Engineering Village Database Jobs in Eugene Or Remote
297 positions found — Page 9
Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).
Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses
This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.
Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.
As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.
Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.
ResponsibilitiesReporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.
Key responsibilities include:
- Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
- Schedule, reschedule, and confirm patient appointments accurately and efficiently
- Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
- Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
- Maintain strict compliance with HIPAA and patient privacy regulations
- Communicate with patients using a professional, empathetic, and service-oriented approach
- Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
- Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
- Contribute positively to a fast-paced, team-oriented environment
- Other duties assigned as deemed necessary by management
Required Skills/Abilities:
- Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
- Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
- Strong customer service mindset with the ability to communicate calmly and empathetically
- High attention to detail, including accurate written documentation and data entry
- Ability to follow established workflows, scripts, and policies consistently
- Comfort working in a high-volume, performance-driven call center environment
- Demonstrated reliability, punctuality, and consistent attendance
- Strong time-management skills and accountability in a remote setting
- Ability to work independently while remaining responsive and engaged with a team
- Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
- Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
Education/Experience:
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience (preferred).
- Experience with making outbound sales/service calls (preferred).
- 1-5 years of experience within the healthcare industry (preferred).
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Remote working/work at home options are available for this role.
WHO WE ARE
Delta Engineers, Architects, & Surveyors (Delta) is a multidisciplinary AEC firm founded in upstate New York in 1976. Along with our corporate headquarters located near the intersection of Interstates 81, 86 and 88, Delta has additional offices across Central New York and Chevy Chase, MD, together with remote team members located across the US. We deliver engineering and architectural design services for multiple market sectors along with providing environmental, survey, landscape architecture, and ecological services to public and private clients located throughout the continental US. Delta team members take advantage of terrific opportunities to advance professionally in a supportive team-oriented culture while enjoying generous compensation and benefits package.
WHO WE NEED
We are seeking a versatile and team-oriented Structural Project Engineer in our Structural Team, ideally located in the Syracuse or Albany, NY area, or at our Endwell, NY office. Candidates located outside the designated office locations may qualify for full remote work, subject to company policy. The ideal candidate should have a Bachelor's Degree in Civil / Structural Engineering, with a minimum of 6 years of relevant experience. A PE is also required. Experience should include structural analysis, design, and detailing for concrete, steel, and aluminum structures. Experience with cable design is preferred.
The primary duties associated with this position include:
- The candidate should be proficient with the International Building Code (IBC); ASCE-7; ACI 318; ADM-2020; and AISC.
- Performing challenging 3-dimensional structural analyses and designs for a wide variety of clients using various state-of-the-art design software, including RISA 3D, SAP, RAM, and RISA Foundation.
- Responsible for serving as lead project engineer, i.e., taking responsibility for developing design, preparing detailed structural drawings using AutoCAD and REVIT, and specifications. This includes coordinating the work of junior team members and amongst other trades.
- Solving engineering problems using experience, judgment, and education and knowing when to ask for assistance when required.
- Write and review related reports for the services provided.
- Scoping projects and assisting project managers with proposal creation.
- Serving as a Quality Control reviewer for the designs of team members.
- Assisting the Team Leader in initiating, developing, and implementing continuous team improvement initiatives.
- Supporting structural work in our building projects within the Structural Facilities Group as workload warrants.
- Attending client meetings/presentations in the daytime or evenings.
- Communicating with client representatives, contractors, and suppliers.
- Participating in site visits/inspections/documentation during construction.
- Work on a variety of projects including schools, industrial facilities, commercial buildings, and governmental projects.
- This position requires an individual that has strong technical abilities with good organizational and communication skills, and the ability to work in a fast-paced market.
Additional duties will include preparing structural designs; prepare structural design summaries and detailed drawings using AutoCAD and REVIT; consider alternate designs and value engineering; and meeting scheduled project deadlines.
Delta is driven to exceed our clients' expectations on every project. Accordingly, the successful applicant for this position must be willing to occasionally work adjusted hours/overtime.
WHAT WE OFFER
Hiring Salary Range: $80,000-$110,000 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities along with an internal equity and alignment with market area data.)
The following are a few of the benefits that we offer:
- Paid Holidays, Vacation, Sick time
- Health and Dental Insurance
- Optional Vision, LTD and Term Life Insurance
- Enhanced Short Term Disability
- 401K Retirement Plan
- Tuition Assistance Program
- Professional Licensing Reimbursement
- Recruitment Bonus Program
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Remote working/work at home options are available for this role.
Personal Lines Account Executive (Hybrid)
Timonium, Maryland
Jones Networking is recruiting for a Personal Lines Account Executive to join a growing insurance company in Timonium, Maryland. Our client offers a competitive salary, generous health benefits package, life and disability insurance, retirement plan and excellent work-life balance.
Requirements of the Personal Lines Account Executive:
- Must have an active P&C Maryland License
- At least 3 years of previous insurance experience (Personal Lines)
- EPIC/Applied experience preferred
- Proficient in Microsoft Office Suite
- Ability to work independently and within a team environment
- Ability to work in a fast paced environment
- Strong verbal and written communication skills
- Any additional duties as assigned
Responsibilities of the Personal Lines Account Executive:
- Be able to manage multiple accounts
- Be able to engage with multiple customers on a daily basis
- Be able to maintain customer loyalty
- Implement new strategies to be able to retain customers
- Be a liaison with producer in expanding book as well as cross sell within existing book
- Review and maintain accuracy in database system while managing endorsements, invoicing and billing as well as correspondence
- Record any changes to customer accounts, updating service packages, and adding and removing accounts as needed
Compensation and Benefits for the Personal Lines Account Executive:
- Approximately $50,000 - $60,000/annually, depending on experience
- Generous health benefits package
- Dental and Vision insurance
- Retirement plan
Remote working/work at home options are available for this role.
AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA
Title: AI Research Scientist
Location: San Jose, CA
Responsibilities:
- Design, execute, and analyze machine learning experiments, establishing strong baselines and selecting appropriate evaluation metrics.
- Stay up to date with the latest AI research; identify, adapt, and validate novel techniques for company-specific use cases.
- Define rigorous evaluation protocols, including offline metrics, user studies, and adversarial (red team) testing to ensure statistical soundness.
- Specify data and annotation requirements; develop annotation guidelines and oversee quality control processes.
- Collaborate closely with domain experts, product managers, and engineering teams to refine problem statements and operational constraints.
- Develop reusable research assets such as datasets, modular code components, evaluation suites, and comprehensive documentation.
- Work alongside ML Engineers to optimize training and inference pipelines, ensuring seamless integration into production systems.
- Contribute to academic publications and represent the company in research communities, as needed.
Educational Qualifications:
- Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field is strongly preferred.
- Candidates with a master’s degree and exceptional research or industry experience will also be considered.
Industry Experience:
- 3–5 years of experience in AI/ML research roles, ideally in applied or product-focused environments.
- Demonstrated success in delivering research-driven solutions that have been deployed in production.
- Experience collaborating in cross-functional teams across research, engineering, and product.
- Publications in top-tier AI/ML conferences (e.g., NeurIPS, ICML, ACL, CVPR) are a plus.
Technical Skills:
- Strong foundational knowledge in machine learning and deep learning algorithms.
- Hands-on experience with PEFT/LoRA, adapters, fine-tuning techniques, and RLHF/RLAIF (e.g., PPO, DPO, GRPO).
- Ability to read, implement, and adapt state-of-the-art research papers to real-world use cases.
- Proficiency in hypothesis-driven experimentation, ablation studies, and statistically sound evaluations.
- Advanced programming skills in Python (preferred), C++, or Java.
- Experience with deep learning frameworks such as PyTorch, Hugging Face, NumPy, etc.
- Strong mathematical foundations in probability, linear algebra, and calculus.
- Domain expertise in one or more areas: natural language processing (NLP), symbolic reasoning, speech processing, etc.
- Ability to translate research insights into roadmaps, technical specifications, and product improvements.
AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA
Remote working/work at home options are available for this role.
Executive Assistant - Boston (Hybrid!)
A highly regarded investment management firm is seeking a bright, organized, and proactive Executive Administrative Assistant to support a fast-paced team of senior professionals. This role is ideal for someone who thrives in a dynamic environment, enjoys keeping complex schedules running smoothly, and takes pride in delivering exceptional administrative support.
The primary focus of this position will be extensive travel coordination and logistics, along with high-level calendar management.
Compensation: 70,000-105,000
- Manage complex and ever-changing calendars in Outlook for senior team members
- Coordinate high-volume domestic and international travel, including flights, hotels, and ground transportation through a travel agency
- Organize meetings end-to-end, including scheduling, conference room coordination, security access, and catering arrangements
- Prepare meeting materials and distribute information in advance of meetings
- Maintain and update internal databases within Salesforce
- Process expense reports and reimbursements in Workday
- Monitor and manage inboxes with professionalism and discretion
- Provide support on team initiatives and special projects as needed
- Bachelor’s degree required!
- 2–4 years of administrative or executive support experience, preferably within professional services or financial services
- Strong organizational skills with the ability to prioritize in a fast-paced environment
- Must have experience with travel coordination and strong calendar management
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and sound business judgment
- Detail-oriented with strong proficiency in Microsoft Outlook, Excel, and Word
- Must be willing to be onsite 4 days/week!
For immediate consideration, qualified and interested candidates may reach out directly to Kelly Lucey at with a copy of their resume.
Remote working/work at home options are available for this role.
Our client is a renowned Asset Management Firm in Boston and they are seeking a 2-4+ year professional to join their team as an Executive Assistant. This role will cover a significant amount of travel coordination, logistics, and calendar management for the team they are supporting. This position will pay 85-95K base, depending on level and relevant experience.
Responsibilities
- Manage complex calendars for senior professionals, including scheduling meetings and coordinating logistics (conference rooms, security, and catering)
- Prepare for meetings by gathering and distributing materials
- Coordinate travel arrangements, including transportation and hotel bookings
- Process expense reports and maintain accurate records
- Maintain and update CRM/database information
- Monitor and manage email communications as needed
- Provide administrative support on team and departmental projects
- Bachelor’s degree required
- 2–4 years of administrative or executive support experience
- Strong interpersonal, written, and verbal communication skills
- Highly organized with strong attention to detail
- Proactive, reliable, and service-oriented with a positive attitude
- Proficiency in Microsoft Outlook, Excel, and Word
- Strong judgment and ability to handle confidential information with discretion
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 Title: Costpoint Architect
- Remote (Contract-to-Hire) Location: Remote Duration: 6 Months This position requires U.S.
Citizens only to meet the DoD requirements.
Description: Costpoint Architect will assist in integration activities related to the migration of various ERP's to Costpoint, continuously improve our use of Costpoint ERP, our integrations with other on-prem and cloud-based Enterprise Business Platforms, and our enterprise finance reporting infrastructure.
The candidate should have expertise in all modules of Costpoint, experience with 3rd party integrations, implementations, and migrations from systems to Costpoint.
The candidate should be well-balanced in accounting and IT or accounting information systems.
The accounting background is preferred in candidates' ability to tie out reports and validate the information[SD1.1][CR1.2].
Costpoint technical experience is essential to the candidate's ability to provide functional and technical input to design, development, deployment, and production operational support of Costpoint extensions and integrations.[SD2.1][CR2.2] They should be familiar with back-end tables, the Costpoint development toolset, and the front-end application.
Job Responsibilities: Design, develop and implement solutions in Costpoint ERP and system integrations and work closely with key stakeholders to drive finance systems-related initiatives for new capabilities Elicit business requirements, design, and develop system integrations, extensions to support evolving finance business processes Implement operational improvement opportunities leveraging automation (e.g continuous audit, self-service model, decrease time to close, etc..) and continue to re-evaluate areas where automation and efficiencies can be introduced in Costpoint Keep abreast of emerging technologies and the potential application to the business and finance space.
Participate in investigations and prototypes to evaluate these possibilities.
Ensure the integrity, privacy, and security of all financial data through the design and enforcement of procedures and standards Maintain awareness of vendor plans and the potential impact of those plans on current and future financial systems functionality Share and explain Costpoint functionality [SD3.1][CR3.2]and best practices to Finance users and Costpoint data model and data flows to technical team members in order to address organizational needs Develop and maintain the document control process for implementing procedures to ensure adequate system documentation Support Deltek operations activities such as overall financial operational support and upgrades, cloud administration, application operations for Deltek.
Foster and maintain positive relationships with Finance Business Systems customers across the enterprise inclusive of Senior Leadership Required Qualifications: Bachelor's degree [SD4.1][CR4.2]or equivalent in combined education and experience At least 8 years of related job experience 5 years experience using Costpoint development tools (including Web Integration, Extensibility and Eclipse Java IDE tools), SQL analytical skills and Java to deliver business solutions Experience building customizations and extensibilities in Costpoint Experience with Deltek Costpoint (including system configuration, security) Self-starter, comfortable in a fluid working environment with competing priorities Strong technical and functional experience with financial management[SD5.1][CR5.2], data architectures and business intelligence tools Strong project management skills and the ability to manage multiple projects and processes across organizational lines Ability to effectively communicate technical requirements to a non-technical audience Experience working with Deltek Support to solve complex problems in a highly-integrated environment Preferred Qualifications: Bachelor's degree in related field preferred Solid understanding of information security and privacy issues related to financial information Understanding of the integration and impact of various financial products Knowledge of user interface standards as applied to web collections and applications Knowledge of Workday, ADP, Oracle Database[SD6.1][CR6.2] preferred Experience migrating from various ERP's to Costpoint Understanding of the integration and impact of various financial products About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
ERP, Deltek Costpoint
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a Desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The selected candidate will have a strong multi-line SIU investigation background.
This position is remote eligible. However, you must currently live in California.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Minimum High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.
Strong multi-line SIU experience
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.
This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.
Strong background with multi-line SIU investigations
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a Desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The selected candidate will have a strong multi-line SIU investigation background.
This position is remote eligible. However, you must currently live in California.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Minimum High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.
Strong multi-line SIU experience
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.