Engineering Structures Jobs in Murphy Texas Flexible

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display, in nurturing the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean,n and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers, and manufacturing facilities, which are spread over nearly 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers, and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, CDP recognized Delta with leadership-level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job Description:

Under moderate supervision, performs one or more of the following duties and responsibilities:

• Electrical design of power systems for data centers and large facilities.

• Have a strong work ethic and possess a level of personal and professional integrity

• Interface with suppliers on product design and cost issues.

• Ability to communicate technical knowledge clearly and understandably.

• Must work well and contribute in a team environment.

• Provide technical guidance and support to other team members

• Troubleshoot and resolve issues related to electrical engineering projects

• Ensure compliance with all applicable codes and regulations

• Develops engineering documentation as required.

Education:

• Required BSEE. MS & Ph.D is a P

Job Experience:

• 10 years of experience developing electrical products for mission-critical facilities is preferred.

• Solid understanding of AC and DC power distribution circuits, including low voltage 3phase AC circuits, low voltage electrical distribution systems, and associated power management.

• Extensive expertise in understanding equipment power needs, encompassing large-scale standby and emergency power systems, such as UPS, PDU, Generator, and STS systems.

• Knowledge of power systems engineering and system control/metering. Familiar with Simulation. Cad tools

• Firm understanding of Mechanical equipment and system design

• Demonstrated knowledge of various engineering concepts and practices, including electrical design and engineering principles. Ability to understand and resolve moderately complex technical issues is required.

• Firm knowledge of building ground architecture and grounding techniques.

• Good knowledge of Telcordia, UL, National Electric Code, IEEE, and NEBS standards/requirements.

• Experience in Protective Device Coordination study and Arc Flash study is preferred.

Technical/ Professional skills:

• Engineering and Technology: knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production.

• Professional Engineering License and knowledge of building codes is a plus

Summary

• This position is located in our Plano facility*

Provides direct and indirect supervision to subordinate managers and employees performing diverse roles within large sites. This includes establishing three- to five-year plans/objectives, and developing policies for the function/unit. Accountable for projects or programs on a multi-functional, national, or regional basis. Work is guided by broad site objectives and corporate policy. Work requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes long-term plans/objectives and recommends changes to policies. Develops department budgets and goals. Erroneous decisions or failure to achieve goals results in critical delay in schedules and/or unit operation and may also have a company-wide affect. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’/supervisors’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts regularly with senior management or executive levels on matters concerning several functional areas, divisions and/or customers. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Detailed Description

Perform tasks such as, but not limited to, the following:

• Manages a team of professionals providing expertise in engineering operations in support of production business units.
• Manages engineering projects for development and production.
• Responsibilities include providing project definition and metrics, resource allocation, budget development and management, schedule management, task prioritization, contingency planning, project and program review.
• Communicates progress and results to senior management and customers.
• Works with Corporate and other Technical Managers to develop and maintain a process for determining which projects to staff based on customer demands and industry trends.
• Manages a team of professionals whose responsibilities are to work jointly with purchasing to establish and maintain sources of supply for mechanical parts and assemblies to specific criteria of cost and quality.
• Resolves all technical issues with suppliers, continually looks for ways to reduce part costs and drive continuous quality improvement of purchased material.
• Works closely with customers’ supply chain management and development organizations.
• Acts as internal consultant in CDM application systems & processes to all sites regionally/globally.
• Provides integration support to new sites on CDM applications and processes.
• Develops solutions based upon existing knowledge, and leveraging industry and other sites capabilities.
• Ensures we are providing best of breed solutions in areas such as product/engineering data exchange, data issues resolutions, data setup integrity and customers data collaboration.
• Assists in contract negotiations with SCM and Engineering management.
• Represents CDM and supports all sites in NPI/NCI/Bid process development and execution.
• Assists/Leads the Design and development of global CDM strategies, identifying gaps between current and best practices internally and externally.
• Leads cross-functional global teams including consultants and vendors to develop leading edge solutions.
• Manages, leads, and develops group of CDM employees.

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• Understanding of competitor's pricing models.
• Knowledge of competitive benchmarks for pricing of specific product types.
• Knowledge of mechanical parts manufacturing processes.
• In-depth knowledge and understanding of manufacturing processes and equipment.
• In-depth knowledge of quality improvement practices and techniques.
• Ability to plan for and coordinate a wide variety of resources to meet production quality and quantity metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train, coach and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a highly dynamic manufacturing environment.
• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint.
• Excellent negotiation, problem resolution and project management skills.
• Ability to plan strategically for the coordinated delivery of a variety of materials.
• Strong analytical and statistical skills.

Physical Demands

• Incumbent will perform the duties of this position in a normal office environment.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• May require occasional travel.

Typical Experience

• Nine plus years’ relevant experience.

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience. Advanced studies in Business/Operations/Technology are recommended.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Description:

A project engineer combines technical expertise with project management skills to oversee the lifecycle of engineering projects. They ensure projects are executed efficiently, safely, and to the highest standards, while coordinating teams, managing budgets, and maintaining clear communication with stakeholders. This role is critical for delivering complex projects successfully across various industries.

Key Responsibilities

• Project engineers are responsible for managing the technical and engineering aspects of projects from conception to completion. Their duties typically include:
• Project Planning and Coordination: Develop detailed project plans, including scope, goals, deliverables, timelines, and resource allocation, and sequence project stages to ensure smooth execution.
• Team Management: Delegate tasks to engineers, contractors, and other team members based on skills and experience, and facilitate communication across cross-functional teams.
• Budget and Resource Management: Prepare and manage project budgets, track costs, and make adjustments as needed to stay within financial constraints.
• Technical Oversight: Provide engineering expertise, solve technical problems, conduct site inspections, and ensure compliance with industry standards, regulations, and company quality guidelines.
• Documentation and Reporting: Maintain thorough records of project activities, including plans, designs, reports, and updates, and communicate progress to stakeholders and management.
• Risk Management: Identify potential risks, develop mitigation strategies, and troubleshoot design or product issues to keep projects on track.
• Project Completion: Participate in final testing, commissioning, and handover processes to ensure successful project delivery.

Required Skills and Qualifications

• Educational Background: Bachelor’s degree in engineering (mechanical, civil, electrical, or related fields).
• Experience: Typically, 5+ years in project engineering or a related field.
• Technical Proficiency: Knowledge of engineering principles, project management software (e.g., MS Project, AutoCAD), and technical problem-solving.

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones SustainabilityTM Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job Title: Technical Project Manager – Data Center Power/Thermal

Location: Plano, Department: Data Center SBP

We are looking for a skilled Technical Project Manager – Data Center Power/Thermal to lead power and cooling infrastructure projects, providing technical oversight, managing cross-functional teams, and ensuring project success from inception to completion.

Key Responsibilities:

• Project Leadership & Execution: Plan, manage, and oversee power/thermal infrastructure projects from inception to completion, ensuring timely delivery and quality standards are met.
• Technical Oversight: Apply expertise in power supply, power distribution, and thermal management to guide technical decisions, validate designs, and optimize system performance.
• Stakeholder Management: Serve as primary technical contact person for strategic customers and internal teams. Coordinate with sales, engineering, and service teams to drive project success.
• Site Management & Quality: Conduct site evaluations, oversee installation quality, and ensure compliance with specifications and standards. Position requires up to 30% travel.
• Financial Management: Develop and control project budgets, track expenses, maintain target margins, and implement risk mitigation strategies to ensure project success.
• Vendor Coordination: Build and manage supplier relationships, evaluate proposals, and optimize procurement strategies to enhance project efficiency and value.
• Project Controls: Maintain comprehensive project documentation, oversee technical submittals, and provide regular updates on project performance and financial metrics.

Required Qualifications:

• Education: Bachelor's degree in Mechanical or Electrical Engineering (or equivalent experience)
• Experience: 5 years or more managing power infrastructure or mission-critical facility projects
• Technical Knowledge: Demonstrated experience with:
• Power supply and power distribution
• Cooling systems and thermal management
• Energy efficiency optimization
• Data center operations
• Tools: MS Office Suite and proficiency in project management software (Procore, MS Project, Jira, or similar)
• Leadership: Proven ability to manage cross-functional teams and engage diverse stakeholders
• Skills: Strong analytical and problem-solving capabilities with ability to adapt to changing priorities

Preferred Qualifications:

• Experience in supporting colocation, hyperscale, enterprise data center business
• Professional Certifications: PMC, PE, DCEP, or ATD
• Knowledge: Familiarity with New Product Introduction (NPI) processes

Salary is within 120-150k along with Bonus

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios.  This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
• Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.
• Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.
• Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
• Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
• Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
• Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
• Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.
• Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.

What sets you apart:

• Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions
• Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.
• Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios
• Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy
• Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants
• Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143,320 - $265,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Job Title: RN Nurse Care Manager – Field Based (Managed Long-Term Care)

Location: Bronx, NY

Salary: $100,000 – $120,000 annually

About the Role

We are seeking an experienced Registered Nurse (RN) to join a mission-driven healthcare organization providing care coordination and support for older adults and individuals with disabilities. This role focuses on helping members remain healthy and independent in their homes through effective care planning and coordination.

This is a hybrid field-based position where you will conduct in-home assessments and collaborate with an interdisciplinary care team to ensure members receive the services they need.

Key Responsibilities

• Conduct in-home assessments to evaluate members’ health status, living conditions, and care needs.
• Develop and implement individualized care plans in collaboration with physicians and interdisciplinary care teams.
• Coordinate services across the healthcare continuum including hospitals, rehabilitation centers, long-term care, and home settings.
• Authorize and monitor covered services based on members’ clinical needs.
• Communicate regularly with members, caregivers, and healthcare providers to ensure continuity of care.
• Identify complex cases and participate in care management review meetings.
• Document care coordination activities and member interactions according to organizational policies and regulatory guidelines.
• Support safe discharge planning and help members maintain independent living when possible.

Schedule & Work Structure

• Hybrid position: Field visits + work from home
• Approximately 6 home visits per week
• Training will be provided at the office location you are hired for
• New hire orientation begins on the 1st and 3rd Monday of each month in the Bronx

Qualifications

• Active, unrestricted Registered Nurse (RN) license in New York
• Associate’s Degree in Nursing required (Bachelor’s preferred)
• Minimum 3 years of RN clinical experience
• Experience in geriatrics, home care, or managed long-term care preferred
• Strong care coordination, communication, and problem-solving skills
• Ability to work independently and manage multiple cases effectively
• Bilingual candidates are a plus

Languages: Cantonese/mandarin or russian

What We Offer

• Competitive salary ($100K – $120K)
• Hybrid work model with flexible field scheduling
• Opportunity to make a meaningful impact in the lives of seniors and individuals with disabilities
• Collaborative, mission-driven care team environment
• Career growth within a growing healthcare organization

Apply Today

If you are a compassionate RN with care management or home care experience and are passionate about improving the quality of life for vulnerable populations, we would love to hear from you.

Apply now to be considered for this opportunity.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.