Engineering Structures Jobs in Riverside Rhode Island Flexible
344 positions found — Page 6
We are supporting a leader in the speciality electronics space on their search for a Senior Director of Product Management to lead the strategy, roadmap, and execution for a portfolio of retail-focused hardware products. The position oversees senior product managers and hardware design leadership, establishes high standards for hardware product management, and ensures that technical solutions support business, operational, and market objectives. The leader will drive a unified roadmap, accelerate new platform development, and deliver measurable improvements in performance, cost, and customer experience.
Responsibilities
- Own the end‑to‑end hardware product strategy and roadmap across multiple product lines.
- Lead and develop a team of product managers and technical design leaders.
- Deliver next‑generation hardware platforms that meet cost, reliability, and regulatory requirements.
- Manage the R&D budget for hardware innovation and sustaining activities.
- Guide decisions on prototyping, design tradeoffs, and vendor partnerships to optimize quality and speed.
- Ensure portfolio decisions balance business priorities, technical feasibility, and operational readiness.
- Collaborate closely with engineering, procurement, UX, field operations, and external partners.
- Drive improvements in uptime, total cost of ownership, and overall user and retailer experience.
Qualifications
- 12+ years in product management or related leadership roles; 5+ years managing multiple hardware product lines.
- Experience with retail‑oriented hardware such as POS systems, kiosks, vending technology, or cashless payment devices.
- Strong knowledge of relevant components, devices, and emerging hardware technologies.
- Proven success leading cross‑functional teams and senior-level talent.
- Track record of delivering measurable business outcomes tied to cost, reliability, and scalability.
- Bachelor's degree in business, engineering, or related field; advanced degree preferred.
Outside Sales Representative
Warwick, Rhode Island
$90,000 - $110,000 + Excellent Training + Technical Progression + Overtime + Company Truck + Healthcare + 401(k) + Holiday
Are you a Sales Rep from a Construction/Engineering Service Sales background looking to transition into a position with uncapped commission? Are you looking to receive full industry training and become an expert through external courses and certifications?
On offer is an opportunity to maximise your earnings with uncapped commission. This company will give you full industry training and invest in you with regular internal and external training courses to get specialized certifications to become a technical expert.
This award-winning company specialize in facilities maintenance of residential and commercial door equipment for customers in various markets and sectors. Due to continual market dominance and exciting growth plans, they are now seeking several Service Sales Reps to join and further their client base.
In this role you will be given a generous weekly base and be paid commission monthly for prospecting Garage Door Instillation sales. Starting off inside getting trained from industry experts before moving outside, going on site to quote jobs servicing, maintaining and installing residential/commercial doors and loading/dock bay equipment. You will be paid for your travel time and your fuel will be covered by the company.
This is a great chance to join a market leading business that is offering full industry training and uncapped commission to highly motivated individuals with further progression available.
The Role:
- Service Sales (cold/warm calls/site visits/networking/referrals)
- Residential or Commercial garage door instillation sales around Rhode Island
- Excellent training, career progression, Commission and company package available
The Person:
- Construction/Engineering/Service sales background
- Someone confident to do prospect sales
- Eager to receive training, progress and looking for a long-term career.
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ewart at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Registered Nurse Residency Career Opportunity
Encompass Health: Where Nursing Meets Heart, Home, and Healing
Looking for a nursing career rooted in purpose, close to your heart and home? At Encompass Health, you'll play a vital role in patients' recoveries-providing individualized, compassionate care that makes a lasting impact. Here, small victories add up to monumental change, and you'll thrive in an environment built on support, advanced resources, and teamwork.
For new graduates or nurses with less than one year of experience, our 9-month Nurse Residency Program offers structured guidance and added support as you begin your career in rehabilitation nursing. With extended orientation, interdisciplinary shadowing, focused education, and an evidence-based project, the program sets you up for long-term success.
Encompass Health is where nursing becomes more than a job-it's a meaningful contribution to your patients, your community, and yourself.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
Our benefits are designed to support your well-being and start on day one:
- Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
- Generous paid time off that accrues over time.
- Opportunities for tuition reimbursement and continuous education.
- Company-matching 401(k) and employee stock purchase plans.
- Flexible spending and health savings accounts.
- A vibrant community of individuals passionate about the work they do!
Realize Your Vision as a New Registered Nurse
- Join a supportive RN cohort with a structured curriculum designed to build confidence, enhance your skills, provide mentorship and set you up for long-term success.
- Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery.
- Collaborate and communicate effectively with various departments to ensure coordinated care and provide direct patient care when needed.
- Celebrate victories and milestones achieved by our patients.
Qualifications
- Valid RN licensures as required by state regulations.
- CPR certification (ACLS preferred).
About the role:
The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you’ve completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management. For a look at a day in the life of a TQL Sales Representative, watch this video at IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED
What’s in it for you:
- $50,000-$55,000 minimum compensation your first year, based on education
- Includes base salary, sign-on bonus and housing allowance
- Uncapped commission opportunity
- Our average sales representative hits six figures after three years of selling
- Want to know what the top 20% earn? Ask your recruiter
- Relocation assistance package to help you get settled in Cincinnati
Who we’re looking for:
- You compete daily in a fast-paced, high-energy environment
- You’re self-motivated, set ambitious goals and work relentlessly to achieve them
- You’re coachable, enjoy solving problems and thinking on your feet
- College degree preferred, but not required
- Military veterans encouraged to apply
What you'll do:
- Receive 6 months of direct training from experienced Logistics Account Executives
- Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
- Participate in hands-on and virtual training sessions
- Develop negotiation skills through prospecting and cold calling
- Build your book
- Use your training to meet sales metrics and become eligible for commission
- Establish relationships to close new customers
- Negotiate prices with customers and carriers
- Resolve freight issues to ensure timely pickup and delivery
What you need:
- Elite work ethic, 100% in-office
- Strong negotiation skills with ability to handle conflict
- Entrepreneurial mindset and exceptional customer service
Why TQL:
- Certified Great Place to Work with 900+ lifetime workplace award wins
- Outstanding career growth potential with a structured leadership track
- Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
Oncologist (Physician) – Join the Kelly Government Solutions team, supporting the Providence VA Medical Center
Kelly Government Solutions is seeking one full-time Oncologist to support the Providence VA Medical Center—delivering multidisciplinary, predominantly outpatient oncology care for Veterans.
This contract position offers the chance to work alongside a dedicated VA team and make a difference in Veterans’ lives.
Your Role
- Provide outpatient oncology consults, follow-ups, and supervise infusions (avg. 9–11 pts/day; ~90/week)
- Collaborate with VA nurse practitioner team, nurse navigator, social worker, cancer registrar, and chemotherapy nursing staff
- Share on-call duties and inpatient consult coverage with a second provider (rotating phone consults, callback as needed)
- Attend Tumor Board, Cancer Committee, Lung Tumor Conference, and other required meetings—scheduled within your paid 40-hour week
- Utilize secure remote access for call documentation as needed
Qualifications
- MD/DO from accredited US or Canadian institution
- Active, full, and unrestricted license in any US State/Territory/DC
- Board Certification in Oncology (strongly preferred), but candidates with strong clinical oncology experience will be considered
- BLS/ACLS certifications (must be current by start date; recertification can be completed before onboarding)
- Ability to pass VA credentialing, security, and background checks
- Immunization/TB/COVID documentation per VA standards
- No OIG exclusions; provide professional references
Clinic Team & Support
- Nurse Navigator, Nurse Practitioners (routine & follow-up visits), Social Worker, Cancer Registrar, Chemotherapy Nurses
Why Work with Kelly Government Solutions?
- Serve Veterans and support the VA's vital mission
- Transparent scheduling and compensation (on-call/callback/holiday rates per VA guidelines)
- All meetings and requirements scheduled within your regular workweek
- Professional, mission-driven work environment
- Many different options and opportunities across the country and throughout your career!
To Apply:
Send your CV for consideration.
Board-eligible and experienced clinical oncologists are encouraged to apply!
Kelly Government Solutions is an equal opportunity employer, committed to diversity and inclusion.
Location Details: Remote, United States
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.
What you'll get to do...
Define the Enterprise Integration & Partner Platform Strategy
- Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
- Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
- Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.
Champion Enterprise & ISV Partner Workflows
- Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams.
- Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
- Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.
Drive Payments & Commerce Platform Capabilities
- Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
- Build support for advanced enterprise requirements including:
- Multi-entity and multi-location configuration
- Reporting and commissions APIs
- Activity and transaction tracking
- Risk and fraud scoring hooks
- Customer authentication and tokenization flows
- Reseller administrator portal
- Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.
Influence and Collaborate with Enterprise Clients
- Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
- Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
- Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.
Deliver Hypothesis-Driven Product Discovery
- Use experimentation and partner pilots to validate API features and developer experiences before scaling.
- Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
- Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.
Scale and Evangelize the Partner Platform
- Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
- Define certification standards and reference architectures for recurring vertical use cases.
- Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.
Your experience should include...
- 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
- 2+ years of ISO 8583 financial messaging experience.
- Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
- Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
- Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
- Track record of cross-functional influence across engineering, business development, operations, and compliance teams.
You might also have...
- Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
Remote working/work at home options are available for this role.
*Securian Financial Groups internal position title is Engineering Sr Analyst.
Position Summary:
Are you an experienced application developer passionate about creating impactful technology solutions? Securian Financial is seeking an Engineering Senior Analyst with 2-4 years of proven application development experience, specifically skilled in Java, Mainframe, and Informatica, to join our Life & Annuity Actuarial Systems Technology team. As a crucial member of our agile scrum team, you'll innovate, optimize data processing, and support critical actuarial systems, leveraging a diverse technology stack including AWS, Spring, SQL Server, and Oracle.
Responsibilities include but not limited to:
- Own critical business application support, promptly resolving complex production issues to ensure reliable and efficient operations.
- Drive modernization initiatives such as Application Rationalization and migration to AWS, significantly enhancing our systems' capabilities and performance.
- Become a subject matter expert in Individual Life and Annuity business processes, influencing strategic decisions and technical planning.
- Cultivate strong relationships with stakeholders and cross-functional teams, fostering collaboration and alignment.
- Lead and execute projects through detailed analysis, thoughtful design, robust development, rigorous testing, seamless integration, and successful implementation.
- Encourage innovation and creativity through a proactive test-and-learn approach, contributing actively to continuous improvement.
Qualifications:
- 2-5 years of proven professional experience in application development.
- Extensive experience (3+ years) in Java development, particularly using Spring and Spring Batch frameworks.
- Demonstrated ability to tackle and resolve complex technical challenges.
- Excellent communication and interpersonal skills, thriving in a collaborative team environment.
- Strong expertise in Mainframe systems and Informatica ETL tools.
Preferred Qualifications:
- Experience in system design and analysis.
- Expertise in Mainframe systems and Informatica ETL tools.
- Previous exposure to actuarial systems or financial services technology environments.
#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$72,000.00 - $134,000.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.
IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.
Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts
Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products
What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE
Remote working/work at home options are available for this role.
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Title: Machine Learning Engineer
Location: San Jose, CA
Responsibilities:
- Productize and optimize models from Research into reliable, performant, and cost-efficient services with clear SLOs (latency, availability, cost).
- Scale training across nodes/GPUs (DDP/FSDP/ZeRO, pipeline/tensor parallelism) and own throughput/time-to-train using profiling and optimization.
- Implement model-efficiency techniques (quantization, distillation, pruning, KV-cache, Flash Attention) for training and inference without materially degrading quality.
- Build and maintain model-serving systems (vLLM/Triton/TGI/ONNX/TensorRT/AITemplate) with batching, streaming, caching, and memory management.
- Integrate with vector/feature stores and data pipelines (FAISS/Milvus/Pinecone/pgvector; Parquet/Delta) as needed for production.
- Define and track performance and cost KPIs; run continuous improvement loops and capacity planning.
- Partner with ML Ops on CI/CD, telemetry/observability, model registries; partner with Scientists on reproducible handoffs and evaluations.
Educational Qualifications:
- Bachelors in computer science, Electrical/Computer Engineering, or a related field required; Master’s preferred (or equivalent industry experience).
- Strong systems/ML engineering with exposure to distributed training and inference optimization.
Industry Experience:
- 3–5 years in ML/AI engineering roles owning training and/or serving in production at scale.
- Demonstrated success delivering high-throughput, low-latency ML services with reliability and cost improvements.
- Experience collaborating across Research, Platform/Infra, Data, and Product functions.
Technical Skills:
- Familiarity with deep learning frameworks: PyTorch (primary), TensorFlow.
- Exposure to large model training techniques (DDP, FSDP, ZeRO, pipeline/tensor parallelism); distributed training experience a plus
- Optimization: experience profiling and optimizing code execution and model inference: (PTQ/QAT/AWQ/GPTQ), pruning, distillation, KV-cache optimization, Flash Attention
- Scalable serving: autoscaling, load balancing, streaming, batching, caching; collaboration with platform engineers.
- Data & storage: SQL/NoSQL, vector stores (FAISS/Milvus/Pinecone/pgvector), Parquet/Delta, object stores.
- Write performant, maintainable code
- Understanding of the full ML lifecycle: data collection, model training, deployment, inference, optimization, and evaluation.
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
