Engineering Structures Jobs in Riverside, IL

Location: Chicago, IL (Hybrid 3X a week in office)

Role Overview

NOCD is seeking a talented and versatile Senior Brand Designer to join our creative team. This role is ideal for designers with experience in branding, marketing, art direction, and digital product design. You will help shape the visual identity of NOCD across multiple platforms, from marketing campaigns to mobile and web product experiences, while collaborating closely with cross-functional teams to deliver compelling, user-focused designs.

The Senior Brand Designer will take ownership of visual projects from concept to execution, ensuring consistency, quality, and alignment with NOCD’s mission. This role is ideal for someone who thrives on creativity, collaboration, and delivering impactful designs in a fast-paced environment.

What You’ll Work On

• Design and execute marketing campaigns across digital and print mediums (social media, email, display ads, brochures).
• Develop and maintain branding assets, visual guidelines, and identity systems.
• Lead creative projects, providing strategic art direction and ensuring cohesive visual storytelling.
• Collaborate with internal teams and external agencies/freelancers to align on creative concepts.
• Create wireframes, prototypes, and high-fidelity visual designs for web and mobile products.
• Apply user-centered design principles and usability best practices across digital experiences.
• Partner with executives to design polished presentations for investors and partners.
• Contribute ideas in brainstorming sessions to enhance NOCD’s brand and product experiences.

Required Qualifications

• 4+ years of professional experience in visual design, marketing design, art direction, or digital product design.
• Strong portfolio showcasing work across branding, marketing campaigns, and digital product design.
• Proficiency with design tools such as Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience creating user-centric designs with understanding of responsive design principles and accessibility standards.
• Strong project management skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent communication and presentation skills, able to articulate design decisions and creative concepts clearly.

Preferred Qualifications

• Bachelor’s degree in Graphic Design, Visual Communication, or a related field.
• Experience in motion graphics or video editing (After Effects, Premiere).
• Familiarity with front-end development (HTML, CSS) or experience working closely with engineering teams.
• Experience with user research, A/B testing, or data-informed design.

About NOCD

At NOCD, we’re on a mission to make life-changing mental health treatment accessible to everyone who needs it. OCD is one of the most disruptive and misunderstood conditions, yet the most effective therapy, Exposure and Response Prevention (ERP)—remains difficult for many to access. We’re here to change that at scale.

Born from firsthand experience with misdiagnosis and the challenges of finding proper care, NOCD has grown rapidly since our Series A and continues to expand nationwide. Every feature you ship will help real people access real treatment that can dramatically improve their lives, often within weeks instead of years.

We’re building patient-facing platforms and clinical technology that improve outcomes, empower therapists, and shape the future of digital mental healthcare. If you value empathy, ownership, curiosity, and continuous learning, and want your work to have genuine human impact, NOCD is the place to do the most meaningful engineering of your career.

Benefits:

• Mission-driven, collaborative engineering culture
• Competitive compensation
• Medical, dental, vision, and 401(k)
• PTO based on an accrual system and 11 observed company holidays
• 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.
• Chicago office with hybrid flexibility
• Onsite fitness center
• Equal Opportunity Employer committed to diversity and inclusivity

Role - Sr Servicenow Solution Architect

Location—Chicago, IL - Hybrid 6 days in a month

Contract Role

Only W2 profiles

Job Description

POSITION SUMMARY:

The Senior Solution Architect – ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).

The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.

CORE JOB RESPONSIBILITIES:

• Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
• Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
• Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
• Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
• Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
• Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
• Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
• Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
• Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
• Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
• Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
• Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.

REQUIREMENTS FOR CONSIDERATION

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
• 7+ years of experience in IT architecture, design, and development roles.
• 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
• Proven experience designing scalable, secure, and maintainable platform architectures.
• Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
• Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
• Experience working in agile and DevOps environments.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.

Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.

Thanks,

Rahul Gupta

Direct : (732) 743-7543

Director of AI

Location: Chicago, IL (Remote Eligible – must be US based)

Salary: $250,000 – 280,000 base + bonus

We’re partnering with a global education technology company undergoing a major transformation from a traditional publisher into a data and AI driven digital learning platform. The organization is investing heavily in AI and advanced data capabilities to deliver personalized learning experiences at global scale.

They are hiring a Director of AI to lead a team of AI researchers and data scientists responsible for developing and deploying advanced machine learning and Generative AI solutions across the enterprise.

The Role:

This is a highly strategic role that combines technical leadership, team management, and hands-on architectural oversight. The Director of AI will help define the long-term AI roadmap while working closely with product, engineering, and business stakeholders to bring production AI systems to life.

What you’ll do:

• Lead and grow a team of AI researchers and data scientists, providing technical mentorship and career development
• Define and execute the AI strategy and roadmap, with a strong focus on Generative AI capabilities
• Partner with product, engineering, and business teams to identify high-impact AI opportunities
• Oversee the design, development, and deployment of production-grade AI and ML systems
• Translate complex technical work into clear insights for both technical and executive stakeholders
• Manage project timelines, priorities, and team resources to ensure successful delivery of AI initiatives

What They’re Looking For

• PhD in Artificial Intelligence, Data Science, Computer Science, or a related technical field
• 8+ years of experience in AI, machine learning, or data science
• Proven experience leading teams of AI researchers or data scientists
• Deep expertise in machine learning, AI systems, and Generative AI technologies
• Strong communication skills with the ability to present technical concepts to senior leadership
• Experience collaborating cross-functionally with product, engineering, and business teams

Nice to Have

• Experience deploying Generative AI solutions in production environments
• Experience working in large-scale technology or digital product organizations
• Exposure to education technology or learning platforms

This role offers the opportunity to shape the AI strategy for a global platform impacting millions of learners worldwide, while leading a highly technical team working on cutting-edge machine learning systems.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

The Associate Grants Manager works directly with the Director, Government and Industry Affairs and with the Senior Funding Advisor on initiatives aimed at securing public funding for priority projects across the Lactalis USA footprint. The position is responsible for sourcing and understanding technical information provided by Manufacturing, Human Resources, Engineering, Finance and other business units and then translating that information into language suitable for a grant application. The position requires strong verbal and written communication skills as well as the ability to adapt to various internal and external audience needs. Typical interactions will include grant administrators or state and municipal agencies - for example, when clarifications are needed regarding eligible expenses, program timelines, etc.

In addition to helping identify funding opportunities that match Lactalis USA's long-term funding priorities and managing applications/interactions, this role will manage reporting and compliance processes for successful applications along with internal project tracking reports.

The successful candidate will report to the Director of Government and Industry Affairs and be based in our downtown Chicago office.

From your STORY to ours

• SUPERVISORY RESPONSIBILITIES Holds a critical cross-functional role at Lactalis USA - across all brands, offices and manufacturing sites - responsible for both the strategic and financial dimensions of grant acquisition and management.
• Under the leadership of the Director, Government and Industry Affairs, this position conducts grant writing, proposal development and coordination with program teams, while also drafting grant budgets, preparing financial documentation, and ensuring compliance with grantor and internal financial standards.
• Gathers internal financial and technical project data for planned investments for new U.S. capital projects, production lines, expansion of existing activities, innovation, efficiency/optimization of resources, automation, staff training, transition to green energy sources or other ESG-related initiatives and assess if the projects contemplated may qualify for government incentives (i.e. 'right fit' between business drivers behind a project and funding program themes, objectives and requirements).
• Manages relationships with grant administrators, federal, state and local agencies. Identifies new opportunities for relationship-building.
• Compiles, tracks, updates and memorializes current U.S. funding programs and opportunities administered by Lactalis USA divisions.
• Communicates with external program administrators to gather program information (eligible applicants, eligible projects and activities, eligible expenditures, assessment criteria, etc.).
• Supports the development, execution and monitoring of funding application engagement plans (orienting the right projects towards the right programs to maximize opportunities).
• Identifies, pursues and tracks new funding opportunities.
• Enters data and qualitative information in internal tools (e.g. Excel, Qlik or other databases) to track funding applications and compliance/reporting for approved funding. Prepares reports, tables, diagrams, or other types of figures that will improve the effectiveness of internal and external communication products.
• Builds cross-departmental collaboration around funding opportunities and performance reporting.
• Develops and refines standard operating procedures (SOPs), templates, and internal workflows to strengthen grants management capacity. Provide training and technical assistance to staff on grant proposal development and compliance with best practices.
• Supports the Director, Government and Industry Affairs, and the Vice President of Communications and Government Affairs, on other regulatory, government relations or industry relations matters, administrative management, budget management and other divisional and company priorities.

Requirements

From your EXPERTISE to ours

• University degree or College diploma in Engineering, Food Science, Finance, Business administration, Agricultural economics, or other related discipline.

Experience:

• Minimum two (2) years of grants management or grants administration experience.
• General knowledge of federal, state and local grant and funding incentive environments.
• Prior experience in securing private or public funding for large capex projects or in the consumer-packed goods industry is a plus.

Competencies

• Strong detail and process orientation, with experience creating, organizing and editing technical documentation as well as distilling complex manufacturing and engineering concepts into simple language.
• Self-starter who works with minimal supervision and the ability to manage multiple projects and reporting in a deadline-driven environment.
• Works well in a large multi-site environment with cross-functional stakeholders.
• Strong verbal and written communication skills, including the ability to clearly articulate a compelling story in conversation and written correspondence.
• Ability to read, write and speak French would prove an asset in the role (but not required).
• Highly proficient in Microsoft Excel and PowerPoint required for day-to-day work.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Pelstar LLC isan ISO 13485 and ISO 9001-certified manufacturer of Class I medical devices under the Health o meter Professional and Bridge Healthcare brands. We are seeking a motivated quality professional to own and lead quality and regulatory as the company’s Quality Manager. Our products, trusted across the full continuum of care—from physician offices and long-term care facilities to acute care and ambulatory surgery centers—are distributed across North America and extend globally into South America, the Middle East, and Asia.

Role Overview: The Quality Manager serves as the company’s authority for quality and regulatory compliance, operating in close partnership with Engineering and executive leadership. The role holds final quality decision authority for product release, supplier qualification, and process changes. This is a primarily on-site, hands-on leadership role with limited flexibility based on business needs responsible for ensuring effective execution of QMS processes and data-driven quality decisions. This position reports to the head of Engineering, with direct and regular engagement with the CEO/President to ensure alignment on quality and regulatory priorities. The role currently has no direct reports and leverages internal and external support resources to support QMS activities.

Key Responsibilities:

• Serve as FDA Management Representative with final quality decision authority and responsibility for regulatory compliance and QMS effectiveness
• Own, maintain, and continuously improve the ISO 13485 and ISO 9001-certified QMS, including leading audits, CAPAs, and management reviews
• Establish and oversee part and product inspections and release activities, including direct execution as needed and final review/approval of delegated acceptance decisions
• Oversee supplier qualification, monitoring, and compliance with regulatory and quality requirements, and serve as the U.S. Agent for designated foreign suppliers
• Direct and coordinate internal resources, in collaboration with functional leaders, to meet quality and regulatory objectives
• Analyze quality data, trends, and risk using appropriate statistical methods
• Drive quality culture and cross-functional engagement by promoting a customer- and patient-oriented culture (weighEasier®) and communicating quality objectives and risks across the organization
• Travel up to 5%

Required Qualifications:

• Bachelor’s degree required. Engineering, Science, or a related technical field preferred. Additional relevant education is a plus.
• 6+ years of quality/regulatory experience in a regulated environment, including 4+ years in medical devices within a certified quality system (e.g., ISO 13485)
• Demonstrated experience owning quality and/or regulatory processes and final decisions

Preferred Qualifications:

• 10+ years of technical, quality, or regulatory experience in medical devices
• Prior experience serving as FDA Management Representative
• Experience managing team or external vendors with demonstrated independent decision authority
• Strong statistical analysis background – ASQ, RAPS, Lean, or similar certifications preferred
• Experience with similar technologies to existing product families

Compensation and Benefits: We offer a competitive compensation package, including a comprehensive suite of health benefits, tailored to support the wellbeing of our team members and their families.

Location: On-site, McCook, IL 60525

Join Us: We welcome your application. Please send your resume to

ABSOLUTELY NO SPSONSORSHIP OF ANY KIND (INCLUDING VISAS) PLEASE DO NOT APPLY

Toolroom Manager

Position Overview

The Toolroom Manager is responsible for overseeing the maintenance, repair, and performance of stamping dies and tooling that support production operations. This role leads the toolroom team and ensures tooling is properly maintained to support quality, efficiency, and production uptime. The position works closely with manufacturing, engineering, and maintenance teams to troubleshoot tooling issues, improve processes, and ensure tooling systems operate reliably.

Key Responsibilities

• Lead daily operations of the toolroom, including scheduling and coordinating die maintenance, repairs, and tooling improvements.
• Supervise and mentor tool and die technicians, providing technical guidance and training to support skill development and consistent workmanship.
• Troubleshoot stamping dies, tooling components, and press-related issues to reduce downtime and support efficient production.
• Establish and maintain organized toolroom processes including preventative maintenance schedules, tooling records, and repair documentation.
• Collaborate with engineering and production teams to identify tooling improvements and support new product launches.
• Analyze recurring tooling issues and coordinate corrective actions to improve reliability and performance.
• Ensure tooling repairs and maintenance meet required tolerances and quality standards.
• Support continuous improvement initiatives related to press uptime, tooling life, and overall manufacturing efficiency.
• Maintain a safe and organized working environment within the toolroom.
• Coordinate priorities and workload within the toolroom to ensure production needs are supported.
• Maintain records related to die maintenance, repairs, and tooling performance history.

Qualifications

• Strong background working with tool and die operations in a metal stamping environment
• Previous experience leading, training, or mentoring tool and die technicians
• Solid understanding of stamping dies, die maintenance, and press troubleshooting
• Ability to read and interpret blueprints, engineering drawings, and die specifications
• Experience operating or supporting toolroom equipment such as mills, grinders, lathes, and related machining equipment
• Strong mechanical troubleshooting and problem-solving abilities
• Ability to organize tooling processes and manage multiple priorities in a fast-paced manufacturing environment
• Strong communication and leadership skills

Work Environment

This position operates primarily within a manufacturing environment supporting stamping operations and tooling activities. The role requires regular movement throughout the toolroom and production floor and exposure to typical industrial conditions including machinery, noise, oils, and metalworking equipment.

Title: Quality Supervisor

Location: Chicago Metro Area

Industry: Metal Manufacturing / Industrial Components

Compensation: $75K – $85K

Position Overview

A growing manufacturing organization in the Chicago metro area is seeking a Quality Supervisor to lead daily quality operations within a production environment. This role will oversee inspection processes, support quality assurance initiatives, and partner with manufacturing and engineering teams to ensure products consistently meet customer and regulatory standards.

This position is ideal for a hands-on quality professional with experience in metal manufacturing or stamping who enjoys working closely with production teams and driving continuous improvement.

Key Responsibilities

• Supervise daily activities of the quality department and inspection personnel
• Provide coaching, guidance, and training to quality team members
• Ensure products meet internal specifications and customer requirements
• Support root cause analysis and corrective action initiatives
• Analyze quality and production data to determine product acceptability
• Collaborate with manufacturing and engineering teams to resolve quality issues
• Prepare reports and data summaries for management review
• Support internal and external quality audits
• Maintain quality documentation and inspection records
• Utilize precision measuring tools and inspection equipment to verify product conformance

Qualifications

• 3+ years of experience in a manufacturing quality role
• Prior experience leading or mentoring quality personnel preferred
• Experience in metal stamping, machining, or metal component manufacturing strongly preferred
• Knowledge of quality core tools (PPAP, FMEA, SPC, MSA, APQP)
• Ability to read blueprints, GD&T, and piece prints
• Experience using measuring equipment such as calipers, micrometers, and optical comparators
• Strong communication and problem-solving skills
• Ability to work cross-functionally with engineering and production teams

Work Environment

This role operates in both an office and manufacturing environment and requires regular interaction with production teams. Occasional travel to customer or supplier locations may be required.

Before applying: Candidates must be located near Chicago, the state of Illinois, or surrounding cities/states.

A global leader in industrial manufacturing and precision technology is seeking a Senior Strategic Account Manager to manage and grow key customer relationships within its packaging equipment division. This role focuses on developing long-term partnerships with some of the organization’s largest strategic customers across the food, beverage, and consumer goods industries. Rather than prospecting for brand-new accounts, this position centers on expanding business within existing enterprise customers, identifying new capital equipment opportunities, and driving strategic growth initiatives.

If you enjoy relationship-driven sales, technical problem-solving, and working closely with manufacturing leaders, this is an opportunity to represent a market-leading technology platform used across some of the world’s largest production environments.

What You’ll Do:

• Manage and grow relationships with strategic enterprise accounts
• Identify opportunities to expand equipment installations across customer manufacturing sites
• Partner with customer engineering, operations, and procurement teams to understand production needs
• Lead strategic account planning and long-term growth initiatives
• Coordinate with internal engineering, service, and product teams to deliver solutions
• Support capital equipment projects from initial opportunity through implementation
• Maintain accurate opportunity tracking and account planning in CRM systems
• Stay informed on industry trends, competitor activity, and evolving manufacturing technologies

What We’re Looking For:

• 5+ years of experience in B2B sales, strategic account management, or business development
• Background selling industrial equipment, manufacturing technology, automation, or capital equipment
• Ability to communicate technical solutions to engineers, plant managers, and operations leaders
• Strong relationship-building and consultative sales skills
• Experience managing complex accounts across multiple locations
• Bachelor’s degree preferred

Travel: This is a field-based role with approximately 50–75% travel, typically involving customer visits throughout the Midwest (near Chicago) and surrounding regions.

Why This Opportunity:

• Work with a market-leading industrial technology platform
• Manage high-value strategic accounts rather than transactional sales
• Strong collaboration with engineering, service, and product teams
• Opportunity to influence major manufacturing operations and production processes
• Competitive compensation with quarterly incentive opportunities and uncapped upside

ABSOLUTELY NO SPONSORSHIP OF ANY KIND -- PLEASE DO NOT APPLY -- NO VISAS OR ANY TYPE OF SPONSORSHIP

Quality Manager

Must have strong experience in automotive manufacturing quality leadership (IATF 16949 OR TS 16949)

Position Overview

The Quality Manager leads the site’s quality function and ensures that products consistently meet internal standards and customer requirements. This role is responsible for managing quality personnel, driving continuous improvement initiatives, supporting production teams, and maintaining compliance with applicable quality systems and industry standards. The position works cross-functionally with operations, engineering, and leadership to maintain product integrity and address quality-related concerns throughout the manufacturing process.

Key Responsibilities

• Lead and develop the plant’s quality team by providing guidance, training, and ongoing performance feedback to ensure departmental goals are achieved.
• Direct daily quality activities including product inspections, issue resolution, and verification that manufactured products meet required specifications.
• Review and coordinate responses to customer and internal corrective actions, ensuring appropriate investigation, documentation, and follow-through.
• Analyze quality and production data to identify trends, investigate root causes, and support improvements to manufacturing processes.
• Partner with manufacturing and engineering teams to resolve product quality issues and improve overall process capability.
• Evaluate finished products and production processes to determine compliance with specifications, standards, and customer expectations.
• Investigate testing or measurement concerns by verifying calibration and functionality of inspection equipment and coordinating necessary corrective actions.
• Organize and interpret inspection results, historical quality data, and production records to support problem solving and decision-making.
• Communicate quality performance metrics through reports, charts, presentations, or other analytical tools for leadership review.
• Maintain and support the organization’s quality management system by ensuring policies, procedures, and documentation remain current and effective.
• Facilitate meetings or discussions focused on quality improvement initiatives, corrective actions, and process performance.
• Participate in internal and external quality audits and assist with follow-up actions to address findings or recommendations.
• Utilize a variety of inspection and measurement tools including micrometers, calipers, optical comparators, and related quality equipment.
• Maintain accurate documentation and records associated with quality activities and compliance requirements.
• Promote a clean, organized, and safe working environment while following company policies and operational procedures.
• Perform additional responsibilities as needed to support operational and business objectives.

Qualifications

• High school diploma or equivalent required; additional technical training or education related to quality, manufacturing, or engineering preferred.
• Previous experience in a quality leadership or supervisory role within a automotive manufacturing environment.
• Background in metal stamping, precision manufacturing, or similar industrial production processes is strongly preferred.
• Working knowledge of industry quality methodologies and core tools such as PPAP, FMEA, MSA, SPC, and APQP.
• Ability to interpret blueprints, technical drawings, GD&T, and product specifications.
• Proficiency using inspection and measurement equipment including calipers, micrometers, optical comparators, and vision systems.
• Strong analytical skills with the ability to evaluate data, identify trends, and drive corrective actions.
• Effective communication skills with the ability to collaborate across departments and clearly convey quality expectations.

Work Environment & Physical Requirements

• Position operates in both office and manufacturing environments.
• Requires the ability to stand, walk, bend, and move throughout a production facility.
• Use of hands and visual inspection tools required during portions of the workday.
• Occasional exposure to moving machinery or industrial equipment.
• Ability to travel periodically to customer or supplier locations when required.

About Ascendco Health

Hospitals today are under greater pressure to optimize health performance than ever before and balancing patients’ physical health with hospitals’ financial health is stressing the system. Ascendco Health is an emerging health tech company that uses a unique blend of data, software, and analytics to digitally transform the way surgical devices are purchased and managed. Fueled by collaboration and inspired by innovation, we take pride in challenging the status quo with energy that accelerates results and enhances patient safety and surgical efficiency.

Summary of the Role

The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you’ll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.

Responsibilities

• Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
• Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
• Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
• Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
• Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
• Protect our software engineer’s time by helping our support team with level 2 / complex support requests
• Build documentation and educational materials for how our software is deployed and used
• Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules

Requirements

• Very good communication skills all around
• Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
• Curiosity and excitement that computers and software are a “bicycle of the mind”
• Patience and empathy working with people and technology
• Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
• Capable of efficiently navigating and adapting to changing priorities and deadlines
• Work remotely and in shared tech space
• Passion for continuous learning and improvement