Engineering Structures Jobs in Fl Remote

General Manager – Iconic Trophy Office Tower

Miami, Florida

A global real estate services firm is seeking an Associate Director to lead operations for one of Miami’s most recognized and prestigious Class A office towers.

This landmark asset sits at the heart of Miami’s financial district and is home to a curated roster of global financial institutions, private equity firms, and international law firms. The building represents one of the most prominent corporate addresses in the United States and operates at an institutional, flagship standard.

This is a rare opportunity for a seasoned office leader to take full command of a trophy asset, working directly with ownership and senior leadership to ensure the building performs at the highest operational, financial, and service level.

The role is strictly confidential and suited to a best-in-class operator who combines exceptional financial discipline with the leadership presence required to steward a high-profile asset.

The Role

The General Manager will have end-to-end responsibility for the operational performance and financial success of the tower, acting as the senior on-site authority and primary representative of ownership.

You will lead a multidisciplinary operations team while maintaining the premium service standards expected within one of the country’s most prestigious office environments.

Key Responsibilities

• Full P&L ownership including budgeting, forecasting, and financial performance management

• CAM budgeting, reconciliation and financial reporting across a complex multi-tenant asset

• Leadership of all building operations including engineering, security, janitorial, and vendor partners

• Oversight and development of the on-site property management and operations teams

• Senior-level tenant relationship management with global corporate occupiers

• Strategic coordination with ownership and asset management on capital projects and long-term asset planning

• Delivery of a white-glove tenant experience aligned with the expectations of a flagship office tower

• Acting as the primary liaison between ownership, asset management, and key stakeholders

Required Background

• Proven experience as a General Manager or senior leader within large Class A or trophy office assets

• Deep understanding of commercial office financials including budgets, CAM reconciliation, audits, and reporting

• Strong financial capability — candidates with accounting or finance backgrounds are highly regarded

• Experience operating within complex, high-profile assets owned by institutional investors

• Ability to operate autonomously with full accountability for asset performance

• Executive presence and confidence working with senior tenants, investors, and stakeholders

Location & Mobility

• Based in Miami, Florida

• Candidates from across the United States are encouraged to apply

• Relocation support may be available for exceptional candidates

Why This Role

• Lead operations for one of the most significant office assets in the U.S. market

• Direct visibility with ownership and senior leadership

• Opportunity to steward a flagship tower in Miami’s financial district

• Long-term platform within a globally respected real estate organization

My client, a growing construction company is seeking an experienced Construction Estimator to support preconstruction efforts for commercial projects. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working collaboratively, and is skilled at producing accurate, competitive estimates.

Responsibilities

• Review bid documents to ensure all requirements are met, including bonding, insurance, and wage regulations.
• Analyze drawings and specifications to determine full scope and prepare material, labor, and equipment estimates.
• Use historical data to improve accuracy and maintain cost‑effective estimates.
• Develop detailed cost proposals, including unit pricing and quantity takeoffs.
• Provide design recommendations that optimize cost, quality, and material availability.
• Collaborate with project teams on negotiations, change orders, and technical support.
• Conduct final reviews of estimate packages to ensure accuracy before submission.
• Assist in preparing and presenting pre‑qualification materials and bid presentations to clients.
• Support early client engagement by helping develop proposals, track opportunities, and provide preliminary estimating support during the sales process.

Qualifications

• Bachelor’s degree in engineering or related technical field; advanced training is a plus.
• Significant experience in commercial construction estimating.
• Strong understanding of estimating processes, construction techniques, and tools such as Procore.
• Excellent organizational, analytical, and communication skills, with the ability to manage multiple deadlines.

Launched nearly 18 years ago, Foundry Commercial was created to be a different kind of real estate company. Our motto – “It’s Personal” – rings true in everything we do… we value authentic human experiences. At Foundry Commercial, there is a strong sense of community. From wellness fairs to ugly Christmas sweater parties to company fundraisers, Foundry associates lean in to support one other and the causes that are important to us. We bring a sense of teamwork, collegiality, and diversity to all that we do. At the heart of it all is trust and respect. These two things drive everything else. We have built a place where people truly know each other, celebrate together, learn together, and live life alongside each other.

At Foundry, we serve our clients best by attracting and unleashing the most talented and courageous professionals in industry, all while having fun and building a lasting impact on the broader community. Don’t just take our word for it. The best way to experience our culture is to immerse yourself in it. But be prepared – it’s contagious!

Position Description:

The Real Estate Manager is responsible for the day-to-day implementation of policies, procedures, and programs to assure a well-managed and profitable commercial property. The Real Estate Manager is also responsible for the operation and maintenance of the buildings and grounds, tenant relations, and accounting functions in accordance with the owner’s goals and objectives.

Essential Job Functions:

• Establishes a working and positive relationship with tenants, maintains liaison through visits and telephone calls, adequately clarifies lease requirements and terms, promptly replies to tenant requests and inquiries, and meets all new tenants prior to occupancy
• Promptly respond to all service requests from tenants
• Ensure properties are maintained and repaired in good condition
• Contracts with and works with and provides direction to contract vendors and/or engineering staff
• Assigns work priorities, determines the extent of repairs and necessary corrective measures, and when applicable is responsible for control and operations of the heating and air conditioning systems and other building systems
• Regularly and thoroughly inspects the commercial properties, grounds and tenant spaces
• Submits monthly property inspection reports based on observations, noting specific locations, conditions, and recommendations for corrective action
• Prepares the property’s annual budget, reviews monthly financials and prepares monthly operating reports to be submitted to client on a timely basis
• Reviews financials with ability to explain variances from budget that may occur
• Single point of communication with client for all property related questions, issues and concerns
• Ensures timely collection and deposit of rent and other accounts receivables
• Follows company protocol for delinquencies including default notices, late fees, tenant and landlord communication and delinquency reporting. Inputs rent and other accounts receivables

Education and Experience Requested:

• Bachelor’s degree with minimum 5 + years commercial property management experience
• Excellent interpersonal and communication skills, both written and verbal
• Strong computer skills, proficient in MS Office programs
• Superior customer service skills and orientation. Collaborative style needed. Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills and attention to detail. Ability to plan and manage work under time constraints, without direct supervision
• Sound troubleshooting skills and the capacity to fully resolve problems

Foundry Commercial is an Equal Opportunity Employer

Foundry Commercial is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Foundry Commercial to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.

Sheet Metal Fabrication Workflow Specialist

Starting Hourly: $25/hr (based on experience)

The CAMduct Processor is responsible for converting ductwork designs and online duct orders into accurate, fabrication-ready jobs using Autodesk Fabrication CAMduct. This role processes work from Revit fabrication models and WebDuct/ecommerce systems, applies Comfort Systems USA Southeast fabrication standards, and prepares jobs for production equipment including plasma, coil line, and forming. It also includes reviewing shop drawings to ensure accuracy prior to fabrication.

This is an advanced-level role requiring independent processing, sound decision-making, and proactive problem resolution. The ideal candidate must be very thorough when working on the shop floor and must know how to accurately draw fittings.

Role Focus

Advanced role responsible for independent processing, workflow coordination, decision-making, and fabrication problem resolution

Key Responsibilities

• Process ductwork from Revit models into CAMduct
• Process WebDuct / online orders into CAMduct jobs
• Accurately draw fittings for fabrication
• Apply predefined fabrication standards (connectors, seams, gauges, oversize rules)
• Prepare developed patterns for shop use
• Verify quantities, dimensions, and constructability
• Communicate errors, discrepancies, or missing information
• Maintain clean job organization and labeling
• Apply and modify seams, oversize rules, and reinforcement strategies
• Resolve conflicts prior to shop release
• Coordinate with detailing, engineering, and fabrication teams
• Maintain CAMduct standards and assist in mentoring junior staff

Requirements

• 4+ years of related experience
• Strong sheet metal fabrication background
• Proven production CAMduct experience
• Experience drawing fittings accurately and efficiently
• Field installation experience (a plus)

Required Knowledge

• Basic and advanced CAMduct operation
• Rectangular duct fabrication methods
• Common connectors, seams, and reinforcement methods
• Oversize duct strategies and production impacts
• Strong understanding of plasma, coil line, and forming equipment limitations
• Deep knowledge off fabrication standards and workflow coordination

Comprehensive Benefits

• Medical, Vision, Dental
• Paid holiday and vacation
• 401(k) Plan with multiple investment options
• Training and Development Programs
• Company paid Employee Assistance Program
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary accidental death & dismemberment (AD&D)
• Company paid short-term disability and voluntary long-term disability
• Healthcare reimbursement account and dependent care reimbursement account
• Vehicle discount purchase programs

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

Director of Franchise Sales & Performance

Company: Spartan Floor Coatings

Location: Greenwood Village, CO

Compensation: $85,000–$125,000 Total Compensation (Base + Performance Bonus)

This range reflects total compensation potential. Base salary is determined by experience and does not represent starting pay.

About Spartan Floor Coatings

Spartan Floor Coatings is one of the fastest-growing concrete coating franchise brands in the country, now with 31 locations nationwide and expanding aggressively.

Our success is built on:

• A proven launch process
• Best-in-class sales systems
• Strong marketing infrastructure
• Hands-on training at our Colorado headquarters
• A performance-focused support structure

As we expand, we are strengthening our Franchise Performance team to ensure every new owner launches successfully, grows profitably, and scales confidently.

About the Role

The Franchise Performance Coach is a strategic leadership role focused on franchisee success, sales growth, and operational performance. Your role is to guide franchisees through business ownership — from onboarding through launch, growth, and multi-territory expansion. This position blends sales leadership, coaching, KPI management, and business operations support to help franchise owners:

• Launch successfully
• Achieve strong early revenue
• Establish repeatable systems
• Improve operational efficiency
• Hit and exceed their KPIs
• Build a foundation to scale into multi-territory operators

You will be part of a growing department responsible for franchisee training, onboarding, field development, and long-term performance coaching across the entire Spartan network.

Key Responsibilities

Franchise Onboarding & Launch Readiness

• Guide new owners through pre-launch and launch phases, ensuring they understand their sales systems, operational workflows, CRM usage, and business responsibilities.
• Coordinate with the corporate install trainer to align classroom and field training schedules.
• Ensure every franchisee enters launch confident in sales, systems, scheduling, and business operations.

Sales Leadership & Revenue Growth

• Train franchisees on in-home sales strategy, phone consultations, follow-up systems, pricing, and closing techniques.
• Conduct call reviews, estimate reviews, and KPI reviews to identify opportunities for improved performance.
• Build revenue-focused action plans tailored to each territory’s goals and market dynamics.

Business Coaching & Operational Performance

• Coach owners on:
• KPI tracking and interpretation
• Workflow and scheduling optimization
• Team development and accountability
• Profit margins and business structure
• Daily operational discipline
• Identify bottlenecks and implement solutions that improve efficiency and increase profit per job.

Field Support & System Alignment

• Travel up to 40–50% for market visits, sales coaching, business reviews, and launch support.
• Support franchisees with field observations, sales ride-alongs, team coaching, and operational audits.
• Provide feedback to corporate leadership to help refine systems, streamline processes, and strengthen the overall Spartan brand.

Network Development & Best Practices

• Host group coaching, virtual sessions, and quarterly performance trainings.
• Support continuous improvement of tools, scripts, dashboards, and training materials.
• Ensure consistent system adherence across the network to maintain brand standards and drive predictable results.

Ideal Candidate

Required Experience

• 3+ years in franchise operations, field performance coaching, business consulting, or multi-location support — ideally in home services or trade industries.
• Proven success helping businesses improve sales performance, strengthen operations, and meet revenue targets.
• Experience supporting owners/operators who are new to entrepreneurship.

Skills & Attributes

• Strong sales leader with the ability to teach, coach, and hold others accountable.
• Operationally minded — understands how scheduling, workflow, capacity, and discipline drive profitability.
• Exceptional communicator who can build trust, influence owners, and create buy-in.
• Comfortable with KPIs, P&Ls, and CRM systems.
• Thrives in a fast-growing, process-driven, entrepreneurial environment.

Why Join Spartan?

• Be a key part of a fast-scaling national franchise system with strong momentum.
• Directly contribute to franchisee success and the growth of the Spartan brand.
• Competitive total compensation package with performance-based earnings.
• Work closely with leadership and play a visible, high-impact role shaping the future of the network.
• Join a high-performance culture built on accountability, results, and continuous improvement.

Ready to help entrepreneurs launch strong, grow fast, and scale with confidence?

Apply today and play a key role in building one of the strongest performance-focused franchise systems in the home services industry.

Artifex Construction Corporation specializes in shell construction, handling projects that range from large custom residential homes to complex commercial and industrial builds. Their services include foundation, masonry, cast-in-place concrete, flooring systems, carpentry, hardscape, and structural steel construction. With over 20 years of industry experience, Artifex’s skilled team provides expertise and recommendations that help clients save time and resources. Known for exceeding client expectations, the company collaborates on all phases of the build process, from cost estimates and planning to final inspections. Based in South Florida, Artifex is recognized as a leader in quality and reliability within the construction industry.

This is a full-time, on-site Administrative Assistant role based in Miami, FL. The Administrative Assistant will manage a variety of administrative and clerical tasks, including scheduling appointments, fielding phone calls, maintaining records, preparing documents, and assisting executives with administrative needs. The role requires strong organizational skills and the ability to effectively communicate with team members, clients, and vendors to ensure smooth operations.

• Strong Administrative Assistance and Clerical Skills to manage records, organize files, and ensure operational efficiency.
• Proficiency in Phone Etiquette and Communication to handle inquiries and professionally interact with staff and clients.
• Experience in Executive Administrative Assistance, including scheduling and supporting senior leadership.
• Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with office equipment such as copiers and filing systems.
• Detail-oriented with strong organizational and multitasking skills.
• High school diploma or equivalent required; additional certifications in office administration or similar fields are a plus.
• Ability to work cohesively within a team and maintain a professional demeanor in a fast-paced environment.

Company

We are a Construction Management firm providing project management, construction management, owner’s representation, and cost management services for complex building and infrastructure projects nationwide. We partner with owners, developers, and public agencies to support projects from early planning through construction and delivery, helping manage budgets, schedules, and stakeholders. With experience across a wide range of project types, including airports, large-scale infrastructure, commercial developments, and other complex capital projects.

Position Overview

We are seeking an experienced Project Controls Manager to support large-scale capital improvement and construction projects at Tampa International Airport (TPA). This role is responsible for leading the planning, scheduling, cost management, and reporting functions necessary to ensure projects are delivered on time, within budget, and in alignment with TPA’s program management standards.

Key Responsibilities

Project Controls & Program Management

• Utilize Tampa International Airport’s project management platform and tracking/reporting tools to manage project data, reporting, and performance monitoring.
• Oversee and integrate schedule management, cost control, and estimating deliverables across all phases of the project lifecycle.
• Ensure project controls processes comply with all TPA program management standards and reporting requirements.
• Coordinate closely with project managers, design consultants, contractors, and airport stakeholders to maintain alignment between scope, schedule, and budget.

Schedule Management

• Lead development and oversight of project schedules, ensuring alignment with overall program objectives and milestones.
• Manage schedule analysis, forecasting, and performance tracking.
• Implement and oversee Last Planner System (LPS) scheduling techniques where applicable to improve construction planning reliability and team collaboration.
• Evaluate schedule impacts from design changes, scope adjustments, and unforeseen conditions.
• Provide schedule updates, variance analysis, and recovery plan recommendations.

Cost Management & Budget Control

• Lead the development and maintenance of project budgets and cost forecasts.
• Coordinate funding source management and allocation tracking across the project lifecycle.
• Manage both owner contingencies and construction contingencies to ensure financial flexibility and responsible budget oversight.
• Monitor project expenditures and provide early identification of potential cost overruns.

Cost Reconciliation & Design Phase Controls

• Lead cost reconciliation activities with each design deliverable, ensuring project costs remain aligned with approved budgets.
• Work closely with the design team to evaluate design alternatives and value engineering opportunities.
• Collaborate with the project team to mitigate financial impacts arising from design changes or evolving project requirements.
• Ensure cost estimates and budget projections remain consistent with schedule updates and project scope.

Change Management

• Lead the change management process for change orders throughout the project lifecycle.
• Validate contractor cost proposals and evaluate schedule and budget impacts.
• Participate in negotiations related to change orders with contractors and project stakeholders.
• Provide recommendations to TPA project leadership for approval or rejection of proposed changes.
• Maintain complete documentation of change management activities.

Risk Management

• Maintain and regularly update the Project Risk Register and Risk Mitigation Plan in collaboration with the Project Manager.
• Identify potential schedule, cost, and operational risks early in the project lifecycle.
• Develop strategies to mitigate or minimize risks impacting project delivery.
• Monitor ongoing risk exposure and adjust mitigation strategies as needed.

Reporting & Performance Monitoring

• Develop and deliver regular project performance reports for TPA leadership and project stakeholders.
• Provide clear reporting on:
• Schedule status
• Budget and cost forecasts
• Change order status
• Risk management updates
• Key project performance indicators
• Produce project controls deliverables that support informed decision-making by TPA leadership.
• Ensure reporting meets TPA’s standards for transparency, accuracy, and timeliness.

Qualifications Required

• 5–12+ years of experience in project controls, construction management, or infrastructure project management
• Demonstrated experience managing large capital projects or aviation infrastructure programs
• Strong background in construction scheduling, cost control, and change management
• Experience coordinating with design teams, contractors, and owner representatives
• Ability to analyze complex project data and produce actionable insights
• Excellent communication and leadership skills

CORE Group is a full-service construction firm specializing in commercial construction and multi-family, mixed-use midrise developments. With an average of 15 years of experience per project manager, the company delivers exceptional results by focusing on integrity, excellence, communication, and respect. CORE Group is a Florida Certified Veteran Business Enterprise, committed to creating spaces that inspire and meet client expectations. The company is dedicated to fostering a collaborative and innovative work environment for its team members.

This full-time Retired Finish Carpenter role is an on-site position located in Clearwater, FL. The role involves performing precision carpentry work, utilizing both hand tools and power tools to execute tasks such as framing, applying finishing touches, and ensuring high-quality craftsmanship. The ideal candidate will bring expertise to the construction team by contributing to the design and completion of high-standard projects, mentoring junior carpenters, and maintaining compliance with safety standards.

• Proficiency in Carpentry and Finish Carpentry
• Experience using Hand Tools and Power Tools safely and effectively
• Strong skills in Framing and structural woodworking
• Attention to detail with a commitment to delivering high-quality craftsmanship
• Ability to read and interpret technical drawings and blueprints
• Excellent problem-solving and troubleshooting skills
• Physical fitness to perform tasks requiring lifting, standing, and manual dexterity
• Familiarity with construction safety protocols and regulations

Executive Operations Manager (CEO Support)

Art of Tea is a leading wellness tea brand rooted in craftsmanship, ritual, and intentional living. We are seeking a highly capable, proactive Executive Operations Manager to serve as a trusted partner to our CEO as the company continues to scale nationally and expand operations in Florida.

This is a high-trust, high-impact role for someone who thrives in a fast-paced environment, thinks several steps ahead, and takes pride in creating clarity, momentum, and leverage for leadership.

About the Role

This role goes beyond traditional executive assistance. You will act as an extension of the CEO—anticipating needs, protecting time and focus, and ensuring key initiatives move forward without friction or bottlenecks.

The ideal candidate is deeply organized, calm under pressure, discreet, and energized by bringing structure to complexity. You are comfortable operating across business and personal priorities and are excited to use modern tools (including AI) to work smarter and more efficiently.

This role is hybrid, with in-person presence in Boca Raton expected several days per week and as needed for meetings, events, and projects.

Key Responsibilities

Executive & Strategic Support

• Serve as a trusted thought partner to the CEO, anticipating needs, flagging risks, and proactively solving problems
• Prepare weekly agendas, track priorities, and ensure consistent follow-through on action items
• Support business scaling initiatives through research, analysis, and coordination

Calendar & Time Management

• Own and manage the CEO’s calendar with a high level of discretion and judgment
• Anticipate overload, travel logistics, and time-zone complexity before issues arise
• Protect focus time and ensure meetings are purposeful, prepared, and confirmed

Inbox & Information Flow

• Triage the CEO’s inbox multiple times per day
• Escalate critical items and filter non-essential communications
• Provide concise summaries of key open items 2–3x per week

Cross-Functional & Relationship Support

• Act as a liaison between the CEO, executive team, and external partners
• Support client-facing needs, internal coordination, and relationship management
• Assist with employee appreciation initiatives and internal communications

Project & Operations Support

• Provide project management support for launches, marketing initiatives, leadership meetings, and office expansion
• Coordinate with local vendors, municipalities, and service providers as needed
• Support light accounting and operational tasks (payments, reporting, compliance follow-ups)

AI & Systems Enablement

• Use tools like ChatGPT and other AI platforms to streamline workflows, summarize information, draft communications, and improve efficiency
• Continuously look for ways to reduce friction and improve systems across the CEO’s workflow

What Success Looks Like (First 6–12 Months)

• The CEO’s calendar runs smoothly with minimal intervention
• The inbox is triaged daily with clear prioritization and concise summaries
• Action items are consistently tracked, delegated, and closed
• Key initiatives (office expansion, launches, events) move forward without bottlenecks
• The CEO gains 10–15 hours per week of reclaimed time to focus on strategic priorities

Qualifications

• Proven experience as an Executive Assistant, Executive Operations Manager, or similar senior support role
• Strong organizational and project management skills (Asana, Excel, or similar tools)
• Excellent written and verbal communication skills
• High level of discretion, dependability, and trustworthiness
• Comfortable managing multiple priorities in a dynamic environment
• Proficiency with digital tools, social platforms, and modern productivity systems
• Based in or near Boca Raton, FL, with reliable transportation
• Ability to travel occasionally as needed
• Passion for wellness and mission-driven work strongly preferred

Why Join Art of Tea

• Work directly with the CEO of a respected, growing wellness brand
• Play a meaningful role in shaping how the company scales
• Flexible, hybrid work environment with room for growth
• Competitive compensation package
• If you are energized by ownership, clarity, and creating leverage and want to make a meaningful impact inside a purpose-driven company we’d love to hear from you.

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.