Engineering Structures Jobs in Oak Leaf Texas
29 positions found — Page 2
Our client, a construction management services firm, is currently seeking an Assistant Superintendent to work on-site at their customer's manufacturing & distribution center based in Wilmer, TX. The Assistant Superintendent works alongside and reports to the Site Superintendent, maintaining direct daily contact with subcontractor's representatives, foreman, and other company field staff. They are also responsible for the protection and promotion of company's interests.
Position Duties:
- Monitor field variations and keep the Project Superintendent informed of these changes.
- Ensure that subcontractors understand job schedules and make every effort to meet them.
- Review Client requirements relative to meeting current job progress schedules, follow up for timely delivery of materials to meet established schedules.
- Coordinate work among the various trades and supervise and direct the work of the line and grade crews.
- Assist in the training and development of subordinates. Monitor the work to ensure good quality control and to make certain that work conforms to all plans and specifications.
- Ensure subcontractor compliance with all applicable safety codes and regulations. Assist in the review of the monthly estimate work completed, payroll, and material invoices.
- Perform other duties as assigned.
QUALIFICATIONS & EXPERIENCE:
- ~1-3 years of internal or external experience in a similar role or education equivalent. Specialized expertise in at least 1 system, process, or market sector.
- Education or Education Equivalent: 4-year degree in Engineering, Construction, or Architecture from an accredited College or University. Other related degrees are accepted if supported by construction-oriented coursework or relevant experience.
- Shows proficiency in specialized areas; handles complex tasks with autonomy; fosters collaboration within the team; mentors junior members effectively.
- Formal engineering or architectural training and three years of building construction experience required. Knowledge of contract documents, drawings, and specifications, of line and grade (survey), construction, and engineering principles.
- Quick to grasp new systems, processes, or market sectors.
- Demonstrates effective communication skills with diverse teams.
- Able to train and support colleagues efficiently.
- Ability to comprehend and communicate effectively with diverse audiences through various mediums, including written reports, business correspondence, and presentations.
- Proficiency in numerical calculations, including discounts, percentages, and basic algebraic concepts.
Job Description Responsibilities: Perform preventive maintenance, routine inspections, and ad-hoc repairs on assigned conveyors, automation, robotics and ancillary equipment as needed Perform routine troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or more senior technicians as needed.
Record all maintenance issues in maintenance log for each line.
Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis.
Mentor all maintenance personnel in developing appropriate skillsets and knowledge of equipment.
Assist maintenance mechanics in work that requires two people or when operational needs demand.
Perform facility/building project work as assigned.
Tasks include, but are not limited to, light bulb/ballast replacement, door repairs, furniture installation, ceiling tile replacement, carpentry duties, plumbing repairs and maintaining operation logs.
Assemble and test equipment to verify correct operation and production.
Analyze and record cause of production delays on daily production reports and initiate procedures to solve equipment malfunctions.
Examine defects and analyze spoilage causes and, where possible, take corrective action and verify the corrective action has eliminated the problems.
Ability to certify on all industrial lift equipment.
Pickers, Reaches, Skates, Booms, Scissor lifts, etc.
Oversee projects as assigned.
Projects will include minor space renovations, inventory management, contractor oversight, and building efficiency improvements.
Oversee, inspect, and monitor the routine maintenance provided by junior engineers.
Will also provide guidance and training as needed.
Required Experience: Education High school diploma or equivalent Work Experience 5 years of experience with conveyor, automation, or robotics equipment repair and maintenance Preferred Qualifications: Associates Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, HVAC, or equivalent.
Graduate of an apprenticeship program or hold current trade certification.
Fundamental understanding of machinery/equipment Basic skill level in multiple computer software packages including Microsoft Excel Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems
- Willing to travel at least/up to 10% of the time for business purposes (within state and out of state).
Must be willing to learn new equipment as it is brought on-line.
Physical activities necessary to perform one or more essential functions of the position.
Ability to bend, twist, reach, push, lift for extended periods daily Frequently move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for minimum of 8 hours and up to 12 hours for up to 6 days a week Ability to continuously ascend and descend from ladders and stairs, work at heights and/or from a ladder, work from a lying down position, work with your hands above your head Willing to operate material handling equipment (i.e.
fork truck).
- Write documents and reports using writing instruments and computers Read information, often in small print (drawings)
- Follow appropriate safety procedures such as Lock Out/Tag Out, Arc Flash, etc.
and use Personal Protective Equipment (PPE) while maintaining equipment, and ensure a safe work environment by eliminating potential equipment safety hazards Ability to work overtime and must be available for on-call requests as needed Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $33.00
- $47.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Description Responsibilities: Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed.
Perform routine troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or more senior technicians as needed.
Record all maintenance issues in maintenance log for each line.
Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis.
Perform root cause analysis of major downtime events.
Assist maintenance mechanics in work that requires two people or when operational needs demand.
Perform facility/building project work as assigned.
Tasks include, but are not limited to, light bulb/ballast replacement, door repairs, furniture installation, ceiling tile replacement, carpentry duties, plumbing repairs and maintaining operation logs.
Assemble and test equipment to verify correct operation and production.
Analyze and record cause of production delays on daily production reports and initiate procedures to solve equipment malfunctions.
Examine defects and analyze spoilage causes and, where possible, take corrective action and verify the corrective action has eliminated the problems.
Required Experience: Education High school diploma or equivalent Work Experience 3 year of experience with conveyor, automation, or robotics equipment repair and maintenance Fundamental understanding of machinery/equipment Basic skill level in multiple computer software packages including Microsoft Excel Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems
- Willing to travel at least/up to 10% of the time for business purposes (within state and out of state).
Physical Abilities:- Frequently move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for minimum of 8 hours and up to 12 hours for up to 6 days a week.
Must be willing to learn new equipment as it is brought on-line. Ability to continuously ascend and descend from ladders and stairs, work at heights and/or from a ladder, work from a lying down position, work with your hands above your head.
Willing to operate material handling equipment (i.e.
fork truck).
Write documents and reports using writing instruments and computers Read information, often in small print (drawings) Follow appropriate safety procedures such as Lock Out/Tag Out, Arc Flash, etc.
and use Personal Protective Equipment (PPE) while maintaining equipment, and ensure a safe work environment by eliminating potential equipment safety hazards Willing to travel at least/up to 10% of the time for business purposes (within state and out of state).
Must be willing to work overtime as needed.
Preferred Qualifications Associates Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, HVAC, or equivalent.
Graduate of an apprenticeship program or hold current trade certification.
At least 3 years of experience in a building maintenance position servicing a facility larger than 75,000 square feet.
Physical activities necessary to perform one or more essential functions of the position: Ability to bend, twist, reach, push, lift for extended periods daily
- Frequently move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs Must be able to stand for minimum of 8 hours and up to 12 hours for up to 6 days a week Ability to continuously ascend and descend from ladders and stairs, work at heights and/or from a ladder, work from a lying down position, work with your hands above your head.
Willing to operate material handling equipment (i.e.
fork truck).
- Write documents and reports using writing instruments and computers
- Read information, often in small print (drawings) Follow appropriate safety procedures such as Lock Out/Tag Out, Arc Flash, etc.
and use Personal Protective Equipment (PPE) while maintaining equipment, and ensure a safe work environment by eliminating potential equipment safety hazards Ability to work overtime and must be available for on-call requests as needed Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $28.50
- $41.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Description:
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.
MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.
Responsibilities include:
- Providing daily supervision and mentorship
- Managing household routines and student schedules
- Administering medications and ensuring student wellness
- Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
- Leading daily devotions and accompanying students to Sunday Chapel
- Overseeing budgeting and household reporting
Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.
Benefits include:
- Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
- Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
- Relocation assistance and paid training provided
Paid time off provided at designated times throughout the year
Qualifications include:
- Experience working or volunteering with youth
- This is a two-person role for couples legally married for at least two years
- Both spouses must be age 27 or older
- No more than three dependent children may reside in the student home
- Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
- Pet limitations: only fish and one dog of approved breeds allowed
- Valid U.S. driver’s license and ability to become certified to drive student home vans
- Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
- High school diploma or GED required
- Ability to lift to 50 lbs.
Demonstrated integrity and professionalism; MHS staff serve as role models for students
This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
We’re seeking dependable individuals who want to build a side income alongside their full-time work. This role offers flexible tasks you can perform outside your regular job hours. You’ll be given structured guidance and tools to identify side hustles that complement your main job, without conflict or burnout.
Responsibilities:
Work through curated side-hustle ideas and evaluate which suit your skills and schedule
Test and implement methods to generate extra income (e.g. remote tasks, micro-projects)
Track your time and earnings; maintain simple reports
Adjust your workflow and focus on the side hustles that deliver the best return
Requirements:
Must have a full-time job already (or other main commitment)
Reliable internet access and a device (laptop, tablet or smartphone)
Basic organization skills and ability to work independently
Willingness to learn and experiment
Preferred Qualities:
Self-motivated
Good at managing time
Comfortable trying new things
Able to commit a few hours each week
Benefits:
Work on your own schedule (evenings/weekends)
Low risk; minimal overhead
Opportunity to scale income over time
Support and guidance provided
We’re looking for people interested in a part-time remote opportunity to supplement their main income. This position is ideal for professionals, freelancers, and anyone who wants to improve their financial situation with flexible, manageable work.
You’ll receive access to structured resources explaining simple, effective ways to earn extra income using your existing skills and free time.
Responsibilities:
Review step-by-step guides and apply them independently
Choose methods that fit your experience and lifestyle
Monitor and report your own results to measure progress
Maintain consistency and reliability
Requirements:
Reliable internet connection and basic computer literacy
Strong self-motivation and time management
Comfortable working independently
Willingness to learn new approaches
Benefits:
Remote and flexible schedule
No selling or cold calling
Practical ways to build a stable side income
Opportunity for long-term financial growth
Job Title : Aviation Electronics, Electrical & Computer Systems Technician (AE/AT) Category / Component : Enlisted • Active Overview Aviation Electronics, Electrical and Computer Systems Technicians keep Navy aircraft mission ready by maintaining, troubleshooting, and repairing the electrical power, avionics, and computer based systems that enable radar, communications, navigation, flight controls, and weapons at sea and ashore.
Qualified Sailors may also volunteer as Naval Aircrewmen and perform in flight systems operations and mission support.
Key Responsibilities Troubleshoot and repair complex aircraft systems including digital computers, fiber optics, radar, laser electronics, infrared detection, and communications and navigation suites; maintain aircraft electrical power generation and distribution systems; test and calibrate aircraft instruments and automatic flight controls; perform micro miniature circuit card repair for qualified technicians; install modifications and upgrades to aircraft avionics and electrical systems; use diagnostic equipment and interpret schematics and wiring diagrams to restore systems to full mission capability.
What to Expect A mix of hands on flight line maintenance and bench diagnostics in hangars, avionics shops, and aboard aircraft carriers; frequent troubleshooting under time pressure to return aircraft to service; work around high tempo flight operations with rotating shifts, nights, and weekends while deployed; strict adherence to safety, tool control, foreign object damage prevention, tag out procedures, and quality assurance standards; opportunities to qualify as a work center leader or collateral duty inspector as you gain experience.
Work Environment Assignments with squadrons at naval air stations and aboard aircraft carriers worldwide; work in hangars, avionics labs, and outdoors on flight lines in all weather conditions and high noise environments; close teamwork with other aviation ratings and aircrew in a structured maintenance organization; potential temporary duty with detachments and deployments supporting carrier or expeditionary operations.
Pathways, Training & Advancement Recruit Training followed by Class A School in Pensacola, Florida, covering aviation theory, electrical systems, electronics fundamentals, and technical skills; assignment after A School into either the Aviation Electrician's Mate or Aviation Electronics Technician rating based on performance and Navy needs; advanced platform specific schools for particular aircraft and mission systems; opportunities to qualify for micro miniature repair and, for volunteers who qualify, to attend Naval Aircrew training.
Enlist for the Aviation Electronics and Electrical pipeline, with final placement into AE or AT after A School based on performance and service needs; qualified Sailors may later volunteer for Naval Aircrew duty after initial rating qualification and screening.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship and eligibility for a security clearance; normal color perception; interest in aviation and working around aircraft; strong aptitude in electronics, computers, and precision technical work; manual dexterity, good memory, and physical fitness sufficient to work safely on flight lines, in hangars, and on shipboard aircraft.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Job Title : Aviation Electronics, Electrical & Computer Systems Technician (AE/AT) Category / Component : Enlisted • Active Overview Aviation Electronics, Electrical and Computer Systems Technicians keep Navy aircraft mission ready by maintaining, troubleshooting, and repairing the electrical power, avionics, and computer based systems that enable radar, communications, navigation, flight controls, and weapons at sea and ashore.
Qualified Sailors may also volunteer as Naval Aircrewmen and perform in flight systems operations and mission support.
Key Responsibilities Troubleshoot and repair complex aircraft systems including digital computers, fiber optics, radar, laser electronics, infrared detection, and communications and navigation suites; maintain aircraft electrical power generation and distribution systems; test and calibrate aircraft instruments and automatic flight controls; perform micro miniature circuit card repair for qualified technicians; install modifications and upgrades to aircraft avionics and electrical systems; use diagnostic equipment and interpret schematics and wiring diagrams to restore systems to full mission capability.
What to Expect A mix of hands on flight line maintenance and bench diagnostics in hangars, avionics shops, and aboard aircraft carriers; frequent troubleshooting under time pressure to return aircraft to service; work around high tempo flight operations with rotating shifts, nights, and weekends while deployed; strict adherence to safety, tool control, foreign object damage prevention, tag out procedures, and quality assurance standards; opportunities to qualify as a work center leader or collateral duty inspector as you gain experience.
Work Environment Assignments with squadrons at naval air stations and aboard aircraft carriers worldwide; work in hangars, avionics labs, and outdoors on flight lines in all weather conditions and high noise environments; close teamwork with other aviation ratings and aircrew in a structured maintenance organization; potential temporary duty with detachments and deployments supporting carrier or expeditionary operations.
Pathways, Training & Advancement Recruit Training followed by Class A School in Pensacola, Florida, covering aviation theory, electrical systems, electronics fundamentals, and technical skills; assignment after A School into either the Aviation Electrician's Mate or Aviation Electronics Technician rating based on performance and Navy needs; advanced platform specific schools for particular aircraft and mission systems; opportunities to qualify for micro miniature repair and, for volunteers who qualify, to attend Naval Aircrew training.
Enlist for the Aviation Electronics and Electrical pipeline, with final placement into AE or AT after A School based on performance and service needs; qualified Sailors may later volunteer for Naval Aircrew duty after initial rating qualification and screening.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship and eligibility for a security clearance; normal color perception; interest in aviation and working around aircraft; strong aptitude in electronics, computers, and precision technical work; manual dexterity, good memory, and physical fitness sufficient to work safely on flight lines, in hangars, and on shipboard aircraft.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Who We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.
Position Summary:
The Customer Resource Associate is responsible for maintaining and strengthening customer relationships that promote retention, satisfaction, and long-term loyalty. This role serves as the first point of contact for customers and plays a critical role in coordinating service requests, communicating service level expectations, and ensuring customer needs are addressed accurately and efficiently. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.
Essential Duties and Responsibilities:
- Serve as the first impression of NAVCO to customers by delivering professional, courteous, and responsive service.
- Maintain customer satisfaction by enforcing quality and customer service standards and resolving service-related issues.
- Monitor the processing, scheduling, and completion of NAVCO service requests.
- Ensure Service Level Agreements (SLAs) are clearly communicated to field service technicians and subcontractors.
- Coordinate and oversee ordering of parts and materials required for service request completion.
- Accurately receive and document service requests from customers and relay details to field service teams in a timely manner.
- Analyze service trends, identify recurring issues, and recommend process or system improvements.
- Maintain accurate records and documentation related to customer service activity.
- Perform additional duties as assigned to support customer service and business objectives.
*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
- High School Diploma or equivalent required.
- Strong attention to detail with proficiency in Microsoft Excel and Word.
- Excellent verbal, written, and phone communication skills with professional phone etiquette.
- Ability to read, interpret, and follow instructions, correspondence, and operating procedures.
- Strong organizational and time-management skills.
- Ability to work independently while collaborating effectively with internal teams.
- High level of professionalism, integrity, and accountability.
- Ability to apply common sense reasoning to solve problems involving multiple variables.
- Customer satisfaction and retention levels
- Timely and accurate processing of service requests
- Adherence to SLAs and service quality standards
- Effective communication with customers and internal teams
- Consistent demonstration of NAVCO’s core values: teamwork, integrity, responsibility, respect, honesty, and quality
Company Benefits & Perks:
- ESOP – Employee Stock Ownership Program
- 401(k) Retirement Plan
- HSA/PPO health plans, dental, vision, and supplemental life insurance
- Annual Profit-Sharing Bonus
- Paid Sick & Mental Health Leave: 5 days annually
- Vacation Days based on years of service
1 year to end of 4 years: 8 days
5+ years: 13 days
- Recognition and Rewards Program – Assembly
- Social Responsibility Day (1 paid workday annually to volunteer)
- 10 Paid Holidays
- Personal Floating Holiday (8 hours annually)
- Magellan Employee Assistance Program
AAP / EEO Statement:
NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.
