Engineering Structures Login Jobs in Chicago Remote

733 positions found — Page 21

General Manager
Salary not disclosed
Chicago, IL 3 days ago

General Manager


Chicago, IL

[Commutable from: Joliet, Naperville, Plainfield, Bolingbrook, Aurora and surrounding areas]


$100,000 - $135,000 + Profit-Based Bonuses + 401(k) + Medical + Dental + Vision + Leadership Progression Opportunities


Are you an operations leader in the truck or heavy equipment industry looking to lead a large, high-performing dealership?


Do you want to take ownership of an established operation where your focus is on strengthening performance, supporting a large team, and continuing the success already built?


This is an opportunity to lead one of the company’s largest and most established dealership locations. With a team of over 100 employees and strong financial performance, the focus for the incoming General Manager is on maintaining operational excellence and continuing to build on an already successful foundation.


In this role, you’ll oversee service and parts operations while working closely with department managers to ensure the dealership continues to run efficiently and deliver excellent service to its customer base.


This role would suit someone with strong operational leadership experience in the truck, heavy equipment, or fleet space who is comfortable leading large teams and driving high standards across a busy dealership environment.


The Role:

  • Oversee daily operations across service and parts departments
  • Lead and support department managers across a large team
  • Maintain strong operational performance and profitability
  • Strengthen processes, training, and team development


The Person:

  • Experience within the truck, heavy equipment, fleet, or dealership industry
  • Strong operational leadership experience within large teams
  • Proven ability to manage service and parts operations
  • Strong leadership and team development skills


Key Words: Freightliner, Daimler Truck North America (DTNA), Mack Trucks, Volvo Trucks, Kenworth, Peterbilt, International Trucks, Cummins Engines, Detroit Diesel, PACCAR, Class 8 Heavy-Duty Trucks, Fixed Operations, P&L Responsibility, Revenue Growth, EBITDA, Expense Control, Asset Management, Strategic Planning, Market Penetration, Budgeting & Forecasting, ROI, Inventory Management, Vendor Relations, Compliance, Risk Management, Facility Management, Service Department Operations, Parts Department Management, Warranty Administration, Shop Productivity, Technician Recruitment, Repair Order (RO) Management

Not Specified
GenAI Architect
Salary not disclosed
Chicago, IL 3 days ago

Our client is a forward-thinking consultancy at the forefront of technology and innovation, dedicated to empowering organizations to thrive in an ever-evolving digital landscape. Our clients mission is to help businesses harness the power of data and artificial intelligence to drive growth, enhance customer experiences, and optimize operations.


As they enter their next phase of expansion, they are seeking a GenAI Architect to drive cutting-edge AI/ML projects and turn complex data into actionable insights. You’ll thrive in a client-facing, project-based role, leading teams to design, build, and deploy enterprise-scale models across diverse use cases.


Responsibilities

  • Lead project teams and act as the technical architect on AI/ML initiatives.
  • Analyze large, complex datasets and translate them into impactful insights using ML and AI techniques.
  • Build, implement, and deploy models into production environments, leveraging best practices across cloud and on-prem solutions.
  • Collaborate with clients to define requirements, architect solutions, and present technical recommendations.
  • Coach and mentor junior team members while driving project success.

Experience

  • Proven track record building large-scale AI/ML solutions in enterprise or consulting environments.
  • 5+ years of hands-on experience in statistical modelling, analytics, and machine learning.
  • Advanced academic background (Master’s in Statistics, Math, Computer Science, or related; PhD is a strong plus).
  • Expertise in a wide range of ML and AI techniques: regression models, cluster analysis, predictive modeling, neural networks, deep learning, decision trees, ensemble methods, and more.
  • Strong programming skills in Python, TensorFlow, PyTorch, Hugging Face Transformers, and other ML frameworks for model development and experimentation.
  • Deep understanding of NLP fundamentals, including tokenization, embeddings, language modeling, sequence labeling, and text generation.
  • Experience with modern AI tooling: LangChain, vector databases, prompt engineering, and large-scale data embedding.
  • Solid knowledge of relational (SQL) and non-relational (NoSQL) databases, and distributed systems like Hadoop and Spark.
  • Ability to turn complex datasets into compelling, actionable insights using visualization tools (RShiny, Python, Tableau, Power BI, D3.js, etc.).
  • Passion for mentoring and leading teams, fostering growth and knowledge sharing.
  • Experience managing data workflows: wrangling, exploring, transforming, and analyzing diverse datasets.
  • Familiarity with monitoring model performance, tuning, and ensuring high-quality data.
  • Excellent communication skills with the ability to engage stakeholders at both technical and business levels.
  • Strong curiosity and thought leadership, staying ahead of AI/ML trends and research.
  • Experience deploying ML models into production on cloud platforms such as Google Cloud Platform, Azure, or AWS.


Please note, our client is unable to support visa transfers at this stage and can hire US citizens or Greencard holders.


If you feel you have the required skills, please get in touch with a copy of your CV! Or email me directly at


At Quotacom, we take the security and privacy of your personal data very seriously, any data we hold will be in accordance with data protection legislation. Full details of our privacy notice can be found at

Not Specified
Purchasing Manager
Salary not disclosed
Evergreen Park, IL 3 days ago

We have an exciting opportunity for a Purchasing Manager. You will oversee all materials management functions, including inventory control, purchasing, receiving, and supplier management. This role ensures that production, maintenance, and operational departments have the materials, tooling, and consumables needed to operate safely, efficiently, and on schedule. The position is responsible for developing local procurement strategies, optimizing inventory levels, controlling costs, and ensuring compliance with internal, customer, and federal-contractor requirements. The salary target is $90k-$120k, plus benefits that include, healthcare, dental, vision, short and long term, 401k with a match, PTO, and bonus.

Recruiter: Connie Stathopoulos


Responsibilities will include the following:

Purchasing & Procurement

  • Lead all purchasing activities for raw materials, consumables, MRO supplies, tooling, spare parts, and contract services in coordination with Corporate Procurement
  • Develop sourcing strategies that support cost savings, vendor reliability, and production uptime.
  • Negotiate contracts, pricing, terms, and service levels with suppliers.
  • Maintain approved supplier lists and assess vendor performance regularly.
  • Ensure compliance with federal-contractor purchasing requirements
  • Coordinate with engineering, maintenance, operations, and finance to ensure timely purchasing aligned with operational needs and budgetary constraints.

Stores & Inventory Management

  • Oversee all warehouse and storeroom operations, including receiving, stocking, issuing, cycle counting, shipping, and documentation.
  • Implement inventory control systems to minimize shortages, excess inventory, and stockouts.
  • Monitor inventory levels and set appropriate reorder points and safety stock for critical items.
  • Ensure accurate records in the ERP system; audit physical vs. system inventory.
  • Maintain safe, organized, and compliant warehouse conditions.

Logistics & Supplier Coordination

  • Oversee receiving inspections and ensure discrepancies, damage, or non-conformances are resolved promptly.
  • Coordinate expediting activities for urgent or critical parts.

Financial & Compliance Oversight

  • Create and manage annual budgets for purchasing, inventory, and stores operations.
  • Analyze cost drivers and identify opportunities for cost reduction or process improvement.

Leadership & Team Development

  • Supervise buyers and stores associates.
  • Train and develop team members in procurement processes, ERP use, inventory control, safety, and compliance.
  • Establish clear performance metrics and accountability for purchasing and stores teams.


Qualifications

  • Bachelor’s degree in Supply Chain, Business, Operations Management, or related field (or equivalent experience).
  • 5–7+ years of purchasing, supply chain, or stores/warehouse management experience—preferably in steel manufacturing, heavy industry, machining, or metals.
  • Strong negotiation skills and contract management experience.
  • Experience with ERP/MRP systems (SAP, Oracle, Epicor, Infor, etc.).
  • Knowledge of inventory control techniques
  • Strong leadership, communication, and cross-functional collaboration skills.


Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Not Specified
Finance Project Manager
Salary not disclosed
Chicago, IL 3 days ago

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.


HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.


SUMMARY

The Finance Project Manager owns and delivers large, complex cross-functional programs within the Finance organization. This role manages the complete project lifecycle—from ambiguous business problems through strategic solutions and tactical execution—requiring both independence and influence across multiple stakeholder groups. The ideal candidate combines deep analytical rigor with exceptional interpersonal skills to navigate complexity, unblock teams, and accelerate delivery while developing others.


HUB International is a leading agency within the insurance brokerage industry and continues to grow organically and from mergers and acquisitions, which results in a need to develop process improvements, system upgrades and align policies and procedures all of which need to be effectively managed, communicated and executed to achieve the desired outcomes.


This role will report to our Director of Finance - PMO


Open to candidates in any state


RESPONSIBILITIES


  • Own and manage the complete lifecycle of large, complex cross-functional finance initiatives
  • Deliver independently with limited guidance in ambiguous environments where business problems, program strategies, and solutions may not yet be defined
  • Work tactically and strategically to unblock teams and increase speed of delivery
  • Find paths forward in difficult situations and escalate effectively when needed
  • Drive simplification and efficiency in existing processes to reduce complexity and speed delivery
  • Work within a VP organization, influencing process owners and key decisions
  • Advise and influence Senior Managers, Directors, and their teams
  • Manage meetings effectively by putting the right people in the room
  • Drive detailed business discussions and alignment across diverse functional areas including
  • legal, tax, finance and accounting, HR, IT, and external vendors
  • Build trust to present decisions and recommendations to leaders
  • Deliver clear and concise verbal and written communication across all project artifacts
  • Produce high-quality functional requirements, design documents, project/program requirements, milestones, and status updates
  • Facilitate productive discussions that move projects forward
  • Translate complex financial and technical concepts for varied audiences
  • Streamline and eliminate excess processes
  • Identify risks caused by complexity and drive simplification initiatives
  • Balance structure with flexibility to adapt to changing business needs



QUALIFICATIONS (REQUIRED AND PREFERRED)


  • Experience with diverse / cross functional teams including Finance & Accounting and Operations
  • Exposure and background with finance / accounting; ideally project management experience related to financial operations and improvement of SOX controls
  • Exposure to executive level stakeholders including prior project sponsor relationships
  • Demonstrated ability to develop detailed plans, scoping / requirements documents and timelines and drive to execution targets
  • 4-year degree required; MBA, PMP designation, Lean Six Sigma training or other project management specific experience a plus
  • 5+ years of experience within a corporate environment; ideally in a project management and/or finance role with an execution focus



JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.


Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $90,000- $110,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Not Specified
Senior Project Manager | WFH Flexibility | Half Day Fridays
Salary not disclosed
Chicago, IL, WFH 2 days ago

Senior Project Manager

Construction | Chicago, IL | Hybrid Flexibility


A well established and highly respected $700M General Contractor is seeking an experienced Senior Project Manager to join their growing Chicago team.

This firm delivers complex construction projects across light industrial, multifamily, commercial, and hospitality sectors, with project values typically ranging from $30M to $100M+. With a strong pipeline of work across the Midwest and an excellent reputation for quality and client relationships, this is an opportunity to join a business that continues to grow while maintaining a collaborative and people first culture.


The company offers a hybrid working model with two days per week work from home and half day Fridays, providing flexibility while maintaining strong team collaboration and project delivery.


The Opportunity

The Senior Project Manager will lead large scale projects from preconstruction through completion, managing internal project teams while working closely with clients, consultants, and subcontractors.

You will be responsible for delivering projects safely, on schedule, and within budget while maintaining the high standards and reputation the company has built within the market.


Key Responsibilities

  • Lead construction projects valued up to $100M+ from preconstruction through closeout
  • Oversee project teams including Project Managers, Assistant Project Managers, Project Engineers, and Superintendents
  • Manage project budgets, cost control, forecasting, and financial reporting
  • Develop and maintain project schedules in collaboration with field leadership
  • Lead owner, architect, and subcontractor coordination meetings
  • Review subcontractor scopes, manage procurement strategy, and oversee contract administration
  • Identify and mitigate project risks while maintaining schedule and budget targets
  • Ensure quality, safety, and compliance standards are maintained across all phases of construction
  • Build and maintain strong client relationships to support repeat business


Project Portfolio

  • Projects typically range between $30M and $100M+ across sectors including:
  • Light Industrial and Manufacturing Facilities
  • Multifamily Residential Developments
  • Commercial and Corporate Office Buildings
  • Hospitality and Hotel Construction


Qualifications

  • 8 to 15+ years of experience within commercial construction
  • Experience managing ground up or large scale renovation projects valued $30M+
  • Strong leadership skills with the ability to manage project teams and mentor junior staff
  • Experience working for a General Contractor in a Project Manager or Senior Project Manager capacity
  • Strong understanding of scheduling, budgeting, subcontractor management, and contract administration
  • Degree in Construction Management, Civil Engineering, or related field preferred


Compensation & Benefits

  • Competitive base salary
  • Performance based bonus
  • Vehicle allowance
  • Full benefits package
  • Hybrid flexibility with two days per week work from home
  • Half day Fridays

Remote working/work at home options are available for this role.
Not Specified
Full-Time Remote Speech-Language Pathologist
$62,000 - 100,000
Speech Language Pathologist (SLP) Pediatric Home Health Pay: $62,000-$100,000/year
Sign-On Bonus Opportunity!
Eligible candidates may qualify for a $10,000sign-on bonus* as part of their total compensation package. Bonus eligibility and payout structure will be shared early in the interview process.
A Role Designed Around You
At Care Options for Kids, we've built a home health SLP role around what our therapists value most: flexibility, manageable caseloads, and real support. This position allows you to focus on delivering high-quality pediatric care without excessive documentation, long drive times, or unrealistic expectations.
In this role, you'll provide pediatric speech therapy in home-based settings, collaborate closely with families and care teams, and deliver individualized care using efficient, point-of-care documentation tools.
If you're an SLP looking for a sustainable role that fits real life, this position was designed with you in mind.
Care Options for Kids Benefits
~ Weekly Pay and Direct Deposit
~ Medical, Dental, and Vision Insurance
~ Life, LTD, and STD Coverage
~ Supplemental Insurance Options
~401(k) Retirement Plan
~ Paid Time Off (PTO)
~ Continuing education through an online learning portal
~ Industry-leading training and professional development
~ Employee Referral Bonus Opportunities
~ Company Vehicle Program*

Support that Expands Your Impact
Opportunities to participate in COFK's Global Outreach Program, providing therapy services to underserved children abroad, with travel and participation costs covered by Care Options for Kids
A top-tier EHR designed to streamline documentation and reduce administrative burden
Access to clinical leadership when you need guidance, collaboration, and support in the field
Requirements
Master's degree in Speech Language Pathology
Eligible for or holds CCC-SLP
Valid state licensure or certification in a Speech Language Pathology
Current BLS/CPR certification
Reliable transportation and a valid driver's license
Care Options for Kids is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*Restrictions Apply. Connect with your Talent Acquisition Specialist for more details.
#RDTHNV
Salary:
$62000.00 - $100000.00 / year
Remote working/work at home options are available for this role.
permanent
Remote Speech Language Pathologist- Full Time
🏢 Care Options for Kids
$62,000 - 100,000
Spring Valley, NY, Remote 6 days ago
Speech Language Pathologist (SLP) Pediatric Home Health Pay: $62,000-$100,000/year
Sign-On Bonus Opportunity!
Eligible candidates may qualify for a $10,000sign-on bonus* as part of their total compensation package. Bonus eligibility and payout structure will be shared early in the interview process.
A Role Designed Around You
At Care Options for Kids, we've built a home health SLP role around what our therapists value most: flexibility, manageable caseloads, and real support. This position allows you to focus on delivering high-quality pediatric care without excessive documentation, long drive times, or unrealistic expectations.
In this role, you'll provide pediatric speech therapy in home-based settings, collaborate closely with families and care teams, and deliver individualized care using efficient, point-of-care documentation tools.
If you're an SLP looking for a sustainable role that fits real life, this position was designed with you in mind.
Care Options for Kids Benefits
~ Weekly Pay and Direct Deposit
~ Medical, Dental, and Vision Insurance
~ Life, LTD, and STD Coverage
~ Supplemental Insurance Options
~401(k) Retirement Plan
~ Paid Time Off (PTO)
~ Continuing education through an online learning portal
~ Industry-leading training and professional development
~ Employee Referral Bonus Opportunities
~ Company Vehicle Program*

Support that Expands Your Impact
Opportunities to participate in COFK's Global Outreach Program, providing therapy services to underserved children abroad, with travel and participation costs covered by Care Options for Kids
A top-tier EHR designed to streamline documentation and reduce administrative burden
Access to clinical leadership when you need guidance, collaboration, and support in the field
Requirements
Master's degree in Speech Language Pathology
Eligible for or holds CCC-SLP
Valid state licensure or certification in a Speech Language Pathology
Current BLS/CPR certification
Reliable transportation and a valid driver's license
Care Options for Kids is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*Restrictions Apply. Connect with your Talent Acquisition Specialist for more details.
#RDTHNV
Salary:
$62000.00 - $100000.00 / year
Remote working/work at home options are available for this role.
permanent
Software Quality Assurance Tester (No Sponsorship/No Remote)
Salary not disclosed

*This is an on-site role based in East Haven, CT. Candidates must live within commuting distance and be authorized to work in the U.S.*


Summary:

Town Fair Tire is seeking a highly motivated Quality Assurance Tester to join a mid-sized team of

Software Developers, Data Scientists & Network Admins. The Tester’s primary role is to ensure the stability and integrity of in-house proprietary Software. Ideal candidate must have 4+ years of

experience in Manual Testing on web based applications. Testers will also be involved in software

deployment processes. This position also offers an entry level opportunity for learning or improving skills with Automation Testing utilizing Gherkin syntax on a C# codebase.


Duties and Responsibilities:

 Test in-house proprietary Software for defects

 Use of Visual Studio and proprietary tools for code deployments

 Assist in creation, maintenance, and regular execution of Gherkin based Automation Scripts

coded in C#

 Drive assigned tasks to completion with minimal oversight

 Raise concerns or issues as early in the SDLC as possible

 Contribute insight on user experience concerns or ideas

 Communicate with developers and Project Owners to ensure functional and user requirements

are being met

 Document functional defects thoroughly using bug tracking and task management tools (Wrike)

 Collaborate with end users to collect data on reported defects or concerns

 Assist in all testing processes involving the migration and integration of new and legacy

technologies

 Participate in the identification and implementation of continuous improvement in process and

standards for the entire team


Requirements:

To be considered for this job, candidates may be required to have the following skills and

experience:

 4+ years experience in Manual Software testing

 Knowledge of quality assurance, software testing principles and practices, and understanding of

SDLC

 Experience with testing across a range of application types, including web, mobile and desktop

 Strong ability to identify, analyze, and resolve issues in collaboration with Product Owners and

Developers, including verification of implemented fixes

 The ability to self-manage deliverables and communicate concerns

 Display ownership and autonomy to work on tasks and be pro-active in managing it end to end

 Excellent team building skills, including cross-functional team building

 Participate in requirement analysis to understand specifications and user stories

 Familiarity with Gherkin automation test architecture

 Familiarity with SQL database structures and use

 Familiarity using software Version Control application Git


Personal Attributes:

 Demonstrate a personal passion for delivering Top Quality product results

 Proactive attitude toward improving and optimizing existing and future systems

 Enthusiasm for learning new tools and methodologies

 Strong interpersonal, written, and oral communication skills

 Able to conduct research into software issues and products as required

 Ability to present ideas in user-friendly language

 Highly self-motivated and directed, with keen attention to detail

 Proven analytical and problem-solving abilities

 Able to effectively prioritize tasks in a high-pressure environment

 Strong customer service orientation

 Experience working in a team-oriented, collaborative environment


Remote working/work at home options are available for this role.
Not Specified
REMOTE Employment Defense Attorney
Salary not disclosed

A respected employment defense law firm is seeking a talented Employment Defense Attorney to join its growing team. This is an excellent opportunity to work with a group of highly experienced attorneys who focus exclusively on representing employers in complex employment law matters.

The firm represents major national and regional employers in high-stakes employment litigation and counseling matters. Attorneys at the firm have backgrounds from top law schools and nationally recognized law firms, and the practice is known for its strong litigation results and strategic client advocacy.

This role offers the opportunity to work on sophisticated employment litigation matters while enjoying a collaborative environment and flexible work structure.


Responsibilities:

  • Defend employers in employment-related litigation
  • Handle cases involving discrimination, harassment, retaliation, wage & hour, and wrongful termination
  • Manage single-plaintiff and complex employment litigation matters
  • Conduct legal research, drafting, and motion practice
  • Participate in depositions, hearings, mediations, and trial preparation
  • Provide counseling to employers on compliance with state and federal employment laws


Qualifications:

  • JD from an accredited law school
  • Active California Bar license
  • Experience in employment defense litigation preferred


Salary and Other Compensation:

The annual salary for this position is between $180,000 – $250,000. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) match + retirement plan
  • 3 weeks PTO
  • performance-based bonus

Remote working/work at home options are available for this role.
Not Specified
Rental Reservations Agent
Salary not disclosed
Remote, Oregon 2 days ago

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Rental Reservations Agent Jobs in Orlando, FL – Hiring Immediately

Westgate Resorts is hiring Full-Time Rental Reservations Agents in Orlando, FL with a unique hybrid work model—100% in-office for the first 90 days, then fully remote after training and passing quality checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional 10% evening differential and 15% weekend differential. As a Rental Reservations Agent, you will handle 40–50 inbound calls per day from Westgate guests, assisting with servicing reservations, general resort questions, reservation questions and collecting payments. This role requires strong communication skills, fast typing, problem-solving ability, and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class.

This is a structured call‐center environment with 4 weeks of in-office training (Mon–Fri, 9:00am–5:30pm) followed by 2 weeks of nesting training, both with no time off allowed during the first 90 days. After nesting, the permanent schedule becomes 12:30pm–9:00pm on weekdays (two weekdays off) and a 10:00am–6:00pm weekend schedule. Candidates with hospitality call center experience, sales, collections, front desk, or previous work-from-home success excel in this role. As part of Westgate's commitment to excellence, training includes weekly Gate Assessments, requiring at least 80% performance to advance to the following week of training.

At Westgate Resorts, we live by our core values of Integrity, Passion, and a strong Work Ethic, ensuring every interaction strengthens the guest experience and reflects our standard of service.

What You'll Do

  • Handle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updates
  • Provide accurate information on availability, locations, policies, promotions to book or service reservations.
  • Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint
  • Deliver exceptional customer service and resolve guests concerns with professionalism
  • Achieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity metrics
  • Participate in Gate Assessments during training with an 80% passing requirement
  • Maintain excellent written notes and system documentation
  • Meet all attendance, punctuality, and schedule requirements, including first‐90‐day restrictions
Qualifications

Qualifications

  • High School Diploma or equivalent required
  • 4–6 months of sales, customer service, call center, or related hospitality experience preferred
  • Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)
  • Strong verbal and written communication skills
  • Fast and accurate typing; ability to work across multiple screens and software programs
  • Strong problem solver with a customer-first mindset
  • Must be able to commit to no time off during the first 90 days
  • Ability to sit for extended periods and occasionally lift up to 15 pounds
  • Previous work-from-home experience preferred

Training & Schedule Details (Include in Job Posting)

  • New Hire Orientation: 4/16
  • Start Date: 4/17 in Ocoee, FL
  • Training and Nesting: 6 weeks, Monday–Friday, 9:00am–5:30pm (in-office)
  • No time off permitted during first 90 days
  • Post‐training schedule:
    • Weekdays: 12:30pm–9:00pm (2 days off during the week)
    • Weekends: 10:00am–6:00pm
  • Shift Differentials:
    • After 5pm: +10%
    • Weekends: +15%
  • Pay $16.00/hr base / Bilingual Pay: $16.50/hr base → higher evening/weekend differential rates
Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.


Remote working/work at home options are available for this role.
Not Specified
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