Engineering Structures Scimago Jobs in Eastvale, CA

Company Description:

Diamond Wipes is a leading provider of contract manufacturing solutions for diverse brands in the wet wipes and liquid fill industry. We are transparent, efficient and innovate with many of the world's top 50 beauty and personal care brands. We specialize in the manufacturing of personal care wipes as well as household, auto, pet and skincare wipes. and also sample size packets, bottles and jars of liquids, creams and lotions. Diamond Wipes offers various packaging types and customizable solutions. With over 60 R&D and quality professionals on-site, we develop and customize unique formulas including makeup remover, face cleanser, and more. We have factories in 3 states and are FDA licensed, EPA registered, and hold several certifications including FSC. We also have several brands that are sold into special channels via Ecommerce, Hospitality and Foodservice.

Position Summary:

Must live in the Chino CA/Los Angeles Metropolitan Area. On Site position.

Compensation Range $110k-$135k per year depending on experience.

The Quality Manager is responsible for leading and maintaining a robust Quality Management System (QMS) and overseeing daily Quality Assurance operations for cosmetic and OTC drug manufacturing. This role ensures full compliance with FDA regulations, including 21 CFR Parts 210 and 211, ISO 22716 (Cosmetic GMP), cGMP requirements, and applicable industry standards. The Quality Manager serves as a key quality leader, driving regulatory compliance, audit readiness, product safety, and continuous improvement across raw materials, in-process, bulk, and finished goods. This position plays a critical role in supporting product launches, customer requirements, and regulatory inspections while developing and leading quality personnel.

This position acts as a delegate of the Director of Quality, providing leadership during regulatory inspections, customer audits, and cross-functional decision-making. The Quality Manager drives inspection readiness, product quality, data integrity, and compliance culture across the organization and is expected to demonstrate the leadership, technical depth, and business judgment required for progression into a Director-level role.

Key Duties and Responsibilities:

Strategic Quality Leadership:

·       Execute and support the long-term quality strategy aligned with business objectives for cosmetic and OTC drug manufacturing.

·       Serve as a quality authority with decision-making responsibility for product disposition, risk acceptance, and compliance escalation.

·       Act as a designee for the Director of Quality during audits, inspections, and internal governance meetings.

·       Lead Quality Management Reviews, presenting trends, risks, compliance gaps, and improvement initiatives to senior leadership.

·       Champion a strong quality culture focused on patient and consumer safety, data integrity, and regulatory compliance.

Regulatory & Audit Ownership:

·       Ensure full compliance with FDA 21 CFR Parts 210 & 211, ISO 22716, cGMP, and applicable regulatory and customer standards.

·       Lead preparation and execution of FDA inspections, customer audits, certification audits, and regulatory assessments.

·       Serve as a primary or co-primary audit host, managing responses, commitments, and regulatory correspondence as needed.

·       Oversee internal audit programs and ensure timely, effective closure of audit findings and CAPAs.

·       Support regulatory submissions, product changes, and quality impact assessments in collaboration with Regulatory Affairs and R&D.

·       Serve as secondary contact for GFCO certification, ensuring ongoing compliance and audit readiness.

Quality Systems & Compliance Excellence:

·       Own and continuously improve core quality systems, including:

o  Deviations, OOS/OOT, and investigations

o  CAPA and change management

o  Document control and SOP governance

o  Complaint handling and trending

o  Supplier quality oversight

·       Ensure quality systems meet FDA and ISO expectations for traceability, data integrity, and risk management.

·       Establish and monitor quality KPIs and metrics to proactively identify compliance risks and improvement opportunities.

Quality Assurance & Laboratory Oversight:

·       Provide strategic and operational oversight of the Quality Assurance Laboratory supporting cosmetic and OTC products.

·       Ensure compliant testing, review, and release of raw materials, in-process materials, bulk products, and finished goods.

·       Review and approve laboratory data, test results, investigations, deviations, and final product disposition decisions.

·       Ensure laboratory operations align with GMPs, validated methods, and regulatory expectations.

·       Partner with Operations, R&D/Product Development, Supply Chain, and Engineering to support:

o  New product introductions (NPI)

o  Process validations and changes

o  Formulation and raw material changes

o  Stability and shelf-life programs

People Leadership & Talent Development:

·       Lead, mentor, and develop Quality and Laboratory personnel with a focus on succession planning and performance excellence.

·       Build technical and leadership capability within the quality organization through structured training and coaching.

·       Evaluate performance, manage accountability, and support corrective actions when required.

·       Promote cross-functional collaboration and quality ownership at all levels of the organization.

Continuous Improvement & Risk Management:

·       Drive continuous improvement initiatives to strengthen compliance, efficiency, and inspection readiness.

·       Lead risk-based decision-making using quality data, trend analysis, and regulatory expectations.

·       Identify systemic issues and implement sustainable solutions to prevent recurrence.

·       Support cost-effective quality solutions without compromising compliance or product safety.

Skills and Abilities:

• Proven leadership in regulated cosmetic and/or OTC drug manufacturing environments.
• Advanced understanding of FDA regulations, ISO 22716, cGMPs, and laboratory operations.
• Strong inspection and audit leadership skills with the ability to interact confidently with regulators and customers.
• Strategic thinker with strong business acumen and risk-based decision-making skills.
• Exceptional problem-solving, root cause analysis, and CAPA management abilities.
• Excellent written and verbal communication skills, including executive-level reporting.

Education and Experience:

• Bachelor’s degree in Science or a related technical discipline.
• Minimum of 5–8 years of progressive experience in Quality Assurance, Quality Control, or Quality Systems within cosmetic and/or OTC drug manufacturing.
• Minimum of 3+ years in a supervisory or management role with demonstrated leadership growth.
• Direct experience supporting or leading FDA inspections and regulatory audits.

Strong working knowledge of quality systems, laboratory operations, and electronic quality management systems (eQMS).

Working Conditions/Job Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

About Us:

Rigle is a brand accelerator helping global brands scale across all marketplaces through data-driven precision and creative excellence. As we continue to dominate the digital landscape, we are seeking a Growth Marketing Manager (Creator & Performance Strategy) to move beyond simple brand awareness and build high-converting, full-funnel influencer engines.

Position Overview:

The Growth Marketing Manager will be the architect of Rigle’s creator-led acquisition strategy. Unlike traditional influencer roles focused on "likes," this individual will treat influencer marketing as a performance channel—mapping specific content to every stage of the customer funnel. You will be responsible for identifying high-resonance niches, drafting rigorous direct-response briefs, and engineering campaigns that drive measurable ROI. You will work at the intersection of consumer psychology, data analytics, and creative strategy to turn creators into a scalable revenue lever for the brands we represent.

Key Responsibilities:

• Full-Funnel Strategy: Develop and execute comprehensive creator strategies that address the entire customer journey, from top-of-funnel education to bottom-of-funnel conversion and retargeting.
• Niche & Persona Mapping: Conduct deep-dive research to identify specific target audiences and sub-cultures; tailoring unique messaging and creative angles to ensure maximum resonance and higher conversion rates.
• Direct-Response Briefing: Oversee the creation of high-impact content briefs, ensuring influencers utilize proven direct-response frameworks (hooks, social proof, and clear CTAs).
• Performance Optimization: Use data-driven insights from tools to monitor CAC, LTV, and ROAS, constantly optimizing future campaigns based on hard revenue data.
• Cross-Channel Synergy: Identify winning organic content for "whitelisting" or "Spark Ads," extending the lifecycle and ROI of creator assets.
• Technical Attribution: Implement and manage sophisticated tracking systems (UTMs, coupon codes, and post-purchase surveys) to ensure accurate attribution across fragmented customer journeys.
• Relationship & Negotiation: Negotiate performance-based contracts and manage budgets with a focus on unit economics rather than just follower counts.
• Trend Engineering: Stay ahead of algorithmic shifts and consumer behavior trends to ensure Rigle’s brands remain at the forefront of the creator economy.

Qualifications:

• 3+ years of experience in Growth Marketing, Performance Marketing, or Influencer Strategy with a proven track record of driving direct revenue.
• Strategic Mindset: Deep understanding of marketing funnels, customer acquisition costs, and the psychological triggers that drive online purchasing.
• Vertical Expertise: Experience in the beauty or lifestyle industry is highly preferred, specifically in identifying "winning" visual hooks for these categories.
• Analytical Rigor: Proficient in interpreting multi-channel attribution data and translating complex spreadsheets into actionable creative pivots.
• Communication: Ability to bridge the gap between creative "vibe" and business "ROI" when speaking to both brand owners and content creators.
• Agility: Ability to work in a fast-paced environment, managing multiple brand funnels simultaneously without losing sight of the data.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company with a focus on innovation.
• Flexible work environment with opportunities for professional growth.
• The chance to make a significant impact on the success of leading beauty brands in the U.S. market.

Maintenance Lead (Working Lead)

Position Overview

The Maintenance Lead (Working Lead) is a hands‑on leader responsible for performing maintenance work while directing the daily activities of the maintenance team. This role ensures equipment reliability, safety, and minimal downtime by combining technical expertise with team coordination. The position partners closely with Production, Engineering, Quality, and EHS to support efficient, compliant, and uninterrupted operations. Reports to the Maintenance Supervisor.

Key Responsibilities:

Hands-On Technical Maintenance

• Perform mechanical, electrical, and automation troubleshooting and repairs.
• Lead emergency response and root‑cause problem solving for equipment failures.
• Conduct routine inspections and ensure preventative and predictive maintenance tasks are completed.
• Support equipment upgrades, system improvements, and adoption of new technologies.

Team Leadership & Daily Coordination

• Assign work, set priorities, and guide maintenance technicians on daily tasks.
• Provide on‑the‑job training, coaching, and informal performance feedback.
• Serve as an escalation point for complex technical issues and ensure the team follows best practices.

Safety, Compliance & Risk Management

• Enforce safety procedures including PPE use, lockout/tagout (LOTO), and hazard mitigation.
• Partner with EHS to report, investigate, and document any incidents or near misses.
• Conduct risk assessments and ensure maintenance work meets regulatory and company safety standards.

Maintenance Planning & Scheduling

• Coordinate maintenance activities to minimize production disruptions.
• Collaborate with the Maintenance Supervisor on preventive maintenance programs and scheduling.
• Ensure accurate documentation of maintenance activities, inspections, repairs, and equipment issues.
• Occasionally prepare maintenance reports and downtime analyses when covering for the Supervisor.

Inventory & Resource Management

• Monitor and maintain spare parts inventory, tools, and critical supplies.
• Coordinate with procurement and vendors to source materials cost‑effectively.
• Track usage trends and help forecast inventory needs to prevent shortages or excess.

Cross-Functional Collaboration

• Work closely with Production, Engineering, and Quality teams to align maintenance priorities with operational goals.
• Communicate equipment status, risks, progress, and resource needs to management.
• Support planned maintenance windows and communicate timing to minimize disruption.

Continuous Improvement

• Identify and implement opportunities to increase equipment reliability and extend machinery life.
• Analyze recurring issues and maintenance trends to recommend process or equipment improvements.
• Promote a culture of continual learning and improvement within the maintenance team.

Qualifications

• 5+ years of hands‑on industrial maintenance experience (mechanical, electrical, automation).
• Prior lead or informal leadership experience strongly preferred.
• Strong troubleshooting skills and ability to make quick, safety‑focused decisions.
• Experience with CMMS systems, maintenance planning tools, and Microsoft Office.
• Ability to train and develop technicians while balancing hands‑on repair work.
• High school diploma required; technical/vocational training or certifications a plus.
• Bilingual Spanish preferred.
• Must be able to work with required PPE and perform physical duties including standing, kneeling, climbing, and lifting up to 25–30 lbs.
• Strong communication, organization, reasoning, and mathematical competency (arithmetic, algebra, geometry; ability to apply technical math in diagnosing equipment).

Work Environment

• Based in the maintenance cage/industrial facility environment.
• Exposure to noise, fumes, moving mechanical parts, and variable temperatures.

Job Summary:

Control Air Enterprises LLC is looking to hire an organized, timely, and respectful project engineer with a minimum of a bachelor’s degree in engineering, architecture or construction management to join our Anaheim office (Anaheim, CA). The project engineer must have short- and long-term processing abilities and demonstrate their ability to understand and comply with company, project, contractual requirements, and to provide clear and accurate documentation.

Responsibilities will include but are not limited to the following:

• Assist in managing large & complex HVAC construction projects.
• Assist in managing subcontractor scope and performance of contractual requirements.
• Assist in tracking field installation.
• Organize, file, and track all project coordination and correspondence.
• Accurate documentation to successfully track projects, including submittals, schedules, schedule
• Of values, billings, RFI’s (requests for information), requests for change orders, change orders,
• Project start-up and close-out (including timely processing of O&M’s and “as-built” packages).
• Learn all software programs utilized in the day-to-day business operations of the company.

Basis of Evaluation:

• Projects consistently meet or exceed expected profit objectives.
• Effective control of deliveries to coincide with schedules and progress billing.
• Timely review, approval, and submission of RFI's, requests for change orders, and change
• orders.
• Timeliness and accuracy of submittals, project turnover and start-up packages.
• Proper documentation of all projects reflecting the flow of the project.
• Maintain and grow Control Air’s customer satisfaction and reputation.

Required Characteristics:

• Must have a strong work ethic and a “can-do” problem solving attitude.
• Must be an excellent listener and communicator.
• Must be proficient in Microsoft Office Outlook, Excel, and Word.
• Bluebeam, Adobe editing, ACAD training is an advantage.
• Experience in mechanical contracting is desired but not necessary.
• Bachelor's degree in a Construction related profession or similar is required.
• Must present a strong, confident and professional image.
• Must be able to commute to different jobsites within the Bay Area.

Skills:

• Basic level of understating plans and specification.
• Basic understanding of construction schedules.
• Ability to interface with the clients.
• Ability to coordinate with other team members.
• HVAC/Mechanical Engineering (Preferred).

Benefits include the following:

• Medical, dental and vision benefits
• 401k retirement plan
• Life Insurance
• Long-Term Disability Insurance
• FSA & extra insurance
• Paid holidays
• Paid time off
• Employee stock ownership plan (ESOP)

Pay range: $25 - $40 Hourly

Join Us:

Let’s be honest- life is too short to work at a job that you don’t love. So, do something about it! Come be a part of our team and work with us on industry defining projects. We are a family of passionate people, who are smart and kind, and have some pretty amazing skills. We love what we do, and love being California’s Homegrown Mechanical Experts.

About Control Air Enterprises:

We have been in business for over 42 years, are a full mechanical contracting firm specializing in Major Construction, Tenant Improvement, Industrial, Plumbing, Retrofit, Service, Controls, Energy Commissioning and Detailing. Our divisions can handle a wide range of projects and services that include Design Build, Design Assist and Plan & Spec for facilities in the Medical, Entertainment, Laboratory, Hotel, Resort, Office, Government, Education, Civic and Commercial industries. Oh, we are also 100% employed owned (ESOP), have over 1,000 family members, and have one of the largest fabrication shops in California. Our corporate headquarters are in Southern California (Anaheim - just south of Los Angeles), conveniently located near several major freeways. We also have offices in San Diego and Hayward (Northern California). Our manufacturing facilities are located in Anaheim (Southern California) and Hayward (Northern California).

Equal Opportunity Employer, including disabled and veterans.

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor’s degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.

About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

We are currently looking to hire a Change Management Consultant to join our growing Solutions and Consulting team.

Change Management Consultant (Senior Specialist)

Overview:

We are seeking a Change Management Consultant with strong experience in Organizational Change Management (OCM) and large-scale technology implementations. This role will involve driving successful change initiatives, ensuring they meet objectives on time and within budget.

Key Responsibilities:

• Independently lead change management workstreams or support overall program leadership on multiple change initiatives, ensuring on-time delivery, employee adoption, and budget alignment.
• Develop and Execute Change Strategies: Design and implement comprehensive change management plans to maximize employee adoption, usage, and proficiency, and align these strategies with project timelines.
• Executive and Leadership Coaching: Act as a coach for senior leaders and executives, guiding them in fulfilling their roles as change sponsors. Support managers and supervisors by providing coaching to help their teams navigate transitions.
• Communication & Training Support: Oversee the creation, delivery, and management of communication and training strategies to prepare stakeholders and ensure readiness for change.
• Impact & Readiness Assessments: Conduct impact analyses, assess organizational readiness, and identify key stakeholders. Create tailored strategies to address stakeholder needs and ensure smooth transitions.
• Manage Resistance: Identify and manage resistance to change, employing strategies to mitigate challenges and ensure successful outcomes.
• Metrics & Monitoring: Define success metrics, track progress across multiple projects, and adjust strategies to ensure positive results and alignment with project objectives.

Additional Responsibilities:

• Develop and manage change management deliverables, such as communication plans, sponsor roadmaps, and resistance management strategies.
• Collaborate with global project teams to integrate change management activities into overall project plans and timelines.

Qualifications & Experience:

• 3–5 years of direct OCM experience with 2-3 years dedicated to focus on large ERP implementations (SAP preferred).
• Bachelor's degree in Business, Organizational Psychology, Human Development/Behavior, Human Resource Management, or a related field; advanced degree preferred.
• Change management certification (e.g., Prosci) preferred.
• Previous experience in consulting, preferably with a Big Four or top-tier consulting firm.
• Experience collaborating with globally distributed teams, including leading or coordinating work with offshore team members.
• Experience in supply-chain related projects is a plus.
• Industry experience in sectors such as CPG, Retail, Life Sciences/Pharma, Automotive, Engineering, Oil & Gas, Tech or Hi-Tech is a plus.

Skills & Competencies:

• Expertise in change management methodologies, tools, and best practices.
• Strong project management skills, with the ability to oversee multiple initiatives and ensure successful delivery.
• Exceptional communication and active listening skills.
• Ability to influence and build relationships across all levels of the organization.
• Strategic problem-solving capabilities with a focus on achieving project objectives.
• Experience working in dynamic, ambiguous environments and managing large-scale projects.

Travel Requirement

This is a Hybrid role. Onsite presence in Corona, California, is required from Tuesday through Thursday

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Director/Regional VP of Operations - General Contractor - Education Sector - DSA

Overview

Our client, a highly respected General Contractor, is seeking an accomplished Project Leader to take on a VP/Director of Operations role on their leadership team in Southern California. This firm is well known for delivering high-quality construction projects across multiple sectors — including DSA regulated K-14 education, OSHPD/NCAI regulated healthcare, and many other institutional & commercial facilities.

Must Haves

• Minimum of 15 years of experience managing large-scale construction projects with increasing responsibility.
• Bachelor’s degree in Construction Management, Engineering, or a related field.
• Demonstrated success leading operations or large project portfolios exceeding $100M in total value.
• Strong background in general contracting with expertise in preconstruction, estimating, and project delivery.
• Exceptional leadership skills with a track record of mentoring and developing project management teams.
• Proven ability to manage client relationships, negotiate contracts, and maintain strong partnerships with owners, architects, engineers, and trade partners.
• Deep understanding of risk management, cost control, scheduling, and operational strategy.
• Proficiency with Microsoft Office Suite and industry-standard construction management software.
• Excellent communication, presentation, and decision-making skills.
• Unwavering commitment to safety, quality, and team success.

Nice to Haves

• Experience in K-14 education, civic, and healthcare construction environments.
• Prior experience in a regional or divisional operations leadership capacity.
• Advanced degree (MBA, MS in Construction Management, or similar).
• Familiarity with lean construction methodologies and continuous improvement frameworks.
• Proven success implementing operational efficiencies or standardization initiatives.
• Active involvement in professional associations or community organizations.
• Familiarity with California DSA (Division of the State Architect) processes and compliance.

Responsibilities

• Lead and oversee regional operations to ensure projects are executed safely, efficiently, and profitably.
• Provide strategic direction, leadership, and mentorship to project management and field operations teams.
• Collaborate with executive leadership to develop and implement company-wide initiatives, strategic plans, and growth objectives.
• Foster a culture of accountability, innovation, and continuous improvement.
• Partner with pre-construction, estimating, and business development teams to align project opportunities with company goals.
• Build and maintain long-term relationships with key clients, consultants, and trade partners.
• Drive operational consistency across teams and promote best practices in project delivery.
• Identify and mitigate risks while ensuring adherence to contractual, financial, and safety obligations.
• Represent the company in industry and community forums to strengthen its market presence.
• Champion the organization’s core values.

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

About Company::

Bristlecone is a supply chain and business analytics advisor, serving customers across a wide range of industries. Rated by Gartner as among the top ten system integrators in the supply chain space, we are uniquely positioned to solve contemporary business problems, with supply chain and analytics focus as our advantage. We have been a trusted partner and advisor to many leading, globally recognized companies such as Applied Materials, Exxon Mobil, Flextronics, LSI Logic, Mahindra, Motorola, Nestle, Palm, Qatar Petroleum, Ranbaxy, Unilever and Whirlpool and many others.

Role Summary:

The SAP IBP Solution Architect will lead the end-to-end design and implementation of Integrated Business Planning solutions. This senior role requires deep technical expertise in bridging the gap between strategic demand/supply planning and shop-floor execution. You will own the architecture roadmap, ensuring seamless integration between SAP IBP, ePPDS, aATP, and SAP Ariba.

Key Responsibilities

• Solution Architecture & Design: Lead workshops to translate complex business requirements into scalable architectural designs across the SAP S/4HANA landscape.
• Cross-Module Integration: Architect seamless data flows between IBP (Planning), ePPDS (Production Scheduling), aATP (Fulfillment), and SAP Ariba (Procurement).
• Strategic Planning: Define roadmaps for Order-Based Planning (OBP) and Time-Series (TS) models, ensuring alignment with organizational supply chain goals.
• Technical Leadership: Act as the Subject Matter Expert (SME) during blueprinting, build, and deployment phases, reviewing all functional and technical specifications.
• Performance Optimization: Guide teams on system performance, complex Key Figure calculations, and integration using CPI-DS, SDI, and Real-Time Integration (RTI).

Required Skills & Qualifications

• Core Modules: Comprehensive expertise in SAP IBP (Demand, S&OP, Inventory, Response & Supply, Control Tower).
• Advanced Fulfillment: Strong hands-on configuration experience in aATP (Advanced Available-to-Promise), including allocations, back-order processing (BOP), and product substitution.
• Manufacturing Execution: Deep knowledge of ePPDS integration with S/4HANA for detailed scheduling and manufacturing constraints.
• Procurement Integration: Experience integrating IBP with SAP Ariba for collaborative supply planning and procurement visibility.
• Project Experience: Proven track record of leading at least 3–5 full-cycle SAP IBP implementations in a Solution Architect capacity.
• Education: Bachelor’s degree in Computer Science, Engineering, or Supply Chain; Master’s/MBA preferred.

Preferred Certifications

• SAP Certified Application Associate – SAP Integrated Business Planning.
• SAP S/4HANA Cloud for E2E Business Processes

Privacy Notice Declarations for California based candidates/Jobs:: careers

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.