Engineering Structures Jobs in Wyandotte
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As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
The Role
Our Consulting group is looking for a Consultant to join our Automotive Consulting team. The ideal candidate will have a strong background project management, with a passion for driving strategic security objectives. and ensure that the project progresses smoothly.
We're looking for Consultants who can deliver within Cognizant's Five Pillars of Consulting: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a consultant, this means creating high-quality client deliverables and taking ownership (with supervision) of producing client content and meeting client expectations; developing an expertise in your functional area, including obtaining certifications; contributing to Client Satisfaction and/or RFPs; supporting leadership and contributing to content development for service offerings; and participating in PeopleCare initiatives and always exhibiting personal leadership. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.
Job Summary:
We are seeking an experienced Program Manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor's degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
- Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
- Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
- Ensure compliance with all safety, security, and operational protocols.
- Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
- Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
- Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
- Monitor site productivity metrics and implement improvements to enhance efficiency.
- Respond to on-ground escalations and operational emergencies promptly.
- Prepare weekly operational status reports and performance summaries.
- Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
- Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.
Qualifications
- 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
- Prior experience in a supervisory or lead role managing teams.
- Strong understanding of safety protocols and compliance-driven environments.
- Excellent communication, leadership, and people management skills.
- Ability to analyze performance metrics and identify process improvement opportunities.
- Comfortable working in dynamic and fast-paced field settings.
- Valid driver's license with a clean driving record.
- Ability to travel between assigned cities as needed.
Preferred Skills
- Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
- Knowledge of incident reporting, compliance documentation, and operational audits.
- Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
- Significant travel required - approximately 90% of the time across locations.
Akkodis is seeking a Workforce Manager for a Contract job with a client in Dearborn, MI. \"The ideal candidate should have experience with at least WorkForce Software Deployment Lead to support the ATLAS program.\"
Rate Range: $74/hour to $79/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Workforce Manager Job responsibilities include:
- Lead and support end-to-end SDLC activities including requirements gathering, design, build & configuration, testing, training, deployment, and post-go-live support.
- Configure and implement Workforce Software modules including Time & Attendance, Standard Scheduling, and Job Scheduling.
- Manage Absence, Case Tracking, and Reporting module configuration to align with business requirements.
- Collaborate with cross-functional stakeholders to ensure successful implementation, system optimization, and ongoing production support.
Desired Qualifications:
- Bachelor's Degree in Computer Science or a related field.
- 8+ years of combined experience WorkForce Software Deployment Lead to support the ATLAS program
- Lead end-to-end Program & Project Management, overseeing PM governance, budgets, timelines, risk tracking, and delivery milestones while ensuring alignment with business objectives.
- Drive full Software Development Lifecycle (SDLC) execution for Workforce Management Systems, including planning, requirements analysis, technical design, build, testing, deployment, and post-implementation support.
- Manage financial reporting, project planning, documentation, and technical/program analysis, ensuring accurate forecasting, performance tracking, and structured delivery using Jira for workflow management.
- Provide strong cross-functional team leadership, facilitating collaboration across business, technical, and vendor teams to drive problem-solving, solution delivery, and continuous process improvement.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 61 or
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
A leading automotive company is seeking an Employment Paralegal to support its Labor and Employment Legal team at its corporate headquarters in Dearborn, MI. This is an excellent opportunity for someone with strong employment litigation, discovery, and legal research experience to work directly with attorneys and cross-functional business partners in a fast-paced, in-house environment.
This is a hybrid role (40 hours per week) based in Dearborn, MI. Candidates must be local to the area.
Hours: Full-time (40 per week)
Location: Dearborn, MI (on-site)
Duration: Approximately 6 months
Pay: $60-$65/hour
What You’ll Do
- Support employment litigation matters, including discovery management, drafting responses to interrogatories, and coordinating document productions
- Assist attorneys with administrative charges filed with the EEOC and state and local human rights agencies
- Partner closely with Employment Legal attorneys, Human Resources, and business stakeholders to gather facts and documents for legal assessments
- Conduct legal research on federal, state, and local employment laws (e.g., Title VII, ADA, FMLA, FLSA)
- Draft and proofread legal documents, including settlement agreements, separation agreements, and internal memoranda
- Manage legal holds and ensure proper preservation of evidence related to employment litigation
What We’re Looking For
- Bachelor’s degree or Associate’s degree in Paralegal Studies required
- Paralegal Certificate from an ABA-approved program strongly preferred
- 3–5 years of experience supporting employment law matters as a Paralegal (law firm or in-house)
- Hands-on experience managing discovery and eDiscovery processes
- Strong legal research and writing skills (Westlaw, LexisNexis, or similar)
- Ability to handle sensitive and confidential information with discretion
You will be responsible for installing, inspecting, testing, servicing, and troubleshooting fire alarm systems across commercial and industrial environments.
Key Responsibilities
- Install, program, test, inspect, and service fire alarm systems in accordance with NFPA, local, and state codes
- Troubleshoot system issues including panels, initiating devices, notification appliances, and wiring
- Perform routine inspections, preventative maintenance, and annual testing
- Accurately document service reports, deficiencies, and corrective actions
- Communicate clearly with customers, project managers, and AHJs
- Maintain tools, test equipment, and company vehicle (if provided)
- Follow all safety policies and procedures on job sites
- 2+ years of hands-on experience as a Fire Alarm Technician (or equivalent)
- Strong knowledge of fire alarm systems (Notifier, Silent Knight, Fire-Lite, Simplex, EST, etc.)
- Understanding of NFPA 72 and local fire codes
- Ability to read blueprints, schematics, and wiring diagrams
- Valid driver's license and clean driving record
- Strong troubleshooting and problem-solving skills
- NICET Level I–III (or working toward certification)
- Experience with inspections and service work
- Low-voltage or electrical background
- State fire alarm license (where applicable)
- Competitive pay based on experience
- Overtime opportunities
- Company vehicle and tools (if applicable)
- Training, certification support, and career advancement
- Health benefits, PTO, and paid holidays
- A stable company with a strong reputation in life safety
You will be responsible for installing, inspecting, testing, servicing, and troubleshooting fire alarm systems across commercial and industrial environments.
Key Responsibilities
- Install, program, test, inspect, and service fire alarm systems in accordance with NFPA, local, and state codes
- Troubleshoot system issues including panels, initiating devices, notification appliances, and wiring
- Perform routine inspections, preventative maintenance, and annual testing
- Accurately document service reports, deficiencies, and corrective actions
- Communicate clearly with customers, project managers, and AHJs
- Maintain tools, test equipment, and company vehicle (if provided)
- Follow all safety policies and procedures on job sites
- 2+ years of hands-on experience as a Fire Alarm Technician (or equivalent)
- Strong knowledge of fire alarm systems (Notifier, Silent Knight, Fire-Lite, Simplex, EST, etc.)
- Understanding of NFPA 72 and local fire codes
- Ability to read blueprints, schematics, and wiring diagrams
- Valid driver's license and clean driving record
- Strong troubleshooting and problem-solving skills
- NICET Level I–III (or working toward certification)
- Experience with inspections and service work
- Low-voltage or electrical background
- State fire alarm license (where applicable)
- Competitive pay based on experience
- Overtime opportunities
- Company vehicle and tools (if applicable)
- Training, certification support, and career advancement
- Health benefits, PTO, and paid holidays
- A stable company with a strong reputation in life safety
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
About the Role The Global Data, Insight & Analytics (GDIA) organization at Client is seeking a Data Scientist to develop advanced analytics products that drive vehicle content strategy decisions.
This role sits within the Marketing Analytics team and focuses on applying machine learning, artificial intelligence, statistical modeling, and mathematical optimization to high-impact business problems.
The Data Scientist will design, develop, and deploy analytical solutions that support strategic decision-making across North American vehicle programs.
This role requires strong quantitative expertise, advanced Python skills, and experience working in cloud-based data environments, particularly Google Cloud Platform (GCP).
Required Qualifications Master’s degree or higher in Data Science, Statistics, Economics, Engineering, Mathematics, Operations Research, or a related quantitative field.
2+ years of experience in advanced analytics, including machine learning, mathematical optimization, statistical modeling, econometrics, or AI.
1+ year of experience working with large datasets in cloud-based environments (e.g., GCP).
Strong proficiency in Python for analytical workflows.
Ability to communicate complex analytical concepts to business and product stakeholders.
Preferred Qualifications PhD in a quantitative discipline.
Experience deploying machine learning or advanced analytics models into production systems.
Familiarity with AI-assisted analytics approaches (e.g., scenario exploration, search space optimization).
Experience in Agile or product-driven environments.
Hands-on experience with Google Cloud Platform.
Strong interpersonal and communication skills with the ability to simplify complex topics for leadership audiences.
V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
Job Title: Program Manager – IT & Contact Center Programs
Location: Dearborn, MI
Employment Type: Full-Time
Job Summary:
We are seeking an experienced program manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor’s degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
Job Title: Program Manager - Cybersecurity
Location: Dearborn, MI
Client : Cognizant
Job Summary:
We are seeking an experienced Program Manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor’s degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Essential Job Functions: Technical Project Coordination: Lead the technical execution of monthly initiatives to support the project.
This includes following managing JIRA workflows and ensuring milestones are met with the various stakeholders.
Analyst: Perform verification of requirements intake to ensure completeness before hand-off to development.
Documentation & Mapping: Develop comprehensive documentation, including functional specifications, data flow diagrams, and variant mapping.
Technical Oversight: Monitor technical team delivery cadence and enforce code quality standards via Sonarqube reports and compliance audits.
Issue Triage: Monitor technical ticket queues (defects, enhancements, support requests) to ensure proper technical classification and efficient triage to the appropriate engineering teams.
Minimum Qualifications and Job Requirements: 3+ years of experience as a Technical Analyst, Technical Coordinator, Project Coordinator or in a related role focused on technical delivery.
A project manager w/QA or development background would also be a candidate for this role.
Bachelor's degree in Information Technology, Digital Business, Engineering, or a related field or equivalent experience.
Systems Thinker: Must be able to understand complex interdependencies and connect dots across multiple technical and business workstreams.
Organizational skills and the ability to work collaboratively with multiple workstreams is required to be successful with this role.
V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.