Engineering Structures Jobs in Massachusetts

About the Role

This is an implementation and product support role — not a sales position.

You’ll onboard new SMB and Enterprise customers, migrate data from legacy systems, train operators through go-live, and provide ongoing system support. You’ll also work closely with our development team on bug tracking, testing, and software upgrades.

What You’ll Do

• Lead customer onboarding and software migration
• Perform data cleansing, validation, and reconciliation
• Build Excel reports (lookups, cross-sheet comparisons)
• Train customers and support go-live execution
• Test software releases and coordinate upgrades
• Act as liaison between customers and developers

What We’re Looking For

• 3–8 years in SaaS implementation, ERP support, application support, or operational software
• Strong Excel and SQL proficiency- Write queries (not just read them)
• Validate data during implementations
• Troubleshoot mismatches/issues
• Work with engineering using data
• Comfortable working with structured, data-driven systems
• Excellent communication and training skills
• Technically curious and detail-oriented
• Able to work onsite in Newton, MA five days per week

Ideal for someone who enjoys hands-on problem solving, working within complex systems, and becoming deeply knowledgeable in a mission-critical operational platform.

The Associate Director, Omnichannel & Marketing Capabilities is a hybrid strategic and technical leader responsible for defining and building the marketing technology infrastructure that powers Galderma's US commercial business. This role acts as the primary bridge between business strategy and technical execution, serving the four major US business units. This individual will lead the design and implementation of the technical roadmap, with a specific hands-on focus on Salesforce Marketing Cloud and Journey Builder to orchestrate complex customer experiences. This high-visibility role will partner closely with Omnichannel Leads, Brand Marketers, and IT to translate commercial vision into a functional reality, ensuring campaigns are data-informed, automated, and scalable.

Essential Functions:

• Marketing Technology Roadmap & Solution Architecture

  • Define and own the technical capability roadmap, translating high-level business requirements from Brand and Omnichannel Leads into specific technical specifications and architectural designs.
  • Serve as the primary technical liaison between commercial business units and IT/Global Tech teams to prioritize and implement new platform features, connectors, and integrations.
  • Design scalable solution frameworks that allow for \"build once, deploy many\" capabilities across the four Galderma business units to reduce duplication and technical debt.
  • Evaluate and recommend new technical tools or plug-ins within the MarTech stack (e.g., SMS aggregators, webinar connectors) to support evolving campaign needs.

• Salesforce Marketing Cloud (SFMC) Operations & Execution:

  • Serve as the hands-on technical administrator and architect for Salesforce Marketing Cloud, directly managing Journey Builder, Automation Studio, and Contact Builder.
  • Build, test, and deploy complex, multi-step customer journeys, utilizing advanced logic (decision splits, engagement triggers) and scripting (AMPscript, SQL) to ensure flawless execution.
  • Oversee the end-to-end technical production process, including audience segmentation setup, email/SMS rendering QA, and final deployment scheduling.
  • Troubleshoot technical issues within the platform (e.g., API failures, data sync errors, email rendering issues) and resolve them rapidly to minimize business disruption.

• Data Activation, CDP & Personalization:

  • Lead the technical implementation of Customer Data Platform (CDP) use cases, configuring data ingestion rules and identity resolution logic to create unified customer profiles.
  • Develop and maintain the data schema and segmentation logic required to power \"Next Best Action\" and dynamic content personalization across channels.
  • Ensure all campaigns are technically configured for accurate measurement from day one, implementing proper tracking tags, parameters, and feedback loops into the data warehouse.

• Governance, Vendor Management & Enablement:

  • Establish and enforce technical governance standards, including naming conventions, folder structures, and data privacy compliance (consent management/opt-outs) within the platforms.
  • Manage the technical output of external development vendors and agencies, reviewing their code and configuration to ensure it meets Galderma's quality and security standards.
  • Create and maintain technical documentation (playbooks, data dictionaries, process flows) to support knowledge transfer and operational consistency.

Minimum Education, Knowledge, Skills:

• 8+ years of progressive experience in marketing operations, marketing technology, or digital transformation.

• Deep, hands-on technical proficiency with Salesforce Marketing Cloud, specifically Journey Builder, Email Studio, and Automation Studio.

• Experience in the pharmaceutical, biotech, or healthcare industry is preferred, but not required; experience in highly regulated industries is a plus.

Technical & Functional Skills:

• Proven experience building and managing a marketing technology roadmap and translating business needs into technical specifications.

• Experience implementing or utilizing a Customer Data Platform (CDP) (e.g., Salesforce Data Cloud, Tealium, Adobe) to drive segmentation and personalization.

• Strong understanding of HTML, AMPscript, and SQL basics for audience segmentation and content personalization.

• Demonstrated success in establishing a new capability or function within a complex, matrixed organization.

• Ability to lead through influence, bridging the gap between creative marketers and technical engineering/IT teams.

• Strong knowledge of healthcare compliance guidelines, FDA regulations, and privacy standards (PRC process).

• Proven ability to lead through influence and drive change in a complex, matrix-driven organization.

• Experience in capability assessment frameworks and competency modeling.

• Experience managing external agencies and strategic vendors.

• ~10% travel.

Competencies & Abilities:

• Strategic Thinking Shapes training strategy to support commercial objectives.

• Leadership & Influence Inspires and guides peers, field teams, and stakeholders.

• Advanced Instructional Design Builds sophisticated, learner-centered solutions.

• Project & Change Management Leads complex, multi-phase initiatives.

• Analytical Insight Uses data to inform decisions and demonstrate value.

• Innovation & Agility Adopts new approaches and pivots quickly in dynamic markets.

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $170K-$210K (Boston, MA).

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship, please do not apply. Individuals requiring sponsorship are not eligible and should not apply.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps:

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be

Patent Attorney – Intellectual Property (Boston, MA)

A nationally recognized law firm is seeking an experienced Patent Attorney to join its Intellectual Property Practice Group in Boston, MA. This position also offers flexibility for remote work.

The firm is committed to fostering a diverse and inclusive workplace and encourages talented individuals from a wide range of backgrounds, experiences, and perspectives to apply.

This role offers the opportunity to work on sophisticated intellectual property matters within a collaborative environment, advising innovative clients across a variety of industries.

Responsibilities

• Draft and prosecute patent applications before the United States Patent and Trademark Office (USPTO)
• Manage domestic and international patent prosecution matters
• Support patent prosecution activities before foreign patent offices
• Advise clients on patent strategy, portfolio development, and protection of intellectual property assets
• Collaborate with attorneys and technical specialists across the intellectual property practice
• Maintain strong client relationships while delivering high-quality legal services

Qualifications

• 8–15 years of patent prosecution experience
• Demonstrated experience drafting patent applications and prosecuting patents before the USPTO
• Experience coordinating with foreign counsel on international patent matters
• USPTO admission required
• Undergraduate degree in Electrical Engineering, Biomechanical Engineering, Mechanical Engineering, Computer Science, Physics, or a related technical field
• At least 3–5 years of law firm experience
• Strong academic credentials, analytical skills, and communication abilities

Preferred Qualifications

• Advanced technical degree
• Experience working with medical device technologies

Compensation

The anticipated salary range for this position is $150,000 – $210,000, depending on experience and qualifications.

In addition to a comprehensive benefits package, the role may also be eligible for performance-based or discretionary compensation, depending on factors such as experience, performance, and qualifications.

What the Firm Offers

• Collaborative and innovative work environment
• Opportunity to work on sophisticated intellectual property matters
• Flexible and remote working options
• Competitive compensation and benefits

Rangam is seeking candidates for a Direct Hire role as a Sr. Associate Scientist, Upstream Process Development with our client, one of the world’s largest pharmaceutical companies.

Seeking candidates in Andover, MA or willing to relocate.

Why Patients Need You

Client's purpose is to deliver breakthroughs that change patients’ lives. Research and Development is at the heart of fulfilling client's purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or developing manufacturing processes in support of clinical studies, you will apply cutting edge design and process development capabilities to accelerate and bring the best-in-class medicines to patients around the world.

What You Will Achieve

A Senior Associate Scientist (R2) position is available in the Upstream Process Development group within the Bioprocess R&D organization. The successful applicant will join a team of scientists and engineers focused on developing and optimizing manufacturing processes for recombinant proteins and other modalities for early- and late-phase human clinical trials. In this role, the candidate will be responsible for designing and executing laboratory experiments in bench-top bioreactors and associated scale-down equipment with the goal of developing robust, scalable, and high productivity processes. The work will also involve working with pilot, clinical, and commercial production facilities to ensure accurate technology transfer, successful large-scale production and associated regulatory filing activities. The candidate may also be involved in cutting edge technology development projects that seek to improve production processes and control strategies leveraging various process analytical technologies.

How You Will Achieve It

• Design and execute experiments in appropriate scale-down models such as shake flasks and bioreactors in an effort to develop robust, high yield, and scalable manufacturing processes
• Serve as upstream tech lead; ensure accurate tech transfer to pilot and GMP manufacturing facilities; provide technical support during manufacturing campaign
• Timely and accurately document data in electronic lab notebooks; author technical reports and contribute to relevant sections of regulatory submissions such as IND and BLA
• Participate and contribute to discussions in lab and project team meetings on design of experiments and interpretation of data
• Contribute to safe, efficient, and harmonious lab environment; strong lab citizen and collaborative team player
• Occasionally work over the weekend to passage flasks, sample bioreactors or perform other essential tasks

Qualifications

Must-Have

• Bachelor’s degree with 3-5 years’ industrial experience or Master’s degree with 0-3 years industrial experience in Chemical/Biochemical Engineering, Biotechnology, Microbiology or a relevant field.
• Significant experience with sophisticated lab instruments such as bioreactor systems and analytical equipment.
• Strong mammalian cell culture expertise required.
• Self-motivated, organized, and excellent attention to details.
• Excellent oral and written communication skills.
• Ability to adapt in a fast-paced environment with shifting priorities.

Nice-To-Have

• Experience with high-throughput instrument such as ambr15, ambr250, and Tecan liquid handler
• Experience with developing and implementing process analytical technologies such as Raman spectroscopy and biocapacitance.
• Proficiency with multi-variate data analysis techniques

PHYSICAL/MENTAL REQUIREMENTS

Lifting, sitting, standing, walking, bending, ability to perform mathematical calculations and ability to perform complex data analysis.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

May require occasional work on the weekend for essential tasks and may need to travel occasionally to attend internal meetings or external conferences.

Work Location Assignment: On Premise

The annual base salary for this position ranges from $68,600.00 to $114,300.00. In addition, this position is eligible for participation in client's Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with client's Matching Contributions and an additional client's Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at client's Candidate Site – U.S. Benefits | ( ** ). Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

To find out more about Rangam, and this role, click the apply button.

Satnam Singh

SA Technical Recruiter | Rangam Consultants, Inc

M: (513) 447-8917

E: | W: [

Open Role: Onboarding Immediately

Company Description

forREAL is a modern platform focused on simplifying the leasing experience for tenants and landlords. Tenants can browse listings, take 3D tours, and complete the application process seamlessly on their phones. Landlords benefit from centralized management of the leasing cycle, from tours to rent collection, all in one platform.

Role Description

This is a full-time on-site Robotics Engineer role located in Danvers, MA. The Robotics Software Engineer will be responsible for tasks such as developing robotics systems, implementing process automation, and collaborating with the software development team to enhance technology solutions.

Qualifications:

• Experience with Structure from Motion (SfM) and camera pose estimation
• Strong experience with 3D Gaussian Splatting and surface reconstruction
• Proficiency in Python and C++
• Hands-on experience designing and implementing computer vision algorithms (segmentation, object detection, classification, tracking)
• Familiarity with deep learning models and their deployment
• Solid understanding of multi-view geometry
• Proficiency in OpenCV, and either PyTorch or TensorFlow
• Experience working with 3D point clouds, mesh generation, and libraries such as Open3D, Trimesh, or PCL
• Familiarity with 3D reconstruction pipelines (e.g., COLMAP, NerfStudio, Photogrammetry tools)
• Strong knowledge of coordinate frames, and camera calibration

Preferred Qualifications:

• Master’s degree in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related field
• Experience with ROS/ROS 2 concepts
• Familiarity with robot localization using SLAM and multi-sensor fusion
• Experience working with multi-modal sensors: GPS, LiDAR, stereo/depth cameras, IMUs
• Proficient in path planning algorithms (both global and local)
• Experience developing robotic software stacks for controls, motion planning, sensor integration, and simulation.

Senior Logistics Reporting Specialist

Job Description:

The Sr. Logistics Reporting Specialist is responsible for playing a leadership role in helping to define our reporting strategy. In this role you will effectively partner with logistics leaders and cross-functional stakeholders to understand their data and reporting needs and translate requirements into visual reports and dashboards. The Sr. Logistics Reporting Specialist will perform their job duties without supervision and is expected to perform real-time operational or strategic decision making without supervision when appropriate. Responsibilities include providing creative and structured analysis to identify performance improvement opportunities and the ability to communicate findings clearly across the organization, as well as assisting and mentoring “junior” Reporting Specialist.

Description:

• Partners closely with leadership team to develop and execute reporting strategy and roadmap.
• Provides guidance and training to new team members on execution of roles of responsibilities.
• Provides subject matter expertise to help define roles & responsibilities with critical stakeholders such as IT.
• Works unsupervised to manage projects with logistics partners including outlining business requirements, managing expectations, and prioritizing projects based on judgement of what provides most urgent need to business.
• Develops reports and dashboards that track logistics performance as well as create sophisticated models that forecast future KPI’s.
• Provides context to performance through standardized and documented definition of KPIs in collaboration with business partners.
• Scopes, develops, and defines mechanisms for gathering data used to measure performance.
• Effectively monitors and manages the repository of reports without consultation from supervisor, when appropriate.
• Conducts initial analysis and develops insights for reports, as well as assists newer team members with conducting their analyses.
• Trains newer team members on business knowledge, technical skills, and project management, as well as provides close support and mentorship for 1-3 months after a new hire onboards.
• Supports ad hoc operational data requests and reporting.
• Identifies opportunities to streamline reporting distribution and makes recommendations to supervisors or managers on how to improve processes.

Minimum Requirements

• 3+ years of experience in an analytical role such as Reporting, Business Analysis, or Data Analytics; Knowledge of the basic principles of data modeling, data engineering, and data visualization.
• Bachelor’s Degree or advanced degree (preferred) in Analytics, Statistics, Computer Science, Logistics, Industrial Engineering, Business, or Finance.
• Technology aptitude (Excel, SQL, Power BI/Tableau, Microsoft Power Automate).
• Experience in supply chain, operations, analytics, finance or related field a plus.
• Comfortable working with large datasets exceeding 10 million rows using various tools resources available.
• Strong attention to detail to recognize patterns and inconsistencies in data.

This position has a starting salary range of $83,100.00 to $106,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive.

About Mycube

Mycube is reinventing the safe industry with products designed for both security and style. Backed by over a century of family expertise, we’ve built a modern DTC brand that makes safekeeping accessible, convenient, and beautifully integrated into the home. From biometric fireproof safes to customizable storage solutions, our products protect valuables while complementing home aesthetics.

We are entering a high-growth phase and scaling media investment across channels. As traffic increases, our website must become a best-in-class conversion engine. This role will own that outcome.

About the Role

We’re looking for an Ecommerce / Website Product leader to own the full digital customer journey - from first click to purchase.

This is a high-ownership, high-impact role responsible for improving conversion rate, reducing friction, and building a personalized shopping experience. You will own the website roadmap, partnering with the Head of Growth and a cross functional team of Creative, Engineering, Analytics, and external agencies.

This role is ideal for either a high-performing generalist (ex-consulting, MBA, strong business acumen) or a more traditional product leader with ecommerce experience. What matters most is analytical rigor, ownership, and a bias for action.

What You’ll Own

• Full ownership of website performance and roadmap
• End-to-end funnel optimization: landing page → PDP → cart → checkout
• Driving improvements in CVR, AOV, revenue per session, and contribution margin
• Building and executing a rigorous A/B testing roadmap
• Identifying conversion bottlenecks and quantifying revenue opportunity
• Creating personalized funnels by shopping use case, product type, and traffic source
• Website merchandising, product launches, and on-site promotions
• Managing external agencies to scope and ship improvements
• Establishing dashboards and reporting to measure impact and guide prioritization

Who You Are

• 3-8 years of experience in ecommerce, product, consulting, growth, or a related field (DTC experience strongly preferred)
• Extremely data-driven and comfortable digging into funnels, CVR, and cohort behavior
• Strong hypothesis-driven thinker who turns insights into structured test plans
• Proven experience running A/B tests and conversion optimization initiatives
• Operates with a high degree of ownership
• Highly organized and able to manage multiple workstreams while maintaining a clear, ROI-driven roadmap
• Strong communicator - able to influence engineers, creatives, and leadership
• Familiarity with Shopify and ecommerce analytics/testing tools is helpful
• MBA, consulting background, or top-tier startup experience is a plus

Job ID: 372358

Practice area:- Estate & Tax Planning,Probate

Estate Planning & Probate Associate Attorney (2–6 Years Experience) – Private Client Services | Boston, Massachusetts

Keywords:- Estate Planning Associate Attorney, Trusts and Estates Attorney, Probate Attorney, Estate Planning Attorney Boston, Estate and Tax Planning Attorney, Boston legal jobs, Attorney jobs Boston MA, MA Bar required, Law firm estate planning associate, Partner-track position, lawyer,estate planning, gift tax, generation-skipping, dynasty trust, GRAT, QTIP trust, charitable trust, family wealth planning

The firm, established in 2000, represents clients including families, individuals, and industries. Its service areas include executive leadership, residential real estate, commercial real estate, commercial lending, estate planning, dispute resolution, tort defense, litigation, and hospitality and recreation. It has offices in Boston, Andover, and Waltham, Massachusetts, and Nashua, New Hampshire. Three of its attorneys have been selected to the lists of Super Lawyers and Rising Stars by Super Lawyers publication.

A respected law firm is seeking an Estate Planning & Probate Associate Attorney (2–6 years experience) to join its growing private client services practice in Boston, Massachusetts. This Estate Planning Attorney role focuses on advising individuals, families, and fiduciaries on sophisticated estate planning and wealth preservation strategies.

Attorneys pursuing Boston legal jobs in private client services will gain the opportunity to work on complex estate planning matters, including wealth transfer strategies, trust administration, and tax-efficient asset structuring. The Estate Planning Attorney will collaborate closely with financial advisors, accountants, and fiduciaries to provide comprehensive planning solutions.

This partner-track position provides significant opportunities for professional growth, client development, and leadership within a dynamic estate planning practice. Attorneys with an existing book of business are particularly encouraged to apply.

This opportunity is actively interviewing candidates seeking advanced Boston legal jobs in estate planning and probate law.

________________________________________

Key Responsibilities

• Advise individuals, families, and fiduciaries on estate planning strategies, wealth preservation, and generational wealth transfer.

• Draft sophisticated estate planning documents including wills, trusts, powers of attorney, and healthcare directives.

• Provide legal guidance on estate, gift, and generation-skipping transfer tax strategies.

• Assist clients with charitable planning and business succession strategies.

• Support probate and estate administration, including fiduciary guidance, tax filings, and asset distributions.

• Collaborate with financial advisors, accountants, and other professionals to create integrated estate planning solutions.

• Maintain and expand client relationships while contributing to practice growth.

• Utilize an existing book of business to support business development and client portfolio expansion.

________________________________________

Qualifications

• Juris Doctor (JD) from a recognized law school.

• Massachusetts Bar required and active license to practice law in Massachusetts.

• 2–6 years of experience practicing as an Estate Planning Attorney or trusts and estates associate.

• Experience handling estate planning, trust administration, and probate matters.

• Demonstrated book of business preferred.

• Strong drafting skills for complex estate planning documents.

• Ability to manage client relationships and develop business opportunities.

• Strong legal writing and analytical abilities.

________________________________________

Education

• Juris Doctor (J.D.) degree from an accredited law school.

________________________________________

Certifications

• Licensed to practice law in Massachusetts.

________________________________________

Skills

• Strong technical knowledge of estate, gift, and generation-skipping transfer tax laws.

• Advanced drafting abilities for trusts, wills, and estate planning instruments.

• Excellent written and verbal communication skills.

• Strong client relationship management and advisory abilities.

• Ability to work independently while contributing to a collaborative team environment.

________________________________________

Culture & Firm Appeal

This opportunity is with a well-established law firm serving families, individuals, and businesses throughout the Boston legal community. The firm provides a broad range of legal services while maintaining a strong reputation for personalized client service and practical legal solutions.

Attorneys benefit from a collaborative environment where private client attorneys work closely with professionals across multiple disciplines. The firm encourages entrepreneurial attorneys to develop client relationships and expand their professional networks.

Professionals exploring Boston legal jobs in estate planning will appreciate the firm's emphasis on business development, client-focused service, and long-term career growth.

The firm also maintains a strong reputation within the regional legal market and has attorneys recognized by respected industry publications.

________________________________________

Why This Role Is Unique

• Opportunity to advise high-net-worth individuals and families on advanced estate planning strategies.

• Meaningful involvement in wealth preservation, tax planning, and succession planning matters.

• Opportunity to grow and expand a private client practice through business development.

• Collaborative team environment with experienced estate planning professionals.

• Partner-track position supporting long-term professional advancement.

• Ideal opportunity for attorneys seeking advanced Boston legal jobs in estate planning and probate law.

This position rarely opens at this level and provides a strong opportunity for attorneys to grow a successful private client services practice within a respected legal environment.

________________________________________

Call to Action

Apply now for a confidential discussion with a BCG Attorney Search recruiter.

Explore this elite-level opportunity today.

Submit your resume to learn more about this prestigious role.

________________________________________

BCG Attorney Search is the industry leader for placing candidates in permanent positions in law firms. Since 2000, our recruiters have placed several thousand attorneys and enjoyed extraordinarily high success rates with our candidates. As a BCG Attorney Search candidate, you have access to more opportunities than any legal placement firm in the United States. We are able to offer the most in-depth insight in the legal recruiting market thanks to our dedicated team of over 150 employees who mercilessly research, study and analyze the legal market. The depth and breadth of our research empowers us to place attorneys at rates that are unparalleled at any placement firm in the United States. Many of our recruiters make 30 to 40 placements per year, while recruiters at competitor firms are likely to make four or five. Unlike other placement firms that can only tell you about openings at major AmLaw firms, we place candidates of all backgrounds in firms of all sizes. While other legal recruiters only represent a narrow band of candidates from top law firms and top law schools, our research, firm contacts, and market insight allow us to place hundreds of candidates each year who do not fit this mold. It is rare that we do not get candidates we represent interviews and offers. No one in the world is better at legal recruiting and placement than BCG Attorney Search.

BCG Attorney Search will confidentially review your application and will not forward your materials to the firm without first discussing the opportunity with you.

Associate Director of Member Engagement & Enablement

Associate Director of Member Engagement Enablement

1) deeply understand our members

2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives

3) provide the support, guidance and insights to help the business achieve those levels of performance;

4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and

5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.

Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.

Key responsibilities include:

• Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
• Be the day-to-day business lead for the staged build of our core member engagement operational data platform
• E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
• E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
• Be the day-to-day business lead for our email/SMS
• Design and advance future consumer engagement enablement strategic projects
• In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
• Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
• For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
• Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.

Qualifications:

• Bachelor’s degree required
• Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
• Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
• Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
• Familiarity with agile methodologies and experience embedding agile practices in business teams
• Experience with corporate strategy and portfolio processes
• Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
• Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
• Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
• Excellent leadership and staff management skills
• Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.