Quality Assurance Manager

About American Bath Group

American Bath Group (ABG) is a leading North American manufacturer of showers, bathtubs, spas, and related bathware products serving residential, multifamily, hospitality, and e-commerce channels.

With more than 35 manufacturing facilities and 15 distribution locations, ABG has grown rapidly through both organic expansion and over twenty acquisitions. The company operates with a culture defined by speed, simplicity, and execution—translating strategy into measurable results across its national manufacturing footprint.

The Opportunity

ABG is seeking a Quality Manager to lead and strengthen the quality system for our South Boston manufacturing operation.

The plant produces building products in a labor-driven manufacturing environment, where consistent quality standards, disciplined inspection processes, and strong cross-functional collaboration are essential to operational performance.

Today, quality processes exist but require stronger system structure, clearer accountability, and deeper integration with production operations. This role will lead the effort to strengthen the plant’s Quality Management System (QMS), elevate team capability, and ensure consistent product quality across manufacturing operations.

This is not a maintenance role. It is a leadership position responsible for strengthening systems, building team capability, and improving quality performance in partnership with operations.

Success in Year One

Within the first 12 months, the Quality Manager will establish stronger quality discipline across the plant, including:

• A more structured and reliable plant-level Quality Management System

• Clear inspection, audit, and containment processes supporting production quality

• A capable and accountable quality team operating with clear roles and performance standards

• Improved cross-functional coordination with Production, Shipping, and Operations leadership

• Measurable improvements in product quality performance and issue containment

The Mandate

The Quality Manager will lead the plant’s quality organization and strengthen the operational systems that ensure product quality and process consistency.

Key responsibilities include:

• Strengthening and maintaining the plant’s Quality Management System

• Leading and developing a multi-person quality team

• Establishing consistent inspection processes and audit discipline

• Driving containment and root-cause processes for quality issues

• Partnering closely with Production, Shipping, Engineering, and Operations leadership

• Ensuring consistent quality standards across manufacturing operations

The role requires a hands-on leader comfortable operating on the production floor while building systems and improving processes.

Year One Critical Outcomes

1. Strengthen the Plant Quality System

Improve structure and reliability of the plant’s quality management system, including inspection, audit, and reporting processes.

2. Improve Quality Containment and Root Cause Discipline

Ensure quality issues are identified quickly, contained effectively, and addressed through structured problem-solving processes.

3. Build and Develop the Quality Team

Establish clear expectations, improve accountability, and develop capability across the plant’s quality staff.

4. Strengthen Cross-Functional Quality Ownership

Build stronger working partnerships with Production, Shipping, and Operations to ensure quality standards are maintained throughout manufacturing operations.

Why This Role Is Hard

This role operates in a hands-on manufacturing environment where quality outcomes depend on consistent execution across production teams.

Key challenges include:

• Maintaining quality standards in a labor-driven manufacturing operation

• Strengthening systems while supporting daily production demands

• Building accountability across multiple teams and operational functions

• Driving consistent inspection and containment discipline on the plant floor

Success requires both system thinking and operational leadership.

Leadership Profile

The successful candidate will be a hands-on manufacturing quality leader who:

• Has led quality teams in plant manufacturing environments

• Is comfortable operating directly on the production floor

• Builds systems while simultaneously driving daily execution

• Holds teams accountable while developing their capabilities

• Partners effectively with operations leadership to solve problems

Experience Requirements

• Experience leading quality operations within a manufacturing environment

• Direct leadership of a plant quality team

• Strong understanding of inspection systems, audits, containment, and root cause analysis

• Experience working closely with production and operations leadership

• Background in building products or labor-driven manufacturing environments is helpful

Why the Right Candidate Will Be Excited

This role offers the opportunity to strengthen the quality foundation of a manufacturing operation while building team capability and improving operational performance.

For the right leader, the opportunity includes:

• Leading quality for a key ABG manufacturing facility

• Strengthening systems that directly impact product performance and customer satisfaction

• Developing a quality team and building stronger plant-level discipline

• Partnering closely with operations leadership to improve plant performance

Why This Role Matters

Quality performance is fundamental to ABG’s ability to deliver consistent products to customers across its national manufacturing platform.

The Quality Manager will play a central role in ensuring that the South Boston plant operates with the systems, discipline, and leadership required to maintain high product quality and operational reliability.

• For the right leader, this is an opportunity to shape the quality culture and systems of a key manufacturing operation.

American Bath Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.