Engineering Structures Jobs in Horsham

Metrology Specialist I

On-site in West Point PA

Summary:

• Manage equipment assets at multiple locations
• Gain a working knowledge of laboratory equipment to facilitate with troubleshooting and/or communicate with the vendor/ service engineer to identify resolutions
• Participate in computer system validation activities associated with new or upgraded equipment or software packages.
• Originate and progress Deviations and Change Control records
• Perform and document investigations and assist in developing and implementing CAPA plans
• Contribute to new SOP drafting, implementation, and revisions.
• Represent the laboratory on all aspects of laboratory equipment during audits.
• Ensure compliance with all regulatory requirements (cGMP), internal policies and procedures.
• Customer focused mindset with the ability to communicate adequately (verbally/writing) to all levels within the organization.
• Willingness and ability to quickly upskill in Merck Facilities/Instrument support programs SAP, ProCal, BAS, LAMP, Electronic Validation, and other document and/or asset repositories
• Initiate, process and track work orders to facilitate timely repairs, modifications and moves of laboratory equipment.

Calibration Focus:

• Prepare, review, and approve archive instrument/equipment documentation such as master equipment lists, user access reviews, Instrument Installation & operational qualification documentation, and calibration documentation.
• Coordinate service activities across a variety of vendors and service engineers while building and maintaining strong working relationships.
• Collaborate with metrology staff across multiple testing labs and sites for process improvement, cross-training and cross-site support.

Support the purchase, installation, and equipment qualification of new laboratory equipment.

*** There will be training opportunities to support Validation*** Validation activities are included below

• Support primarily the qualification/validation of computerized analytical systems as per current guidelines.
• Partner with the business unit in the laboratories, various quality support oversight, IT technical support, and various software and instrument vendors/manufacturers.
• Perform any required change control during the life cycle of a computerized system.
• Decommission systems as required as part of the equipment qualification/validation life cycle.
• Manage the capital purchasing and initial installation of computerized analytical systems prior to validation.
• Participate in various data integrity and lab modernization activities as required.
• Will possess direct experience operating analytical instrumentation within a pharmaceutical or equivalent laboratory (vaccine or large molecule focus).
• Will have the ability to thoroughly review and scrutinize validation requirements through the life cycle of the system.

General Requirements Level 1:

-Bachelor’s degree in biological or chemical science and/or engineering plus

-2-4 years of experience participating in the validation of computerized laboratory systems or instruments (e.g. system Installation and Operational qualification, Performance qualification

-Experience working in a GMP environment and maintaining laboratory equipment.

-Highly organized, strong communication skills.

-Capable of working independently.

-Solutions orientated mindset with the ability to handle multiple high priority tasks at one time.

-Ability to succeed in a dynamic environment; flexibility to respond to changing priorities.

-Awareness to independently prioritize tasks and responsibilities based on actual or perceived level of importance and/or potential impact to the GMP environment.

• CNC Machinist capable of running both Lathes and Mills
• Candidate should be proficient in operating various machine/control configurations and have experience in the manufacture of tool and die parts.
• Works with minimal supervision
• Setup tooling and specified cutters as required
• Perform simple programming changes and edits to maximize productivity, and read and interpret Engineering drawings
• Perform frequent checks of parts to ensure dimensional requirements are met
  

• Setup of machine including parts and tooling
• Make modifications to programs where needed
• Verify first part qualification
• Perform preventative maintenance to equipment including daily, weekly and monthly maintenance and checks
  

• Minimum of 3-5 years experience operating both Mills and Lathes, great training opportunity for the mechanically inclined.
  

• Lifting and carrying of parts and or fixtures weighing from 2-100 lbs frequently
• Operate machine controls positioned 4-5 feet from shop floor
• Able to perform at work benches set at 36-40 height
• Standing and walking continuously for 8 hours per workday
• Forward bending required while loading and unloading machine and operating controls
• Move carts containing parts weighing up to 200 lbs.
  

The Business Data Analyst will play a critical role in supporting data-driven decision-making for core PMA business functions. This position is focused on extracting valuable insights from complex datasets, creating operational reports, and developing intuitive BI dashboards tailored to business needs. Working within an enterprise reporting structure, the analyst will perform on-demand data discovery, conduct trend analysis, and develop analytics tools that empower stakeholders with meaningful insights. By ensuring data accuracy, quality and relevance, this role will support data governance activities and continuous process improvements that align with strategic objectives.

Responsibilities:

Data Analysis & Business Insights
* Conduct in-depth data analysis to support strategic business initiatives.
* Perform trend analysis and develop predictive insights to help business teams identify patterns, risks, and opportunities.
* Respond to data discovery requests and operational reports development to support key business metrics and decision-making.
* Deploy best practices and make recommendations for improved understanding.
* Translate complex data findings into actionable recommendations, presenting insights in a clear and meaningful way for non-technical stakeholders.
Enterprise Reporting & BI Dashboard Development
* Work closely with business stakeholders to understand their reporting needs, providing insights that drive data-informed decisions.
* Design, develop, and maintain interactive BI dashboards tailored to answering critical business questions, providing real-time access to critical metrics and performance insights.
* Utilize enterprise BI tools to create data visualizations that enable easy exploration of data and insights.
* Partner with stakeholders to test and refine dashboards, ensuring they align with business requirements and enhance decision-making capabilities.
* Facilitate training and support for business users on BI dashboards and reporting tools, enabling self-service access to data insights.
Data Quality Support & Validation
* Collaborate with data governance and data engineering teams to ensure high data quality and integrity in enterprise reports and dashboards.
* Perform data validation and verification as part of report development to ensure data accuracy, consistency, and relevance for business users.
* Monitor data accuracy metrics and support data issue resolution, maintaining a high standard of data quality across reporting tools.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

* 3+ years of experience in data, analytics, or business intelligence.
* Bachelor's degree in Information Management, Data Science, Computer Science, Mathematics, Statistics, Economics, Psychology or a related field.
* Proficient in SQL for data extraction and manipulation across various data sources.
* Strong analytical skills to interpret complex datasets and draw actionable insights.
* Experience with BI platforms like QlikSense or Power BI for data visualization and dashboard development.
* Familiar with advanced Excel functions for data manipulation and reporting.
* Understanding of statistical methods and trend analysis for identifying patterns and creating projections.
* Familiar with predictive modeling or basic machine learning concepts is a plus.
* Proficiency with scripting languages or tools (such as Python, R, or VBA) for process automation is a plus.
* Basic understanding of data integration, ETL processes, and data warehousing concepts.
* Skilled in presenting data in a way that tells a compelling story and drives informed decision-making.
* Strong interpersonal skills to work effectively with cross-functional teams in underwriting, finance, and IT.
* High level of precision in data analysis, ensuring reports and insights are accurate and free of errors.
* Analytical mindset to investigate data challenges, identify root causes, and develop efficient solutions.
* Ability to adapt to evolving data requirements and troubleshoot issues with minimal supervision.
* Strong organizational skills to balance multiple projects and meet reporting deadlines.
* Effective time management to handle ad hoc requests and prioritize tasks in a fast-paced environment.
* Open and motivated to learn new tools, methods, and data practices.

Founded and family?owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state?of?the?art resources and a 100+ year legacy of leadership.

As a member of the Rhoads team, youll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.

We are currently looking for a Pipe Welder Shop to join our dynamic, fast-paced, and growing team. The Welder is responsible for the prep, layout, tack, weld, test, complex pipe spools and complex piping systems to work packages, drawings, PI&Ds per ASME B31.1 and MIL TP278, to production schedule under the guidance of the shop superintendent.

What You Will Be Doing

• 
  
• Perform pipe welding with pipe fitting experience using knowledge of codes and specifications
  
• Reads and deciphers work packages, work scope, engineered drawings, and PI&Ds
  
• Works with the pipe shop group with a focus on quality, customer compliance, and schedule
  
• Assemble piping spools, weld, test, and assure all shop packages are complete, and work is compliant before presenting to QA
  
• Assures welding equipment is in good working condition and reports any malfunctions or maintenance needed
  
• Have all personal gear to perform pipe welding and fitting including welding gear, measuring devices, levels square, etc. maintained in good condition
  
• Additional duties as assigned
  

Your Background

• 
  
• High school Graduate, related to Trade school and no less than 5 years work history/experience in this industry required
  
• Have experience in GTAW processes. Must qualify to Pipe in the 6-G position Per ASME Section IX using the GTAW process. Experience in structural welding using GMAW in various positions to AWS D1.1. Proven past welding qualification history is a plus
  
• Decipher welding symbols, reads, and follows work packages, drawings, PI&Ds, and blueprints
  
• Use various measuring equipment
  
• Full range of mechanical knowledge as well as the ability to fabricate and install piping on equipment as specified on drawings and PI&Ds
  
• 5+ years of experience
  
• Able to work in a team environment and self-motivated.
  
• US Citizenship required
  
• Able to work overtime when needed
  
• Have all the necessary hand tools to perform their discipline and maintain in good working order
  
• Supply their own transportation to and from Rhoads Industries, able to work within the Navy Yard and other job sites at times when requested
  
• OSHA /10 safety training required provided by Rhoads, having an up-to-date OSHA/10 a plus
  
• Experience in MIL work Per TP278 and past qualifications to TP248 is a plus
  
• Various shifts may be required, including overtime and weekends
  

The Work Environment at Rhoads

• The performance of this position involves exposure to construction or industrial areas where the use of personal protective equipment such as safety glasses, hard hats and hearing protection is required.

What Rhoads Can Offer You

At Rhoads Industries, our team is the foundation of our success. Along with a competitive salary, we offer a variety of additional benefits designed to support your well-being and promote a healthy work-life balance for you and your family.

Benefits include:

• 
  
• Competitive health insurance packages
  
• 401k matching
  
• PTO
  

Our Location

We are based out of The Navy Yard in Philadelphia, a reimagined industrial locale with more than 150 companies, 15,000+ people, 20 acres of parks, dining options, public art, and events throughout the year. Recognized as a leading model for repurposing military and industrial assets for a diversified modern economy, The Navy Yard has been dubbed the coolest shipyard in America.

For more information about Rhoads Industries and our opportunities please visit and follow us on LinkedIn.

Rhoads Industries, Inc. is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, and disability.

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Aurora Networks is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products

.

We’re looking for bold thinkers and exceptional builders—engineers who thrive in highly technical environments and want to design hardware that powers the connected world. If you enjoy solving tough engineering challenges, collaborating with a talented cross‑functional team, and owning designs from concept through production, this is the role for you.

How You’ll help us connect the world:

As a Power Hardware Engineer reporting to the Sr. Manager of Hardware Engineering, you will play a key role in architecting and developing stand‑alone and embedded power supplies for indoor and outdoor CATV/networking equipment. You’ll work hands‑on across the entire product lifecycle—from early concept, modeling, and prototyping to validation, manufacturing, and sustaining engineering.

What You’ll Own

• Lead electrical design of SMPS‑based power supplies from concept through production release
• Design for challenging environments, ensuring high reliability and robustness
• Perform electrical, thermal, and DVT measurements throughout all stages of development
• Model, breadboard, and build prototypes for rapid iteration and validation
• Design and specify custom magnetic components for advanced SMPS designs
• Develop and optimize digital and analog control interfaces
• Mitigate input/output noise and improve power quality and efficiency
• Provide sustaining engineering support for existing power supply platforms
• Partner with manufacturing and supply chain teams to qualify alternate components and improve production efficiency

Required Qualifications:

• 7+ years of hands‑on SMPS design experience, including topologies such as Forward, Flyback, Buck, Boost, etc.
• Deep experience designing and specifying magnetics for power conversion
• Strong background in analog and digital power control circuits
• Solid understanding of noise mitigation, EMI/EMC considerations, and power integrity
• Strong knowledge of discrete semiconductors and passive components
• Proficiency with electrical modeling and simulation tools (e.g., SPICE‑based tools, simulation suites)

• Re-location assistance will be provided for candidates within U.S.

.Important Candidate Notice: On January 9, 2026, CommScope finalized the sale of its Connectivity and Cable Solutions segment, which included the CommScope name and brand, to Amphenol Corporation. The remaining businesses — Access Networks Solutions (now rebranded as Aurora Networks) and RUCKUS Networks have been unified under the new parent company, renamed as Vistance Networks. The role being advertised is part of Aurora Networks.

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver

value.

Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and

veterans.

Description:

The Director of Operations will oversee all production and facility operations at ALIGN Precision Philadelphia, ensuring seamless execution across precision machining, assembly, and cleanroom environments. This role will serve as the operational hub, coordinating with the Director of Planning & Delivery and Director of Quality to deliver on customer commitments while driving efficiency, safety, and culture. Reporting directly to the Site General Manager, the Director of Operations will translate strategic goals into daily execution and long-term capability building.

Essential Duties and Responsibilities:

Production & Facilities

• Provide leadership to a staff of Production Supervisors and CNC Programmers.
• Lead machining, CNC programming, assembly, and cleanroom operations.
• In cooperation with the Director of Maintenance, oversee facilities management, equipment utilization, and preventive maintenance.
• Ensure Safety, Quality, Delivery, and Cost targets are consistently achieved.
• Develop the operations and capital equipment budget.
• Champion 5S workplace organization.

Scheduling & Capacity Planning

• Develop daily plans and execute production schedules against the master schedule.
• Cooperate with Planning and Delivery through the SIOP process providing inputs into capacity planning and modeling, aligning with the supply chain and customer demand.
• Partner with Planning and Delivery to balance inventory strategies with operational readiness.
• Collaborate with Quality and Engineering to embed process controls and ensure compliance.

Continuous Improvement

• Drive Lean, Six Sigma, and Kaizen initiatives across production areas working closely with Engineering.
• Implement systems for performance metrics, accountability, and operational transparency.
• Champion waste reduction, cycle time improvement, and productivity gains.

Culture & Leadership

• Build a culture of engagement, accountability, and innovation.
• Mentor supervisors and team leads, fostering psychological safety and high performance.
• Facilitate employee engagements and cross-functional collaboration to surface systemic themes.

Cross-Functional Alignment

• Act as the connective agent between Planning and Delivery, Quality, Engineering, Program Management and Business Development.
• Support business development by ensuring operational readiness of our expanded cleanroom and CNC automation for new verticals.
• Collaborate with leadership to embed strategic operating systems across the enterprise.

Qualifications:

• Bachelor’s degree in Engineering, Operations Management, or related field.
• 10+ years of leadership experience in precision machining, semi-conductor, aerospace, medical devices, or advanced manufacturing.
• Proven success in production leadership, scheduling, and facilities management.
• Strong background in Lean, Six Sigma, and operational excellence.
• Excellent leadership, communication, and team-building skills.
• Ability to balance strategic vision with hands-on execution.

Other Skills Required:

• Communications - Exhibits good listening and comprehension.

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Aligns work with strategic goals.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have an understanding of Microsoft Office Software- especially knowledge of Microsoft Word and Microsoft Excel.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee will be in the office and shop and required to sit, stand and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL NOTES:

ALIGN Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ALIGN Precision are employed on an at-will basis.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Avo Photonics ( ) is a dynamic contract engineering services company that designs, develops and manufactures custom opto-electronic products for a large customer base. Members of our staff have the opportunity to design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, military, industrial, aerospace, and communications.

We are seeking an experienced Manufacturing Manager who will help to further our success and reputation in the industry through world-class customer service for our weekend operations. This position will report directly to the Director of Manufacturing. The successful candidate must keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership.

Specifically:

• Manage production Line Managers
• Execute production build plans as defined by Director of Manufacturing; meet customer performance, quality, and delivery
• Ensure 100% accurate execution of process steps per authorized Work Instructions by properly trained personnel
• Continually monitor and optimize staffing placement, development, and needs
• Define and track training program for all production staff
• Take ownership and demonstrate excellence; production areas shall exemplify discipline, cleanliness, quality, and control
• Confirm all Quality Documents are being completed properly and in a timely fashion
• Monitor and manage yield loss scrap so that corrective actions can be implemented quickly
• Drive continuous improvement through observations shared and discussed with Director of Manufacturing and Product Engineering
• Ensure that equipment and quality issues are resolved through Engineering

Requirements:

• B.S. in Operations Management or a technical discipline
• 7 years of progressive manufacturing leadership, inclusive of supervisory roles of multi-shift operations
• Ability to plan equipment capacity, staffing, space and material flow in a high technology manufacturing environment
• Demonstrated ability to identify and develop strong Line Managers and Process Leads
• Demonstrated experience in establishing teams and personnel development planning in a manufacturing environment
• Strong attention to details
• Ability to communicate clearly and concisely

Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package.

Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.

Avo Photonics ( ) is a dynamic contract engineering services company that designs, develops and manufactures custom opto-electronic products for a large customer base. Members of our staff have the opportunity to design, prototype and produce next generation products for a diverse range of markets including environmental, medical, military, industrial, aerospace, and communications.

We seek a diligent, dedicated and meticulous person who will help to further our success and reputation in the industry through world-class customer service. The successful candidate must plan his/her own work schedule, keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership of projects.

Specifically:

• Design and assemble tools, fixtures, and test and assembly workstations
• Set up and bring up test and assembly stations
• Troubleshoot and resolve problems with test fixtures and stations
• Define preventive maintenance plans for test fixtures and stations
• Improve process yield and station up-time through good design and continuous improvement
• Apply 5S methods to design work areas for efficiency, product quality, and ergonomics
• Identify and eliminate safety hazards in stations, tools, and fixtures

Requirements:

• Bachelor’s degree in engineering. Mechanical engineering preferred
• 3 years experience in industry
• Demonstrated attention to detail
• Experience with 5S manufacturing methodology

Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package. Qualified candidates are encouraged to apply!

Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.

Ainsley Search Group is hiring a Customer Service Manager to join a Global Manufacturer located in Montgomery County. This manager will report to the VP of SC and lead a team of Customer Service Specialist to streamline the customer orders processing, optimize the order process from demand, distribution, warehouses, manufacturing, engineering and import/export, maintain and develop customer relations and ensure quality standard of products, collaborate with finance, supply chain, procurement, logistics, independent sales reps to ensure timely process of accounting, PO processing, purchasing, R&D, manufacturing, achieve highest accurate rate on order fulfillment with minimum operational cost across travel time, and inventory. This is a full-time, permanent leadership opportunity with lucrative base salary, bonus, and competitive benefit, in addition, company would like to develop this individual to the senior level leadership in the near future.

Responsibilities:

• Report to VP of Operations and lead a team of Customer Service Specialists to streamline order processing for customer sales orders; staff train and develop the team to deliver supreme customer service and order fulfillment.
• Collaborate with engineering, manufacturing, suppliers, procurement, logistics, and distribution to optimize supply chain processes, reduce travel time, and increase order fulfillment rate on accuracy, quality, on-time and within budget metrics.
• Resolve customer complaints and supply chain bottlenecks in an effective and timely manner, deliver corrective action to reduce recurring issues.
• Collaborate with S&OP team and other Supply Chain Team to achieve process improvement, reduce cost on transportation, travel time, and inventory and not jeopardize on-time order fulfillment.
• Maintain, develop customer relations; support troubleshooting sales order issues involving quality, delay, backordered, recall, identify root cause and support the implementation of corrective action and CI to reduce recurring errors.
• Work closely with Sales & Marketing team to ensure realistic expectation from new customers, properly set up new customers in the ERP Systems.
• Collaborate with R&D, Manufacturing on change of order requests from customers, support new product development process and ensure new products are set up in the CRM system, update customers on product application, change of order status, design status, and manufacturing status as needed.
• Provide hands on leadership and mentoring to subordinate, develop, standardize and implement operational procedure for the customer service department, develop KPI to measure and improve customer service performance across volume, accuracy, responsiveness, etc.
• Attending management meetings and routine S&OP meetings, address potential bottlenecks, issues regarding customer accounts, sales order process, cost reduction, productivity, etc.

Qualifications:

• Bachelor’s degree required.
• Recent years of hands-on leadership experience within Manufacturing, Order fulfillment, Customer Account Management within manufacturing industries, exposure to consumer products, contract manufacturing desired.
• Solid knowledge in ERP and Excel
• Experience with order fulfillment with regulated materials.
• Experience with S&OP preferred, strong in problem solving and analytical skills.
• Excellent customer service skills, strong people and communication skills.
• Excellent in relationship building and negotiation skills.
• Ambition in advancing to senior level leadership role.

Compensation, bonus and benefit

• Competitive Base Compensation
• Annual targeted bonus
• 401k with match
• Paid health, dental and vision
• Paid life insurance
• Paid long-term/short-term disability
• PTO and Paid holidays