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Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

• Develop and implement companywide VDC standards and templates.
• Train teams on VDC tools to boost digital proficiency
• Lead BIM/VDC coordination across architectural, civil, structural, and MEP disciplines.
• Develop and maintain discipline specific BIM models.
• Coordinate with project teams, subcontractors, and designers to ensure accurate model-based planning and execution.
• Manage BIM Execution Plans and VDC standards.
• Conduct clash detection and constructability reviews using Navisworks, Revit, Civil 3D, AutoCAD, MicroStation, and Autodesk Construction Cloud.
• Geolocate models for survey alignment, field layout, and spatial coordination.
• Integrate point clouds into Revit, AutoCAD, and Navisworks for design verification.
• Collaborate with Senior Survey Manager to translate models into field layout and verify as-builts.
• Maintain as-built models throughout construction.
• Validate field conditions for QA/QC and coordination.
• Perform and manage 3D laser scanning with Leica, FARO, or Trimble equipment.
• Manage and operate reality capture technologies including drones (FAA Part 107 certification required) and insta 360 cameras for precise geospatial data and visual documentation to support planning, design and construction.
• Ensure organized data management and long-term storage.
• Research and apply emerging construction technologies.
  

• 8–10 years of experience in the construction, engineering, or design industry.
• Minimum 5 years of direct BIM coordination experience.
• Proven expertise in BIM model management and reality capture technologies.
• Proficiency in BIM software: AutoCAD, Civil 3D, Revit, Navisworks, ReCap, and MicroStation.
• Proficiency in scan processing software: Leica Cyclone, FARO Scene, Trimble RealWorks.
• Proficiency with drone operation and data processing tools: DroneDeploy, DJI Terra, Pix4D.
• Solid understanding of survey principles and practices.
• Ability to read and interpret construction documents, including drawings, specifications, schedules, and scopes of work.
• Skilled in interpreting and utilizing scanned point cloud data.
• Highly motivated team player with the ability to work collaboratively across internal and external teams.
• Strong communication skills and a passion for BIM and its impact on construction processes.
• Bachelor’s degree in Architecture, Engineering, or Construction Management
  

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401K matching
• Flexible spending account
• Life insurance
• Referral program
• Professional development assistance
• Eligibility for Year End Bonus
• LifeLock Subscription
  

Senior Product Manager

James Hardie Building Products

Location: Chicago, IL

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

This position is based at our offices in Chicago, IL. Relocation support is available.

The expectation is that this position would be primarily in-office or at our other business locations at least 4 days per week with flexibility to work from home or remotely on occasion. Position will require moderate travel (25-35%).

An employee shuttle to and from Ogilvy Transportation and Union Station is provided.

The Product Management Team for the Deck & Accessories category has responsibility for the overall lifecycle, sales and financial performance of these products. These include the full line of Deck, Porch, Accessories and Adjacencies (e.g. decking substructure).

Position Summary:

Reporting to the Sr. Director of Product Management for the Deck & Accessories, this role will have direct responsibility for all of our fastener products within the decking product category as well as certain fasteners for the Exteriors category (e.g. AZEK Trim). These products include primarily mechanical fasteners (screws, clamps/clips, etc.) made of metal or plastic composites, as well as the tools or systems used for installing these fasteners.

The Senior Product Manager is responsible for the creation of a product roadmap, market/competitive research and analysis, new product development and testing, technical support, supplier management (co-owned with our Sourcing Team), pricing/profitability analysis and product rationalization. The Product Manager is ultimately the subject matter expert for their category and responsible for the financial results of the product line and must ensure that the product line is meeting the goals of the company. The Product Management team members are also advocates for our customers and continually find ways to add value to all stakeholders responsible for the manufacturing, marketing, distribution, sales and installation of the product.

AZEK does not directly manufacture any of the fasteners that we sell today. However, we do play a direct, leading role in the product development process from concept, product definition, design/engineering, development and testing. Therefore, this position works primarily with key supplier-partners, outside engineering/design resources and AZEK’s Legal (IP), Sourcing and R&D/Applications organizations to drive the development and testing of these products. The Product Manager also works cross-functionally to successfully launch new products to the market and manages the complete life-cycle of existing products.

The ideal candidate will be passionate about helping to drive sales growth and gross margin improvement of our products. This candidate should be highly organized, able to manage multiple projects and priorities simultaneously, focus on the technical and other details and drive cross-functional execution for the category while also understanding and engaging at the strategic level as well. Finally, the candidate will also display a strong commitment to our Core Values.

ESSENTIAL FUNCTIONS:

• Work with the Product Management, Sales, Sourcing and overall business leadership teams to develop a successful product and business strategy for the assigned products, including a multi-generational product roadmap.
• Lead the execution of that strategy for the Fasteners product category. This includes engaging cross-functionally across all aspects of product development and on-going product management (product development, manufacturing, logistics, quality, code compliance, applications testing, marketing, sales, customer service, demand forecasting, reporting and analysis, margin improvement, pricing and promotions, including event support).
• Engage with and effectively lead/manage outside engineering, product design, development, testing and other technical service providers and suppliers as applicable. Conduct regular business and project reviews with suppliers.
• Conduct regular and ad-hoc analysis of product line performance (sales trends, regional and geographic customer analysis, revenue, margin and other basic financial and performance metrics). Conduct monthly business reviews using that information and analysis combined with on-going market and competitive analysis.
• Become the subject matter expert within the product category for the business and provide input and support to the Sourcing, Sales, Marketing, Customer Service and SIOP/Supply Chain teams.
• Conduct regular product data audits/maintenance, product costing and pricing support.
• Help to develop (and occasionally deliver) training programs to be used to educate the sales team, distributors, dealers and contractors on the features, benefits and applications of our products.
• Partner with the Product Marketing team to update all sales, marketing and technical collateral including product literature, sample materials, displays, sales presentations and collateral, product databases, installation guides and installation videos, technical data sheets and AIA presentations.
• Work with our Technical Services and Installation/Applications teams to develop and conduct product qualification testing, installation and other field tests and of new and existing products.
• Identify and evaluate new and emerging fastener technologies to determine potential product, strategic and business fit.

Position Qualifications:

• Team/Cultural Fit: Self-motivated, hard-working, intellectually curious, willing and happy to roll-up your sleeves and get your hands dirty, driven to succeed individually but also as a team (e.g. help yourself and help others), ability to figure out how to get things done without “ownership” of resources or organizational power.Ability to make and hit commitments and deadlines. Responsive to changing business priorities or short-term business needs without losing focus on what’s most important for the long term.
• Education: Bachelor’s Degree in product design, mechanical engineering or a related field; MBA desired.Equivalent work experience, aptitude and a strong track record of success in technical and product development roles would also be considered in lieu of a technical degree.

• Skills: Strong project management skills, cross-functional coordination and communication, financial/analytical acumen, customer orientation, strategic and execution mindset. Strong computer skills to include: Word, Excel, PowerPoint and ad-hoc reporting tools. Technical engineering and design software skills strongly preferred (e.g. Solidworks).

• Experience: 7+ years in Product Design, Engineering, Product Management or demonstrated experience over a longer time frame and across other business functions that are directly related to the core responsibilities of the position (e.g. Project management, operations, marketing). Direct experience with management of tangible products such as building materials is a plus. Experience with ERP software tools is a plus.

Compensation for roles at James Hardie varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. The annual salary for this role is $140,000 to $150,000. In addition to base salary, we offer generous bonus and incentive opportunities that significantly increase earning potential.

The AZEK Company was acquired by James Hardie.

James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000+ employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit The AZEK Company’s acquisition by James Hardie, we remain committed to providing fair and equitable employment experience for all candidates.

Join us in shaping the future of our business!

About ImmersiveTouch

ImmersiveTouch® is a leader in surgical planning and training solutions, leveraging cutting-edge virtual reality (VR) and augmented reality (AR) technologies to transform patient care. Our mission is to empower clinicians with precision tools that improve outcomes and redefine standards in healthcare. We partner with leading health systems and industry innovators to deliver immersive platforms that make surgery safer, faster, and more personalized.

Role Overview

We are seeking a Technical Project Manager to join our team. In this role, you will oversee end-to-end delivery of software and platform initiatives across AR/VR surgical planning products. You will partner closely with engineering, product management, QA, and clinical stakeholders to ensure successful execution of software features, platform enhancements, and customer deployments. While some projects involve integrating ImmersiveTouch solutions into hospital environments, the position spans a broader range of software project management responsibilities including planning, execution, release coordination, and cross-team alignment.

Responsibilities

Software Project Management

• Lead end-to-end management of software development projects, including new features, platform enhancements, and customer driven initiatives.
• Define project scope, schedules, milestones, dependencies, and resourcing in alignment with product and engineering leads.
• Facilitate Agile ceremonies such as sprint planning, standups, backlog reviews, and release readiness discussions.
• Track progress, identify risks, and drive cross-team alignment to ensure on-time delivery.
• Communicate project updates, timelines, and changes to leadership and stakeholders.

Cross-Functional Coordination

• Partner with product managers to clarify requirements, priorities, and acceptance criteria.
• Coordinate closely with software engineers, designers, and QA engineers to keep work flowing smoothly.
• Manage collaboration and communication between local and overseas teams.

Technical Coordination & Integration

• Coordinate integration of software modules developed by external partners or third-party vendors into the ImmersiveTouch platform.
• Ensure technical requirements, interface specifications, and integration timelines are understood across participating teams.
• Support internal engineering with organization of API, data exchange, and workflow interactions between modules.
• Assist with technical deployment tasks when solutions are delivered to hospital or enterprise environments, involving occasional collaboration with client IT teams.
• Track and facilitate resolution of integration-related issues through appropriate engineering teams.

Operational & Process Improvement

• Maintain clear project documentation, schedules, and workflows.
• Recommend improvements to project management processes, team communication practices, and tooling.

Qualifications

• Bachelor’s degree in engineering, computer science, or related technical field.
• 3+ years of experience in technical project management with a focus on system integration.
• Strong understanding of healthcare IT standards (HL7, DICOM) and interoperability.
• Experience managing distributed development teams (onshore and offshore).
• Familiarity with hospital IT infrastructure, networking, and security protocols.
• Experience with API integrations and SaaS deployments.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in project management tools (e.g., Jira, MS Project).

Why Join Us

• Work on groundbreaking AR/VR technologies that impact patient care.
• Collaborate with a passionate, innovative team in a fast-growing company.
• Competitive salary, benefits, and opportunities for professional growth.
• Be part of a mission-driven organization shaping the future of surgery.

Compensation and Benefits

• Base pay: $70K-$110K per year
• Performance-based bonus
• Medical, dental and vision insurance
• 401K savings plan
• Paid company holidays

Project Engineer

Toro Construction Corp – General Contracting Division

Orland Park, IL | Full-Time (Onsite) | Entry-Level to Mid-Level

Position Summary

Toro Construction Corp is seeking a driven and detail-oriented Project Engineer to join our General Contracting Division. This individual will play a key role in supporting project management teams through all phases of construction and assisting with the estimating process for upcoming work. The ideal candidate will be organized, proactive, and eager to grow within a dynamic and fast-paced construction environment.

Key Responsibilities

• Take full ownership of assigned projects and tasks, reporting directly to Project Managers or Division Leaders.
• Assist with bid preparation, including quantity takeoffs, subcontractor outreach, and proposal assembly under the direction of senior staff.
• Review and evaluate Change Order Requests for accuracy and scope alignment.
• Coordinate, track, and manage project submittals and RFIs to ensure timely response and project continuity.
• Communicate effectively with project teams and external partners regarding submittals, ASIs, RFIs, and other construction documentation.
• Schedule and coordinate subcontractors, vendors, and consultants to keep projects on track.
• Perform basic quality control duties and assist in ensuring work performed meets specifications and standards.
• Support material procurement and documentation processes.
• Participate in job site meetings and assist with daily reporting and project tracking.

Preferred Qualifications

• Bachelor’s Degree in Construction Management, Civil Engineering, Architecture, or a related field (or equivalent experience).
• 1–3 years of experience in construction project support or estimating preferred (internships considered).
• Strong understanding of construction documents and processes.
• Familiarity with construction software such as Bluebeam, Procore, Microsoft Project, or similar platforms.
• Ability to read and interpret plans, specifications, and shop drawings.
• Strong organizational and time management skills.

Soft Skills & Competencies

• Communication: Speaks clearly and effectively; listens attentively; demonstrates professionalism in all interactions.
• Team Collaboration: Works well in team settings, welcomes feedback, and supports shared success.
• Problem-Solving: Identifies potential issues early and proposes effective solutions.
• Adaptability: Thrives in a fast-paced environment with shifting priorities.
• Initiative: Shows eagerness to learn, take on new challenges, and grow within the company.
• Dependability: Follows through on tasks and responsibilities with minimal supervision.
• Professionalism: Maintains a positive attitude, respects others, and represents the company with integrity.

Why Join Toro Construction Corp?

At Toro, we believe in building more than just structures—we build careers. Our team is committed to integrity, craftsmanship, and collaboration. We invest in the growth and development of our staff, and this role is designed as a stepping stone toward becoming a future Project Manager or Estimator.

Compensation & Benefits

• Competitive salary based on experience and qualifications
• Paid Time Off and Paid Holidays
• Health insurance options with company contributions
• Opportunities for advancement and continuing education

Apply Today

• If you’re ready to take the next step in your construction career and work with a company that values your contribution, we’d love to hear from you.

Benefits found in job post

Medical insurance

Requirements added by the job poster

• Bachelor's Degree

• Can start immediately

• Working in an onsite setting

• Authorized to work in the United States