Engineering Structures Jobs in Lawrence, IN

Job Purpose

To develop and ensure effective implementation of the plant’s quality and food safety management systems in accordance with product specifications, regulations, and the plant’s chosen third-party food safety standards, either Safe Quality Food (SQF) or British Retail Consortium (BRC).

Key Responsibilities And Duties

Maintain a controlled Quality Management System (QMS) consisting of detailed policies and procedures supporting the corporate quality policy; federal, state, and local regulatory requirements; and food safety/defense guidelines to administer and document standardized practices in all aspects of plant operations.

• Coordinate an annual QMS review to ensure employee compliance to policies, that policies and procedures reflect current practices and requirements, and to identify issues and trends with any related systems and policies/procedures.
• Ensure effective implementation of all related policies, procedures, and systems.
• Maintain and review all applicable records.
• Lead a quality and food safety committee to assist in implementation, review, and training of the QMS.

Develop and implement food safety, food defense, and quality systems to ensure compliance with federal, state, and local government regulatory food safety requirements and Safe Quality Foods Institute (SQFI) or British Retail Consortium (BRC) standards.

• Serve as the Food Defense and HACCP Coordinator, and where applicable, as the primary SQF Practitioner.
• Train employees in food safety requirements and related policies.
• Lead the HACCP team and manage the written HACCP plan which effectively identifies, minimizes and/or eliminates potential food safety and food defense hazards.
• Maintain a material traceability system, including performing semi-annual Mock Recall exercises.
• Review and maintain documentation related to quality and food safety activities.
• Where applicable, maintain UNDOT hazardous material training and certification.

Perform and/or coordinate internal audits at scheduled and regular intervals:

• Audit quality system documentation and data daily for accuracy and completion.
• Audit the entire facility routinely to ensure compliance with food safety and food defense requirements; oversee corrective actions and resolution.
• Maintain accuracy, completion and compliance of the Master Cleaning Schedule, Line Clearance and Sanitation Standards, and Preventative Maintenance Program as regard to food safety.
• Audit pest control documentation and services performed; follow up on opportunities to reduce risk.
• Audit machine process records, and drive for improvement.
• Audit the facility for Essential Glass, Brittle Plastics and Ceramics breakage.
• Audit trailer cleaning/inspection, shipping, receiving, and storage/handling system records and practices for cleanliness, food safety compliance, and proper documentation.

Develop, implement, and maintain quality and process control systems, in compliance with corporate quality policies, to ensure product quality meets design specifications and customer expectations.

• Manage testing, inspection, and measurement control plans for product and inline inspection equipment; train production personnel in testing/measurement methodology.
• Ensure that plant-applicable product and packaging specifications and drawings are current and accurate in the corporate Specifications System.
• Review, evaluate and communicate Statistical Process Control (SPC) and Statistical Quality Control (SQC) data for consistency, accuracy and compliance to internal standards, customer specifications, and control plan requirements.
• Coordinate resolution of quality issues with plant personnel; communicate out of specification conditions to the production personnel and the management team.
• Implement nonconforming control to ensure that all plant personnel can identify product and materials for rejection, rework, etc., and to ensure that all customers receive product that meets the customers’ standards; provide timely disposition for nonconforming materials.
• Lead multi-disciplinary teams to conduct effective problem solving to solve production and quality issues; train personnel in appropriate problem solving methodologies (SPC, Cause Mapping, 5-Whys, 8-D analysis, DMAIC, etc.).
• Enact the CQV protocol as required for new or revised equipment, molds, and processes; ensure capability and quality meets approval for production and shipment.

Maintain C.A.T. stations and NWA Quality Monitor/Analyst applications on local computers.

• Maintain measurement instrument accuracy and ensure the proper instruments are available for all product testing.
• Calibrate instruments as necessary and document all calibration and repairs.
• Perform Gage R&R Studies as needed.

Utilize the corporate Complaint System to track and resolve customer complaints in a timely manner.

• Document customer complaints in the corporate Complaint System; follow up with updates in a timely manner.
• Communicate customer complaint details and corrective actions to customers and plant personnel.
• Lead multi-disciplinary teams to investigate customer complaints; provide assistance with immediate corrective action and long term preventative action; utilize effective cause mapping to determine causes and solutions.
• Evaluate the effectiveness of complaint corrective actions and identify trends of customer complaints and internal nonconformance.
• Proactively coordinate, participate in, and document Customer Based Improvement Team (CBIT) meetings to build rapport.
• Collaborate with suppliers to maintain and improve raw material and packaging quality.

Responsible for continuing/implementing the Ring Family Culture in the facility.

• Employees are the first priority, production is secondary.
• Welcome employees to the plant every day inquiring about their personal lives and showing that Ring cares about our employees.
• Participate in pre-shift meetings to explain the day’s needs and concerns and emphasize the importance of safety, not only for the individual but for everyone in the plant.
• Manage by walking around during the shift initiating conversations with questions regarding the well-being of the employee.
• Catch someone doing something well and praise. Recognize their efforts.
• Understand that all employees are people and all of us have challenges. Search for the reason behind the issue, actively listen and resolve to the benefit of all.

Responsible for leading and supporting employee engagement initiatives.

• Conduct focused walks semi-weekly through the plant to engage with the employees.
• Utilizing active listening skills, ask probing questions that encourage employee input on issues or opportunities related to safety, quality, performance, goals, scheduling, teamwork, etc.,
• Note opportunities for improvement and potential solutions based on employee input.
• Develop strategies that all for employee led teams to implement or ‘try’
• Provide ongoing feedback to employee led teams and support efforts that lead to improved results, even during times of initial failure.
• Celebrate wins and recognize employees participating on successful teams.

Responsible For Leading And Supporting Corporate Initiatives, Such As

• Leading and participating on corporate sponsored teams
• Serving as CQV data reviewer, and following up to ensure verifications are completed
• Training newly hired Quality System Managers
• Assisting plants prepare for SQF audits
• Participating with purchasing on supplier audits
• Attending conferences to keep the company informed of changes in food safety regulations

Experience, Educational And Technical Qualifications

The Quality & Food Safety Manager position requires a minimum of 5 years’ experience in a quality or food safety professional role in a food processing or food packaging manufacturing environment. Knowledge of SPC, SQC, metrology, problem solving, internal auditing, HACCP, Good Manufacturing Practices, and food safety audit certification (such as AIB or SQF) is desired. He/she must possess strong computer skills, professionalism, self-motivation, attention to detail, and the desire and focus to improve the business. A four-year college degree required; preferably in a related food science, biology or engineering field.

Ring Container Technologies is an equal opportunity employer. It is the policy of Ring to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information.

Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. We manufacture and market Splenda, the #1 brand in the low calorie sweetener category and the most recognized in the world.

Our goal is to transform the sweetener category from commoditized ingredients to a destination that unleashed shopper’s potential for better, healthier baking and beverages. We make coffee, tea and water taste better and help people live happier, healthier and longer lives by making it easy to reduce sugar.

We offer an excellent compensation and benefits package. Come grow with us!

This role is not a remote opportunity, it is on-site at our Manufacturing Plant in Indianapolis, Indiana.

Scope:

The primary focus of the Associate B2B Manager will be to support the Senior B2B Manager and R&D leaders, taking products from concept to production as well as supporting ongoing B2B operations. This position will be collaborating with cross functional teams and providing supply chain solutions that can be strategic to our company leading innovation and product development.

Key Responsibilities:

• Champion and lead product development efforts and ensure all contract manufacturing business is sustained.
• Maintain the relationship and satisfaction of all contract manufacturing partners.
• Work jointly with R&D, Sales, Marketing, Finance, Supply Chain and Contract Manufacturing customers to source, justify, scope, scale up and commercialize new products.
• Coordinate internal cross-functional team needs for product startup, trials, qualification, through steady state production.
• Execute and maintain reporting for B2B category.
• Achieve key business results including efficient manufacturing, impeccable quality and outstanding service to our customers.

Qualifications:

• Bachelor’s degree required.
• At least 2+ year’s practical experience in manufacturing preferred, previous roles in Operations, Supply Chain, Procurement, or Engineering area highly desired.
• Must be able to work independently and have demonstrated leadership, interpersonal and self-initiative skills.
• Strong project management, financial analysis, communication and collaboration skills.
• Cross discipline exposure and functional knowledge of Supply Chain disciplines and impacts on contract manufacturing strategy, processes, and costs.
• Must work successfully with cross functional departments within and outside the organization and build effective relationships.

Physical Demands:

• Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
• Must be able to work seated using a computer and phone for long periods of time
• Must be able to work extended hours, as business warrants
• Must possess visual acuity to document company records
• Continuous walking throughout plant and distribution center
• Lifting up to 40 pounds

Scope:

Maintenance manager for liquid division will be leading all maintenance activities to ensure reliable operation of packaging, blending and CIP systems. The maintenance manager will oversee all aspects of maintenance including preventive maintenance, corrective maintenance, maintenance and shutdown scheduling, spare parts strategy, equipment reliability, technical training of asset care technicians and equipment re-design.

Essential Duties and Key Responsibilities:

• Define propose and monitor the implementation of the company’s maintenance and reliability objectives with key overall objectives of improving overall line efficiency and reducing unplanned downtime associated with breakdowns.
• Responsible for the maintenance/repair of all equipment in the liquid plants.
• Implement work processes and procedures related to maintenance including the management of PM and PdM programs.
• Train, develop and mentor maintenance employees to ensure future growth objectives can be accomplished. Includes troubleshooting, root cause analysis, and continuous improvement.
• Ensure maintenance function operates with clear and open communications. Key technical resources for the issue escalation, MOC and project design review processes.
• Promote a continuous improvement culture by developing processes to analyze data to solve reliability problems and reduce unplanned downtime using MTTF, PM frequency, FMEA and implementing reliability initiatives
• Ensure spare parts inventory is optimized and aligned to support operations objectives.
• Protect proprietary technology through approved and certified relationships with third party companies
• Develop and manage the annual maintenance budget.
• Manage all outsourced contractors as needed and all other duties as assigned.

Qualifications:

• BS Degree in Engineering
• 10-15 years of progressive and diversified “Maintenance Management” with minimum of 5 years’ experience in food and beverage manufacturing.
• Strong experience in Continuous improvement, lean manufacturing, TPM, maintenance programs, equipment installation, and automation.
• Interpersonal skills and track record of teamwork, leadership, adaptability, coaching, and taking initiatives.
• Ability to read electrical schematics, P&ID, construction drawings, and other related work documents.
• Familiar with maintenance program management, CMMS, GMPs, SOP’s development
• Prior maintenance management experience
• Experience with high-speed packaging equipment required. Aseptic experience preferred.
• Ability to work in a fast paced, dynamic environment
• Strong ability to coach, lead teams.
• Possess visual acuity to document company records

Physical Demands:

• Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
• Must be able to work seated using a computer and phone for long periods of time.
• Must be able to work extended hours, such as daily overtime and an occasional weekend
• Must possess visual acuity to document company records
• Continuous walking throughout plant and distribution center.
• Lifting up to 40 pounds

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit : Cushioning TSR

TYPE OF POSITON: Full-time permanent

POSITION SUMMARY: The Cushioning TSR will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Cushioning TSR will deliver technical service to and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting or the annual sales forecast for the Protective business in their designated territory.

RESPONSIBILITIES/ DUTIES:

• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; follow standards; provide technical information and explanations
• Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Product Care Solutions, products, and programs to end users
• Leverages Consultative Approach with Customers -understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
• Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
• Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities
• Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIRED QUALIFICATIONS:

• BA/BS Degree or equivalent experience.
• 1 + years of high level mechanical and/or sales expertise
• 3 + years of MS Office (Word/ Excel/ PowerPoint)
• Valid Driver's license
• Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

ADDITIONAL QUALIFICATIONS:

• Strong listening, written, and verbal communication skills
• High level of mechanical and troubleshooting experience
• Packaging experience is a plus
• Ability to read and understand technical drawings/troubleshooting charts
• Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
• Ability to work across teams and navigate complex environment
• Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
• Strong time management, Detail-oriented, and highly organized
• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Excellent listening, negotiation and presentation abilities

Element has an opportunity for an Operations Manager II. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered. All Operational Leadership positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, and company policies and procedures.

• Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA programs
• Responsible for the location safety performance and awareness; spearheads and manages initiatives that drive a culture of safety first
• Under the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operations department managers and supervisors (typically 3 or more direct reports with an overall staff that is greater than 15 employees)
• Provides and sets direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely and cost-effective manner
• Demonstrates deep knowledge of Element capabilities, processes and expertise to be able to clearly explain the benefits of Element testing services to all audiences -- internal and external
• Effectively inspire and communicate to both direct and indirect reports with the end result being a more thoroughly equipped workforce to meet customer needs on a daily basis
• Responsible and accountable to assigned direct reporting staff and to indirect departmental decisions to include hiring, performance management, and performance review decisions and execution, and approval of overtime and time cards
• Work with assigned staff to ensure work schedules are maintained and balanced
• Maintain an environment of respect and dignity within the department covering employee interactions and problem solving while ensuring work rules are known and followed
• Consult on various ways of testing requested by the client and provide alternatives and \"up\" selling with the various add on testing capabilities
• Advise team on technical issues with regard to the successful and timely completion of daily work
• Serves as key member of and contributor to, the lab's leadership team in the development and implementation of the lab's strategic direction
• Key contributor in terms of establishing priorities and allocating resources to ensure that the lab runs smoothly and efficiently
• Works effectively with lab functional managers and supervisors to develop and maintain positive employee relations

Qualifications

• Bachelor's degree (BA or BS) from an accredited 4-year college or university in an engineering or technical-related discipline, or a minimum of 7 years of experience in a management role ideally with operations management experience gained in an accelerated-growth organization with a diploma or GED certificate preferred
• Working knowledge of laboratory safety with extensive knowledge of the current suite of testing capabilities
• Proven ability to support and train staff members for the department in order to meet customers' expectations on testing
• Strong computer skills with basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus

A construction manager and general contractor providing leadership for complex commercial building projects. As an employee‐owned company founded in 1932, they are committed to building better lives for its customers, communities, and employees through quality construction and strong client relationships. The Project Manager is a jobsite-based position and will be responsible for leading commercial construction projects or defined project phases, with a high level of ownership over safety, schedule, cost, quality, and team performance. This role is ideal for a process‐driven PM with strong commercial experience who has leadership capability and is still moldable and eager to grow within their systems and culture. You will lead teams on active construction projects, often owning a specific stage or portion of a larger project, while working closely with owners, designers, subcontractors, and internal partners.

- 4–7 years of commercial construction experience in a Project Manager

- Commercial construction experience is required

- Bachelor's degree (in Construction Management, Civil Engineering, or a related field preferred) - Demonstrated leadership experience on construction projects (leading teams, scopes, or phases)

- Typical hours range from 7:00 am to 5:00 pm (Roughly 50 hrs./week)

- Strong sense of ownership and accountability for work product and project results

Director of Operations

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The Director of Operations is responsible for standardizing and executing the end-to-end process for operationalizing all closed sales across Never Alone's diverse service lines. This role owns the seamless transition from sales handoff to full implementation and ongoing operational excellence for both D2C (direct-to-consumer) procedure launches and B2B partnerships with SNF (Skilled Nursing Facilities), AL (Assisted Living), Home Health, and Hospice organizations.

The ideal candidate is a highly proactive, outgoing, results-driven leader who thrives on building systems, driving accountability, and ensuring measurable customer success. This is not a reactive or desk-bound role—this position requires someone who takes initiative, builds strong relationships, drives user adoption of the Never Alone SaaS platform, conducts regular success meetings, delivers impactful operational reporting, and works closely with provider partners to align on delivery requirements and outcomes.

MAJOR JOB DUTIES & RESPONSIBILITIES

Operationalizing Closed Sales

● Own and standardize the process for transitioning all closed sales from the sales team to full operational launch and ongoing management.

● Develop and implement playbooks, workflows, and checklists for both D2C procedure launches and B2B implementations across SNF, AL, Home Health, and Hospice settings.

● Ensure clean handoffs from sales with complete documentation, clear success criteria, timelines, and accountability measures for every new account.

● Coordinate cross-functional teams (implementation, product, compliance, clinical, support) to ensure on-time, high-quality launches.

User Adoption & Engagement

● Proactively drive user adoption of the Never Alone SaaS platform across all customer segments, identifying barriers to usage and implementing targeted solutions.

● Conduct regular training sessions, webinars, and on-site visits to ensure customers maximize platform value and achieve their clinical and operational goals.

● Monitor usage metrics and engagement trends, intervening quickly when adoption lags or accounts show signs of disengagement.

● Build relationships with customer champions and stakeholders, serving as a trusted advisor and advocate for their success.

Operational Reporting & Monthly Success Meetings

● Develop and deliver comprehensive, customized operational reports for B2B customers that demonstrate platform impact, clinical outcomes, utilization trends, and ROI.

● Lead monthly (or as-needed) success meetings with customers, reviewing performance data, addressing challenges, celebrating wins, and aligning on future goals.

● Translate complex usage data and operational metrics into clear, actionable insights that resonate with diverse stakeholders (clinical leaders, administrators, executives).

● Partner with internal teams to continuously improve reporting capabilities, dashboards, and customer-facing analytics tools.

Provider Partner Alignment & Delivery Management

● Work closely with provider partners (physicians, nurses, therapists, care teams) to understand delivery requirements, workflows, and operational realities.

● Ensure alignment between customer expectations, provider capabilities, and Never Alone platform features, resolving gaps or friction points proactively.

● Facilitate communication between customers, providers, and internal teams to optimize service delivery, clinical quality, and operational efficiency.

● Monitor service level agreements (SLAs) and performance standards, driving accountability and continuous improvement.

Process Standardization & Continuous Improvement

● Build scalable, repeatable processes for onboarding, implementation, reporting, and ongoing account management across all customer types.

● Establish quality assurance processes and KPIs to measure operational performance, customer satisfaction, and time-to-value.

● Collect and analyze customer feedback through surveys, direct engagement, and monthly meetings to identify trends and inform product roadmap priorities.

● Partner with Product and Engineering teams to advocate for customer needs and ensure platform enhancements support operational goals.

Customer Retention & Growth

● Proactively monitor customer health indicators and intervene with at-risk accounts before issues escalate.

● Drive retention through ongoing value reinforcement, education, and alignment with evolving customer needs and goals.

● Identify and pursue expansion opportunities (upsell/cross-sell) based on customer maturity, outcomes, and unmet needs, collaborating closely with Sales and Marketing.

● Manage escalations with urgency and ownership, coordinating internally to drive rapid resolution and maintain customer trust.

Team Leadership & Development

● As Never Alone scales, build, lead, and mentor a high-performing operations team, instilling a culture of accountability, proactivity, and customer-centricity.

● Set clear expectations, provide ongoing coaching, and create development opportunities to grow team capabilities and career trajectories.

● Foster collaboration across functions, ensuring seamless coordination between operations, sales, product, clinical, and support teams.

Qualifications

Experience:

● 8+ years of experience in operations, customer success, implementation, or account management within healthcare technology, SaaS, or related fields.

● 5+ years in a leadership position managing cross-functional teams and driving operational excellence.

● Proven track record of building and scaling standardized processes for onboarding, implementation, and ongoing account management.

Skills & Attributes:

● Highly proactive, outgoing, and results-driven—thrives on taking initiative and driving outcomes without waiting to be told what to do.

● Exceptional relationship-building and communication skills with the ability to engage effectively with diverse stakeholders (customers, providers, executives, cross-functional teams).

● Strong analytical and reporting capabilities—able to translate data into compelling insights and action plans.

● Comfortable leading meetings, presenting to executives, and facilitating difficult conversations with professionalism and empathy.

● Demonstrated ability to manage competing priorities, meet deadlines, and thrive in a fast-paced, dynamic environment.

● Self-starter with an ownership mindset—takes full accountability for outcomes and drives solutions independently.

Healthcare Knowledge:

● Deep understanding of post-acute care settings including SNF, AL, Home Health, and Hospice operations and workflows.

● Familiarity with healthcare compliance requirements, regulatory frameworks, and quality standards.

● Knowledge of provider recruitment, care coordination, and clinical service delivery models.

Technical Skills:

● Proficient in CRM systems (HubSpot), project management tools, and customer success platforms.

● Familiarity with healthcare SaaS platforms, reporting/analytics tools, and data visualization best practices.

● Comfortable working with technical teams and translating business requirements into product or platform enhancements.

Education:

● Bachelor's degree in business, healthcare administration, operations management, or a related field.

Travel:

● Regular travel required (up to 40%) to ensure successful implementation, conduct on-site training, lead customer meetings, and maintain strong customer and provider relationships.

PERFORMANCE METRICS

● Time-to-value for new customers (D2C launches and B2B implementations)

● User adoption rates and platform engagement scores across customer segments

● Customer satisfaction (CSAT/NPS) and retention rates

● Quality and timeliness of operational reporting and monthly success meetings

● Successful identification and closure of expansion/upsell opportunities

● Compliance adherence and operational excellence across all implementations

● Effectiveness of standardized processes and playbooks in reducing errors and accelerating launches

Lead the Way as Medical Director at City Way Animal Clinic- Mass Ave (Indianapolis, IN)

Are you an experienced Medical Director or an ambitious Associate Vet ready to take the next big step?

City Way Animal Clinic- Mass Ave is looking for a dynamic leader to guide their practice in the heart of Indy and were excited to meet you!

About Us: City Way Animal Clinics is a community-focused group committed to top-tier care for pets and people alike. We pride ourselves on honesty, compassion, and deep Indy roots.

Why This Role Rocks: - Shape the Future: Take the reins on strategy, team development, protocols, and patient care. Your vision, your leadership. - Autonomy + Support: You'll run the show but never go it alone our experienced leadership team has your back! Competitive Perks: - Strong base salary + production bonus + hefty sign-on - PTO, health benefits, 401(k) w/ match - CE allowance, wellness support, and a flexible schedule

What We're Looking For: - A leader who inspires and empowers - A strong clinician with high standards for care - Someone who thrives in a fast-paced environment and keeps things fun - A builder of teams, culture, and lasting client relationships Lets Connect! If you're ready to lead, grow, and make an impact we want to hear from you.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, percentages are guidelines but may vary based on clinic needs determined by the Hospital Director. Veterinary Duties (80-90%) - Perform duties included in the associate Veterinarian job description. - Achieve specific production goals as elected in hospitals annual planning. - Maintain veterinary excellence by attending annual CE, striving for continuous improvement, and leading innovation within the veterinary team. Medical Director Duties (10-20%) - Consistently role model Medical Excellence, setting the example for the highest quality of medicine, client service, education, and efficiency. - Continuously strive to establish excellent relationships with all doctors resulting in engagement, retention, medical and surgical skill development, compassion fatigue abatement and modeling leadership that serves. - Manage the veterinarians in the hospital to include regular performance discussions, performance reviews, hiring, firing, discipline, corrective actions and the like. - Conduct regular coaching conversations with veterinarian team to support their ongoing individual development including production report and PCT review. - Support Practice Manager in establishing doctor schedule to ensure client needs for convenience and availability are met. - Participate in interview process for associate veterinarians; other staff as needed to support PM. - Attend annual conference held by MVP and demonstrate willingness to participate in networking events from time to time. - Attend hospital staff and leadership meetings as appropriate. - Hold monthly hospital doctor's meetings to include: - Educating and leading the veterinary team to make determinations around sku consolidation, appropriate product selection and laboratory strategy. - Ensure timely conveyance of contemporary topics and providing educational pieces in the pursuit of medical excellence. - Discuss new procedures and services that can be offered to clients to grow the business. - Strive for a culture of teamwork amongst all team members via engagement and empowerment with a high eNPS. Work to understand how to get the most from each individual veterinarian as everyone's style and motivations are different. Look for good in all and leverage unique skills. - Promote and role model a culture of recruitment and mentorship. Supervise internship, externship, and mentorship programs to ensure a positive experience for students and/or new graduates. - Serve as an ambassador for your hospital and MVP via community engagement including schools, universities and local events. - In collaboration with the Practice Manager or Inventory Manager ensure compliance with local, state, federal and DEA regulations within the hospital ensuring hospital is exercising best practices for controlled substance compliance. - Support Practice Manager in MVP initiative rollouts at the hospital level. - Maintain and uphold Core Values and Mission Statement of MVP.

• Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
• Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
• Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
• Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.

• Doctor of Veterinary Medicine (DVM) degree.
• A valid state license and in good standing to practice.
• A collaborative spirit and a dedication to practicing the highest standard of medicine.
• Excellent communication skills with a positive, friendly attitude.

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive base salary and a monthly production bonus with no negative accrual.

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.