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Position Summary
The Analyst of Capital Markets plays a key part in driving the company’s real estate financing and capital markets strategy by supporting the underwriting, structuring, and execution of property-level debt transactions. The position develops financing materials, performs financial and portfolio analysis, and provides insights that inform lending and investment decisions across the portfolio. Working closely with internal teams and external capital partners, the role helps ensure financing moves efficiently from concept to closing.
Responsibilities
- Support the preparation and execution of loan solicitation and financing, including property underwriting, preparation of property overviews and financing packages, evaluation of lender proposals, and assistance with loan documentation and due diligence
- Partner with multiple cross-functional teams to gather required information and assemble financing request materials.
- Collaborate on the development of financing books by underwriting assets, highlighting key investment merits, and compiling information that provides lenders with a comprehensive view of market conditions, tenancy, and property performance.
- Respond to inquiries from lenders and stakeholders related to property performance, loan transactions, securitizations, and on-going compliance requirements.
- Prepare recurring and ad hoc reporting to support debt and investment analysis, leveraging third-party applications such as Chatham Direct, HFM, Excel, and BI tools.
- Coordinate and incorporate third-party reports, including engineering, environmental, seismic, zoning, and appraisal reports, to provide a comprehensive view of property and portfolio performance.
- Conduct property-level and portfolio-level financial analysis as needed, to support financing and investment decisions.
- Assist with the evaluation of potential investments and preparation of approval memos used to evaluate investment opportunities.
- Build and maintain relationships with lenders and other capital source providers following loan closing by assisting with securitization processes, reporting, and compliance questions.
- Other duties as assigned.
Qualifications
- High school diploma or GED required.
- Bachelor's Degree required, preferably in Finance, Accounting, Real Estate or related field.
- 1-3 years of experience in real estate required.
- Experience in real estate mortgage credit with an understanding of capital structures and the loan closing process is preferred.
- Financial modeling and analytical skills, with advanced proficiency in Excel.
- Experience with Chatham Direct, Argus and PowerPoint is a plus.
- Exposure to real estate transactions including familiarity with loan documentation, underwriting, and closing processes is a plus.
- Self-motivated with the ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities with firm deadlines.
- Strong intellectual curiosity for the subject matter and creative problem-solving skills.
- Demonstrates a high level of integrity, professionalism, and reliability, with a desire to learn and grow within real estate finance and capital markets as well as lead transactions.
Compensation
- Salary type: Exempt
- Pay Frequency: Bi-weekly
- Annual Base Salary Range: $85,000 - $105,000
- Annual Bonus: 10%
Benefit Information
- Competitive compensation
- Medical, Dental and Vision beginning day 1
- 401(k) Company matching
- 401(k) Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
- A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#GGP
Site Reliability Engineer
Description and Requirements
About Our Team
We are building Quantum, a next‑generation hybrid AI platform that spans Windows, Android, and cloud. As part of this initiative, we are growing the reliability engineering organization that powers cross‑device Personal AI.
We are hiring Site Reliability Engineers (SREs) to strengthen the reliability, observability, and operational excellence of Qira’s AI systems across device, edge, and cloud. Depending on your strengths, you may be aligned to areas such as Observability, Operations, or Service Reliability.
Works with the speed and creativity of a startup inside— you’ll help build foundational systems with clarity, ownership, and modern engineering practices.
Location: On-site in Chicago, IL. Hybrid (3 days on-site, 2 days remote)
What You Might Work On
As an SRE, you may be responsible for a subset of the following, depending on team placement and skill alignment:
Reliability & Systems Engineering
- Support the reliability, availability, and performance of distributed systems across cloud, edge, and device environments.
- Help define, measure, and monitor SLIs and SLOs for core services.
- Identify reliability risks and collaborate with senior engineers on mitigation plans.
Operational Excellence
- Participate in on‑call rotations and assist with incident response and post‑incident reviews.
- Contribute improvements to runbooks, automation, and tooling that reduce alert noise and operational toil.
- Help enhance detection, alerting, and response workflows.
Observability & Insight
- Implement and improve telemetry using OpenTelemetry, Grafana, and related tools.
- Build dashboards and tools that improve visibility into system health and AI service behavior.
- Ensure observability data is complete, accurate, and actionable.
Deployments & Change Safety
- Support safe, reliable deployment workflows including canaries, staged rollouts, and automated rollbacks.
- Assist in improving CI/CD systems and deployment tooling.
Collaboration & Best Practices
- Work closely with senior SREs, DevOps engineers, AI/ML teams, and platform engineers.
- Contribute to reliability reviews, operational readiness checks, and cross‑team projects.
- Advocate for modern SRE and DevOps practices within the organization.
Basic Qualifications
- 4+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production systems operations.
- Bachelor’s Degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
- Foundational experience supporting distributed systems in production.
- Ability to write scripts or tools in Python, Go, Bash, or similar languages.
- Solid understanding of Linux systems, networking basics, and system performance fundamentals.
- Experience with cloud platforms (Azure preferred, AWS or GCP acceptable).
- Familiarity with monitoring/observability (metrics, logs, tracing).
- Experience with containers and Kubernetes.
Preferred Qualifications
- Experience with OpenTelemetry instrumentation and telemetry pipelines.
- Hands‑on experience with Grafana, Prometheus, Loki, or Tempo.
- Exposure to AI/ML systems, inference services, or data‑intensive workloads.
- Experience contributing to CI/CD processes and deployment automation.
- Familiarity with hybrid architectures spanning device, edge, and cloud.
- Passion for automation, reliability, and operational excellence.
What Success Looks Like
- Systems become easier to operate, observe, and trust.
- Alerts are more accurate and actionable.
- On‑call load decreases through thoughtful automation and improvements.
- Deployment workflows become more reliable and repeatable.
- You grow toward deeper ownership and technical leadership within the reliability engineering organization.
Technical Account Manager – Korean Speaking (Mechanical)
Chicago, Illinois (Frequent International Travel)
$130,000 + Bonus + Progression + Full Benefits
Excellent opportunity on offer for a Korean-speaking Mechanical Engineer to join a global engineering organization in a customer-facing, technically focused role supporting international OEM customers.
On offer is a position where you will act as the link between customers and engineering teams, helping translate requirements, support technical discussions, and ensure projects are delivered effectively.
The company is a well-established international business operating across automotive and advanced manufacturing sectors. Due to continued growth, they are looking for a bilingual engineer who can support Korean customers and work closely with US-based teams.
In this role, you will be involved in technical discussions, reviewing CAD designs, and coordinating with internal teams to ensure solutions meet customer and operational requirements.
This role is ideal for a Korean speaking engineer who enjoys working with people and wants to move into a more customer-facing position without stepping into a traditional sales role.
The Role:
• Acting as the technical interface between customers and engineering teams
• Supporting customer discussions and reviewing 3D CAD designs (SolidWorks)
• Translating requirements into clear technical direction
• Coordinating with engineering, sourcing, and manufacturing
• Supporting project delivery from a technical standpoint
• Full package: $130,000 + Bonus + Progression + Full Benefits
The Person:
• Fluent in Korean and English
• Background in Mechanical Engineering (or similar)
• Experience with 3D CAD (SolidWorks or similar)
• Some customer or supplier interaction experience
• Interested in a customer-facing technical role
Key Words: Korean Speaking Engineer, Mechanical Engineer, Applications Engineer, Technical Account Manager, SolidWorks, 3D CAD, Automotive, OEM, Bilingual Engineer, Customer-Facing Engineer, Manufacturing, Engineering
Senior Product Manager
James Hardie Building Products
Location: Chicago, IL
James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
This position is based at our offices in Chicago, IL. Relocation support is available.
The expectation is that this position would be primarily in-office or at our other business locations at least 4 days per week with flexibility to work from home or remotely on occasion. Position will require moderate travel (25-35%).
An employee shuttle to and from Ogilvy Transportation and Union Station is provided.
The Product Management Team for the Deck & Accessories category has responsibility for the overall lifecycle, sales and financial performance of these products. These include the full line of Deck, Porch, Accessories and Adjacencies (e.g. decking substructure).
Position Summary:
Reporting to the Sr. Director of Product Management for the Deck & Accessories, this role will have direct responsibility for all of our fastener products within the decking product category as well as certain fasteners for the Exteriors category (e.g. AZEK Trim). These products include primarily mechanical fasteners (screws, clamps/clips, etc.) made of metal or plastic composites, as well as the tools or systems used for installing these fasteners.
The Senior Product Manager is responsible for the creation of a product roadmap, market/competitive research and analysis, new product development and testing, technical support, supplier management (co-owned with our Sourcing Team), pricing/profitability analysis and product rationalization. The Product Manager is ultimately the subject matter expert for their category and responsible for the financial results of the product line and must ensure that the product line is meeting the goals of the company. The Product Management team members are also advocates for our customers and continually find ways to add value to all stakeholders responsible for the manufacturing, marketing, distribution, sales and installation of the product.
AZEK does not directly manufacture any of the fasteners that we sell today. However, we do play a direct, leading role in the product development process from concept, product definition, design/engineering, development and testing. Therefore, this position works primarily with key supplier-partners, outside engineering/design resources and AZEK’s Legal (IP), Sourcing and R&D/Applications organizations to drive the development and testing of these products. The Product Manager also works cross-functionally to successfully launch new products to the market and manages the complete life-cycle of existing products.
The ideal candidate will be passionate about helping to drive sales growth and gross margin improvement of our products. This candidate should be highly organized, able to manage multiple projects and priorities simultaneously, focus on the technical and other details and drive cross-functional execution for the category while also understanding and engaging at the strategic level as well. Finally, the candidate will also display a strong commitment to our Core Values.
ESSENTIAL FUNCTIONS:
- Work with the Product Management, Sales, Sourcing and overall business leadership teams to develop a successful product and business strategy for the assigned products, including a multi-generational product roadmap.
- Lead the execution of that strategy for the Fasteners product category. This includes engaging cross-functionally across all aspects of product development and on-going product management (product development, manufacturing, logistics, quality, code compliance, applications testing, marketing, sales, customer service, demand forecasting, reporting and analysis, margin improvement, pricing and promotions, including event support).
- Engage with and effectively lead/manage outside engineering, product design, development, testing and other technical service providers and suppliers as applicable. Conduct regular business and project reviews with suppliers.
- Conduct regular and ad-hoc analysis of product line performance (sales trends, regional and geographic customer analysis, revenue, margin and other basic financial and performance metrics). Conduct monthly business reviews using that information and analysis combined with on-going market and competitive analysis.
- Become the subject matter expert within the product category for the business and provide input and support to the Sourcing, Sales, Marketing, Customer Service and SIOP/Supply Chain teams.
- Conduct regular product data audits/maintenance, product costing and pricing support.
- Help to develop (and occasionally deliver) training programs to be used to educate the sales team, distributors, dealers and contractors on the features, benefits and applications of our products.
- Partner with the Product Marketing team to update all sales, marketing and technical collateral including product literature, sample materials, displays, sales presentations and collateral, product databases, installation guides and installation videos, technical data sheets and AIA presentations.
- Work with our Technical Services and Installation/Applications teams to develop and conduct product qualification testing, installation and other field tests and of new and existing products.
- Identify and evaluate new and emerging fastener technologies to determine potential product, strategic and business fit.
Position Qualifications:
- Team/Cultural Fit: Self-motivated, hard-working, intellectually curious, willing and happy to roll-up your sleeves and get your hands dirty, driven to succeed individually but also as a team (e.g. help yourself and help others), ability to figure out how to get things done without “ownership” of resources or organizational power.Ability to make and hit commitments and deadlines. Responsive to changing business priorities or short-term business needs without losing focus on what’s most important for the long term.
- Education: Bachelor’s Degree in product design, mechanical engineering or a related field; MBA desired.Equivalent work experience, aptitude and a strong track record of success in technical and product development roles would also be considered in lieu of a technical degree.
- Skills: Strong project management skills, cross-functional coordination and communication, financial/analytical acumen, customer orientation, strategic and execution mindset. Strong computer skills to include: Word, Excel, PowerPoint and ad-hoc reporting tools. Technical engineering and design software skills strongly preferred (e.g. Solidworks).
- Experience: 7+ years in Product Design, Engineering, Product Management or demonstrated experience over a longer time frame and across other business functions that are directly related to the core responsibilities of the position (e.g. Project management, operations, marketing). Direct experience with management of tangible products such as building materials is a plus. Experience with ERP software tools is a plus.
Compensation for roles at James Hardie varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. The annual salary for this role is $140,000 to $150,000. In addition to base salary, we offer generous bonus and incentive opportunities that significantly increase earning potential.
The AZEK Company was acquired by James Hardie.
James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000+ employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit The AZEK Company’s acquisition by James Hardie, we remain committed to providing fair and equitable employment experience for all candidates.
Join us in shaping the future of our business!
The Role:
We are looking for a Director, Environmental Permitting, to lead and scale all environmental functions supporting development, permitting, construction, and operations of on-site power generation to support large data center loads across the U.S.
You will be responsible for leading all environmental strategy, permitting, compliance, and regulatory interface activities for Scale Microgrids Data Center business, providing executive-level oversight of environmental risk management across natural gas generation facilities, data center infrastructure, and electric transmission and distribution assets. You will establish environmental standards, manage agency relationships, oversee consultants, and ensure projects are delivered on schedule and in full regulatory compliance.
This is a leadership role with strategic and operational accountability. Environmental risk can kill a project quietly and expensively, and this role ensures our portfolio moves forward with regulatory certainty, disciplined compliance, and long-term operational stability.
The role reports to our Chief Development Officer, Data Centers, and is based in either our NYC, Ridgewood, NJ, Santa Monica/Oakland, CA, or Chicago offices.
Key responsibilities will include:
Strategic Leadership
- Develop and execute environmental strategies for all projects.
- Identify environmental risks early in project development and integrate mitigation strategies into siting, engineering, and financial modeling.
- Serve as the environmental authority for executive leadership.
- Build and lead the environmental team as the portfolio scales.
Permitting & Regulatory Strategy
- Direct permitting strategy for natural gas generation facilities, data centers, substations, transmission infrastructure, and distribution systems.
- Oversee federal, state, and local environmental permitting, including Clean Air Act permitting (Title V, PSD, minor source permits), Clean Water Act Sections 404 and 401, stormwater and NPDES compliance, wetlands and listed species coordination, cultural resource coordination, and NEPA documentation where applicable.
- Develop permitting schedules aligned with project development milestones.
- Lead negotiations and interface with agencies, including the Department of Environmental Protection, U.S. Army Corps of Engineers, U.S. Fish and Wildlife Service, Fish and Wildlife Conservation Commission, and local jurisdictions and water management districts.
Compliance & Operational Oversight
- Ensure compliance across development, construction, and operational phases.
- Establish internal environmental compliance frameworks and reporting systems.
- Oversee environmental audits and corrective action plans.
- Provide guidance on air emissions monitoring, water discharge compliance, waste management, and spill prevention.
Technical Oversight
- Direct environmental due diligence for land acquisition and project development.
- Oversee Phase I and II ESA processes.
- Evaluate site constraints related to wetlands, species, floodplains, and cultural resources.
- Interpret evolving federal and state environmental regulations and advise leadership accordingly.
Cross-Functional Leadership
- Partner with Development, Engineering, Construction, Legal, and Finance teams.
- Support investor diligence and lender technical reviews.
- Provide environmental risk summaries for board-level presentations.
- Manage third-party environmental consultants and budgets.
Work Environment
- Periodic travel to project locations
- A combination of office, field, and agency engagement responsibilities.
The Ideal Candidate
- Bachelor's degree in Environmental Science, Environmental Engineering, Biology, or related field.
- 10+ years of progressive environmental experience in energy, utility, or infrastructure sectors.
- Demonstrated leadership experience managing environmental programs or teams.
- Deep working knowledge of environmental regulations.
- Experience in permitting natural gas generation and electric infrastructure projects.
- Strong understanding of air permitting for combustion turbines or reciprocating engines.
- Experience interfacing directly with federal and state regulatory agencies.
- Proven ability to manage complex, multi-permit development timelines.
- Strong executive communication skills.
Preferred
- Master's degree in environmental or related discipline.
- Professional certification (e.g., P.E., CEP, CHMM).
- Experience supporting data center infrastructure.
- GIS proficiency and ability to interpret spatial environmental data.
- Experience in microgrid or distributed energy development.
Leadership Competencies
- Strategic thinker who understands how environmental decisions impact capital deployment and schedule.
- Calm and decisive under regulatory pressure.
- Able to balance compliance with development velocity.
- High ownership mindset.
- Strong negotiation skills.
- Comfortable presenting to executive leadership and investors.
This is a great opportunity to have a long-term impact on a fast-paced, private equity backed growth business. Some of the core virtues embraced by Scales' employees include:
- Do the Right Thing
- Act Like an Owner
- Hustle
- Demand Results
- Go Together
- Evolve or Disappear
We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids
Scale is redefining resilience, with advanced microgrids that go beyond traditional backup power solutions to give businesses the power to adapt and thrive amid all of today's growing energy challenges. As a vertically-integrated provider of turnkey advanced microgrid systems, Scale combines project design, engineering, and execution expertise with microgrid-as-a-service financing to offer our customers systems that are optimized to deliver maximum value from day one while ensuring ultra-reliable operations and fast time-to-power.
Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit .
About EQT
EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit .
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job Title: Director of Analytics & Insights (Amazon Agency)
Location: Milwaukee, WI
Alternate location: Or home based anywhere in the US
Industry: Ecommerce (Amazon Agency)
Channel: Mostly Amazon and
Direct Reports: Team of 5-6 Analysts
Visa: No sponsorship possible. Must have valid work authorization
Job ID: ZR_9557_JOB
Remote work policy: Full remote
Job Seniority: Executive Level, Middle Management Level
Company size: Medium (50-1000 ppl)
Company Ownership: Privately Owned
Industry(ies): Ecommerce, Consumer Goods,
Function(s): eCommerce,
Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington
Company Description
Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.
Objective of the Role
Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.
The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.
Ideal Profile
The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.
This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.
Responsibilities
- Define and advance the analytics and insights vision for the organization.
- Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
- Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
- Create clear standards for reporting, dashboards and insight delivery across client accounts.
- Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
- Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
- Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
- Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
- Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
- Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.
Requirements
- Significant experience in analytics and insights leadership, including team management.
- Strong expertise in digital advertising measurement and ecommerce performance analysis.
- Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
- Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
- Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
- Working knowledge of statistical or analytical tools such as Python, R or equivalent.
- Ability to design measurement frameworks that connect media investment to broader business outcomes.
- Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
- Experience operating in a fast-paced, evolving environment with multiple stakeholders.
- Bachelor's degree required; an advanced degree is advantageous.
Remote working/work at home options are available for this role.
Pecan POS is seeking a skilled and detail-oriented QA Automation Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the reliability, performance, and scalability of our point-of-sale (POS) platform used by hospitality businesses.
You will collaborate closely with software engineers, product managers, and QA specialists to improve software quality, reduce regression risk, and support continuous integration and delivery. This is an excellent opportunity to contribute to a fast-paced environment where quality and innovation are critical to delivering reliable transaction systems.
ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and API testing
Create and execute automated regression, integration, and end-to-end tests
Collaborate with developers and product teams to define test strategies and acceptance criteria
Identify, document, and track defects through resolution
Integrate automated tests into CI/CD pipelines to support continuous delivery
Perform API testing and validate system integrations
Conduct root cause analysis and contribute to quality improvements
Maintain test environments and test data for consistent automation execution
Participate in code reviews and support quality engineering best practices
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
3+ years of experience in software testing and automation
Strong experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks
Experience with API testing tools such as Postman or RestAssured
Familiarity with programming languages such as Java, Python, JavaScript, or C#
Experience with SQL and database validation
Understanding of Agile development and the software testing lifecycle
Experience with version control systems such as Git
Strong problem-solving and analytical skills
Experience testing POS systems, fintech platforms, or payment processing systems
Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
Familiarity with cloud environments (AWS, Azure, or GCP)
Experience with performance testing tools such as JMeter or k6
Fully remote work environment
Competitive salary
Opportunity to work on mission-critical transaction systems
Collaborative engineering-focused culture
Professional development and growth opportunities
Remote working/work at home options are available for this role.
You will engage with prospects, clients, and field representatives across multiple channels, providing consultative services to support navigation of consumer website and mobile app functionality.
Your responsibilities will include: Expertly Resolving Inquiries: Process transactions related to website services and ensure seamless client experiences.
Ticket Management: Create and update tickets on incidents, safeguard personal data, and update client information.
Account Assistance: Help clients in connecting/linking external accounts on the consumer website.
Issue Ownership: Take ownership of ticket issues and de-escalate calls when necessary to provide resolutions.
Business Presentation: Present business concepts and job resources while contributing to a culture of proactive problem-solving and continuous improvement.
Technology Advocacy: Embrace new technology and advocate for self-service capabilities by educating clients and field representatives.
Multi-tasking: Perform multiple job functions to support service levels and service level agreements.
Qualifications Associate's degree in business or related field or equivalent combination of education and experience.
Minimum of 2 years related customer service experience with proven customer service skills.
Advanced written and verbal communication skills.
Ability to multi-task and handle a high volume of calls/case load with the greatest possible degree of accuracy.
Strong organizational skills with the ability to prioritize tasks.
Strong problem-solving skills and ability to provide options.
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
Join us in fostering a professional relationship with our clients to enhance brand loyalty and drive continuous improvement in our services.
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted
- FINRA Compensation Range: Pay Range
- Start: $18.74 Pay Range
- End: $28.10 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency.
It’s why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.
We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Policy Inquiries & Complaints Management​ (NM)
- Intermediate, Customer Service Mindset (NM)
- Intermediate, Prioritization (NM)
- Intermediate, Policy & Procedure (NM)
- Intermediate, Case Management (NM)
- Intermediate, Teamwork (NM)
- Intermediate, Compliance (NM)
- Intermediate, Tax Awareness (NM)
- Advanced, Field Relations (NM)
- Intermediate, Analytical Thinking (NM)
- Intermediate, Adaptive Communication (NM)
- Intermediate, Quality Acumen (NM)
- Intermediate, Root Cause Analysis & Decision Quality (NM)
- Intermediate, Client Advocacy (NM)
- Intermediate, Data Security (NM)
- Advanced, Attention to Detail (NM)
- Intermediate, Insurance Products (NM)
- Intermediate, Change Adaptability (NM)
- Intermediate, Customer Support (NM)
- Intermediate, Escalation Management (NM)
- Intermediate FIND YOUR FUTURE We’re excited about the potential people bring to Northwestern Mutual.
You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
Flexible work schedulesConcierge serviceComprehensive benefitsEmployee resource groupsPandoLogic.
Keywords: Field Service Representative, Location: Franklin, WI
- 53132
Remote working/work at home options are available for this role.
*At Securian Financial the internal position title is Infrastructure Sr Analyst.*
Position Overview
As a ServiceNow Sr. Analyst, you will be responsible for maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securian's business objectives and overall IT strategies. You will design, develop, and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.
Responsibilities include but not limited to:
Maintain, support, and develop the ServiceNow platform via scripting and system configurations.
Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.
Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications.
Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.
Train internal associates and administrators in the use and configuration of ServiceNow applications.
Own your code from design to delivery, including test automation and detailed documentation.
Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets.
Provide rotational after-hours on-call support for ServiceNow production issues.
Qualifications:
2+ years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.
Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.
Skilled in configuring ServiceNow Discovery and Orchestration.
Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.
Strong verbal and written communication skills to convey technical information and ideas at all business levels.
Proven ability to effectively prioritize and execute tasks in a fast-paced environment.
Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.
Preferred Qualifications:
2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform.
Bachelor's Degree or equivalent experience, education, and certification.
Broad technical experience that includes integrations and infrastructure build and support.
ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).
Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).
Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files.
Experience with ServiceNow reports, dashboards, and Performance Analytics.
Knowledge of Information Protection strategies (DR, encryption).
Understanding of data management and concepts such as data normalization, record retention, and archiving.
ITIL certification V3/V4.
Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.
#LI-hybrid **This position will be in a hybrid working arrangement.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$72,000.00 - $134,000.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.
Overview:
As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.
You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.
Responsibilities include but not limited to:
Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.
Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.
Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.
Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.
Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.
Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.
Cross functional understanding of how their work integrates with other business workstreams and initiatives.
Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.
Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.
Participates in governance meetings and communicates technical and business product status and progress with senior leaders.
Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.
Engages in product discovery efforts to identify strategic opportunities.
Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.
Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value
Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.
Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.
Qualifications:
Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.
Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.
Ability to influence teams to deliver great customer experience without direct authority.
Working knowledge of Product Management practices.
Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.
Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.
Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.
Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.
Preferred Qualifications:
Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.
Proven track record working in an agile environment while delivering results based on effective prioritization.
Experience with stakeholder management and collaboration.
Ability to quickly learn new domains and adapt to changing business needs.
Knowledge of product and project and portfolio management best practices.
Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.
Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.
Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.
Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.
#LI-hybrid **This position will be in a hybrid working arrangement.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$84,000.00 - $155,000.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.