Engineering Structures Jobs in Holyoke Massachusetts Remote

Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS)

Full-Time, Hybrid – Springfield, MA

The Opportunity

Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture.

The Team

We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners.

The Impact:

This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations.

The Minimum Qualifications

• Bachelors Degree or equivalent professional experience
• 5+ years of experience in information technology field
• 1+ years experience with centralized logging, SIEM, and data pipeline
• Weekly on-call duties assigned based on team rotation (currently once every 10 weeks)

The Ideal Qualifications

• Maintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data
• Experience with SOAR platforms
• Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates
• Experience with data manipulation and data science
• Expertise with regular expressions
• Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred
• Experience with Linux system administration
• Experience with scripting languages, programming in JSON, JavaScript, python, and bash
• Experience with UNIX, Windows Servers, Java
• Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP
• Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures
• Information security solutions development either from an architect or engineering perspective
• Experience troubleshooting inside of a corporate network
• Experience with secure data communications and applications
• Extensive knowledge of current and upcoming IT security technologies
• Excellent written and oral communication skills and customer service skills
• Exceptional troubleshooting skills and ability to problem solve with little to no supervision
• Working knowledge of ServiceNow and JIRA tickets for customer assistance

What to Expect as Part of MassMutual and the Team

• Regular collaboration within the Security Platforms Engineering team
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Description:

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.  

The Quality Manager is responsible for managing and directing production quality. The Quality Manager is responsible for planning goals, strategies, and resources to meet company objectives. Must be knowledgeable of Automotive Quality Requirements, including the IATF Quality Standard, Customer New Product Development procedures, Laboratory requirements, and Manufacturing techniques. Must possess Leadership qualities required to lead Continuous Improvement teams and gain the confidence of Production areas.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Ability to Problem Solve and provide Decision Making methods to tackle complex Product and Process Quality issues.
• Strong Manufacturing background in a high-volume, automated machining and assembly operation.  
• Provides Leadership role in CI process to improve quality and efficiency and reduce costs.
• Key member of Management Team responsible for accomplishing business goals and objectives.
• Manages the accuracy and schedules related to QA support functions, including Calibration of Gages and Equipment, including Test machinery.  
• Leads team to reduce non-conformances and eliminate sorting/rework. Coordinates resources required to address quality concerns.
• Develops plans to improve quality and efficiency, while reducing costs.
• Create and monitor daily efficient flow of material through the department by utilization of manpower and equipment in the department.
• Determine and implement continuous improvement plans for the equipment, and overall department.
• Manage yearly budget for the department ensure goals are met by reducing cost related to production and MRO supplies.
• Establish working relationships with associated departments i.e. Planning, Engineering and Production.
• Establish and maintain effective communication vehicles such as toolbox meetings and employee meetings.
• Understands, communicates and follows all company policies, work rules, and Union Contract. Effectively utilizes this knowledge to analyze and resolve work problems, assist workers in solving work problems, and make daily decisions on production schedules and personnel-related matters that affect the delivery and quality.

It is the expectation of the company that Managers/Supervisors will accomplish these goals by working to a high ethical standard and consistently complies with all company policies, work rules, Union Contractual agreements, and applicable laws with little to no direct supervision.

Requirements:

• BSME Degree required, an advanced engineering degree is preferred. 
• ASQ CMQ/QE or equivalent preferred.
• 5+ Years of Manufacturing within the Automotive Industry is highly desired. ; Eight (8) to ten (10) years of Quality Management experience in a manufacturing environment. 
• Demonstrable knowledge and experience in Lean Manufacturing, Project Management, ISO and TS16949 procedures experience is desired.
• Ability to multi-task and prioritize work required. Excellent time management skills required.
• Excellent interpersonal skills required. Ability to effectively communicate verbally and in writing required.
• Ability to think critically and creatively in high stress situations.
• Willingness & ability to travel as necessary.

Learn more about U.S. Tsubaki at: Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21

Compensation details: 11 Yearly Salary

PIe91863f570be-3631

Commercial Real Estate Associate | Deal-Focused Practice | Direct Client Exposure This Jobot Job is hosted by: Scott Rundlett Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $145,000
- $200,000 per year A bit about us: We are a full-service law firm representing businesses, institutions, and individuals across a broad range of industries.

Our work spans complex litigation, sophisticated transactions, regulatory counseling, and day-to-day advisory matters.

We are known for practical, business-minded advice and a collaborative approach that brings together attorneys across disciplines to solve problems efficiently.

Many of our lawyers have deep roots in their practice areas and long-standing client relationships built on trust and responsiveness.

We value sound judgment, thoughtful strategy, and a strong work ethic.

Our structure allows us to remain nimble while handling matters that require depth, experience, and coordinated teamwork.

Why join us? We provide meaningful responsibility from the outset and encourage direct client engagement at every level.

Attorneys are trusted with substantive work, supported by accessible mentors, and given room to develop their own practices over time.

We emphasize teamwork over hierarchy and believe strong communication leads to better outcomes for both clients and colleagues.

Professional growth is intentional here — through hands-on experience, collaboration across practice groups, and clear opportunities for advancement.

We offer a stable platform with a long-term outlook, competitive compensation, and an environment where lawyers can build lasting careers without sacrificing quality of life.

Job Details REAL ESTATE / CORPORATE TRANSACTIONS ASSOCIATE (Springfield, MA preferred | Hartford, CT considered with MA license) The Role We are seeking a Real Estate Corporate Transactions Associate with a minimum of 3 years of experience to join our growing practice.

This role blends sophisticated commercial real estate work with broader corporate transactional matters.

You will work closely with senior attorneys on complex deals while developing direct client relationships and meaningful responsibility from day one.

The ideal candidate is business-minded, detail-oriented, and comfortable operating across both real estate and corporate structures.

Responsibilities Draft and negotiate purchase and sale agreements, leases, development agreements, and financing documents Structure and document acquisitions, dispositions, joint ventures, and entity formations Conduct and manage due diligence, including title, survey, zoning, and corporate governance review Advise clients on deal structure, risk allocation, and transaction strategy Coordinate closings and work directly with lenders, investors, and business principals Support clients with ongoing corporate and real estate governance matters Qualifications 3+ years of experience in commercial real estate and corporate transactional work Strong drafting and negotiation skills across real estate and entity-level documents Experience handling transactions from initial term sheet through closing Ability to manage multiple matters and communicate directly with clients Experience representing real estate owners, developers, or closely held businesses is a plus Background working with auto dealers or real estate investment groups is highly valued Requirements Admission to the Massachusetts Bar required Connecticut admission is a plus Strong ties to the Massachusetts market preferred Portable business, even modest in size, is a significant plus but not required Preference for Springfield-based candidate; Hartford candidates considered if MA licensed Why Join Us We offer the opportunity to work on sophisticated, regionally significant real estate and corporate transactions within a collaborative and business-focused environment.

Associates receive meaningful responsibility, hands-on deal experience, and direct exposure to clients and decision-makers.

Our platform supports long-term growth, whether you aim to deepen your transactional practice or build your own book over time.

We value entrepreneurial initiative and provide the infrastructure, mentorship, and flexibility to help you expand your practice in a stable and respected firm environment.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

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AI Architect Mastery, Enterprise Architecture, ETX

(Full-Time, Location: Boston, Springfield, New York)

The Opportunity

The AI Architect will evaluate and benchmark AI capabilities, define implementation patterns for AI services, and enable MassMutual to make impactful, long-term decisions around AI-enabled business capabilities. This includes developing strategies, reference architectures, roadmaps, and patterns to drive responsible AI Adoption, Research & Development. As an AI Architect, you will be part of MassMutual's team focused on aligning AI technology strategy with business strategy and goals. You will guide the planning and design of AI capabilities to maximize their value in secure and responsible manner, using architecture strategies, blueprints, and roadmaps to standardize technology stacks and enhance AI engineering speed and agility.

The Team

The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is composed of Business, Application, Infrastructure, Data, and Security architecture domains. The team collaborates on enterprise-wide technology initiatives, providing a unique perspective and opportunity to partner with best-in-class architects, technologists and business leaders. The AI Architect will join this team to drive digital innovation and create a competitive advantage for MassMutual.

The Impact:

The AI Architect will play a critical role in designing AI solutions that enhance MassMutual's digital capabilities and customer engagement. This role involves working closely with various domains of Enterprise Architecture (EA), Research & Development, business stakeholders, IT teams, Cyber, Governance and Privacy partners to design and implement AI solutions that align with business outcomes and architectural requirements

Responsibilities:

• Build Enterprise AI Architecture strategy and roadmaps
• Develop AI Reference Architectures and Guidance.
• Update specification and publication of AI Standards and Patterns around AI technology, development, security, privacy and observability.
• Build AI platform architecture and Integration Patterns, stay abreast of emerging AI technologies and integrate them into AI architecture as needed
• Consult on AI capabilities for business and technology platforms and ensure alignment between AI architecture frameworks and standards and overall business strategy
• Evaluate and lead AI architecture deliverables, perform capability assessments, and support technical evaluations for closing gaps
• Actively publish deliverables and utilize multi-media to educate and engage with federated solution architecture community members
• Partner with solution architect to document design decisions and solution architecture
• Partner with technology leaders, business and governance partners to identify AI risks and process issues, then provide enterprise patterns to resolve the issues
• Provide recommendations on problem solving, solution options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals, and processes
• Partner with extended enterprise architecture, enterprise cyber security, compliance, governance, privacy, business, and IT support teams to communicate and collaborate on architecture strategies, standards, and guidance
• Partner with AI Governance, Security and Privacy team for supporting Secure, Ethical and Responsible use of AI.
• Stay abreast of current and emerging AI threats and design AI architecture to mitigate them. Design capabilities for AI Governance and Observability
• Achieve AI architecture compliance on requirements, including, but not limited to, Colorado AI Act, global data privacy requirements, and state and federal regulations

The Minimum Qualifications:

• Bachelor's degree in computer science, IT, system analysis, or a related technical field
• 8+ years of IT design and implementation experience with a minimum of two of the following (or similar) technical disciplines: AI/ML frameworks, AI/ML development and coding environments, cloud platforms, and big data technologies
• 5+ years involvement with solution architecture development and delivery.
• 5+ years of experience developing and interpreting business architecture.
• 5+ years of experience in building solutions on complex cloud-native products, applications, and platforms
• 5+ years of experience in a technology advisory role, experience working directly with any of AI, machine learning technologies, statistical systems, or big data platforms

The Ideal Qualifications:

• Exposure to and involvement in governance and compliance regimes; a good understanding of security and privacy management. Experience working with AI Governance, Privacy requirements like Colorado Artificial Intelligence Act (CAIA).
• Experience supporting agile teams by providing guidance on design, opportunities, impact, and risks, taking account of technical and architectural debt
• Preferred experience designing GenAI solutions, with experience in MLOPS, LLM, Amazon Bedrock, Q, OpenAI, CoPilot Studio, Langchain, Data Foundry, Data Fabric.
• Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams
• Technology-neutral: remains unbiased toward any specific technology or vendor choice and is more interested in results than personal preferences
• Displays intellectual curiosity and integrity
• Motivated and driven by achieving long-term business outcomes
• Ability to balance the long-term (big picture) and short-term implications of individual decisions
• Ability to work effectively in a team environment and lead cross-functional teams

#LI-RK1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Description:

Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.

MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.

Responsibilities include:

• 
  
• Providing daily supervision and mentorship
  
• Managing household routines and student schedules
  
• Administering medications and ensuring student wellness
  
• Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
  
• Leading daily devotions and accompanying students to Sunday Chapel
  
• Overseeing budgeting and household reporting
  

Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.

Benefits include:

• 
  
• Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
  
• Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
  
• Relocation assistance and paid training provided
  

• 
  Paid time off provided at designated times throughout the year
  

Qualifications:

Qualifications include:

• 
  
• Experience working or volunteering with youth
  
• This is a two-person role for couples legally married for at least two years
  
• Both spouses must be age 27 or older
  
• No more than three dependent children may reside in the student home
  
• Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
  
• Pet limitations: only fish and one dog of approved breeds allowed
  
• Valid U.S. driver’s license and ability to become certified to drive student home vans
  
• Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
  
• High school diploma or GED required
  
• Ability to lift to 50 lbs.
  
• 
  Demonstrated integrity and professionalism; MHS staff serve as role models for students
  
  

This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit

Job Title: Director of Analytics & Insights (Amazon Agency)

Location: Milwaukee, WI

Alternate location: Or home based anywhere in the US

Industry: Ecommerce (Amazon Agency)

Channel: Mostly Amazon and

Direct Reports: Team of 5-6 Analysts

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9557_JOB

Remote work policy: Full remote

Job Seniority: Executive Level, Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Ecommerce, Consumer Goods,

Function(s): eCommerce,

Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington

Company Description

Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.

Objective of the Role

Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.

The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.

Ideal Profile

The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.

This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.

Responsibilities

• Define and advance the analytics and insights vision for the organization.
• Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
• Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
• Create clear standards for reporting, dashboards and insight delivery across client accounts.
• Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
• Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
• Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
• Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
• Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
• Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.

Requirements

• Significant experience in analytics and insights leadership, including team management.
• Strong expertise in digital advertising measurement and ecommerce performance analysis.
• Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
• Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
• Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
• Working knowledge of statistical or analytical tools such as Python, R or equivalent.
• Ability to design measurement frameworks that connect media investment to broader business outcomes.
• Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
• Experience operating in a fast-paced, evolving environment with multiple stakeholders.
• Bachelor's degree required; an advanced degree is advantageous.

Remote working/work at home options are available for this role.

Optomi, in partnership with a leading logistics company is seeking a Senior Full Stack Java Developer (Java / Kafka / Spring Boot / AWS) to support and modernize critical systems within the Mechanical organization. This team maintains locomotives, railcars, and detector systems that capture millions of operational and safety data points across the network.

About the Position: The role focuses on refactoring legacy microservices, scaling event-driven architectures, re-platforming rules engines, and building cloud-native, resilient, high-volume IoT data pipelines. This is a high-impact engineering role where your work directly influences safety, reliability, and operational efficiency across one of the largest transport networks in the US.

Apply Today if your Background Includes:

• 6+ years of Full Stack experience with a backend emphasis in Java Spring Boot development.
• Strong event-driven architecture + Kafka experience
• Proven experience modernizing legacy microservices & distributed systems
• AWS Cloud experience
• Hands-on Python experience for backend/data workflows
• DevSecOps mindset: automated testing, CI/CD, secure coding
• Experience supporting both greenfield and legacy systems
• Strong relational DB experience (Postgres preferred)
• Experience handling IoT or high-volume sensor data pipelines
• Familiarity with open-source tooling and cloud-agnostic architectures
• Ability to mentor junior engineers and provide technical leadership

What the Right Professional Will Enjoy!

• Fully remote work opportunity with up to 20% travel.
• Opportunity to work with a fast-growing team focused on modernization, cloud adoption, and automation.
• Direct impact on safety, rail operations, and national freight logistics.
• Work on high-volume IoT, event-driven architectures, cloud-native systems.
• Exposure to AI/GenAI, automation, and open-source tooling
• Leadership opportunities with junior developers

Responsibilities:

• Modernize legacy microservices and distributed systems supporting mechanical operations and detector networks.
• Design and implement backend services using Java, Spring Boot, event-driven patterns, and Kafka.
• Scale and optimize high-volume IoT data pipelines (30M+ incoming data points from sensors/detectors).
• Lead architecture, design, and deployment efforts for new and existing services.
• Refactor and support large rules-engine frameworks (600+ rulesets).
• Contribute to cloud-native development (AWS preferred; Azure acceptable; cloud agnostic mindset encouraged).
• Use Python for backend workflows, automation, and data processing tasks.
• Build automated CI/CD and testing frameworks following DevSecOps best practices.
• Work with Postgres and relational databases to tune, model, and integrate data.
• Mentor junior developers and support a strong engineering culture focused on speed, clarity, and automation.
• Collaborate across teams to build scalable, modern systems.
• Support both new development and the existing application footprint.

Remote working/work at home options are available for this role.

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

Remote working/work at home options are available for this role.

Administrative Support IV - Operations

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

Job Description

ProSidian Seeks a Administrative Support IV - Operations headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients.

This CONUS - Washington, DC (Remote) | Junior Consultant - Full-Time position currently best aligns with the Administrative Support Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive \"Jugaad\" and dialogue targeting mission success. ProSidian Team Members work to provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID).

Administrative Support IV - Operations (NOA051) Candidates shall work to support requirements for (Operations Services) and Provides administrative support to technical and management level personnel. Includes, but is not limited to, project administration, planning and coordination, documentation and briefing support, general office support, secretarial support, human resource support.

Examples of General Responsibilities

• Coordinates and plans project / office administration and support.
• Provides general office support, documentation support, project administration, administrative and secretarial support, and human resource support.
• Supports project financial tracking and reporting requirements including project control and account resolution
• Performs other administrative and support functions as assigned.

Qualifications

Administrative Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a High School or Equivalent Education and 10 Yrs. - 12 Yrs. Experience.

Core Competencies

Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization ability to manage projects and activity, and prioritize tasks

Other Requirements

Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom

Benefits and Highlights

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

Remote working/work at home options are available for this role.

Our biotech client is seeking a Communications Project Manager to support Corporate Communications and R&D Communications in a part-time freelance capacity.

This is an ongoing 20 hours/week role with an expected duration of 6 months, with potential to extend. This position is fully remote and you will be reporting directly to the VP, Enterprise Communications.

The Communications Project Manager will serve as an operational and organizational engine for two fast-moving communications teams. This role ensures projects progress on schedule, leadership receives accurate and timely reporting, and executive-ready materials are consistently delivered. The ideal candidate is proactive, highly organized, experienced in cross-functional communications, and comfortable working directly with senior leaders.

Responsibilities

• Compile weekly project updates for the VP to support executive staff meeting discussions.
• Prepare and maintain monthly team reports for Corporate Communications and R&D Communications.
• Build quarterly business reviews (QBRs), consolidating inputs from multiple workstreams into executive-ready presentations.
• Create and update executive briefing books (1-2 per week), synthesizing complex information into clear, strategic narratives.
• Attend weekly team meetings (Wednesdays at 10 AM PST and Thursdays at 11 AM PST), maintaining agendas, tracking follow-ups, and ensuring all commitments are completed.
• Coordinate project inputs across cross-functional partners; track progress, identify risks, and flag blockers.
• Gather updates from stakeholders and ensure completeness, clarity, and alignment to team priorities.
• Synthesize themes across projects to identify patterns, insights, and strategic throughlines for reporting.
• Prepare materials in polished, executive-ready formats.
• Maintain project trackers, shared documents, and operational workflows across Airtable, OneNote, and Teams.
• Support the operational organization of both communications teams as they undergo structural changes, helping maintain consistency, accountability, and predictable information flow.

Requirements

• Minimum of 3 years of experience in project management, communications, executive support, or similar roles
• Experience supporting executive communications or communications teams.
• Strong organizational skills with demonstrated success managing multiple deadlines and stakeholder inputs.
• Proactive, self-starting working style with a Type A attention to detail.
• Exceptional written communication skills and comfort preparing executive-level materials.
• Ability to confidently engage senior leaders to request updates, clarify details, and push for high quality inputs.
• Comfortable synthesizing information and identifying key themes, insights, and priorities.
• Strong collaboration skills and a personable, professional presence.

Software Required:

• Airtable
• Workfront
• PowerPoint
• OneNote

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
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Allie Gribble - Senior Solutions Delivery Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United is a new role.
This job was first posted by Creative Circle on 03/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 03/16/2026 and is open for 60 days
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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Remote working/work at home options are available for this role.