Engineering Structures Jobs in Wyandotte
77 positions found — Page 5
Pacific International has been exclusively retained by a leading global manufacturer of precision-engineered automotive components in the search for a Senior Program Buyer.
This is a chance to join an organization with over $1B+ in annual revenue, a strong position as a market leader in driveline systems, and a global footprint spanning North America, Europe, and Asia. The business plays a critical role in supplying world-class OEMs with components used in flagship vehicles.
With continued growth and a strong position in the global market, the company is looking for a professional who can partner with international teams, contribute to the global sourcing strategy, and turn key data into insights that drive strategic decisions.
What You'll Do:
- Manage Global Purchasing deliverables for both new and series production programs.
- Support investigation of new designs/technologies and coordinate with Commodity Buyers.
- Partner with Advanced Engineering, Cost Estimating, and Commodity teams to develop component costs when data is limited.
- Manage bill of material (BOM) costing and identify cost-saving opportunities.
- Prepare and support Commodity Buyers through quoting and sourcing aligned to program deliverables.
- Track component costs and negotiation status to ensure sourcing aligns with program cost and timing targets.
- Work cross-functionally with Engineering, Supplier Development, and Program Management to resolve supplier performance issues.
- Lead initiatives for cost reduction, VA/VE, lean activities, and resourcing projects.
- Collaborate with global and cross-functional teams, maintaining strong communication and alignment.
- Ensure timelines, policies, and procedures are met and adhered to.
Ideal Candidate Profile:
- 5–10+ years of purchasing or program management experience.
- Background in automotive OEM or Tier 1 environment.
- Proven experience with purchasing program deliverables and cross-functional coordination.
- Strong project management skills, capable of managing multiple programs simultaneously.
- Excellent verbal and written communication abilities; collaborative and proactive communicator.
- Analytical and technical proficiency (Microsoft Office, Excel, PowerPoint, costing tools).
- High energy, detail-oriented, and eager to take ownership of projects from sourcing through launch.
- Strategic thinker with potential to grow into future leadership or management roles.
About Pacific International Executive Search:
Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.
Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.
Diversity Statement:
At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.
For further information on this position and a confidential discussion about your career please contact:
Pacific International has been exclusively retained by a leading global manufacturer of precision-engineered automotive components in the search for a Senior Buyer.
This is a chance to join an organization with over $1B+ in annual revenue, a strong position as a market leader in driveline systems, and a global footprint spanning North America, Europe, and Asia. The business plays a critical role in supplying world-class OEMs with components used in flagship vehicles.
With continued growth and a strong position in the global market, the company is looking for a professional who can partner with international teams, contribute to the global sourcing strategy, and turn key data into insights that drive strategic decisions.
What You'll Do:
- Take full ownership of a defined commodity portfolio, including strategy development and execution.
- Lead the preparation and issuance of requests for quote (RFQs), evaluate total cost options, and present sourcing recommendations.
- Negotiate cost, terms, quality, technology, and delivery with suppliers to secure competitive advantage.
- Build and manage strong supplier relationships, including performance reviews, risk management, and corrective actions.
- Partner with cross-functional teams (Engineering, Program Management, Quality, Operations) to support new program launches and ensure supplier readiness.
- Conduct detailed cost analysis, make/buy scenarios, and should-cost modeling to identify savings opportunities.
- Monitor and analyze global market conditions and trends to proactively adjust sourcing strategies.
- Support change management, supplier resourcing, and process improvements across the purchasing function.
- Provide leadership in sourcing reviews, strategy presentations, and supplier negotiations.
What We're Looking For:
- 5–10 years of purchasing and supply chain management experience, ideally within automotive OEM or Tier 1.
- Proven track record of leading supplier negotiations and delivering measurable cost savings.
- Experience in commodity strategy development and portfolio ownership.
- Ability to read and interpret technical prints/specifications and identify cost drivers.
- Strong analytical skills with the ability to conduct cost breakdowns and market analysis.
- Excellent project management, organizational, and multitasking skills.
- Clear, professional communication and presentation skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
- Minimal travel required.
About Pacific International Executive Search:
Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.
Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.
Diversity Statement:
At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.
For further information on this position and a confidential discussion about your career please contact:
Asset Manager
Summary:
MUST have substation or underground experience
Asset Management Engineer is responsible for managing and optimizing the life cycle of physical assets to ensure they serve the intended purpose efficiently and effectively. This includes the development of the business process around it. Builds and maintains effective relationships with key internal and/or external decision makers.
Key Responsibilities
- Develop, implement, and maintain asset management strategies aligned with organizational goals and applicable standards
- Analyze asset performance, reliability, and lifecycle costs to support data driven investment and maintenance decisions.
- Define asset criticality, maintenance strategies to optimize risk, cost, and performance.
- Support and maintain asset management systems (e.g., EAM/CMMS platforms), ensuring data accuracy and integrity
- Proactively analyze asset performance data, benchmark performance, identifying common failures, and formulating corrective actions. Assess the life cycle of assets and make recommendations for upgrades or replacements
- Develop reports on asset records, including information on their condition, location, and develop cost-effective asset management solutions to minimize expenses
- Establish and monitor asset performance metrics (KPIs) such as availability, reliability, and total cost of ownership
- Ensure compliance with regulatory, safety, and internal governance requirements related to asset management
- Contribute to continuous improvement initiatives, standards development, and asset management documentation
Required Qualifications
- 3–7 years of experience in asset management, reliability engineering, maintenance engineering, or a related role
- Working knowledge of asset lifecycle management and reliability-centered maintenance concepts.
- Experience using asset management or CMM/EAM systems
- Strong analytical, problem-solving, and data interpretation skills.
Education
• A bachelor's degree in engineering (civil, mechanical, electrical) or related field is required.
This is an on-site position, NOT remote/hybrid
Travel: 15% (Domestic trade shows, supplier visits, athlete/coach insights)
About Us
Epoch Sports is a leading sports innovation company rooted in lacrosse and rapidly expanding into other team sports and performance gear. With a passion for innovation, design, and community, Epoch delivers best-in-class equipment, apparel, and digital experiences that empower athletes to Live. Play. Be. Epoch. From elite performance lacrosse gear to lifestyle apparel, Epoch is building a culture around the modern athlete.
Why Join Us?
Epoch sports is redefining how gear is designed and delivered to athletes at all levels. Help shape one of the fastest-growing sports brands in North America. You'll work in a fast-moving, ideas-first environment that values curiosity, creativity, innovation and performance. Remote flexibility and a team culture that values work-life balance and growth. Employee discounts and early access to gear and apparel drops and a competitive salary and benefits package.
Job Description
The Product Manager is responsible for owning the full product life cycle of Epoch Sports' hard-goods equipment (e.g., lacrosse, hockey, and baseball/softball lines) from concept through end-of-life. Operating out of our Detroit headquarters and collaborating daily with Engineering, Design, Manufacturing, Marketing, Sales, and Finance, the Product Manager will translate athlete insights and market analytics into profitable, best-in-class products that reinforce Epoch's reputation for performance and innovation.
Key Responsibilities
- Strategy & Road-Mapping
- Build and maintain a 3-year product roadmap aligned with corporate strategy, category trends, and revenue/profit targets.
- Conduct market segmentation, competitor benchmarking, pricing analysis, and consumer research to identify white-space opportunities
- New Product Development (NPD)
- Author product briefs with clear value propositions, feature sets, volumes, cost targets, and launch timing; secure cross-functional approval through stage-gate process.
- Serve as the Program Manager for assigned NPD projects—driving timeline adherence, risk mitigation, and milestone communication.
- Champion voice-of-customer (VOC) testing with athletes, coaches, and dealers; translate feedback into actionable design requirements.
- Lifecycle Management
- Monitor sell-through, margin, and inventory health post-launch; drive cost-reduction, line extensions, or end-of-life decisions.
- Collaborate with Operations and Finance to manage SKU rationalization and maintain optimal inventory turns.
- Commercial Readiness
- Partner with Marketing to build go-to-market (GTM) assets—positioning statements, feature/benefit narratives, packaging, POP, and digital content.
- Train Sales Reps, Customer Service, and Retail Partners on product knowledge, differentiation, and competitive advantages.
- Source additional manufacturing equipment to bring products to market.
- Financial Ownership
- Own P&L for assigned categories—set pricing, forecast volumes, track COGS, and optimize gross margin.
- Prepare business cases and ROI analyses for capital expenditures or tooling investments.
- Continuous Improvement & Innovation
- Stay abreast of emerging materials, technologies, and consumer trends; recommend patent or IP opportunities.
- Facilitate cross-functional retrospectives to capture lessons learned and refine the Product Development Process (PDP).
Qualifications
- Bachelor's degree in Business, Engineering, Industrial Design, Sports Management, or a related field.
- 3–5 years of product management experience in consumer goods; sporting-goods or performance equipment strongly preferred.
- Demonstrated success launching products from concept through commercialization with measurable revenue impact.
- Proficiency in data analytics tools (Excel, Power BI, Tableau, or similar) and familiarity with PLM/ERP systems.
- Strong project-management skills—ability to lead cross-functional teams, manage overlapping priorities, and hit aggressive timelines.
- Excellent written and verbal communication skills; comfortable presenting to executives, retailers, and end-users.
- Passion for sports and understanding of athlete performance needs; lacrosse, hockey, or baseball background a plus.
Preferred Qualifications
- MBA or Master's in Product Design/Engineering.
- Experience with Lean Product Development or Agile methodologies.
- Knowledge of materials science (composites, polymers), protective equipment standards, or sports governing-body certification processes (NOCSAE, ASTM, CSA).
Work Environment and Physical Demands
- Office, R&D lab, and production floor settings; may require occasional use of PPE
- Ability to lift up to 25 lbs. for product samples/field testing
- Willingness to attend weekend tournaments, clinics, and trade shows several times per year.
Equal Employment Opportunity (EEO) Policy
Epoch Sports provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Minimum Qualifications and Job Requirements: Must have 5+ years of experience as QA test lead.
Must have 2+ year of automation experience with Selenium Must have 2+ years of SQL experience Experience with BDD using Cucumber Experience coding in Java Ability to learn new technologies quickly Excellent problem-solving skills Knowledge of Jira Ability to handle multiple tasks/projects concurrently and meet deadlines.
Ability to work in a fast-paced team environment.
Expectations include a high level of initiative and a strong commitment to job knowledge, productivity, and attention to detail Strong verbal and written communication skills.
Solid software engineering skills
- participated in full lifecycle development on large projects.
Must have the ability to self-manage and prioritize work schedule per business needs.
V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
COMMERCIAL CONSTRUCTION SALES REPRESENTATIVE
R.E. Leggette Company – Dearborn, MI
R.E. Leggette Company is a multi-generational commercial construction firm based in Dearborn, Michigan. In addition to our contracting operations, we operate an affiliated materials distribution division serving commercial contractors throughout Southeast Michigan.
We are seeking a disciplined, professional sales representative to grow our construction materials division from our Dearborn office.
POSITION OVERVIEW
This is an in-office sales position focused primarily on outbound phone sales, account development, and relationship management with commercial contractors. Occasional local contractor visits may be required, but the majority of sales activity is phone-driven and office-based.
An established distributor relationship and active contractor accounts are in place. The successful candidate will be expected to build on this foundation and actively expand our market presence.
RESPONSIBILITIES
• Execute consistent outbound call activity to develop and grow contractor accounts
• Manage pricing and protect gross margins
• Coordinate with vendor representatives and internal operations
• Track pipeline, follow-ups, and reorder cycles
• Identify opportunities to expand product usage within accounts
• Maintain structured daily sales activity
QUALIFICATIONS
• 3+ years of construction, building materials, or B2B sales experience
• Comfortable speaking with commercial contractors
• Strong follow-up and organizational skills
• Self-motivated and comfortable working within a structured office environment
COMPENSATION
Competitive base salary commensurate with experience, plus performance-based commission structure. Comprehensive benefits package included. High earning potential for top performers.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Pay: $100,000.00 - $200,000.00 per year
Why This Is a Great Opportunity
- Join a nationally established creditors' rights platform serving major financial institutions across the U.S.
- Detroit-based role with the flexibility of a remote structure when appropriate
- Substantive litigation work handling real foreclosure and collections matters, not narrow task assignments
- Trusted ownership of a significant caseload in a high-volume, well-supported practice
- Long-term growth opportunity within a firm that continues expanding nationally
Location
Detroit, MI office. The role may be remote; however, travel throughout Michigan is required for hearings and court appearances as needed.
Note
Must be licensed and in good standing with the Michigan State Bar and have 5+ years of mortgage foreclosure and collections experience. Admission to Michigan federal district and bankruptcy courts is expected and can be obtained quickly if not already admitted.
About Our Client
Our client is a long-standing national law firm with an 18-state footprint, representing leading lenders, mortgage servicers, investors, and financial institutions. The firm is known for combining deep creditors' rights experience with modern systems, strong client relationships, and a collaborative professional culture.
Job Description
- Manage a high-volume creditors' rights caseload focused on mortgage foreclosure and collections matters
- Handle contested litigation including discovery disputes, depositions, motion practice, and hearings
- Appear in Michigan state and federal courts and provide hearing coverage statewide
- Draft pleadings, briefs, and settlement communications with precision and efficiency
- Apply federal and state laws impacting default servicing and consumer finance matters
- Collaborate with internal teams to maintain workflow efficiency, deadlines, and strong client support
- Contribute to firm growth through leadership, professionalism, and relationship development
Qualifications
- Active Michigan Bar license in good standing
- Licensed or able to obtain admission promptly in Michigan federal district and bankruptcy courts
- 5+ years mortgage foreclosure and collections experience
- Comfortable managing a significant caseload in a high-volume environment
- Strong litigation, writing, and courtroom skills
- Willingness to travel throughout Michigan for hearings and court appearances
Why You'll Love Working Here
This role offers the flexibility of a remote-capable structure with the substance of real litigation work and the backing of a Detroit-based office. You'll have autonomy over your matters, support from a national platform, and the opportunity to grow within a firm that values performance, reputation, and long-term relationships.
JPC-642
Job Type: Full-time
Benefits:
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
