Engineering Structures Jobs in Graham Georgia

The Identity and Access Management (IAM) Engineer is accountable for the design, implementation, and operational integrity of enterprise identity and access management capabilities that protect critical business systems while enabling secure and efficient access for the workforce.

This role serves as the technical authority for authentication, authorization, identity lifecycle management, and privileged access across on-premises and cloud environments.

The IAM Engineer ensures automated Joiner/Mover/Leaver processes, enforces least-privilege and Zero Trust principles, and integrates IAM services with enterprise applications and infrastructure.

Working closely with Cybersecurity, IT Infrastructure, HR, and application owners, the role delivers scalable, compliant identity solutions, supports audit and regulatory requirements (e.g., SOX, NERC CIP, ISO), and provides operational support for identity-related security incidents.

The position acts as a subject-matter expert and trusted advisor to IT and Security leadership, reducing identity risk, improving control effectiveness, and enabling secure digital operations.

A strong customer service focus, positive attitude, and excellent communication skills are essential.

Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to RUS, OSHA, SOX, NERC, FERC, and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties: Identity Architecture & Engineering: Design, implement, and operate enterprise IAM solutions across on-premises and cloud environments, including SSO, MFA, conditional access, RBAC, directory services, and application integrations.

Ensure solutions are scalable, secure, and aligned with Zero Trust principles.

Identity Lifecycle Management: Own and continuously improve Joiner/Mover/Leaver processes using authoritative identity sources.

Implement role- and attribute-based access models and automation to ensure timely provisioning and deprovisioning while reducing manual effort and risk.

Privileged Access Management (PAM): Implement and operate PAM solutions for administrative and service accounts, enforcing least privilege, credential vaulting, session monitoring, and secure break-glass access.

Support audits, investigations, and forensic reviews related to privileged access.

Governance, Risk & Compliance: Support access reviews, audits, and regulatory assessments.

Maintain IAM documentation, standards, and procedures.

Identify and remediate identity-related risks and control gaps.

Security Operations Support: Assist with identity-related incident response activities.

Investigate authentication anomalies, improve IAM logging and monitoring, and enhance alerting and detection capabilities.

Collaboration & Technical Leadership: Serve as the IAM subject-matter expert.

Provide technical guidance to peers, influence application onboarding with identity-first design principles, and advise IT and Security leadership on identity strategy and risk reduction.

Required Qualifications: Education: Bachelor's degree in Computer Science, Cybersecurity, Engineering, Information Systems, or a related field from an accredited college or university.

Certifications (Preferred but not required): Certified Information Systems Security Professional (CISSP) Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Cybersecurity Architect Expert Okta Certified Professional / Administrator GIAC Identity and Access Management (GIAM) Experience: Identity and Access Management Engineer III Experience: Minimum of 4 years of experience implementing and operating enterprise IAM solutions, including SSO, MFA, identity lifecycle management, and directory services.

Responsibility: Independently manages IAM platforms and integrations.

Owns Joiner/Mover/Leaver workflows, supports access reviews and audits, and resolves identity-related incidents.

Contributes to IAM standards, documentation, and continuous improvement initiatives.

Identity and Access Management Engineer IV Experience: Minimum of 6 years of experience designing and managing enterprise IAM and PAM solutions across hybrid and cloud environments.

Responsibility: Leads IAM projects and enhancements, including application onboarding and PAM implementations.

Designs role- and attribute-based access models, supports complex audits and compliance activities, and provides technical leadership across IT and Cybersecurity teams.

Identity and Access Management Engineer V Experience: Minimum of 8 years of experience architecting and managing enterprise-scale IAM and PAM solutions in complex environments.

Responsibility: Oversees major IAM initiatives and identity architecture decisions.

Serves as the senior technical authority for IAM and PAM, advises leadership on identity risk and strategy, and drives enterprise adoption of Zero Trust and least-privilege principles.

Specialized Skills: Technical Expertise Hands-on experience with enterprise IAM platforms such as Microsoft Entra ID (Azure AD), Okta, Ping Identity, or ForgeRock Strong knowledge of SSO, MFA, conditional access, RBAC, ABAC, and Zero Trust architectures Experience integrating IAM with Azure, AWS, and/or GCP Working knowledge of Active Directory, Azure AD, LDAP, and identity synchronization Experience with Privileged Access Management solutions and secure service account management Tools & Technologies IAM and PAM platforms Scripting and automation (PowerShell, Python preferred) Logging and monitoring integrations with SIEM platforms ITSM tools such as ServiceNow or Ivanti Security & Compliance Understanding of identity-related regulatory and compliance requirements (e.g., SOX, NERC CIP, ISO 27001) Experience supporting audits, access certifications, and control remediation Soft Skills Strong analytical and problem-solving skills Excellent written and verbal communication skills Customer-focused, collaborative mindset Ability to work independently and influence across teams

The Cybersecurity Manager leads and coordinates cybersecurity operations, governance execution, and security technology programs across IT Shared Services, providing operational and strategic leadership for enterprise IT environments.

This role oversees key cybersecurity functions including coordination with a third-party Security Operations Center (SOC), Identity & Access Management and Identity Governance (IAM/IGA), vulnerability management, data security, and security awareness initiatives.

The Cybersecurity Manager continuously improves cybersecurity capabilities aligned with industry-recognized frameworks (such as the NIST Cybersecurity Framework) while advancing program maturity using CMMI-based practices.

The position ensures cybersecurity controls and operational processes align with the organization's defined risk appetite and partners closely with Infrastructure, IT, Compliance, Risk, and business stakeholders to ensure effective implementation, clear accountability, and consistent security outcomes.

This position is directly accountable for the timely completion of high-quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics.

Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties: Strategic Management: Works closely with IT and business stakeholders to understand their IT security needs and aligns these needs with strategic initiatives.

Develops and maintains IT security policies and processes.

Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices.

Ensures the department's ability to manage change based on evolving business needs and security requirements.

Relationship Management: Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction.

Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the security services rendered.

Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration.

Financial Management: Manages the budget for IT Cybersecurity, ensuring adherence to budgets and strategic plans.

Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis.

Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders.

Personnel Management: Manages individual and departmental team performance towards achieving desired results and client perceptions.

Ensures that experienced and knowledgeable personnel are hired and retained.

Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients.

Provides feedback to associates regarding their work, skills, and development.

Trains associates to ensure optimum staff development and coverage plans are in place.

Leadership: Communicates a vision, strategy, and initiatives that inspire the team to succeed.

Sets and models standards for integrity, cooperation, and work habits.

Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members.

Administration: Manages the execution of routine departmental tasks.

Provides department reporting and operational metrics.

Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc.

Operations Management: The Cybersecurity Manager ensures efficient, secure, and high-quality operation of the organization's cybersecurity function across IT Shared Services by leading security operations, policy and standards execution, and continuous improvement aligned with industry-recognized cybersecurity frameworks and regulatory requirements.

The role oversees third-party SOC performance for threat monitoring, incident response, and forensics; leads IAM and IGA programs including identity architecture, privileged access management, and secure integration with cloud identity providers; and owns the vulnerability management program while partnering with Infrastructure teams responsible for patch deployment.

Additional responsibilities include data protection controls, security architecture and engineering, security awareness and training, and coordination of incident response, disaster recovery security activities, penetration testing, threat intelligence, vendor security reviews, and privacy-related security controls.

The Cybersecurity Manager drives automation, operational maturity, and consistency while maintaining clear accountability boundaries between cybersecurity oversight and infrastructure execution.

Required Qualifications: Education: Bachelor Degree in Cybersecurity, Computer Science, IT, Information Systems, or related field.

Experience: 10 years in the area of Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology Equivalent Experience: Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with Cybersecurity, IT Security, Network Security, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology with at least 5 years of experience in a supervisory or leadership role.

Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role.

Licenses, Certifications, and/or Registrations: Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM) desired.

Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.

POSITION SUMMARY: The Cybersecurity Analyst is responsible for safeguarding the Corporation's data, systems, and cybersecurity posture.

This includes managing endpoint security solutions, protecting cloud environments (e.g., Microsoft 365 and Microsoft Azure), and overseeing key security tools and capabilities.

The Analyst develops and maintains cybersecurity policies, architectures, and standards to ensure compliance with industry regulations and best practices.

The role monitors emerging threats, responds to security incidents, and conducts investigations to mitigate vulnerabilities.

Cybersecurity Analysts implement data classification frameworks, enforce secure handling of sensitive information, and manage encryption protocols.

They deploy and optimize cybersecurity tools, manage threat intelligence platforms, and proactively address risks to ensure organizational resilience.

This position requires strong analytical skills, technical expertise, and the ability to collaborate across teams to maintain a secure IT environment.

Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

JOB DUTIES/ESSENTIAL FUNCTIONS Endpoint Security Management:Manage endpoint detection and response (EDR) solutions and ensure optimal configuration and operation across corporate systems.

Monitor and respond to endpoint threats, implement remediation measures, and maintain system integrity.

Cloud Security Management:Design, implement, and maintain cloud security solutions, focusing on platforms such as Microsoft 365 and Microsoft Azure.

Ensure secure configurations, monitor cloud environments for potential threats, manage access controls, and safeguard cloud-based resources.

Data Protection and Classification:Develop and implement data protection strategies, including encryption, secure storage, and access control measures.

Establish and maintain data classification frameworks to ensure sensitive information is securely handled and complies with regulatory requirements.

Threat Intelligence, Incident Response, and Investigation:Monitor emerging threats and maintain situational awareness through threat intelligence platforms.

Respond to security incidents by investigating root causes, analyzing attack vectors, and documenting findings.

Collaborate with teams on mitigation strategies to prevent recurrence and improve overall security posture.

Cybersecurity Tools Management:Deploy, configure, and maintain cybersecurity tools and capabilities, such as intrusion detection systems (IDS), security information and event management (SIEM) systems, vulnerability management platforms, and other security solutions.

Monitor tool efficacy and update configurations as needed.

Policy, Architecture, and Standards Development:Establish, review, and update cybersecurity policies, architectures, and standards to align with industry best practices and regulations.

Collaborate with stakeholders to ensure policies are actionable and effectively implemented across the organization.

REQUIRED QUALIFICATIONS Education: A Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity, Engineering, Information Systems, or a related field from an accredited college or university.

Cybersecurity Analyst III Experience: Minimum of 4 years in managing cybersecurity tools, implementing secure cloud configurations, leading data protection strategies, and conducting security investigations.

Equivalent Experience: Minimum of 8 years of relevant experience may also be considered.

Responsibility: Independently manages endpoint and cloud security systems, leads data protection initiatives, investigates security incidents, and contributes to threat intelligence monitoring and policy development.

Cybersecurity Analyst IV Experience: Minimum of 6 years in designing and managing cybersecurity systems, implementing secure cloud strategies, developing data protection measures, and proactively using threat intelligence.

Equivalent Experience: Minimum of 10 years of relevant experience may also be considered.

Responsibility: Leads projects for the implementation of advanced cybersecurity tools and solutions, focusing on cloud security for Microsoft Azure and Microsoft 365.

Investigates complex incidents, analyzes threat intelligence, and develops detailed policies and standards.

Provides technical expertise across the IT function.

Cybersecurity Analyst V Experience: Minimum of 8 years in architecting and managing cybersecurity tools, implementing secure cloud strategies, overseeing enterprise-wide data protection measures, and leading incident response efforts.

Equivalent Experience: Minimum of 12 years of relevant experience may also be considered.

Responsibility: Oversees major projects involving cybersecurity architecture, cloud security tool implementation, and compliance strategies.

Provides leadership in incident response, threat intelligence integration, and enterprise security policy development.

Licenses, Certifications and/or Registrations: Relevant certificationsare a plus: Certified Information Systems Security Professional (CISSP) CompTIA Security+ Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Cybersecurity Architect Expert GIAC Certified Incident Handler (GCIH) GIAC Security Essentials Certification (GSEC) Certified Ethical Hacker (CEH) ITIL Foundation Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Technical Expertise: Proficiencyin endpoint security solutions (e.g., EDR, antivirus, DLP).

Strong knowledge of cloud security principles, especially forMicrosoft 365 and Microsoft Azure.

Experience with cybersecurity tools such as SIEM platforms, vulnerability management systems, and IDS/IPS tools.

Familiarity with data encryption, secure storage solutions, and access control mechanisms.

Understanding ofthreat intelligence platforms and proactive risk management strategies.

Security In-depth understanding of cybersecurity frameworks (e.g., NIST CSF, ISO 27001) and regulatory requirements (e.g., NERC CIP, SOX).

Expertise inincident response processes and forensic investigation techniques.

Knowledge of advanced security architectures, policies, and standards.

Soft Skills: Excellent problem-solving/analyticalskills and attention to detail.

Good oral and written communication and interpersonal skills.

Excellent customer service focus and positive attitude.

Ability to work independently and as part of a team.

The IT Training Program Manager performs both a strategic leadership and tactical delivery role responsible for the design, development, and implementation of IT training initiatives that enhance the technology skillsets of the Associates at GSOC, GTC, and OPC as well as the skillsets of the Shared Services IT department itself.

The primary function of this position is the development of the overall IT training program, ensuring that Associates are proficient in the technology necessary for their job roles and have access to relevant technology training to streamline their experience with IT systems and applications.

This includes not only developing the curriculum but also delivering some training sessions.

With this role engaging frequently with the broad user population, this position also oversees the user experience program, gathering feedback to continually improve the technology platforms' effectiveness and direction.

In addition, the IT Training Program Manager plays a crucial role in enhancing the IT department's capabilities, responsible for establishing a high-level training strategy to ensure that Shared Services IT staff are prepared to effectively support current and future IT systems and applications.

The IT Program Manager collaborates with Shared Services IT department managers to identify to develop IT training curriculum for department staff, tracking and monitoring the completion of this training by Shared Services IT Associates.

This position is accountable for the timely completion of high-quality products.

Complies with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties: Develops the technology training strategy for the organization, ensuring staff are equipped with the capabilities necessary to effectively use technology effectively to enhance their job roles.

Develop, implement, and manage a comprehensive IT training program for OPC, GTC, and GSOC users.

This involves curriculum design, creating engaging training materials, and delivering some of the training sessions.

Provides the vision for design, preparation, and delivery of training courses for the continuous development of Shared Services IT staff.

Develop and manage the IT department's training curriculum.

This includes working with Shared Services IT's department managers to identify training needs, design tailored training programs, track, monitor, and report on the completion of this training.

Manage the user experience program, establishing user groups for gathering feedback on the effectiveness and direction of technology platforms.

Collaborate with Learning Management System (LMS) administrators to track, measure, and report on training progress across the organization.

Identify, evaluate and negotiate with potential instructors or vendors for supplemental contract training services or strategic partnerships.

Lead, facilitate or participate in Lessons Learned activities to ensure training reflects any changes or corrective actions identified, delivering any interim training as needed.

Stay informed about new educational trends and incorporate relevant strategies into the training program.

Required Qualifications: Education: Bachelor Degree in Computer Science, Business Administration, IT, Engineering, Science, Education, or related field.

Experience: 11 years' experience with increasing responsibilities in the area of Technical Training, Training Programs, Teaching, Software Support, IT Infrastructure, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology.

Equivalent Experience: Associate's Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 15 years of experience with increasing responsibilities in the experience areas defined above.

Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.

Unusual Hours: Yes, provides emergency coverage for technology issues.

Responsive to after-hours calls, texts, messages, emails, etc.

relating to technology and business emergencies.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled.

We are a drug-free workplace.

All applicants are subject to substance abuse testing.

This position, within the Enterprise Systems Analyst job family of IT, will have the primary responsibility of providing technical support and development within the IBM Maximo platform.

The ideal candidate will have expert level technical knowledge of the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities.

Responsibilities for any and all Enterprise applications will evolve throughout the years as business and IT support needs change.

Desired is a candidate with an ability to listen to customer needs and takes action to design/implement/test systems/solutions that exceed customer requirements.

The ideal candidate will be technical, a self-starter, a communicator and an employee who thrives on multi-tasking.

The Enterprise Systems Analyst is responsible for conducting comprehensive system analysis, designing and implementing appropriate information systems in accordance with the company's overarching information systems architecture.

This role requires a deep understanding of business needs, system requirements, and the ability to recommend and execute technology solutions to improve business processes.

The analyst will specialize in a set of enterprise applications including systems such as Maximo, Infor, SharePoint, etc.

or business areas such as O&M, finance/accounting, HR, supply chain, etc.

Key tasks include but are not limited to collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans.

The Enterprise Systems Analyst will also be responsible for building and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions.

This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.

Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties: System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users.

System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system.

Translates business requirements into application requirements.

Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques.

Assists IT and customer director level management with the project approval process.

Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system.

Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment.

Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability.

Provides technical expertise across the IT function.

Required Qualifications: Education: Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university.

Experience: Level III
- Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting.

Level IV
- Minimum of 6 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting.

Level V
- Minimum of 8 years in architecting and managing Enterprise systems, conducting system assessments, and troubleshooting.

Equivalent Experience: Level III
- Minimum of 8 years of relevant experience may also be considered.

Level IV
- Minimum of 10 years of relevant experience may also be considered.

Level V
- Minimum of 12 years of relevant experience may also be considered.

Responsibility: Level III
- Independently manages Enterprise systems, implements new initiatives, and conducts system assessments and troubleshooting.

Begins to lead small projects and works closely with other teams to ensure seamless integration and operation of systems.

Level IV
- Leads projects for the design, deployment, and management of Enterprise systems.

Takes on a leadership role in system design and troubleshooting, and provides technical support across the IT function.

Level V
- Oversees major projects for the design, deployment, and management of Enterprise systems.

Provides leadership in system design and troubleshooting, and provides expert technical support across the IT function.

Licenses, Certifications, and/or Registrations: The following relevant certifications are a plus: Project Management Professional (PMP) Certified Business Analysis Professional (CBAP) Specialized Skills: Technical Expertise: Extensive experience with Enterprise systems implementation and management.

Proficiency in project management and system analysis.

Strong knowledge of business process improvement and quality assurance.

Tools and Technologies: Experience with project management tools and methodologies.

Familiarity with various Enterprise systems and solutions.

Proficient in documentation and reporting Proficient in scripting languages (JavaScript, Python).

Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.

Security: In-depth understanding of data/program security best practices.

Experience with security tools and technologies.

Other: Knowledge of ITIL processes and best practices.

Experience in managing third-party vendors and contracts Experience in managing and leveraging APIs, REST services, etc.

Soft Skills: Excellent problem-solving/analytical skills and attention to detail.

Excellent oral and written communication and interpersonal skills.

Excellent customer service focus and positive attitude.

Ability to work independently and as part of a team.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled.

We are a drug-free workplace.

All applicants are subject to substance abuse testing.

The Systems Engineer is responsible for supporting technological infrastructure that enables the success of OPC, GTC, and GSOC.

This includes designing, deploying, and managing Windows and Linux desktop and server environments as well as architecting and implementing cloud-based solutions through AWS, Azure, Google Cloud Platform, and Microsoft 365.

The role ensures system scalability, reliability, and security.

The Systems Engineer manages and optimizes both physical and virtual servers as well as core cloud services and workstation infrastructure, monitors system performance, and troubleshoots issues.

They implement automation and configuration management and plan and perform system upgrades.

In terms of security and compliance, the Systems Engineer ensures that systems are secure and compliant with industry standards and regulations.

They manage system security configurations, participate in regular security audits, and promptly address findings from security assessments.

The role involves close collaboration across various technical and business teams, providing technical support and expertise.

The Systems Engineer documents system configurations, department processes, and prepares reports and metrics on system performance.

This opportunity offers a diverse range of tasks and the potential for continuous learning and growth.

Position may specialize in a certain subset of technology based on business needs.

This position requires a strong customer service focus, positive attitude, and good oral and written communications skills.

Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements.

Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Key Responsibilities: System Design and Implementation: Design, deploy, and manage Windows and Linux desktop and server environments and related storage infrastructure.

Architect and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud Platform, Microsoft 365) to support business needs.

Ensure system scalability, reliability, and security.

Infrastructure Management: Maintain and optimize physical and virtual servers and workstation infrastructure.

Monitor system performance, conduct regular system audits, and troubleshoot issues.

Implement automation and configuration management.

Plan and perform system upgrades.

Perform routine systems maintenance activities like backup/recovery, patching, file management.

Security and Compliance: Ensure systems are secure and compliant with industry standards and regulations.

Implement and manage system security measures and configurations.

Participate in regular security audits, conduct regular security assessments and promptly address findings from audits and assessments.

Collaboration and Support: Work closely with development, operations, and support teams to ensure seamless integration and operation of systems.

Provide direct technical support for planning, coordination, programming, and implementation of releases, upgrades, and changes.

Provide Tier 3 support for complex issues and escalations.

Documentation and Reporting: Create and maintain detailed documentation of system configurations, processes, and procedures.

Prepare reports on system performance, incidents, and maintenance activities.

Develop, maintain, and follow department policies and procedures.

Use ITSM toolset for documentation and support of ITIL practices such as incident management, change management, problem management, asset management, service requests, etc.

Engage in continuous improvement activities: Enhance system performance and reliability.

Participate in industry conferences and workshops to stay current with emerging technologies and best practices.

Provide technical support, expertise, and advise across the IT function.

Required Qualifications Education: Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university.

Equivalent Experience: Systems Engineer III Experience: Minimum of 4 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting.

Equivalent Experience: Minimum of 8 years of relevant experience may also be considered.

Responsibility: Independently manages desktop and/or server environments, implements cloud-based solutions, and conducts system assessments and troubleshooting.

Begins to lead small projects and works closely with other teams to ensure seamless integration and operation of systems.

Systems Engineer IV Experience: Minimum of 6 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting.

Equivalent Experience: Minimum of 10 years of relevant experience may also be considered.

Responsibility: Leads projects for the design, deployment, and management of desktop and/or server environments and cloud-based solutions.

Takes on a leadership role in system design and troubleshooting and provides technical support across the IT function.

Systems Engineer V Experience: Minimum of 8 years in architecting and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting.

Equivalent Experience: Minimum of 12 years of relevant experience may also be considered.

Responsibility: Oversees major projects for the design, deployment, and management of desktop and/or server environments and cloud-based solutions.

Provides leadership in system design and troubleshooting and provides expert technical support across the IT function.

Systems Engineer VI Experience: Minimum of 10 years in architecting and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting.

Equivalent Experience: Minimum of 14 years of relevant experience may also be considered.

Licenses, Certifications and/or Registrations: Relevant certifications are a plus: Microsoft Certified: Azure Solutions Architect Microsoft Certified: Exchange Online Support Engineer AWS Certified Solutions Architect Red Hat Certified Engineer VMware Certified Processional – Data Center Virtualization Microsoft Certified: Modern Desktop Administrator ITILv3 or ITILv4 Foundation Certified Information Systems Security Professional (CISSP) Specialized Skills (e.g., typing, computers, software, tools and equipment uses, etc.): Technical Expertise: Extensive experience with Active Directory, Windows Server (2016, 2019, 2022) and Linux distributions (Ubuntu, CentOS, Red Hat).

Extensive experience with Microsoft Windows desktop OS and related desktop management systems including MS Intune, WSUS, etc.

Proficiency in cloud platforms (AWS, Azure, GCP) and associated services including Microsoft 365.

Strong knowledge of virtualization technologies (VMware, Hyper-V, Nutanix, Proxmox, etc.).

Experience with Microsoft Exchange Online and On-premises Tools and Technologies: Experience with configuration management tools and patch management tools.

Familiarity with containerization technologies (Docker, Kubernetes).

Proficient in scripting languages (PowerShell, Bash, Python).

Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.

Security: In-depth understanding of network and system security best practices.

Experience with security tools and technologies (firewalls, IDS/IPS, EDR).

Other: Experience with DevOps practices and tools (CI/CD pipelines, Jenkins).

Knowledge of ITIL processes and best practices.

Experience in managing databases (SQL, NoSQL) and storage solutions.

Soft Skills: Excellent problem-solving/analytical skills and attention to detail.

Good oral and written communication and interpersonal skills.

Excellent customer service focus and positive attitude.

Ability to work independently and as part of a team.