Engineering Structures Jobs in Kendall Park New Jersey
56 positions found — Page 4
SUMMARY/OBJECTIVE:
The Senior Director, Operations is responsible for leading day-to-day operational execution across manufacturing, packaging, project management, facilities, and warehouse functions within a cGMP, CDMO, or CMO environment. This role translates company strategy into operational plans, drives performance against key metrics, and ensures safe, compliant, and efficient delivery of client programs. The Senior Director partners closely with Quality, Research & Development, Operations, Logistics, Finance and Business Development to support growth, client satisfaction, and inspection readiness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide operational leadership and oversight for both U.S. and Ireland-based operations teams, ensuring alignment of processes, priorities, and performance expectations across sites.
- Lead daily operations across manufacturing and packaging services, ensuring schedule adherence, quality, and throughput.
- Own operational performance metrics (e.g., OTIF, right-first-time, labor utilization, cost control, and equipment performance).
- Translate strategic objectives from executive leadership into executable operational plans and priorities.
- Provide leadership and development for operations managers and cross-functional teams.
- Partner with Project Management to align production schedules with client timelines and contractual commitments.
- Ensure compliance with cGMP, FDA, DEA (as applicable), and company quality systems; support internal and external audits.
- Drive continuous improvement and operational excellence initiatives, including lean practices and waste reduction.
- Collaborate with Quality on deviation investigations, CAPAs, and risk mitigation actions.
- Support client onboarding, tech transfer, and scale-up activities to ensure successful execution.
- Work with Facilities and Engineering to optimize equipment utilization, maintenance planning, and capacity expansion.
- Collaborate with Warehouse teams to ensure material availability and inventory accuracy.
- Provide operational input during new business assessments and client proposals.
- Maintain effective communication with senior leadership on performance, risks, and resource needs.
- Comply with all company and site policies and procedures and perform other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree required (Engineering, Life Sciences, or related field preferred).
- 8–12+ years of experience in cGMP pharmaceutical manufacturing and/or packaging environments, including at least 5 years supporting clinical and commercial manufacturing and packaging operations.
- 5+ years of progressive leadership experience managing operations teams.
- Experience in a CDMO/CMO or multi-client manufacturing environment required.
- Demonstrated success leading regulatory inspections and client audits.
- Strong understanding of pharmaceutical packaging, production planning, and operational controls.
COMPETENCIES/SKILLS:
- Strong operational leadership and execution mindset.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to interpret data and drive performance improvements.
- Effective communication and stakeholder management skills.
- Financial acumen with experience managing budgets and operational costs.
- Ability to lead cross-functional teams in a fast-paced CDMO environment.
- High integrity, professionalism, and accountability
SUPERVISORY RESPONSIBILITIES:
Yes. Typically includes Production/Packaging Managers, Warehouse leadership, Facilities leadership, Project Management and other operations personnel as assigned.
WORK ENVIRONMENT:
Hybrid office and manufacturing environment; routine presence on the production floor required.
SCHEDULE:
On-site 5 days per week in Cranbury, NJ office
SALARY:
$190,000 - $240,000
PHYSICAL DEMANDS:
Combination of office-based work and time in warehouse/manufacturing areas. Ability to stand, walk, and move through production areas as needed.
TRAVEL:
Up to 20–30% travel may be required based on client and business needs.
Global Product Quality Specialist
12-month Contract
Remote- EST Hours
Responsibilities:
- Quality Systems Support:
- Work collaboratively with internal and external partners to ensure deviations, investigations, OOS/OOTs, CAPAs and change controls adhere to quality system requirements and current GMP expectations.
- Support of regulatory submissions, annual reports and preparation of annual product quality reviews
- Inspection readiness for Internal and external audits
- Compile metrics for continuous improvement initiatives
- Assist in the writing of Quality Agreements
- Documentation Review:
- Review of API, DP and Packaging batch records
- Review of test methods, component specifications, validation protocols/reports, BOM
- Review of stability protocols and reports, and data in LIMS
- Operational QA Support:
- Work with external CDMOs and laboratories in the review of quality events, change controls, data review, and batch record documentation
- Creates and/or ensures on-time closure of Quality records in TrackWise Digital (batch records, deviations, change controls, investigations, CAPAs and effectiveness checks)
- Uploads and routes documents for approval in the company Electric Documentation Management System (Veeva) and DocuSign
- Project QA Support:
- Represent quality on cross-functional teams and provide support to ensure compliance with GMPs, FDA expectations, product specific requirements, and company standards are consistently met
- Ensure the review and release of clinical and commercial lots meet expected timelines to maintain an uninterrupted product supply
Qualifications:
- BS Degree in scientific discipline (e.g., Chemistry, Biology, Pharmacy, Engineering) or equivalent experience in a GMP-regulated environment
- 4 to 7 years of experience working within Pharmaceutical Quality, Engineering, Production or QC/Analytical Development function
- Ability to author and/or provide clear, concise, and technically accurate feedback on GMP documents (SOPs, deviations, CAPAs, investigations, protocols, reports)
- Attention to detail required to perform thorough document review, accurate data verification, and consistent application of right first time principles
- Working knowledge of ICH guidelines (e.g., Q7/Q8/Q9/Q10, Q12) and 21 CFR Parts 210/211 and/or EU GMPs, with the ability to apply these requirements to real-world manufacturing, testing, documentation, and release processes
- Experience with at least two QMS elements (e.g. Deviation, CAPA, Change Control)
- Strong written and verbal communication skills; ability to collaborate with cross-functional teams
- Proficiency with MS 365 (Word, Excel, PowerPoint, SharePoint/Teams).
- Experience with electronic QMS/eDMS (TrackWise, Veeva, LIMS) systems is a plus.
We offer competitive pay, training and growth opportunities and a positive work environment.
Main Duties & Responsibilities: Follow proper testing & diagnostic procedures to accurately solve vehicle issues Maintain a clean, safe working environment Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation Perform emissions inspections, safety checks and similar state-regulated vehicle examinations Test the functionality of parts and systems Repair brake and steering systems Diagnose and repair electrical and electronic systems Replace or repair transmissions and fuel components as needed Repair cooling components and systems including air conditioners and engine cooling Complete tire changing, balancing, and installation Prepared to get additional certification as needed Willingness to learn with hands-on training Communicate effectively with Service Advisor about vehicle status and required parts and labor Explain automotive repairs and issues to non-technical employees and customers as needed Uphold the culture and values of our independently owned shop.
Qualifications: Possess a valid state driver’s license for conducting test drives High school diploma or equivalent education, advanced technical education preferred Possession of or ability to obtain ASE certification Strong written and verbal communication skills Analytical skills Coordination and physical stamina When you join the team at your local, independently owned TechNet Professional Service Center, you’ll be working with a shop that takes pride in what they do.
A local shop in your community, backed by the support of a Nationwide network.
That is just part of what sets a TechNet Automotive Service Center apart from the rest.
Come join #TechNetNation!
We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.
At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.
We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.
If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.
Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role The Will Call Supervisor oversees daily will call and expedited order operations, ensuring orders are processed accurately, efficiently, and on schedule.
Responsibilities include completing all will call orders, capturing proof of delivery (POD) documentation, and coordinating expedited requests such as Turtle Express and courier pickups.
Additionally, this position manages the returns team and assists the AM Warehouse Supervisor and Manager in morning warehouse operations, maintaining a safe and organized work environment, enforcing safety policies, and supporting warehouse productivity.
Supervisors are cross trained in multiple operational areas and may provide coverage as needed to ensure efficient daily operations.
What You'll Do: Ensure all employees have required PPE and perform tasks safely.
Oversee daily will call operations (order picking, staging, and completion).
Properly capture and record will call proof of delivery (POD) documentation.
Coordinate expedited order requests (Turtle Express, courier pickups, priority orders).
Accurately receive all PO pickups into the system in a timely manner.
Sort relay orders to appropriate delivery routes and ensure paperwork is given to dispatch.
Supervise returns team to process returns accurately and promptly.
Support AM warehouse functions: replenishments, receipts, transfers, and putaways.
Inspect forklifts and powered industrial equipment before each shift.
Conduct toolbox and safety meetings with will call and returns teams as needed.
Complete daily operational checklists and document all will call and return activities.
Learn and enforce company agreements and working rules.
Complete near miss and/or accident reports as required.
Conduct or oversee new hire training in will call and returns areas.
Work with Quality and Safety Manager on training targets, including ADP requirements.
Coach employees to prevent repeated errors and improve performance.
Assist with warehouse labor as needed (picking, packing, other tasks).
Be cross-trained and provide coverage in multiple operational areas to ensure smooth daily distribution center operations.
What You'll Bring High school diploma or equivalent required.
Minimum of 3–5 years of warehouse or distribution center experience.
Previous experience in a lead, coordinator, or supervisory role preferred.
Strong understanding of warehouse operations including will call, receiving, returns, and order fulfillment processes.
Experience working with warehouse management systems (WMS), RF scanners, and inventory systems.
Ability to prioritize multiple tasks and manage expedited and time-sensitive orders.
Strong communication and leadership skills with the ability to coach and guide team members.
Working knowledge of warehouse safety standards and OSHA guidelines.
Ability to operate or become certified to operate forklifts and other powered industrial equipment.
Ability to lift 50 lbs.
and work in a fast-paced warehouse environment.
Proficiency with basic computer systems and Microsoft Office applications.
What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.
Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast.
It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next You can begin by filling out our application online.
If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Job Title: Survey CAD Technician
Location: Edison, NJ (In-Office)
Position Overview
We are seeking a detail-oriented and experienced Survey CAD Technician to join Clients team in Edison, NJ. The ideal candidate will have strong proficiency in AutoCAD Civil 3D within a surveying and/or construction environment and a solid technical background. This role requires the ability to collaborate effectively with engineers, designers, survey technicians, and project managers to produce high-quality survey drawings and plans that meet company and industry standards.
What We Offer
- Competitive compensation based on experience.
- Opportunity to work on diverse and challenging survey projects.
- Collaborative team environment.
- Professional growth and development opportunities.
Requirements:
- Must be able to commute to office in Edison, NJ.
- Must have experience using AutoCAD Civil 3D in a surveying and/or construction environment.
Essential Functions & Responsibilities
- Plan and prepare preliminary layouts and detailed design drawings from engineering notes, sketches, and other reference materials, ensuring compliance with company standards and applicable codes.
- Prepare ALTA/NSPS Land Title Surveys, Boundary Surveys, Topographic Surveys, Location Surveys, Utility Surveys, Roadway Topographic Surveys, Subdivision/Lot Consolidation Plans, and As-Built Surveys.
- Perform calculations of survey points for construction layout purposes.
- Prepare construction cut sheets.
- Create survey plans from field crew data collector files (points), field sketches, digital photographs, and reference maps.
- Generate surfaces using 3D polylines and point data within Civil 3D.
- Research and obtain applicable standards and codes required by clients, municipalities, and counties through coordination with project managers, survey technicians, and administrative staff.
- Coordinate project requirements with team members and assist in completing required tasks to meet deadlines.
- Work closely with Engineers, Designers, and other Drafters to ensure coordinated design efforts are maintained.
- Utilize third-party applications to generate drawings based on specific project requirements.
- Process lidar scan data (preferred but not required).
- Prioritize and manage multiple projects while adhering to CAD standards and deadlines on a daily basis.
Qualifications:
- Proficiency in AutoCAD Civil 3D (required).
- Experience in a surveying and/or construction environment (required).
- Knowledge of lidar scan data processing (a plus).
- Proficiency in Microsoft Word and Excel.
- Strong technical background with attention to detail.
- Excellent organizational, communication, and time-management skills.
- Ability to multi-task and meet project deadlines.
- Team-oriented mindset with a collaborative approach to work.
If you are a motivated CAD professional with a strong background in surveying and a commitment to quality and accuracy, we encourage you to apply.
About Made Scientific
Made Scientific is a leading US-based cell therapy contract development and manufacturing organization (CDMO) specializing in the development, manufacturing, and release of autologous and allogeneic cell therapy products for clinical-and-commercial supply. Made Scientific combines the agility and entrepreneurial spirit of a specialist CDMO with the global expertise and resources of GC Corporation of South Korea, a global leader in the pharmaceutical and biotechnology sectors.
Position Summary
The Sterility Assurance Program Lead (Associate Director) is a quality and technical leader responsible for establishing, maintaining, and continuously improving a robust sterility assurance and contamination control program across GMP cell therapy operations, from clinical through commercial stages. Reporting to the VP of Quality and Compliance, this individual will work in close partnership with Technical Operations, QC, Site Quality Operations, Plant Operations, and MSAT to ensure consistent aseptic execution, clear functional accountability, and sustained compliance with global regulatory expectations for advanced therapies.
Key Responsibilities
Sterility Assurance & Contamination Control Program
• Design, implement, and sustain a comprehensive Sterility Assurance and Contamination Control Strategy (CCS) aligned with global GMP expectations for cell therapy manufacturing.
• Ensure sterility assurance principles are embedded across facility design, equipment, processes, personnel practices, and quality systems for both clinical and commercial operations.
• Maintain alignment with applicable regulations, including 21 CFR Parts 210/211, 1271, EU GMP Annex 1 & 2, ICH guidance, and evolving global expectations for ATMPs.
Aseptic Operations & Functional Ownership
• Define and govern clear functional ownership of sterility assurance activities across Technical Operations and Quality functions.
• Provide oversight to ensure appropriate independence, compliance, and cross-functional collaboration.
Environmental Monitoring & Data Oversight
• Oversee the design and maintenance of Environmental Monitoring (EM) programs, including EMPQ, EMRA, sampling plans, alert/action limits, and response strategies.
• Review EM trends and contamination indicators to maintain a sustained state of control.
• Lead cross-functional discussions on EM excursions, contamination events, and risk mitigation.
Aseptic Process Validation & Risk Management
• Provide sterility assurance leadership for aseptic process simulation and validation.
• Oversee media fill design, execution, and failure investigations.
• Lead contamination risk assessments for process changes, new equipment, facility modifications, or tech transfers.
• Drive root cause analysis and CAPA development related to sterility assurance events.
Quality Systems Interface & Continuous Improvement
• Author, review, and approve SOPs, policies, and standards related to sterility assurance and contamination control.
• Partner with Quality Systems to embed sterility assurance into deviation management, change control, CAPA, and training systems.
• Analyze sterility assurance trends to identify systemic risks and drive continuous improvement.
• Support sterility readiness for new site start-ups, expansions, tech transfers, and product launches.
Regulatory Inspections & Audit Support
• Act as Sterility Assurance SME during regulatory inspections, client audits, and internal audits.
• Lead inspection preparation, including gap assessments, mock audits, and SME coaching.
• Lead or support response drafting for sterility-related findings, including 483s, regulatory commitments, and client observations.
Leadership, Influence & Collaboration
• Provide mentorship and leadership to sterility assurance SMEs across sites.
• Influence and align stakeholders across Quality, Technical Operations, QC, MSAT, Facilities, and Program Management.
• Advise senior leadership on sterility assurance risks, contamination trends, and program maturity.
• Champion a proactive, science-based, and inspection-ready sterility assurance culture.
Required Qualifications
• Bachelor’s or Master’s degree in Life Sciences, Microbiology, Engineering, or related field.
• 10+ years of progressive experience in GMP-regulated cell therapy, gene therapy, biologics, or advanced therapy manufacturing.
• Deep expertise in aseptic processing and sterility assurance for non-terminally sterilized products.
• Strong working knowledge of global GMP regulations (FDA, EMA, ICH, Annex 1).
• Demonstrated experience supporting clinical and commercial GMP operations.
• Proven ability to lead cross-functional programs and influence without direct authority.
• Strong communication skills for diverse audiences, from operators to regulators.
• Experience leading or supporting inspections, client audits, and internal audits.
• Flexibility to work variable hours to support operations and inspections.
• Strong organizational skills and ability to manage competing priorities.
Preferred Qualifications
• Experience working in a CDMO with multiple clients and programs.
• Direct experience with EU Annex 1 implementation and contamination control strategy.
• Experience supporting late-stage to commercial transitions or high-growth environments.
• Certification or training in microbiology, aseptic processing, Lean, or Six Sigma.
Education Requirement
• B.S. in a related field required.
Physical Requirements
• Ability to perform job functions in compliance with all standards, including productivity and attendance.
• Willingness to work in CNC/ISO7-8 cleanroom environments.
• Ability to lift up to 25 lbs.
• Must be able to stand, bend, and perform physical tasks in manufacturing environments.
• Comfortable working with cell-based products and chemicals.
Overview
The Human Resources Manager will be responsible for providing comprehensive HR services to the North American and Canadian business groups. The HR Manager will have both administrative and strategic responsibilities managing employee relations and partnering with department managers on regulatory compliance, employee development and performance. They will also partner with other HR team members on long-term projects and provide support to the Global HR Leader. This position requires working onsite four days per week, with one remote day. The role will report to the Senior Human Resources Manager.
Essential Functions
- Support production, factory and corporate staff; coordinate, schedule and track temporary production staff as primary agency contact
- Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements
- Respond to team member inquiries pertaining to company policies, PTO and other HR-related matters
- Recommend and develop employee relations practices to foster positive employer-employee relations; conduct investigations as needed; ensure investigations are properly documented and reviewed with legal counsel
- Meet with department managers regularly to proactively discuss department planning, employee development, performance, etc.
- Assist in the coordination of staffing and recruitment processes for assigned business groups
- Manage the performance evaluation and salary increase process for assigned business groups; work with managers to ensure fairness and consistency
- Provide translation services for the team
- Maintain the organizational structure by working with managers to:
- Update job requirements and job descriptions for all positions according to HR objectives
- Market price positions and review for internal / external equity
- Propose salary / pay adjustment recommendations
- Prepare salary / promotional increase letters
- Conduct and analyze exit interviews/attrition trends and make actionable recommendations based on data
- Run reports and conduct analyses in support of business decisions; leverage the custom reporting function in ADP
- Work with other functions both within (e.g., payroll, benefits) and outside of HR (e.g., finance, legal) to support business initiatives
- Create Standard Operating Procedures for the HR department
- Assist EHS and Facilities Manager and Sustainability department with audit requests and certification requests
- Lead new hire orientation
- Process new hires and all other updates in ADP as needed
- Act as back up for HR Assistant with onboarding of new hires
- Process employment verifications as needed
- Maintain employee files as needed
- All other responsibilities and projects as needed
Qualification
- Bilingual in Spanish/English required
- Bachelor’s degree in applicable field equivalent experience
- Minimum of 3-5 years of HR experience
- Ability to prioritize multiple projects and complete them independently with minimal assistance
- Strong attention to detail
- Interest and curiosity about learning all aspects of the business
- Strong organizational and interpersonal skills
- Strong communication skills, both written and verbal; ability to communicate effectively and professionally with all levels of the organization
- Must be able to multi-task; good time management skills
- Strong follow-up skills
- Excellent problem-solving skills; ability to think/plan ahead and consider possible outcomes
- Ability to present to all levels of the organization
- Must be able to work 8:00am – 5:00pm M-F and additional hours when needed
COMPUTER SKILLS:
- Proficiency in Word, Excel, PowerPoint and Outlook
- ADP Workforce Now experience is a plus
- iCIMS experience a plus
WHAT WE OFFER:
- Competitive base
- Medical Benefits (Medical, Dental, Vision)
- HSA, FSA, Commuter Benefits
- Medical Discounts
- Ancillary Benefits
- Accident, Critical Illness, Hospital Insurance
- Voluntary, Spouse, and Child Life Insurance
- Pet Insurance
- Employee Discount Programs
- 401k matching
- Paid time off (including 15 PTO days and 11 holidays)
Salary Range: $77,251 - $112,679.50
Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
This full-time position offers the opportunity to join a thriving practice within a collaborative and supportive environment.
As part of Virtua Endocrinology , you?ll be joining Virtua Medical Group (VMG) ?a large, multi-specialty, clinician-led organization with over 1,700 providers and expanding.
Our team is dedicated to delivering exceptional patient care supported by industry-leading resources and a comprehensive benefits package.
Compensation: The starting salary for this position is: $115,000.00 (annually).
The actual compensation package could vary based on factors such as, but not limited to, the applicant?s experience, internal equity, and alignment with market data.
Additional Benefits: Virtua Medical Group is a growing, multi-specialty, clinician-led organization of over 1,700 clinicians.
We offer outstanding benefits, including loan forgiveness, paid malpractice, paid vacation time, CME stipend, and a competitive compensation structure.
Virtua also offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
For more benefits information, click here .
Our Culture: At Virtua, we embrace the Culture of We, where our community is our family.
We believe every interaction is an opportunity to build relationships and loyalty by listening to our patients, anticipating their care needs, collaborating with care partners in our region, and engaging with our community.
Virtua Medical Group treats patients of all ages with an emphasis on providing an outstanding patient experience.
Conveniently located throughout four counties in Southern New Jersey, VMG offers internal medicine, primary care, urgent care, and many medical and surgical specialties.
Clinicians are supported by the vast network of Virtua facilities, offering advanced diagnostic testing, outpatient surgery, physical therapy, and health and wellness centers.
Hospitalization and nursing home care are also part of the care continuum.
Virtua Medical Group clinicians provide the care patients need, when and where they need it.
Interested in joining our team? Submit your CV through this posting or email it directly to .
Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
For more benefits information click here .
Customer Service Specialist – B2B
Location: Long Valley, NJ
Schedule: Full-time | On-site | 8:00 AM – 5:00 PM
Compensation: $60,000–$70,000 base + bonus
This is not a call-center role.
We're hiring a Customer Service Specialist to join a growing B2B organization that designs and manufactures structural steel pallet racking and warehouse storage systems for customers across the U.S., Canada, and Mexico. This role supports a blended team and works closely with multiple internal functions, including sales, operations, and logistics.
This position is ideal for someone who communicates clearly, works independently, and understands how to add value beyond basic customer support.
What You'll Do
- Serve as a primary point of contact for customer inquiries via phone and email
- Resolve issues and follow requests through to completion
- Coordinate with internal teams to ensure accurate order processing and timely delivery
- Support multiple business functions within a blended team environment
- Educate customers on additional products and services when appropriate
- Identify trends, recurring issues, and opportunities for process improvement
- Maintain accurate documentation and updates within CRM systems
What You'll Bring
- Strong written and verbal communication skills
- Experience in a B2B customer service or support role
- Comfort working independently without micromanagement
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM systems
- Degree preferred
Why This Role
- Not a high-volume call center
- Direct exposure to multiple areas of the business
- Trusted autonomy and ownership of your work
- Opportunity to grow within a stable, well-established manufacturing organization
About the Role- Come Join the American Fidelity Family!
American Fidelity Assurance is now looking for an Account Manager (Outside Sales Representative) in New Jersey.
Our salaried account managers are responsible for selling benefits, retirement, and other insurance products and services within the Private Sector in a defined sales territory with an existing customer base and bringing in new accounts. You will build strong, long-term relationships with businesses and develop specific, needs-based recommendations for their employees, highlighting the benefits of American Fidelity's insurance portfolio.
We Offer
- Base salary + uncapped commission + additional bonus potential
- Company car, company credit card and paid travel expenses.
- International sales award trips
- Average first-year income is between $87,000 to $119,000.
- 100% match when contributing 6% to your 401(k), with more matching opportunities after five years
- You will have a defined territory
- Multiple sales career path options
- Consistent, standardized training designed for new Account Managers
- Comprehensive benefits package includes medical, dental, vision and supplemental insurance plans.
Progression for the Account Manager Role:
- Sr. Account Manager
- Executive Account Manager
- Account Executive
- Sr. Account Executive
- Executive Account Partner
Primary Responsibilities
Focus on growing and maintaining existing Business-to-Business accounts by one-on-one sales of worksite insurance products and services to the community. Consult with current customers to provide value and meet financial needs. Build strong relationships with customers and association executives. Develop customized needs-based employee benefits packages through annual benefit enrollments, group presentations, and new account development opportunities.
Defined Territory – Each Account Representative is assigned a territory to manage and develop new accounts. Overnight Travel is Required. Must reside in the specific territory.
Extended Training Program—Account Representatives participate in a structured, comprehensive training program that includes on-the-job training within their territory, product & sales schools, and online training.
Company Overview
Founded in 1960, American Fidelity Assurance Company is a private, family-owned company specializing in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services.
For more information on our company, visit .
A Great Place to Work for All
American Fidelity is a certified Great Place to Work for All by the consulting company Great Place to Work. Being a salesperson is a challenging career, but it’s a lot easier when you enjoy coming to work and believe in what you’re selling. That’s why at American Fidelity we offer products designed to help people.
We train our Sales Colleagues to serve as consultants who help people decide which products are best for them – and which aren’t. Being honest and transparent is a huge part of our culture – and that extends to our relationships with customers and policyholders.
Being a Great Place to Work for All is another driver of our culture, and we are committed to creating an inclusive environment where everyone's voice is valued and respected.
If you'd like information about American Fidelity's privacy practices, please visit /privacy.
