suite programs.
  • Demonstrated professionalism and excellent communication skills with internal and external personnel are essential.
  • Ability to work effectively managing multi projects at a fast pace withcross-functional departments and manage priorities to meet timelines.
  • Must be innovative, proactive, resourceful and committed to continuous improvement.
  • Working knowledge of cGMP data management systems (EDMS, Trackwise, and/or SAP) is preferred.


WORK ENVIRONMENT:

The position requires the ability to work in ahigh demand office and manufacturing setting with time spent performing "on the floor" activities in laboratory and manufacturing areas. The position may require extended hours including evenings and weekends as well as work hours on 2nd and 3rd shifts depending on project needs.

Not Specified
Sous Chef
Salary not disclosed
Gwynedd valley, PA 2 days ago

Sous Chef

Job Reference Number: 37773
Employment Type:
Full-Time, Onsite
Segment:
Healthcare
Brand:
Cura-Hospitality
Location:
Newtown Square, Pennsylvania (US-PA)

Why Work for Cura?

Come join our amazing team and enjoy:

No late Night Shifts!

Weekly Pay!

Free meals!

Work/Life Balance!

Competitive Benefits Package!

Tuition Reimbursement!

Employee Referral Bonus!

401K & Company Match!

Elior North America is a family of distinct hospitality companies with more than 50 years of industry experience and 15,000 team members united in our passion for food, service, and excellence. We share an appetite for growth which drives all of us to continually reimagine our customers experience.

The Role at a glance:

We are looking to add a skilled, experienced sous chef to our Healthcare team in Newtown Square. As a sous chef with Cura Hospitality, you will have the opportunity to teach others about your craft as you supervise and participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, and other foods.

What you'll be doing:
  • Develop menus in accordance with consumer tastes, nutritional needs, ease of preparation and established procedures and budgetary constraints; participate in other menu planning activities to include the determination of purchasing specifications, product and recipe testing and menu development.
  • Maintain proper production, safety and sanitation standards.
  • Direct and participate in the daily preparation of standard and gourmet food items.
  • Evaluate the quality of raw food and ensure the quality of the finished products.
  • Inspection of assigned units to observe quality of food preparation and service; food appearance; and cleanliness and sanitation of production and service areas, equipment and employee appearance.
  • Implement culinary production for special events, monotony breakers, and catered functions.
  • Supervise and participate in the preparation and display of menu items for special functions.
  • Maintain proper inventory controls for food, supplies, and equipment. Interview, select, train and evaluate supervisory and support staff.
  • Control revenue and expenses to ensure financial goals.
  • Ensure the highest level of customer service.
  • Other duties as assigned.
What we're looking for:

Must-haves:

  • Demonstrated institutional, hotel, or restaurant culinary skills to include large quantity production.
  • Must have 3- 5 years of culinary management experience.
  • Strong leadership, oral and written communication skills are required.
  • A proven track record of successfully controlling costs and managing annual budgets.

Nice-to-haves:

  • Bachelor's degree in institutional management, nutrition, dietetics, or hotel and restaurant management, certification by a recognized culinary institution or an equivalent combination of education and experience is necessary.
Where you'll be working:

White Horse Village

Our Benefits:
  • Medical (FT Employees)
  • Dental
  • Vision
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP
  • 401k
  • Sick Time
  • Holiday Pay (9 paid holidays)
  • Tuition Reimbursement (FT Employees)
  • Paid Time Off

#LI-KM1 #BOOST

About Cura:

Cura serves hospitals, senior living centers, and other long-term care facilities. We guarantee compassionate service and healthy, delicious meals to ensure that quality of life never diminishes.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience youve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

Not Specified
Deviation Management Specialist - I (Assistant)
Salary not disclosed
West Point, PA 4 days ago
Deviation Management Specialist - I (Assistant)

12 months


West Point, PA, USA, 19486

Description:

Qualifications:

*B.S./M.S. degree in appropriate engineering/scientific field

*Minimum of 0-3 years post-Bachelors degree experience in a cGMP environment (e.g. Production, Development, Process Engineering, Technical Services or related field) in pharmaceutical/ biotech industry

*Previous experience in writing investigations for atypical events in a manufacturing environment

*Familiar with Lean Six Sigma Methodologies and proven analytical/ problem solving capabilities

*Demonstrated ability to work both independently and as a part of a cross-functional team

*Excellent written and verbal communication skills

Responsibilities:

*Primary responsibilities include day-to-day technical support to manufacturing operations, including resolution and reduction of process deviations, development and implementation of corrective/preventative actions, and leading manufacturing and laboratory investigations

*This individual will be responsible for providing scientific support for manufacturing areas within Manufacturing Division

*This Individual will also develop working relationships with counterparts in other areas supporting aseptic manufacturing, testing, planning, and release and is required to utilize sound scientific and engineering principles to investigate process deviations

*Troubleshooting and root cause analysis of laboratory test failures and manufacturing atypical events, development of corrective/preventative actions is required

*Analysis of complex problems through critical analytical thinking and the design/execution of laboratory/pilot scale experiments is required

*Off-shift work may be required
Not Specified
Maintenance Manager
✦ New
Salary not disclosed

Maintenance Manager

$100,000 - $120,000 + 10% Bonus (OTE: $110k - $132k) + Great PTO + Holiday + Company Laptop + Company Phone + 401K + Medical + Dental + Vision + Life Insurance + Other Excellent Benefits.

Telford, PA (Commutable from: Landsdale, Doylestown, Norristown, King of Prussia, Quakertown, Pottstown, Collegeville, Phoenixville, Allentown, Bethlehem).

Are you a Maintenance or Engineering leader who wants more autonomy, real influence, and the chance to build something your way?

This is a role where you can step in, take ownership of the maintenance function, and genuinely shape the future performance, culture, and direction of the site, whilst progressing your career toward senior operations or engineering leadership.

Now is an excellent time to join this industry leading organization at a state-of-the-art facility, recognised for exceptional quality, operational excellence, and commitment to long-term career growth.

In this high-impact leadership role, your experience in moving towards a proactive maintenance approach will be key to improving site performance. You will lead and develop a skilled team, implement preventative and predictive maintenance programs, and utilise CMMS systems to improve planning, performance, and cost control.

This role would suit someone with maintenance or engineering leadership experience from manufacturing, production, FMCG, packaging, or a similar industrial environment, looking to step into a role with real autonomy and long-term progression.

The Role:

  • Lead site-wide maintenance strategy across mechanical and electrical systems.
  • Improve equipment reliability, reduce downtime, and enhance team performance.
  • Oversee maintenance planning, CMMS, and inventory management.

The Candidate:

  • Previous maintenance leadership within a manufacturing environment.
  • Technical knowledge Mechanical and Electrical systems.
  • Ability to drive improvements, lead teams, and implement proactive maintenance strategies.

To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Oliver George at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Maintenance Manager, Maintenance Supervisor, Maintenance Leader, Plant Manager, Plant Supervisor, Plant Engineer, Service Manager, Service Supervisor, Service Leader, Production Manager, Production Supervisor, Production Leader, Maintenance, Service, Repair, Installation, Troubleshooting, Management, CMMS, Controls, PLCs, Electrical, Mechanical, Predictive Maintenance, Preventative Maintenance, Proactive Maintenance, Leadership, Packaging, Labeling, Industrial Manufacturing, Industrial Machinery Manufacturing, Manufacturing, Telford, Pennsylvania.

Not Specified
Customer Service Manager
Salary not disclosed
Lansdale, PA 2 days ago

Ainsley Search Group is hiring a Customer Service Manager to join a Global Manufacturer located in Montgomery County. This manager will report to the VP of SC and lead a team of Customer Service Specialist to streamline the customer orders processing, optimize the order process from demand, distribution, warehouses, manufacturing, engineering and import/export, maintain and develop customer relations and ensure quality standard of products, collaborate with finance, supply chain, procurement, logistics, independent sales reps to ensure timely process of accounting, PO processing, purchasing, R&D, manufacturing, achieve highest accurate rate on order fulfillment with minimum operational cost across travel time, and inventory. This is a full-time, permanent leadership opportunity with lucrative base salary, bonus, and competitive benefit, in addition, company would like to develop this individual to the senior level leadership in the near future.


Responsibilities:

  • Report to VP of Operations and lead a team of Customer Service Specialists to streamline order processing for customer sales orders; staff train and develop the team to deliver supreme customer service and order fulfillment.
  • Collaborate with engineering, manufacturing, suppliers, procurement, logistics, and distribution to optimize supply chain processes, reduce travel time, and increase order fulfillment rate on accuracy, quality, on-time and within budget metrics.
  • Resolve customer complaints and supply chain bottlenecks in an effective and timely manner, deliver corrective action to reduce recurring issues.
  • Collaborate with S&OP team and other Supply Chain Team to achieve process improvement, reduce cost on transportation, travel time, and inventory and not jeopardize on-time order fulfillment.
  • Maintain, develop customer relations; support troubleshooting sales order issues involving quality, delay, backordered, recall, identify root cause and support the implementation of corrective action and CI to reduce recurring errors.
  • Work closely with Sales & Marketing team to ensure realistic expectation from new customers, properly set up new customers in the ERP Systems.
  • Collaborate with R&D, Manufacturing on change of order requests from customers, support new product development process and ensure new products are set up in the CRM system, update customers on product application, change of order status, design status, and manufacturing status as needed.
  • Provide hands on leadership and mentoring to subordinate, develop, standardize and implement operational procedure for the customer service department, develop KPI to measure and improve customer service performance across volume, accuracy, responsiveness, etc.
  • Attending management meetings and routine S&OP meetings, address potential bottlenecks, issues regarding customer accounts, sales order process, cost reduction, productivity, etc.


Qualifications:

  • Bachelor’s degree required.
  • Recent years of hands-on leadership experience within Manufacturing, Order fulfillment, Customer Account Management within manufacturing industries, exposure to consumer products, contract manufacturing desired.
  • Solid knowledge in ERP and Excel
  • Experience with order fulfillment with regulated materials.
  • Experience with S&OP preferred, strong in problem solving and analytical skills.
  • Excellent customer service skills, strong people and communication skills.
  • Excellent in relationship building and negotiation skills.
  • Ambition in advancing to senior level leadership role.


Compensation, bonus and benefit

  • Competitive Base Compensation
  • Annual targeted bonus
  • 401k with match
  • Paid health, dental and vision
  • Paid life insurance
  • Paid long-term/short-term disability
  • PTO and Paid holidays
Not Specified
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