Engineering Structures Jobs in Chino Hills

Kosmos Group is an engineering consulting firm, specializing in electrical power generation, transmission, substation, and distribution. We support public and private utilities, consultants, and contractors across the U.S. and Canada, providing end-to-end engineering solutions, including conceptual design, feasibility study, detailed design, construction drawing package, field inspection, project closeout documentation, and more

At Kosmos Group, we foster an open, collaborative, and supportive culture. We believe our employees reach their full potential when they feel valued and empowered through innovation, teamwork, and growth. We deliver reliable solutions for the future and are a positive influence in our communities

Our Transmission Engineering team is looking for a Transmission Line Engineer to support our growing Transmission & Distribution practice in our Diamond Bar office. This is a hybrid position, working 3 days in the office and 2 days from home office. The successful candidate will be involved in all facets of transmission line routing and design. Specific areas of responsibility are provided below.

Job Description

• Routing and design a variety of transmission line projects with project scopes varying from new to rebuilt facilities utilizing Power Line Systems software
• Responsible for technical content and deliverables while working with multi-discipline teams under the guidance of the assigned Project Engineer or Manager
• Sag tension calculation for transmission tower loading
• Structure design and analysis and preparing loading trees
• Assist in the development of design criteria and specifications for transmission line design and procurement of materials
• Perform peer quality checks
• Should be familiar with Transmission industry codes and standards
• Assist Engineer of Record in preparing construction documents including plan and profile drawings, structure loading trees, and foundation and assembly drawings
• Assist Engineer of Record with complex projects and be the lead engineer for smaller projects
• Provide construction support for high voltage transmission line projects
• Participate and progress the company culture of knowledge sharing and continuous improvement
• Act as a liaison between Kosmos Group engineering and construction teams by conducting field site visits
• Apply engineering principals and technical experience address project issues and recommend solutions
• Additional duties as assigned

Required Qualifications

• Bachelor's degree in engineering from an ABET-accredited college
• An Engineering-in-Training (EIT) certificate
• Minimum 2 years of transmission line design experience
• Experience in Power Line System-based programs (i.e., PLS Suite of software including PLS-CADD, PLS-POLE, etc.)
• Strong attention to detail, team collaboration, organization, and problem-solving skills
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent written and verbal communication skills
• Ability to travel domestically and internationally as needed for project support

Preferred Qualifications

• Prior engineering consulting experience

For California only: this position's base salary range approximation is $100,000.00 - $148,000.00 and it depends on numerous factors such as applicable experience, skills, knowledge, credentials, geographical location, etc.

We're seeking passionate individuals who bring fresh perspectives and innovative ideas. This is an exciting time to join our team as we gear up to grow and tackle future challenges. We prioritize safety, foster collaboration, act with integrity, respect all perspectives, and embrace forward-thinking. Are you ready to be a part of the journey?

Kosmos Group is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Are you ready to drive innovation and continuous improvement in manufacturing?

Join our Walnut, CA team as a Manufacturing Process Engineer and help us deliver exceptional results in a collaborative, fast-paced environment! New graduates welcome to apply!

Location: Walnut, CA

Annual Salary: $75,000+ (DOE)

About The Gund Company

At The Gund Company, we are more than a global leader in manufacturing and fabricating engineered material solutions in electrical insulation—we are a vibrant community of innovators, collaborators, and problem-solvers who are passionate about making a difference. With 17 facilities worldwide, we deliver engineered material solutions and custom-fabricated parts, all backed by ISO 9001:2015 certified quality systems and a reputation for exceptional customer service and quality.

Position Overview - Manufacturing Process Engineer

• Optimize manufacturing processes to reduce cycle time, material usage, and process variation
• Lead work order improvements and update Engineering Master records with best practices
• Collaborate with Operations, HR, Sales, Service, Production, and Quality/Lean teams to enhance quality, speed, cost / efficiency
• Support new product development, supplier/material evaluations, and R &D workorders
• Drive margin improvement through process efficiency and gross profit reviews
• Standardize processes, create graphical instructions, and train team members
• Provide hands-on support for equipment, process, and material troubleshooting
• Manage installation / implementation of new equipment, tools, processes—including operator and customer service training
• Conduct daily Gemba walks to identify improvement opportunities and foster a culture of continuous improvement

Requirements

• BS in Process Engineering, Industrial Automation, Mechanical Engineering, Industrial Engineering, or related field
• 4 years process engineering experience, preferred
• Minimum 2 years of experience improving manufacturing processes, Kaizen, and project management
• Familiar with CAD, CAM software, CNC equipment
• Demonstrated success in implementing improvements in production processes
• Problem solving skills including Lean Tools such as 8D, 5 Why, DMAIC A3

Preferred Skills:

• Composites fabrication and or composites materials manufacturing experience a plus.
• Project management experience including creating and using value stream mapping and Gantt Charts
• Experience and/or Certifications in Lean, Six Sigma, 5S)

Some travel may be required

Why Join Us?

• Safe, healthy, and inclusive work environment
• PTO, paid holidays plus additional paid Sick Time
• Pet Insurance
• Tuition Reimbursement
• Comprehensive, cost-effective benefits: Health, Dental, Vision, Life, Disability
• 401(k) with 50% employer match (up to 6% of contributions)
• Employee Stock Ownership Plan (ESOP)
• Ongoing training and development programs

Be part of a company that values your creativity and invests in your future

Ready to Make an Impact as a Manufacturing Process Engineer?

Apply today and bring your creative vision to The Gund Company—where your ideas drive actual results and your career growth is our priority.

The Gund Company is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities for the role of Manufacturing Process Engineer.

We are seeking an experienced Project Manager to support ongoing infrastructure projects, including periodic site visits to utility facilities. The ideal candidate will bring a strong background in engineering-focused capital projects, project management, and utility infrastructure, with the ability to oversee multiple projects from design through execution.

Key Responsibilities:

• Lead and manage 5–9 concurrent projects, ensuring successful outcomes in scope, budget, schedule, and quality.
• Oversee engineering analysis, calculations, design, detailing, and drafting for electric substation and utility facilities.
• Conduct site visits to provide construction support, inspections, data collection, and review of calculations, drawings, and specifications.
• Manage the evaluation, development, and implementation of capital projects with moderate financial and operational impact.
• Oversee design contractors to ensure adherence to construction schedules, budgets, and project requirements.
• Collaborate with internal stakeholders, external agencies, and cross-functional teams to define project objectives, timelines, risk assessments, milestones, deliverables, and budgets.
• Apply project management principles and organizational workflows, including investment decision-making, budgeting, procurement, and environmental compliance.
• Identify and resolve project challenges, balancing competing priorities and maintaining strong communication among team members and stakeholders.
• Uphold core values of safety, respect, integrity, excellence, continuous improvement, and teamwork.

Required Qualifications:

• Bachelor’s Degree in Engineering, Construction Management, or a related technical field (or equivalent combination of education and experience).
• 7+ years of project management experience supporting infrastructure or utility capital projects.
• Experience in electric substation utilities or other large-scale infrastructure projects.
• Proficiency in AutoCAD, Microsoft Office Suite (Excel, Word, PowerPoint, Teams), and Microsoft Project.
• Strong understanding of engineering codes, standards, construction practices, and project management processes.
• Excellent communication, organizational, and problem-solving skills; able to work independently and collaboratively.

Preferred Qualifications:

• Professional Engineering (P.E.) License.
• Project Management Certification (PMP or equivalent).
• Background in construction management or environmental and permitting processes.
• Experience working within utility industries (water, gas, or electric).
• Familiarity with Primavera P6 and SAP.

Company Description:

Diamond Wipes is a leading provider of contract manufacturing solutions for diverse brands in the wet wipes and liquid fill industry. We are transparent, efficient and innovate with many of the world's top 50 beauty and personal care brands. We specialize in the manufacturing of personal care wipes as well as household, auto, pet and skincare wipes. and also sample size packets, bottles and jars of liquids, creams and lotions. Diamond Wipes offers various packaging types and customizable solutions. With over 60 R&D and quality professionals on-site, we develop and customize unique formulas including makeup remover, face cleanser, and more. We have factories in 3 states and are FDA licensed, EPA registered, and hold several certifications including FSC. We also have several brands that are sold into special channels via Ecommerce, Hospitality and Foodservice.

Position Summary:

Must live in the Chino CA/Los Angeles Metropolitan Area. On Site position.

Compensation Range $110k-$135k per year depending on experience.

The Quality Manager is responsible for leading and maintaining a robust Quality Management System (QMS) and overseeing daily Quality Assurance operations for cosmetic and OTC drug manufacturing. This role ensures full compliance with FDA regulations, including 21 CFR Parts 210 and 211, ISO 22716 (Cosmetic GMP), cGMP requirements, and applicable industry standards. The Quality Manager serves as a key quality leader, driving regulatory compliance, audit readiness, product safety, and continuous improvement across raw materials, in-process, bulk, and finished goods. This position plays a critical role in supporting product launches, customer requirements, and regulatory inspections while developing and leading quality personnel.

This position acts as a delegate of the Director of Quality, providing leadership during regulatory inspections, customer audits, and cross-functional decision-making. The Quality Manager drives inspection readiness, product quality, data integrity, and compliance culture across the organization and is expected to demonstrate the leadership, technical depth, and business judgment required for progression into a Director-level role.

Key Duties and Responsibilities:

Strategic Quality Leadership:

·       Execute and support the long-term quality strategy aligned with business objectives for cosmetic and OTC drug manufacturing.

·       Serve as a quality authority with decision-making responsibility for product disposition, risk acceptance, and compliance escalation.

·       Act as a designee for the Director of Quality during audits, inspections, and internal governance meetings.

·       Lead Quality Management Reviews, presenting trends, risks, compliance gaps, and improvement initiatives to senior leadership.

·       Champion a strong quality culture focused on patient and consumer safety, data integrity, and regulatory compliance.

Regulatory & Audit Ownership:

·       Ensure full compliance with FDA 21 CFR Parts 210 & 211, ISO 22716, cGMP, and applicable regulatory and customer standards.

·       Lead preparation and execution of FDA inspections, customer audits, certification audits, and regulatory assessments.

·       Serve as a primary or co-primary audit host, managing responses, commitments, and regulatory correspondence as needed.

·       Oversee internal audit programs and ensure timely, effective closure of audit findings and CAPAs.

·       Support regulatory submissions, product changes, and quality impact assessments in collaboration with Regulatory Affairs and R&D.

·       Serve as secondary contact for GFCO certification, ensuring ongoing compliance and audit readiness.

Quality Systems & Compliance Excellence:

·       Own and continuously improve core quality systems, including:

o  Deviations, OOS/OOT, and investigations

o  CAPA and change management

o  Document control and SOP governance

o  Complaint handling and trending

o  Supplier quality oversight

·       Ensure quality systems meet FDA and ISO expectations for traceability, data integrity, and risk management.

·       Establish and monitor quality KPIs and metrics to proactively identify compliance risks and improvement opportunities.

Quality Assurance & Laboratory Oversight:

·       Provide strategic and operational oversight of the Quality Assurance Laboratory supporting cosmetic and OTC products.

·       Ensure compliant testing, review, and release of raw materials, in-process materials, bulk products, and finished goods.

·       Review and approve laboratory data, test results, investigations, deviations, and final product disposition decisions.

·       Ensure laboratory operations align with GMPs, validated methods, and regulatory expectations.

·       Partner with Operations, R&D/Product Development, Supply Chain, and Engineering to support:

o  New product introductions (NPI)

o  Process validations and changes

o  Formulation and raw material changes

o  Stability and shelf-life programs

People Leadership & Talent Development:

·       Lead, mentor, and develop Quality and Laboratory personnel with a focus on succession planning and performance excellence.

·       Build technical and leadership capability within the quality organization through structured training and coaching.

·       Evaluate performance, manage accountability, and support corrective actions when required.

·       Promote cross-functional collaboration and quality ownership at all levels of the organization.

Continuous Improvement & Risk Management:

·       Drive continuous improvement initiatives to strengthen compliance, efficiency, and inspection readiness.

·       Lead risk-based decision-making using quality data, trend analysis, and regulatory expectations.

·       Identify systemic issues and implement sustainable solutions to prevent recurrence.

·       Support cost-effective quality solutions without compromising compliance or product safety.

Skills and Abilities:

• Proven leadership in regulated cosmetic and/or OTC drug manufacturing environments.
• Advanced understanding of FDA regulations, ISO 22716, cGMPs, and laboratory operations.
• Strong inspection and audit leadership skills with the ability to interact confidently with regulators and customers.
• Strategic thinker with strong business acumen and risk-based decision-making skills.
• Exceptional problem-solving, root cause analysis, and CAPA management abilities.
• Excellent written and verbal communication skills, including executive-level reporting.

Education and Experience:

• Bachelor’s degree in Science or a related technical discipline.
• Minimum of 5–8 years of progressive experience in Quality Assurance, Quality Control, or Quality Systems within cosmetic and/or OTC drug manufacturing.
• Minimum of 3+ years in a supervisory or management role with demonstrated leadership growth.
• Direct experience supporting or leading FDA inspections and regulatory audits.

Strong working knowledge of quality systems, laboratory operations, and electronic quality management systems (eQMS).

Working Conditions/Job Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) Matching
• Health Insurance: Medical, Vision, and Dental
• Paid Time Off: Vacation, Sick, and Holidays
• On-site Amenities: Gym, Pool, Game Rooms, etc.
• Team Building
• Employee Discount
• Employee Referral
• Coffee and Snacks
• Please see range below, and DOE

Summary:

The Growth Marketing Specialist is responsible for driving organic traffic growth through SEO and AI-driven discovery channels. This role leads strategy across technical SEO, content optimization, site architecture, and schema implementation to improve visibility and “Share of Model” on generative search platforms. The specialist analyzes performance data, conducts keyword and competitive research, and partners closely with Product, Engineering, and Content teams to turn insights into growth initiatives. The ideal candidate has at least three years of SEO or growth marketing experience (preferably in North American e-commerce), is comfortable working in startup environments, understands technical and content-led SEO, and is passionate about AI, emerging search trends, and Asian products. Bilingual English/Chinese is required.

Responsibilities

• Own the organic growth strategy across SEO and AI discovery platforms
• Implement strategies to increase "Share of Model" by optimizing site architecture and Schema markup for Generative Engine Optimization
• Develop and execute a comprehensive SEO strategy, including technical SEO, onsite and offsite optimization, and content-led growth initiatives
• Conduct keyword research, competitive analysis, and site audits to identify growth opportunities
• Collaborate with Product, Engineering, and Content teams to implement the organic traffic growth strategy
• Monitor and analyze search rankings, website performance, and user behavior， translating insights into clear action items
• Evaluate organic traffic quality and performance, providing data-driven insights and recommendations for continuous improvement
• Stay current with search ecosystem changes, algorithm updates, and emerging AI-driven discovery trends

Qualifications

• 3+ years of experience in SEO, organic growth, growth marketing, or AI-driven traffic, preferably within the North American e-commerce industry
• Startup experience with hands-on SEO and GEO is a strong plus
• Strong ability to analyze data, generate insights, and translate findings into actionable recommendations
• Hands-on experience with Google Analytics, Google Search Console, and other SEO tools (e.g., SEMrush, Ahrefs)
• Solid understanding of content marketing, link-building strategies, and technical SEO fundamentals
• Strong interest in AI, search innovation, and content creation
• Strong interest in Asian products and culture, with the ability to quickly identify emerging trends among our target customers
• Bilingual in English and Chinese

About Us:

Rigle is a brand accelerator helping global brands scale across all marketplaces through data-driven precision and creative excellence. As we continue to dominate the digital landscape, we are seeking a Growth Marketing Manager (Creator & Performance Strategy) to move beyond simple brand awareness and build high-converting, full-funnel influencer engines.

Position Overview:

The Growth Marketing Manager will be the architect of Rigle’s creator-led acquisition strategy. Unlike traditional influencer roles focused on "likes," this individual will treat influencer marketing as a performance channel—mapping specific content to every stage of the customer funnel. You will be responsible for identifying high-resonance niches, drafting rigorous direct-response briefs, and engineering campaigns that drive measurable ROI. You will work at the intersection of consumer psychology, data analytics, and creative strategy to turn creators into a scalable revenue lever for the brands we represent.

Key Responsibilities:

• Full-Funnel Strategy: Develop and execute comprehensive creator strategies that address the entire customer journey, from top-of-funnel education to bottom-of-funnel conversion and retargeting.
• Niche & Persona Mapping: Conduct deep-dive research to identify specific target audiences and sub-cultures; tailoring unique messaging and creative angles to ensure maximum resonance and higher conversion rates.
• Direct-Response Briefing: Oversee the creation of high-impact content briefs, ensuring influencers utilize proven direct-response frameworks (hooks, social proof, and clear CTAs).
• Performance Optimization: Use data-driven insights from tools to monitor CAC, LTV, and ROAS, constantly optimizing future campaigns based on hard revenue data.
• Cross-Channel Synergy: Identify winning organic content for "whitelisting" or "Spark Ads," extending the lifecycle and ROI of creator assets.
• Technical Attribution: Implement and manage sophisticated tracking systems (UTMs, coupon codes, and post-purchase surveys) to ensure accurate attribution across fragmented customer journeys.
• Relationship & Negotiation: Negotiate performance-based contracts and manage budgets with a focus on unit economics rather than just follower counts.
• Trend Engineering: Stay ahead of algorithmic shifts and consumer behavior trends to ensure Rigle’s brands remain at the forefront of the creator economy.

Qualifications:

• 3+ years of experience in Growth Marketing, Performance Marketing, or Influencer Strategy with a proven track record of driving direct revenue.
• Strategic Mindset: Deep understanding of marketing funnels, customer acquisition costs, and the psychological triggers that drive online purchasing.
• Vertical Expertise: Experience in the beauty or lifestyle industry is highly preferred, specifically in identifying "winning" visual hooks for these categories.
• Analytical Rigor: Proficient in interpreting multi-channel attribution data and translating complex spreadsheets into actionable creative pivots.
• Communication: Ability to bridge the gap between creative "vibe" and business "ROI" when speaking to both brand owners and content creators.
• Agility: Ability to work in a fast-paced environment, managing multiple brand funnels simultaneously without losing sight of the data.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company with a focus on innovation.
• Flexible work environment with opportunities for professional growth.
• The chance to make a significant impact on the success of leading beauty brands in the U.S. market.

PCB INSPECTOR

Location: Brea, CA

Work schedule: 1st shift and 2nd shift available

QUALIFICATIONS

• Minimum 2 years of PCB inspection experience in electronics manufacturing.
• Ability to read blueprints, drawings, specifications and PCB gerbers.
• Skilled in electrically measuring resistors and capacitors.
• Expertise in reading component values by inspecting parts.
• Knowledge of various computer programs (Microsoft Excel, Word, Outlook and Adobe).

Summary:

The Final Inspector - Level III will perform visual, electrical and dimensional inspection of printed circuit board assemblies; will be responsible for performing receiving inspections of outsourced processes and final assembly inspections while recording results and preparing various quality documents. Candidates must be able to work a minimum of 6 hours per day under a microscope.

Responsibilities:

• Read blueprints and/or engineering specifications to obtain information such as specified material, electrical, cosmetic requirements and workmanship instructions.
• Perform visual and dimensional inspections of printed circuit board assemblies to ensure workmanship which complies with the appropriate requirements from engineering drawings, process specifications, IPC-610 standards, J-STD-001 and customer specific criteria.
• Performs inspection on electrical or electronic components by using electrical meters or instruments to confirm adherence to electrical specifications.
• Performs inspection of conformal coating under both black and white light.
• Perform and record results of first article inspections of boards after Thru-Hole.
• Perform sub-assembly, box build, shipping, and receiving inspection as required.
• Assist in failure investigations, root cause analysis and corrective action activities and quality improvement projects.

Job Summary:

Control Air Enterprises LLC is looking to hire an organized, timely, and respectful project engineer with a minimum of a bachelor’s degree in engineering, architecture or construction management to join our Anaheim office (Anaheim, CA). The project engineer must have short- and long-term processing abilities and demonstrate their ability to understand and comply with company, project, contractual requirements, and to provide clear and accurate documentation.

Responsibilities will include but are not limited to the following:

• Assist in managing large & complex HVAC construction projects.
• Assist in managing subcontractor scope and performance of contractual requirements.
• Assist in tracking field installation.
• Organize, file, and track all project coordination and correspondence.
• Accurate documentation to successfully track projects, including submittals, schedules, schedule
• Of values, billings, RFI’s (requests for information), requests for change orders, change orders,
• Project start-up and close-out (including timely processing of O&M’s and “as-built” packages).
• Learn all software programs utilized in the day-to-day business operations of the company.

Basis of Evaluation:

• Projects consistently meet or exceed expected profit objectives.
• Effective control of deliveries to coincide with schedules and progress billing.
• Timely review, approval, and submission of RFI's, requests for change orders, and change
• orders.
• Timeliness and accuracy of submittals, project turnover and start-up packages.
• Proper documentation of all projects reflecting the flow of the project.
• Maintain and grow Control Air’s customer satisfaction and reputation.

Required Characteristics:

• Must have a strong work ethic and a “can-do” problem solving attitude.
• Must be an excellent listener and communicator.
• Must be proficient in Microsoft Office Outlook, Excel, and Word.
• Bluebeam, Adobe editing, ACAD training is an advantage.
• Experience in mechanical contracting is desired but not necessary.
• Bachelor's degree in a Construction related profession or similar is required.
• Must present a strong, confident and professional image.
• Must be able to commute to different jobsites within the Bay Area.

Skills:

• Basic level of understating plans and specification.
• Basic understanding of construction schedules.
• Ability to interface with the clients.
• Ability to coordinate with other team members.
• HVAC/Mechanical Engineering (Preferred).

Benefits include the following:

• Medical, dental and vision benefits
• 401k retirement plan
• Life Insurance
• Long-Term Disability Insurance
• FSA & extra insurance
• Paid holidays
• Paid time off
• Employee stock ownership plan (ESOP)

Pay range: $25 - $40 Hourly

Join Us:

Let’s be honest- life is too short to work at a job that you don’t love. So, do something about it! Come be a part of our team and work with us on industry defining projects. We are a family of passionate people, who are smart and kind, and have some pretty amazing skills. We love what we do, and love being California’s Homegrown Mechanical Experts.

About Control Air Enterprises:

We have been in business for over 42 years, are a full mechanical contracting firm specializing in Major Construction, Tenant Improvement, Industrial, Plumbing, Retrofit, Service, Controls, Energy Commissioning and Detailing. Our divisions can handle a wide range of projects and services that include Design Build, Design Assist and Plan & Spec for facilities in the Medical, Entertainment, Laboratory, Hotel, Resort, Office, Government, Education, Civic and Commercial industries. Oh, we are also 100% employed owned (ESOP), have over 1,000 family members, and have one of the largest fabrication shops in California. Our corporate headquarters are in Southern California (Anaheim - just south of Los Angeles), conveniently located near several major freeways. We also have offices in San Diego and Hayward (Northern California). Our manufacturing facilities are located in Anaheim (Southern California) and Hayward (Northern California).

Equal Opportunity Employer, including disabled and veterans.

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor’s degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.