Engineering Structures Jobs in Lynn Massachusetts Remote

Join a leading pharmaceutical company’s Data Science team, where you’ll drive and lead advanced analytics across Marketing, Sales, and Access. As Associate Director (Or Sr Manager), A HIGH LEVEL INDIVIDUAL CONTRIBUTOR, you’ll lead strategic initiatives from predictive modeling and personalization to field force optimization, delivering scalable solutions that inform commercial decisions and enhance patient engagement. Deep experience in pharmaceutical marketing analytics is essential to translate brand strategy into actionable insights.

Keywords: MMM, Next Best Action, NLP, Data Science, HCP, GenAI

Location: Onsite 3 days a week in Cambridge, MA

Key Responsibilities

• Lead development and deployment of predictive models, segmentation, NLP, and GenAI tools to solve complex commercial challenges
• Translate pharmaceutical brand objectives into analytics frameworks across marketing, sales, and access
• Design and operationalize Next Best Action strategies to boost omnichannel engagement and HCP ROI
• Build and scale Patient 360 models and targeting algorithms for AI-driven lead generation
• Guide stakeholders through insight activation and integration into workflows
• Champion model governance, experimentation, and analytical rigor
• Collaborate with IT to develop ML Ops environments and productized solutions
• Manage external analytics partners and ensure alignment across data engineering, insights, and compliance

Who You Are

A strategic data scientist with strong business acumen, leadership presence, and deep experience in pharmaceutical marketing analytics. You thrive at the intersection of data and action, delivering measurable impact.

Qualifications

• 5+ years in analytics role within pharmaceutical industry
• Proven experience in pharmaceutical marketing analytics, including brand strategy, HCP engagement, and omnichannel optimization
• Expertise in NBA, MMM, supervised/unsupervised learning, A/B testing, time-series forecasting
• Success in marketing mix modeling, decision engines, and GenAI product design
• Proficient in Python, R, SQL, Snowflake; skilled in Power BI or Tableau
• Familiarity with APLD, PlanTrak, claims, and specialty pharmacy datasets
• Strong communicator with executive presence and cross-functional influence

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Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role:

Suffolk is seeking people who are bold. Curious. Innovative. Caring. Looking for the career opportunity of a lifetime. We’ll challenge and inspire you to be your very best. We’ll embrace what makes you unique and lift you up as you take chances. Here, you’ll find a place where you can act with purpose and integrity, bringing intelligence and grit to every aspect of your job. Join us for the chance to achieve your ambitions and build your legacy.

The Director of Preconstruction is a critical team member responsible for overseeing project strategy development, management of risk, fostering business growth, and creating and advancing relationships with clients and partners. This role is responsible for leadership and guidance of a team of preconstruction managers.

Responsibilities:

• Lead team responsible for responses to RFPs and position SCCI as a contract partner of choice
• Build and maintain relationships with all internal and external stakeholders
• Coordinate closely with Lead Estimators to establish continuously refined scopes of work
• Coordinate closely with Operations’ client account managers to help ensure consistency of service
• Coach, mentor, and develop preconstruction management team
• Facilitate relationships between preconstruction managers, Operations teams, planning teams, digital engineering, Suffolk Design, and marketing teams
• Coordinate work with internal departments to leverage the use of company tools
• Direct continuous improvement and change management processes within the department
• Participate in Go/No Go Process for new client pursuits
• Oversee prequalification progress and tracking of awarded trade partner contracts
• Establish and ensure conformance with SCCI general conditions staffing models
• Serve as final
• Oversee coordination of bid forms, bonds and insurance requirements for the bid
• Create and manage preconstruction services proposals
• Take part in client presentations and attend interviews
• Oversee coordination of trade contract production in accordance with SCCI SOPs
• Manage communication with clients through award decision after bid submissions
• Exhibit and Reinforce SCCI Core Values

Qualifications:

• Bachelor’s Degree, preferably in Civil Engineering, Construction Management, Architecture or related field
• 15 or more years of experience in Estimating, Procurement, or Project Management
• Demonstrated communication and presentation skills
• Collaborative leadership style
• Deep technical knowledge of construction with experience in data centers preferred
• Understanding of market conditions and ability to foster competitive advantage
• Experience in all aspects of preconstruction to include scheduling, staffing, and risk management
• Experience working with and leading geographically dispersed teams is preferred
• Experience with design-build project delivery is preferred

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Millwork Recruiting Source is leading a search for an experienced Project Manager in the architectural millwork industry to support a well-established, growth-oriented client headquartered in New Jersey as they expand their footprint in the Boston market.

This is a high-impact opportunity for a proven Project Manager who thrives in fast-paced commercial environments and has successfully managed office fit-out and custom millwork projects contracted through General Contractors, with direct exposure to architects and design teams.

Why This Opportunity Stands Out

• Strategic market expansion in Boston with strong backing from an established NJ headquarters
• Boston area based, working from your home office
• Manufacturing, engineering, and production support handled through the NJ facility
• High-profile commercial interiors and custom architectural millwork projects
• Competitive compensation and comprehensive benefits package

What You’ll Be Doing

As the Project Manager, you will be responsible for managing projects from award through close-out, acting as the primary liaison between the client, GC, architects, and internal teams.

Key responsibilities include:

• Managing commercial architectural millwork and office fit-out projects from kickoff through installation
• Coordinating directly with General Contractors, architects, designers, and internal engineering teams
• Developing and maintaining project schedules, budgets, and scopes of work
• Reviewing architectural drawings, specifications, and shop drawings
• Managing RFIs, submittals, change orders, and project documentation
• Conducting site visits as needed and supporting field coordination
• Ensuring projects are delivered on time, within budget, and to quality standards
• Serving as a trusted representative of the company in the Boston market

What We’re Looking For (Must-Haves)

• Proven experience as a Project Manager in the architectural millwork industry (mandatory)
• Demonstrated success managing GC-contracted office fit-out and custom millwork projects
• Experience collaborating with architects and design professionals
• Strong understanding of millwork manufacturing workflows and field installation
• Excellent communication, organization, and problem-solving skills
• Ability to work independently in a remote/home-office environment
• Located in or near the Greater Boston area

Compensation & Benefits

• Salary Range: $130,000 – $160,000 (DOE)
• Full health insurance coverage
• 401(k) plan
• Paid Time Off (PTO)
• Expense reimbursement
• Long-term growth potential with a respected millwork organization

Interested?

If you’re an experienced architectural millwork Project Manager looking to play a key role in a growing Boston operation—this is the opportunity to explore.

Insurance Sales Specialist – (Remote & In-Person Opportunity)

Take Control of Your Career Today

We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you’re an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed—leads, training, mentorship, and an unmatched commission structure.

Why Join Us?

No Cold Calling – Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.

Flexible Schedule – Work remotely, in person, or a combination of both. You decide!

Unlimited Earning Potential – Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals.

Comprehensive Training – We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors.

Career Growth – Advancement opportunities based on performance, not tenure.

What You’ll Do:

Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed).

Meet with Clients – Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.

Present Tailored Solutions – Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products.

Close Sales & Earn Big – Guide clients through the application process and celebrate each win!

Build Long-Term Relationships – Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.

Stay Informed – Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.

What You Need to Succeed:

Strong communication and persuasive sales skills

Self-motivated and goal-oriented mindset

Ability to work independently and manage your own schedule

No experience required – we’ll help you get licensed if you’re not already!

Valid driver’s license & reliable transportation (for in-person meetings)

Compensation & Perks:

High commission structure with monthly bonuses

Residual income paid annually on policy renewals

Comprehensive training and continuous professional development.

Fast-track promotion opportunities

Firm Overview:

Our client is a vertically integrated real estate investment, development, and management firm with a 50-year track record of investing across market cycles on behalf of private and institutional investors. Headquartered in Boston with an office in New York, The Firm operates a fully integrated platform of approximately 120 professionals spanning investments, development, asset management, property management, and corporate operations.

Since inception, the firm has invested approximately $12.8 billion of gross asset value and raised $2.9 billion of equity across five value-add funds, executing complex transactions across equity, structured capital, and credit strategies. Over the course of its history, the firm has owned, operated, and developed more than 37 million square feet of commercial space and nearly 14,000 residential units.

The Firm’s investment platform is organized around property-type focused verticals, including Industrial, Multifamily, and Science & Technology, and is anchored by a thematic, value-oriented investment approach emphasizing complex business plans, capital structure creativity, and hands-on execution. A unique combination of capital markets expertise, development capabilities, and in-house asset and property management enable the firm to identify and capitalize on opportunities created by market dislocation, distressed capital structures, and evolving tenant and user demand.

Position Overview:

The Portfolio Management Associate will serve as the day-to-day lead for maintaining and developing portfolio reporting tools including standardized templates for financial models and valuations, asset performance tracking, market data collection, and project management across sales, leasing, and related workflows. This role will report to the SVP of Portfolio Management & Head of Investor Relations. The Portfolio Management Associate will ensure the technical accuracy and consistency of portfolio models, templates, and dashboards, and will drive the timely production of recurring portfolio analytics and interdepartmental reports that inform strategy and valuations.

Role & Responsibilities:

The Portfolio Management Associate will lead the maintenance of day-to-day tracking tools for asset performance (e.g., Pereview), market data, and collective activity trackers for project management workflows (e.g., Altrio), ensuring reporting tools remain accurate, current, and aligned with portfolio governance needs.

Standardization of Work Product and Templates:

• The role will assist in establishing and building standard templates and work product standards, including valuation models (DCFs), return projections, and net effective rent (NER) conventions.
• Will support the continual refinement of reporting standards for accounting and development to improve tracking of historical performance against projections.
• Will support the continual improvement and support of portfolio analytics tracking through existing tools, AI or additional software solutions.

Interdepartmental Reporting Cadence:

• The Portfolio Management Associate will lead the maintenance and production of interdepartmental recurring reports and trackers, including the Disposition Pipeline, BOV/Appraisal Tracking, commercial/multifamily/storage Leasing Tracking, and Debt SWAT Analysis, quarterly investor workbooks, and supporting recurring meetings and timely information flow.

Portfolio Analytics and Performance Reporting:

• The role will produce portfolio analytics in partnership with portfolio management leadership and finance including Portfolio Returns Reports by asset class vertical and by fund on a quarterly basis, Portfolio Performance Metric tracking and fund roll-up reports, and the fair market values (FMV) / net asset values (NAV) schedule with cap and discount rate tracking.

Model and Projection Quality Control:

• The Portfolio Management Associate will assist with technical accuracy checks of portfolio models and projections and help maintain governance standards for Investment Committee approval, ensuring assumptions are accurate and consistent with business plans and timelines.

Collaboration:

• The Portfolio Management Associate will coordinate with portfolio management, asset management, accounting, development, finance, and investor relations to ensure that data, assumptions, and reports are consistent, timely, and decision-useful for both internal reviews and external investor communications.

Skills & Qualifications:

• Bachelor’s Degree and a minimum of 2+ years of real estate experience, with a preference for experience within the various asset classes.
• Exceptional written and oral communication skills, with acute attention to detail.
• Project management skills and the ability to multitask and prioritize workload efficiently and effectively with little direction.
• Must have proficient working experience with Ai.
• Experience with Pereview and/or Altrio are a plus.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios.  This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
• Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.
• Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.
• Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
• Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
• Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
• Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
• Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.
• Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
• Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.

What sets you apart:

• Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions
• Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.
• Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios
• Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy
• Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants
• Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143,320 - $265,950.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Company: CrossFit ENG and Babcock Ranch Strength, Fitness, & HYROX Location: Remote (Headquartered in Cape Coral, FL) Job Type: Full-Time

About Us: We are a premier fitness facility dedicated to changing lives through world-class coaching, community, and results. We specialize in CrossFit and are proud to be a HYROX affiliate. As we prepare to expand and open our second location, we are looking for a driven, high-energy Remote Sales Manager to become the first point of contact for our incoming leads. If you are passionate about fitness and know how to close a sale, we want you on our team.

The Role: We are seeking a true closer. As our Remote Sales Manager, you won’t be managing the gym floor—you will be managing the phones. Your primary objective is to contact warm leads, uncover their fitness goals, prescribe the right membership package, and close the sale by securely processing their payment over the phone.

You will act as the bridge between a prospect’s initial interest and their first day in the facility, ensuring a seamless handoff to our on-site coaching staff.

Key Responsibilities:

• Speed to Lead: Contact new inbound leads (from web forms, social media ads, etc.) within 5–10 minutes.
• Consultative Selling: Conduct deep-dive discovery calls to understand a prospect's "Why" and effectively communicate the value of our coaching programs.
• Closing: Confidently present membership options, handle objections, and secure credit card payments over the phone for month-to-month, 6-month, and 12-month paid-in-full memberships.
• Pipeline Management: Track all leads, follow-ups, and conversions meticulously using our gym management software (experience with PushPress is a plus).
• The Handoff: Create detailed member profiles and communicate effectively with the coaching team so every new member is greeted by name and set up for success on day one.

What We’re Looking For:

• Proven experience in B2C phone sales, specifically closing deals on the first or second call.
• A confident, assumptive closer who is comfortable asking for the credit card over the phone.
• Excellent active listening skills and the ability to navigate objections with empathy and authority.
• A strong understanding of the fitness space (familiarity with CrossFit and HYROX is highly preferred).
• Self-motivated and highly disciplined to thrive in a remote work environment.

Compensation & Benefits: We believe in rewarding performance. This role offers a solid base salary with a highly lucrative, uncapped commission structure.

• Base Salary: $3,000 per month
• Commission Structure:
• Month-to-Month Memberships: % of the first month’s membership cost.
• 6-Month Paid-in-Full: $$$ commission per close.
• 12-Month Paid-in-Full: $$$ commission per close.

• Growth Potential: You are joining us at a crucial growth phase as we expand to a second location, offering massive potential for career advancement.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.