Engineering Structures Jobs in Santa Ana, CA
206 positions found — Page 4
Project Engineer – R.D. Olson Construction | SoCal
Southern California | Commercial GC | Hospitality + Multifamily
This isn’t just another construction job. It’s your launchpad.
At R.D. Olson Construction, we’re not just building projects — we’re building careers. If you’re early in your construction career and hungry to grow, we’ve built a Project Engineer role designed to accelerate you into a leadership path.
You'll be deeply embedded in the construction of major hotel and multifamily projects, where your coordination, communication, and hustle will directly impact the success of our projects. This is where the learning curve is steep, the standards are high, and the potential is real.
Why This Role Matters
As a Project Engineer, you’ll be at the heart of it all — tracking RFIs and submittals, coordinating with top-tier subcontractors, and ensuring every material delivery and meeting runs like clockwork. You’ll be the link that keeps the site running smoothly and the team aligned.
But this isn’t just a checklist job — it’s your first step toward becoming a Project Manager. You’ll be learning directly from experienced leaders, earning trust through results, and taking on more responsibility every month. We’ve built the ladder. You just have to climb it.
Why Top Performers Choose R.D. Olson
You’ll grow fast.
From day one, you're part of our Project Manager Career Ladder — supported by RD Olson University and mentors who’ve been in your shoes.
You’ll make an impact.
You’ll support signature construction projects across Southern California, representing the next generation of innovation in hospitality and housing.
You’ll be part of something real.
This isn’t a job where you push paper. It’s a job where you walk job sites, solve real problems, and see your work come to life — day after day.
What You Bring
- A degree in Construction Management, Engineering, or hands-on experience as a Project Engineer
- Construction experience
- Residing in Southern California and a willingness to travel to job sites
- A mindset for growth, grit, and detail — not just checking boxes
Your Career, Engineered for Impact
Whether you're fresh from school or bringing a few years of field experience, this role is built to grow with you. Within your first year, you’ll:
- Master RFIs, submittals, and procurement coordination
- Support construction projects with real impact
- Build the relationships you’ll need to lead
This is a role where high performers thrive — and where those who show initiative are never held back.
Let’s Build What’s Next — Together
If you’re ready to turn your potential into a plan and your ambition into action, we want to talk. At R.D. Olson, we don’t just offer jobs — we offer careers worth building.
What You'll Receive
Salary of $65,000 to $96,000 plus construction bonus. 100% associate health insurance. 401k plan with matching. Paid time off. Volunteer opportunities.
The Tax Manager will lead income tax planning, compliance, and risk management across corporate, partnership, and REIT structures, ensuring the company’s tax position is optimized, compliant, and aligned with business objectives.
This role serves as a key internal tax authority, partnering closely with crossfunctional teams and external advisors on complex tax matters, audits, and strategic transactions.
Key Responsibilities Manage external advisors in the preparation, review, and timely filing of federal, state, and local corporate, partnership, and REIT income tax, franchise, and information returns Develop and implement tax planning strategies to minimize overall tax exposure and optimize tax function costs Oversee REIT qualification matters, including REIT testing and ongoing compliance Support tax due diligence for acquisitions and assist with tax aspects of disposition transactions Manage indirect tax filings and payments, including B&O tax, gross receipts tax, and business licenses Support taxable REIT subsidiary (TRS) activities, including quarterly tax provisions, intercompany transactions, income and service allocations, tax credit tracking, and annual overhead surveys Assist with income tax audits and respond to tax notices and inquiries Qualifications Bachelor’s degree 5+ years of progressive experience in tax planning and compliance involving corporate, partnership, and REIT structures CPA certification preferred Big 4 public accounting experience preferred Strong technical knowledge of partnership taxation required; solid understanding of corporate and California tax, REIT qualification, TRS transfer pricing, and U.S.
GAAP income tax reporting
Are you an experienced litigation attorney with a background in construction or complex business disputes who is seeking a fully remote role without sacrificing the quality or sophistication of your work? Do you want to collaborate with seasoned litigators on high-exposure matters while enjoying the flexibility of a remote practice? Are you looking for a firm that values excellence, trust, and long-term professional growth?
If so, this opportunity may be an excellent fit.
Scion Legal has been engaged to lead a confidential search on behalf of a respected and well-established multi-office law firm with a strong presence across the Southwest and Western United States. The firm is seeking a Construction and Business Litigation Attorney to support its Irvine, California office, with the role structured as fully remote.
LEGAL OPPORTUNITY OVERVIEW
This is a compelling opportunity for a motivated and detail-oriented attorney with 2 to 7 years of experience to join a sophisticated construction and business litigation practice in a fully remote capacity. Attorneys in this group handle complex, high-value matters and work closely with experienced partners, clients, and insurance carriers across a wide range of industries and jurisdictions.
Despite the remote structure, attorneys are fully integrated into case teams and entrusted with meaningful responsibility across all phases of litigation.
WHAT YOU WILL DO
- Represent clients in complex construction and business litigation matters
- Handle disputes involving design professionals, contractors, manufacturers, developers, and property owners
- Draft and argue motions, pleadings, and discovery responses
- Participate in depositions, mediations, arbitrations, trials, and appellate matters
- Provide strategic counsel to clients and insurers throughout the lifecycle of construction projects, including claims guidance during active design and construction
- Work on matters involving large-scale infrastructure, public works, and commercial developments such as transportation projects, healthcare facilities, hospitality properties, utilities, and residential developments
- Collaborate remotely with partners and litigation teams while maintaining a high level of responsiveness and professionalism
WHAT YOU BRING
- J.D. from an ABA-accredited law school
- Active bar membership in good standing in at least one U.S. jurisdiction
- 2 to 7 years of experience in construction law, complex litigation, or business litigation
- Strong legal writing, analytical, and advocacy skills
- Prior experience working with insurance carriers or insured clients is strongly preferred
- Ability to manage matters independently in a remote environment while contributing effectively to a team-based practice
COMPENSATION AND REMOTE STRUCTURE
- Base Salary Range: $130,000 to $190,000, depending on experience and overall fit
- Fully remote role aligned with the Irvine, California office
- Exposure to sophisticated, high-value litigation and nationally significant construction projects
- Collaborative culture with experienced trial attorneys and meaningful mentorship
- Clear long-term growth and advancement potential
This is a rare opportunity to join a well-regarded construction and business litigation practice while enjoying the flexibility of a fully remote role tied to a premier Southern California office.
ABOUT OUR SEARCH FIRM:
Scion Staffing is a national, award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing.
We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.
Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.
For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.
Remote working/work at home options are available for this role.
Senior Associate Attorney
Reports to: General Counsel
Essential Functions
- Support and coordinate real estate closings, including review of closing documentation, settlement statements, payoff calculations, title matters, and post-closing issue resolution.
- Work closely with the Legal Department, Compliance, Capital Markets, Servicing, and Asset Management teams to ensure special asset strategies align with Archwest’s legal, regulatory, and investor requirements.
- Ensure internal and external compliance across all special asset activities, including adherence to federal and state regulatory requirements (licensing, foreclosure laws, bankruptcy rules, AML, privacy, and ECOA considerations).
- Assist with regulatory examinations, audits, and investor reviews by maintaining audit-ready documentation and responding to inquiries related to special assets and distressed loans.
- Support capital markets initiatives by providing data, analysis, and documentation related to special asset performance, warehouse lending facilities, securitizations, and financing structures.
- Establish and maintain operational reporting to identify performance trends, service-level gaps, risk exposure, and root-cause servicing issues.
- Implement controls, risk-mitigation procedures, and process improvements to reduce legal, operational, and compliance risk.
- Partner with senior management to support long-term planning, strategy development, and execution based on market conditions, regulatory changes, and portfolio performance.
- Oversee policy and procedure development and enhancements related to special assets, loan servicing, workouts, and enforcement actions.
- Manage special assets to achieve the highest and best outcome, including loan resolution, refinance, reinstatement, forbearance, foreclosure, bankruptcy, loss mitigation, liquidation, note sales, and structured workouts.
- Oversee complex real estate–related transactions, including distressed loan workouts, deed-in-lieu transactions, REO strategies, loan modifications, restructurings, and asset dispositions.
- Respond to internal, client, investor, and borrower escalations related to distressed assets and complex transactions.
- Appropriately assess legal, regulatory, and operational risk when making business decisions.
Competencies/Skills
- Strong working knowledge of real estate transactions, loan workouts, and distressed asset resolution.
- Demonstrated understanding of regulatory compliance frameworks affecting mortgage lending and servicing.
- Moderate experience across default servicing and special asset functions, including collections, loss mitigation, foreclosure, bankruptcy, REO, claims, and default compliance.
- Experience supporting or working with warehouse lending facilities and collateral enforcement is a strong plus.
- Strong analytical and financial analysis skills with the ability to evaluate risk and structure solutions.
- Excellent written and verbal communication skills with the ability to interact effectively with attorneys, regulators, investors, borrowers, and internal stakeholders.
- Ability to manage multiple priorities in a fast-paced, highly regulated environment.
- Strong attention to detail with an organized, process-driven mindset.
- Collaborative team player with the ability to work cross-functionally while exercising sound judgment and discretion.
Education and Experience
- Juris Doctor (JD) required.
- Active California Bar license required.
- Bachelor’s degree or equivalent professional experience required.
- 3+ years of experience in special assets, mortgage operations, loan asset management, real estate transactions, legal operations, or related financial services.
- Highly preferred experience includes:
- Real estate closings and loan workouts
- Distressed debt and enforcement actions
- Warehouse lending facilities
- Regulatory compliance, audits, or examinations
- Experience working closely with legal, compliance, capital markets, and servicing teams strongly preferred.
Accessibility:
At Archest, we will make reasonable accommodation to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at
Compensation: salary +annual bonus ($175,000-$225,000)
SENIOR TAX ATTORNEY
Individual Tax Planning and Advisory
Talley Law Group | Orange, CA | Hybrid
Full-Time | $180,000 to $200,000 Base + Bonus Eligible
About the Firm
Talley Law Group (TLG) and its affiliated entity Talley LLP (Talley) deliver integrated tax, legal, accounting and consulting services to entrepreneurially driven businesses and high-net-worth individuals. Our professionals act as each client's most trusted advisor by providing strategic and technically sophisticated solutions across complex financial, tax, and legal matters, along with the legal documentation necessary to substantiate them.
Position Summary
Talley Law Group is seeking a Senior Tax Attorney to lead and grow our individual tax practice. This is a client-facing, advisory-driven role for an attorney who thrives on building relationships, solving complex individual tax challenges, and bringing in new clients within the high-net-worth space. Client advisory and practice growth are the primary focus, supported by meaningful tax research across individual and related matters.
The ideal candidate combines deep technical skill with the energy and credibility to help build something. You will manage a client portfolio from day one, serve as a go-to resource for colleagues, and play an active role in expanding the practice.
What You Will Do
- Advise high-net-worth individuals and families on sophisticated income tax planning, compensation structuring, and wealth preservation strategies.
- Serve as the lead attorney on individual client relationships, delivering proactive, year-round service.
- Build your book of business by developing referral relationships, attending industry events, and engaging prospective clients.
- Conduct substantive tax research to support your own client matters and colleagues across the firm.
- Prepare technical memoranda and planning recommendations grounded in current statutory, regulatory, and administrative guidance.
- Collaborate across practice areas on matters involving individual, partnership, and trust and estate issues.
- Monitor federal and California tax legislative developments and communicate relevant changes to clients and colleagues.
- Support tax controversy matters for individual clients, including audit responses and IRS notice resolution.
- International individual tax experience is a plus but is not required.
- Estate planning experience is a plus but is not required.
Essential Functions
Individual Tax Advisory
- Advise clients on income tax planning, investment structures, compensation arrangements, and entity strategies for high-net-worth individuals.
- Serve as the lead attorney for assigned client relationships, ensuring proactive, value-added service throughout the year.
- Identify planning opportunities through return review and ongoing client dialogue.
- Collaborate with CPAs and other advisors to deliver coordinated, comprehensive client solutions.
- Lead and participate in client meetings with confidence and technical authority.
Client Growth and Relationship Development
- Identify and pursue new individual tax clients through networking, referrals, and community involvement.
- Build and maintain relationships with CPAs, financial advisors, family offices, and other referral sources across Southern California.
- Represent Talley Law Group at professional events, seminars, and industry functions.
- Contribute to proposals and new client onboarding within the individual tax practice.
- Set and track personal client growth goals as part of your Balanced Scorecard (BSC).
Tax Research
- Conduct well-reasoned tax research on individual, partnership, and cross-border matters in support of client work and internal teams.
- Prepare clear, authoritative technical memoranda summarizing research findings and planning recommendations.
- Work with AI-assisted research platforms (e.g., Bloomberg, Checkpoint, Blue J), applying sound professional judgment to evaluate results.
- Stay ahead of emerging issues and legislative changes affecting individual taxpayers.
Collaboration and Firm Support
- Serve as a go-to resource for colleagues on individual tax questions, particularly for high-net-worth client matters.
- Partner with estate planning, business tax, and compliance teams on integrated client engagements.
- Contribute to internal training sessions, knowledge-sharing, and firm improvement initiatives.
Mentorship and Professional Development
- Develop and maintain a personalized Balanced Scorecard (BSC) that outlines your strategic steps toward personal and professional growth in alignment with firm goals.
- Provide guidance and on-the-job training to junior attorneys and support staff.
- Participate actively in firm initiatives and team activities.
- Maintain required CPE and CLE.
What Success Looks Like
We want this person to hit the ground running and grow with the firm. Here is a general sense of what we hope to see:
First 45 Days: Get oriented. Learn our systems, meet your colleagues, and develop a clear picture of your client portfolio and BSC goals.
First 90 Days: Begin leading client conversations, manage assigned matters with growing independence, and identify your first relationship-building opportunities.
First 6 Months: Complete onboarding, manage matters on budget, show early progress on client growth activities, and demonstrate active progress on your BSC.
First Year: Own your client relationships, contribute to new client opportunities, and establish yourself as a trusted resource both internally and in the market. Implement your first-year BSC and build out your second-year plan.
What We Are Looking For
- 5 to 7 years of experience in individual tax planning at a law firm, CPA firm, or integrated advisory practice.
- Strong command of high-net-worth individual income tax planning, including compensation, investment, and entity considerations.
- Solid tax research skills and the ability to produce clear, well-reasoned written analysis.
- Comfort with AI-assisted legal and tax research tools.
- A track record of, or genuine interest in, developing client relationships and growing a practice.
- An entrepreneurial mindset and the drive to build, not just maintain.
- Outstanding written and verbal communication skills, including the ability to explain complex tax issues to non-attorney clients.
- JD required; LLM in Taxation preferred. Active California Bar membership required.
- International individual tax experience is a plus but is not required.
- Estate planning experience is a plus but is not required.
Compensation and Schedule
Base salary of $180,000 to $200,000 depending on experience, plus bonus eligibility. This is a hybrid role with one required in-office day per week (Wednesdays). Minimal travel expected.
Talley Law Group is an equal opportunity employer.
This role requires consistent daily prospecting and outreach to healthcare organizations to develop new client relationships.
Position Summary:
The Healthcare Staffing Sales Executive is responsible for driving new business development and managing client relationships within an assigned territory. This role focuses on identifying healthcare organizations that need staffing support and presenting MediQuest staffing services. This position requires strong prospecting skills, the ability to build long term partnerships, and a consultative approach to selling healthcare workforce solutions.
Responsibilities:
• Proactively identify and develop new healthcare clients within hospitals, healthcare systems, medical groups, and outpatient clinics
• Build a consistent pipeline of new clients through daily outreach and relationship building
• Schedule meetings with decision makers including HR leaders, Talent Acquisition professionals, Administrators, Procurement, and Healthcare Executives
• Conduct sales presentations that highlight MediQuest healthcare staffing and medical staffing services
• Provide pricing proposals and negotiate service agreements with new and existing clients
• Build and maintain strong client relationships to ensure long term partnerships and repeat business
• Maintain disciplined sales activity including prospecting, follow-up, and CRM documentation
• Collaborate closely with recruiting teams to ensure successful candidate placements and long-term client satisfaction
• Manage a consistent sales pipeline through CRM activity and territory planning
• Maintain a high level of responsiveness and service to healthcare clients
Traits That Lead to Success:
• Comfortable initiating conversations with new contacts and asking for meetings
• Persistent and resilient when prospecting and developing new relationships
• Organized and disciplined in maintaining consistent follow-up with prospects
• Naturally curious and consultative when learning about healthcare workforce challenges
• Ability to build credibility and trust with healthcare administrators and clinical leaders
• Strong listening ability and curiosity to uncover a client’s workforce challenges, allowing you to tailor staffing solutions that address their specific needs
Qualifications:
• Bachelor’s degree preferred or equivalent professional experience
• Two to three years of sales experience preferred
• Experience in healthcare or medical staffing sales, or business development in healthcare preferred
• Experience selling to hospitals, medical groups, or healthcare organizations is a plus
• B2B sales experience, preferably selling a service
• Strong communication and relationship building skills
• Highly organized with strong time management abilities
• Self-motivated and able to manage a sales territory independently
• Comfortable with prospecting, cold outreach, and networking
• Proficiency with CRM systems and standard business software
Compensation and Benefits:
• Competitive base salary plus commission structure
• Base salary: $70,000 – $90,000 depending on experience
• Uncapped commission structure based on new business development and client growth
• Quarterly New Client Bonuses
• Annual Bonus for exceeding Gross Margin target
• Opportunity to grow within an established healthcare staffing organization
• Strong recruiting and operational support
• Established brand with over 50 years in the staffing industry
About MediQuest Staffing:
MediQuest Staffing, a division of Kimco Staffing Services, connects healthcare organizations with skilled professionals who support patient care and clinical operations. Since 1965, MediQuest has partnered with hospitals, medical groups, outpatient clinics, and healthcare organizations to provide reliable healthcare recruiting and staffing solutions.
Strategic Account Director
Irvine, CA (on-site/hybrid/remote)
Role Overview
As Strategic Account Director, you will lead RIS Rx’s largest and most complex client programs, driving enterprise-level partnerships and ensuring operational excellence. This role is built for a dynamic, analytically driven leader who thrives in managing highly complex products, where success is defined by data integrity, operational precision, and cross-functional execution.
Core Responsibilities
Enterprise Account Ownership
- Act as the primary enterprise account owner for RIS Rx’s manufacturer programs.
- Own the overall client relationship, including executive-level communication, escalation management, and long-term account health.
- Ensure alignment between client objectives and RIS Rx’s operational, analytic, and product capabilities.
Cross-Functional Leadership
- Serve as the executive relationship lead across Client Success, Implementations, Product, Analytics, and Operations teams.
- Drive structured execution across all workstreams, ensuring clarity of ownership, timelines, and deliverables.
- Partner closely with internal leadership to align account strategy, resourcing, and performance expectations.
Program Oversight & Quality Control
- Provide oversight to ensure high client satisfaction and sustained program performance, including accurate claims, enrollment, and financial reporting.
- Maintain rigorous quality control standards while ensuring operational readiness and scalability for large manufacturer programs.
- Review and challenge data outputs prior to client delivery, ensuring accuracy, defensibility, and narrative clarity.
Ideal Backgrounds
Healthcare Consulting
- Experience advising pharmaceutical manufacturers, payers, or providers on commercial, access, or affordability programs.
- Comfortable operating in ambiguous environments and translating complex findings into clear recommendations.
Enterprise SaaS Account Management
- Ownership of large, complex client relationships where success depends on analytics, process design, and cross-functional coordination rather than pure sales tactics.
Financial Services
- Experience supporting banks, payments, or benefit-administration tools requiring precise Excel-based modeling, reconciliation, and large-file validation.
Across all backgrounds, candidates must demonstrate the ability to interpret messy, real-world datasets and convert them into actionable operational decisions.
Required Skills & Qualifications
- 7+ years of experience in account management, consulting, or enterprise client success within healthcare, SaaS, or financial services.
- Proven experience functioning as the key client sponsor for operationally complex, data-intensive products.
- Advanced Excel expertise, including:
- Dynamic formulas
- Pivot tables
- XLOOKUP and complex data reconciliation
- Large-file validation and financial modeling
- Exceptional ability to translate complex datasets into clear operational narratives for both internal teams and external stakeholders.
Leadership Attributes
- Consulting-style mindset: structured, and comfortable challenging assumptions and data prior to external sharing.
- Enterprise-level communicator who builds trust through analytic rigor and operational credibility.
- High-EQ leader capable of operating as a junior executive sponsor for RIS Rx’s most important client relationships.
Preferred Qualifications
- MBA or degree in economics, analytics, finance, or a related field.
POSITION:
RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.
YOUR RESPONSIBILTIES:
Sales
- Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
- Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
- Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
- Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.
Customer Service
- Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
- Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
- Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
- Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.
Operations
- Execute all POS transactions with precision and efficiency.
- Confidently open and close the store register in full compliance with company policies.
- Participate proactively in inventory management while upholding the highest standards of loss prevention.
- Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
- Always uphold immaculate store presentation and operational readiness.
PROFILE:
- Proven success in a premium or luxury retail environment
- Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
- Impeccable personal presentation with exceptional communication skills
- Strong problem-solving capabilities, a refined attention to detail.
- A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
- Flexible availability, including evenings, weekends, and holidays.
- Able to regularly lift and handle Items up to 20 lbs.
- Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.
Job Title: Electronics Lab Technician
Location: Tustin, CA
Zip Code: 92780
Duration:4+ Months
Qualifications
* 2+ years of technician work experience in electronics/engineering labs
* Technology/Technician degree or equivalent experience
* Electric vehicle experience a plus
* Basic electrical understanding
* Excellent soldering and harnessing skills
* Familiar with test equipment such as multimeters, oscilloscopes, eloads, etc.
* Strong technical ability
* Ability to solder fine pitch ICs and 0402 components.
* Experience with MS office tools (Outlook/Excel/Word/PowerPoint/Project)
* Familiarity with Jira tools is a plus
* Python Scripting is a plus
* IPC-610, IPC-620, IPC-7711, IPC-7721 or J-STD-001 certifications are a plus
Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.
Key Responsibilities
- Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
- Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
- Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
- Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
- Establish and lead service training programs supporting continuous development of customer service and technical personnel.
- Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
- Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
- Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
- Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
- Foster a culture of accountability, collaboration, and customer-first execution across the service organization.
Qualifications & Experience
- 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
- Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
- Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
- Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
- Excellent leadership, communication, and stakeholder influence skills.
- High emotional intelligence with a coaching-oriented leadership style.
- Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
- Passion for building scalable service organizations and delivering exceptional customer experiences.