Engineering Structures Jobs in Leon Valley Texas

University Health in San Antonio is seeking board-certified Advanced Practice Providers (Acute Care Nurse Practitioners and Physician Assistants) to join a high-acuity, multidisciplinary critical care team at University Hospital. This role supports a 24/7, high-intensity ICU model serving complex patient populations including solid organ transplantation, cardiothoracic surgery, cardiac care, and ECMO therapy. Our collaborative model integrates Surgical Critical Care and Anesthesia Critical Care services to deliver comprehensive, patient-centered care across all ICU service lines.

About the Program The critical care team is structured to provide:

• 24/7 on-site coverage by Faculty Intensivists and Advanced Practice Providers (APPs)
• Support from multidisciplinary Residents and Critical Care Fellows
• Clearly defined structures and processes to ensure quality and consistency of care
• Real-time collaboration across service lines to develop and implement conjoint care plans

Qualifications

• Board-certified Acute Care Nurse Practitioner (ACNP) or Physician Assistant
• Active or eligible for Texas licensure
• ICU experience strongly preferred
• Demonstrated ability to thrive in a high-acuity, team-based environment
• Strong clinical judgment, communication, and collaboration skills

Why Join University Health? University Health is proud to offer a supportive and rewarding work environment, including:

• Competitive total compensation package
• Affordable medical insurance and comprehensive benefits
• Loan repayment program up to $50,000 over 5 years
• Annual professional business expense allowance plus CME days
• Annual tuition reimbursement and certification support
• Deferred compensation retirement plan with employer match
• Generous paid time off
• Opportunity to work alongside highly skilled and respected physicians
• Strong culture of teamwork and peer camaraderie

About University Health University Health is a nationally recognized academic health system committed to delivering high-quality care, advancing medical education, and improving community health across South Texas.

Why San Antonio?

San Antonio offers an exceptional quality of life with a low cost of living, rich cultural heritage, a vibrant culinary and arts scene, and easy access to the Texas Hill Country. The city combines major metropolitan amenities with a welcoming, family-friendly atmosphere and year-round outdoor activities.

University Health in San Antonio is seeking board-certified Advanced Practice Providers (Acute Care Nurse Practitioners and Physician Assistants) to join a high-acuity, multidisciplinary critical care team at University Hospital. This role supports a 24/7, high-intensity ICU model serving complex patient populations including solid organ transplantation, cardiothoracic surgery, cardiac care, and ECMO therapy. Our collaborative model integrates Surgical Critical Care and Anesthesia Critical Care services to deliver comprehensive, patient-centered care across all ICU service lines.

About the Program The critical care team is structured to provide:

• 24/7 on-site coverage by Faculty Intensivists and Advanced Practice Providers (APPs)
• Support from multidisciplinary Residents and Critical Care Fellows
• Clearly defined structures and processes to ensure quality and consistency of care
• Real-time collaboration across service lines to develop and implement conjoint care plans

Qualifications

• Board-certified Acute Care Nurse Practitioner (ACNP) or Physician Assistant
• Active or eligible for Texas licensure
• ICU experience strongly preferred
• Demonstrated ability to thrive in a high-acuity, team-based environment
• Strong clinical judgment, communication, and collaboration skills

Why Join University Health? University Health is proud to offer a supportive and rewarding work environment, including:

• Competitive total compensation package
• Affordable medical insurance and comprehensive benefits
• Loan repayment program up to $50,000 over 5 years
• Annual professional business expense allowance plus CME days
• Annual tuition reimbursement and certification support
• Deferred compensation retirement plan with employer match
• Generous paid time off
• Opportunity to work alongside highly skilled and respected physicians
• Strong culture of teamwork and peer camaraderie

About University Health University Health is a nationally recognized academic health system committed to delivering high-quality care, advancing medical education, and improving community health across South Texas.

Why San Antonio?

San Antonio offers an exceptional quality of life with a low cost of living, rich cultural heritage, a vibrant culinary and arts scene, and easy access to the Texas Hill Country. The city combines major metropolitan amenities with a welcoming, family-friendly atmosphere and year-round outdoor activities.

University Health in San Antonio is seeking board-certified Advanced Practice Providers (Acute Care Nurse Practitioners and Physician Assistants) to join a high-acuity, multidisciplinary critical care team at University Hospital. This role supports a 24/7, high-intensity ICU model serving complex patient populations including solid organ transplantation, cardiothoracic surgery, cardiac care, and ECMO therapy. Our collaborative model integrates Surgical Critical Care and Anesthesia Critical Care services to deliver comprehensive, patient-centered care across all ICU service lines.

About the Program The critical care team is structured to provide:

• 24/7 on-site coverage by Faculty Intensivists and Advanced Practice Providers (APPs)
• Support from multidisciplinary Residents and Critical Care Fellows
• Clearly defined structures and processes to ensure quality and consistency of care
• Real-time collaboration across service lines to develop and implement conjoint care plans

Qualifications

• Board-certified Acute Care Nurse Practitioner (ACNP) or Physician Assistant
• Active or eligible for Texas licensure
• ICU experience strongly preferred
• Demonstrated ability to thrive in a high-acuity, team-based environment
• Strong clinical judgment, communication, and collaboration skills

Why Join University Health? University Health is proud to offer a supportive and rewarding work environment, including:

• Competitive total compensation package
• Affordable medical insurance and comprehensive benefits
• Loan repayment program up to $50,000 over 5 years
• Annual professional business expense allowance plus CME days
• Annual tuition reimbursement and certification support
• Deferred compensation retirement plan with employer match
• Generous paid time off
• Opportunity to work alongside highly skilled and respected physicians
• Strong culture of teamwork and peer camaraderie

About University Health University Health is a nationally recognized academic health system committed to delivering high-quality care, advancing medical education, and improving community health across South Texas.

Why San Antonio?

San Antonio offers an exceptional quality of life with a low cost of living, rich cultural heritage, a vibrant culinary and arts scene, and easy access to the Texas Hill Country. The city combines major metropolitan amenities with a welcoming, family-friendly atmosphere and year-round outdoor activities.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This posting is for multiple P&C Actuarial Analyst positions on the pricing, indications, and forecasting teams. These roles require experienced analysts to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks.

What you'll do:

• Independently applies actuarial methodologies to complete structured projects (e.g.)
• Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale).
• Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques.
• Proactively resolves technical issues and identifies appropriate issues for escalation.
• Assists others with troubleshooting issues.
• Creates instructions and training materials for actuarial tools and processes.
• Mentors new team members.
• Apply business acumen to provide actionable insights that help solve business problems.
• Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of actuarial or analytical business experience.
• 3 Casualty Actuarial Society (CAS) exams.
• Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.
• Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems.

What sets you apart:

• Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.).
• Demonstrated experience with basic actuarial pricing methodologies.
• Demonstrated experience aggregating and analyzing data to solve problems.
• Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders.
• P&C Personal Lines pricing experience.
• Familiarity and experience with industry pricing software such as Earnix.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $77,120 - $138,810.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Support daily customer inquiries through clear and professional communication
• Assist with order processing, scheduling, and service coordination
• Maintain client records, documentation, and internal updates
• Collaborate with internal teams to ensure seamless service delivery
• Address customer concerns with patience, accuracy, and a solution-driven approach
• Contribute to improving service procedures and overall client experience

• Strong communication and interpersonal skills
• Ability to multitask and manage priorities in a structured environment
• High attention to detail and organizational accuracy
• Problem-solving mindset with a customer-first approach
• Comfortable working independently and as part of a team
• Proficiency in basic office and administrative tools

• Competitive salary package
• Opportunities for professional growth and long-term career development
• Supportive, organized, and professional work environment
• Skill-building across customer relations, service operations, and internal coordination
• Stable and structured job type with clear advancement potential

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.