Engineering Structures Jobs in Chicopee Hampden County Ma Remote
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Excalibur Crossbow is the leading manufacturer of crossbows and accessories. Proudly Canadian, we have been producing crossbows that are accurate, powerful, and reliable, for over 40 years. Excalibur Crossbow is a local company with worldwide reach.
Position Overview
Excalibur Crossbows is seeking a dynamic, results-driven National Sales Manager to lead and grow our U.S. sales operations. This individual will be responsible for developing and executing the national sales strategy across all channels, managing independent sales representatives, strengthening distributor partnerships, and driving dealer engagement and sell-through performance.
The National Sales Manager will serve as the primary field leader for the U.S. market, ensuring brand consistency, revenue growth, and profitable expansion. The ideal candidate brings experience in outdoor sporting goods, archery, hunting, or durable consumer goods industries and understands the dynamics of independent rep networks and specialty retail channels.
What Excalibur has to Offer:
- Early departures on Friday
- Bonus program
- Casual work environment
- Employee benefits
- Voluntary RRSP program with company match
- Excellent employee discount on premium archery equipment and accessories
- Social committee events and activities
- Tuition reimbursement and skills training
What you will do:
Excalibur Crossbows is seeking a dynamic, results-driven National Sales Manager to lead and grow our U.S. sales operations. This individual will be responsible for developing and executing the national sales strategy across all channels, managing independent sales representatives, strengthening distributor partnerships, and driving dealer engagement and sell-through performance.
The National Sales Manager will serve as the primary field leader for the U.S. market, ensuring brand consistency, revenue growth, and profitable expansion. The ideal candidate brings experience in outdoor sporting goods, archery, hunting, or durable consumer goods industries and understands the dynamics of independent rep networks and specialty retail channels.
You will also be responsible for:
National Sales Strategy & Execution
- Develop and execute a comprehensive U.S. sales strategy aligned with company revenue and growth objectives.
- Achieve sales goals as defined by the Executive team
- Monitor performance metrics and adjust strategy to ensure goal attainment
- Establish and maintain strong relationships with US dealers, customers and industry contacts nationwide
- Directly maintain sales territory (US) and oversee the rep territories, maintaining constant communication and assisting with the generation of sales
- Identify new market opportunities, channel expansions and strategic partnerships
- Lead annual forecasting, budgeting and sales planning processes for US sales and report against it
- Growth of US market share
- Monitor US advertising
Independent Sales Representative & Distributor Management
- Receive and process orders through the Rep Group, Dealer direct, or EDI
- Train sales professionals to ensure that they have thorough product knowledge and can deliver effective product demonstrations
- Conduct territory reviews and pipeline assessments
- Drive accountability and ensure compliance with pricing and brand standards
- Serve as the primary relationship owner for US distribution partners
Dealer & Retail Channel Development
- Strengthen relationships with specialty archery and hunting dealers nationwide
- Implement dealer education and product training programs
Cross Functional Collaboration
- Work with the VP of Operations to determine priorities for the allocation of orders
- Work with Marketing to identify and schedule industry, consumer and dealer trade shows, coordinate staffing of trade shows and represent Excalibur at trade shows
- Partner with marketing to drive in-store merchandising excellence
- Work closely with marketing to align product launches, seasonal promotions and sales programs
- Collaborate with the operations team on new product development
- Provide market feedback to the operations team and leadership
- Partner with Operations and Supply Chain on forecasting, inventory planning and product shipment priorities
Other Responsibilities:
- Bow and Accessory Specialist: provide customer service and technical expertise
- Keep abreast of product restrictions, seasons and laws nationwide
- Enforce MAP at retail
- Maintain yearly pricing structures and programs in collaboration with senior management
- Support the sales team, export dealers and consumer calls
- Assist Customer Service department with customer calls in times of peak demand
- Follow department safety rules and operating procedures
- Responsible for supporting and adhering to company policies and procedures.
- Perform other duties as assigned.
Qualifications
- Degree or college diploma Business, Marketing, Communications or related field is considered an asset
- Minimum 7 - 10 years of sales leadership experience (experience selling for a manufacturer preferred)
- Proficient with Microsoft Office Suite, including Power Point and Excel. Experience with RMA and ERP systems an asset
- Ability to travel within Canada and the United States (air and ground travel) is required for this role. Must have a valid passport.
- Knowledge of the outdoor sporting goods, hunting or archery industries is preferred
- Strong mechanical aptitude and solid knowledge of archery equipment (acquired through work experience or personal interest). Bow hunting passion is preferred.
- Background working with distributors and specialty retail channels
- Strong communication and presentation skills with a Customer First mindset
- Strong negotiation and analytical skills
- Excellent interpersonal and relationship building skills
- Excellent problem-solving skills and the ability to work effectively under pressure
- High energy, strong initiative, and a team-oriented attitude
- Ability to ensure integrity of data and confidentiality of customer information.
- Great time management skills with proven ability to meet deadlines and willingness to work extended hours as required.
- Exceptional follow through and organizational skills
Salary Range is $85,000 to $110,000 per year
Salary: $180,000
- $205,000 per year A bit about us: We are a global industrial technology and engineering organization supporting the pulp & paper manufacturing sector across North America.
Our team provides both equipment and lifecycle services that help mills improve machine reliability, operating performance, energy efficiency, and product quality.
This role sits within a growing service division focused on delivering spare parts, rebuilds, upgrades, onsite/offsite maintenance, optimization programs, and strategic service partnerships with mills across the U.S.
and Canada.
The work centers on aligning people, process, and operational performance while driving continuous improvement and customer value.
This is a high-impact leadership opportunity overseeing service operations, commercial execution, customer engagement, and internal organizational alignment across multiple regions and product groups.
Location: Position is based in Springfield, MA, but relocation is not required.
Travel: North America with occasional international travel.
Compensation: Competitive base + annual performance bonus + full benefit package.
Why join us? Competitive compensation package (Salary + Bonus) Comprehensive benefits, including health, dental, vision, and retirement plans Hybrid work schedule
- (Come in as needed weekly) Opportunity to work directly with leading paper mills and cutting-edge industrial solutions A collaborative environment that values innovation, service excellence, and customer satisfaction Job Details We are seeking a strategic, people-focused senior leader to oversee Paper Machine Services operations across North America.
This individual will guide business direction, service delivery, commercial alignment, and cross-functional collaboration to drive growth and customer success.
What You’ll Lead Set and execute the strategic roadmap for the Paper Machine Services business.
Oversee operations across multiple service sites, product groups, and service offerings.
Lead cross-functional teams including manufacturing, field service, and commercial execution.
Strengthen customer partnerships and represent the organization in key meetings and industry discussions.
Partner with HR and Finance to build scalable service models and develop strong talent pipelines.
Champion a culture that aligns people, process, and performance at all levels of the organization.
Key Responsibilities Drive business planning, forecasting, and long-range service strategy.
Ensure safe, efficient, high-quality service execution.
Lead customer-facing initiatives that improve satisfaction and expand service value.
Build and mentor high-performing, collaborative teams across the region.
Manage full P&L responsibility, focusing on profitable and sustainable growth.
What We’re Looking For Bachelor’s degree in Engineering, Industrial Management, Business, or related field (Master’s preferred).
15+ years in industrial manufacturing or services environments, ideally within pulp & paper or other heavy processing industries.
7+ years of leadership experience overseeing multi-site teams with P&L responsibility.
Strong operational mindset and ability to lead transformation and continuous improvement.
High emotional intelligence and ability to build trust with both customers and internal teams.
Must be eligible to work in the U.S.
without sponsorship.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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Software Build Engineer - Core Data Platform Team, EISFull-Time, Hybrid (Boston or Springfield)
The Opportunity
You will join the Core Data Platform team, which builds and maintains a suite of tools powering over 2,100 data pipelines in production across MassMutual. As a Software Build Engineer, you'll manage the cloud infrastructure that supports this platform in a fast-paced, innovative, and collaborative environment. You'll recommend and evaluate new technologies, contribute to code and patterns, and play a key role in shaping the future of data engineering at MassMutual.
The Team
You'll be a key part of our esteemed Core Data Platform team, focused on enabling and accelerating the delivery of new data pipelines and products. You'll help support a thriving user community of over 12 data engineering teams, located both on-shore and off-shore. Our team is technical, highly motivated, and excels at working in a fast-paced and always evolving environment with agility and resilience. We regularly collaborate to establish enterprise strategy, working closely with architecture, governance, and enterprise infrastructure teams.
The Impact
- Design, develop, and improve build and deployment standards and processes (e.g., CI/CD, orchestration, scheduling) to accelerate delivery and ensure reliability of data pipelines.
- Develop and maintain core infrastructure to deliver scalable, robust, and highly available systems, directly supporting 12+ data engineering teams.
- Evaluate and recommend emergent technologies, tools, processes, and reference architectures, driving innovation and continuous improvement.
- Contribute to the design and development of new software components, enhancing platform capabilities.
- Define version control best practices and automate enforcement where appropriate.
- Improve monitoring and logging using technologies such as OpenTelemetry and New Relic, enhancing system observability and reducing downtime.
- Identify areas for process improvement and automation, increasing efficiency and reducing manual effort.
- Collaborate closely with Enterprise Infrastructure, Architecture, and Governance teams, providing mentorship to developers as appropriate.
- Work in an Agile development environment, attending daily stand-up meetings and delivering incremental improvements.
Minimum Qualifications
- Bachelor's degree in computer science, engineering, or a related technical field.
- Cloud: 5+ years of experience working in a cloud environment (e.g., AWS) using infrastructure-as-code technologies such as Terraform or CloudFormation to provision infrastructure.
Ideal Qualifications
- Master's degree in computer science, engineering, or a related field.
- Code: 2+ years of experience as a Python or Java developer.
- Build & Deployment: Excellent understanding of build and continuous integration and deployment tools (e.g., Github Actions, Artifactory).
- Communication: Excellent communication, problem-solving, organizational, and analytical skills.
- Design: Strong foundation in algorithms, design patterns, and writing efficient code.
- Workflow: Knowledge of orchestration and scheduling tools (e.g., Apache Airflow).
- Data: Understanding of data processing technologies such as Apache Spark and Apache Kafka.
- Autonomy: Able to work independently and provide leadership to small teams of developers.
What to Expect as Part of MassMutual and the Team
- Regular collaboration with Enterprise Infrastructure, Architecture, Governance and Data Engineering teams
- Focused one-on-one time with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
The Opportunity
Join our team as an Enterprise Architect in an industry leading EA function that creates alignment between technology and business strategy. You will have an opportunity to guide the process of planning and designing capabilities to maximize the value of IT and enable the company to make high impact, long-term decisions supporting the Corporate Technology Organization in Investment Management(Portfolio Management, Derivatives, Credit & Market Risk functions). This will be accomplished through architecture strategies, blueprints and road maps that standardize technology stacks which create engineering speed and agility through the innovative use of data science, data analytics, cloud and API's. The EA will work with a team that embrace diversity in all of its forms, respect and have fun.
The Team
The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is seeking an outstanding Enterprise Architect (Application) to join our team. Enterprise Architecture is composed of Business, Application, Technology & Design and Security architecture domains. Joining this team will give the Application EA a unique perspective and opportunity to partner with best-in-class architects on enterprise wide technology initiatives.
The Impact:
This role will work with Corporate Technology Finance & Investment Management line of business delivery teams, engineers, application operations, product managers, and enterprise stakeholders to help deliver innovative, data-driven systems aimed at transforming the insurance industry. As part of the application architecture team, incumbents may be responsible for any of the following:
- Technical evaluations and benchmarking of core application platforms, frameworks and technologies
- Specification and publication of standards around application design and software engineering best practices
- Thought leadership and active participation in conferences and research with strategic partners and academic institutions
- Partner with senior leaders to develop and maintain the Technology strategies & roadmap
- Partner with business executives and senior architects to identify data and process issues, then provide solution options and recommends options
- Provide recommendations on system options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals and processes
- Engage in SA problem solving, snapshots and full architecture documents
- Actively publish deliverables, and utilizes multi-media to educate and engage with federated solution architecture community members
- Collaborate with extended enterprise architecture, business, and IT support teams to communicate architecture strategies, standards, and direction
- Stay abreast of emerging technologies
The Minimum Qualifications
- Bachelors degree in Computer Science, Engineering or related Technical degree
- 8+ years of related IT Solutions Architecture or Technical Lead experience
The Ideal Qualifications
- 10+ years of related IT Architecture or IT consulting experience
- 5 years of Investment Management and/or Finance experience
- Emerging Technologies in Investment Management including AI/ML
- Experience with IM Platforms: Eagle, Aladdin, Calypso, Murex or similar
- Experience in data management platform design and integrations, ABOR/IBOR data layer, data modeling for IM domain, data framework adoption, mastering solution design.
- Excellent communication, presentation, influencing and reasoning skills
- A team-focused mentality with proven ability to work effectively with diverse stakeholders
- Strong interpersonal skills, with an emphasis on the ability to effectively influence others, collaborate and partner.
- Understanding of the impact of IT on business results
- Demonstrated experience using Architecture Methodology (TOGAF, Archimate)
- Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
- Experience in Public Cloud platforms (preferably AWS), solution design and development using Cloud-native services, and understanding of cost rationalization.
- AWS/Azure Cloud Certification
- Strong experience in Architecture and Design patterns
- Developed acumen in Domain Driven Design
- Strong experience with event streaming design and implementation using Kafka, along with web service protocols and patterns like SOAP, REST, JSON, XML/XSDs.
- Experience with REST API for data interchange and API-driven systems integration decoupling digital and backend systems.
- Track record of designing architectural reference material
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Enterprise Architecture team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS)
Full-Time, Hybrid – Springfield, MA
The Opportunity
Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture.
The Team
We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners.
The Impact:
This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations.
The Minimum Qualifications
- Bachelors Degree or equivalent professional experience
- 5+ years of experience in information technology field
- 1+ years experience with centralized logging, SIEM, and data pipeline
- Weekly on-call duties assigned based on team rotation (currently once every 10 weeks)
The Ideal Qualifications
- Maintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data
- Experience with SOAR platforms
- Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates
- Experience with data manipulation and data science
- Expertise with regular expressions
- Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred
- Experience with Linux system administration
- Experience with scripting languages, programming in JSON, JavaScript, python, and bash
- Experience with UNIX, Windows Servers, Java
- Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP
- Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures
- Information security solutions development either from an architect or engineering perspective
- Experience troubleshooting inside of a corporate network
- Experience with secure data communications and applications
- Extensive knowledge of current and upcoming IT security technologies
- Excellent written and oral communication skills and customer service skills
- Exceptional troubleshooting skills and ability to problem solve with little to no supervision
- Working knowledge of ServiceNow and JIRA tickets for customer assistance
What to Expect as Part of MassMutual and the Team
- Regular collaboration within the Security Platforms Engineering team
- Focused one-on-one time with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Job Title: Director of Analytics & Insights (Amazon Agency)
Location: Milwaukee, WI
Alternate location: Or home based anywhere in the US
Industry: Ecommerce (Amazon Agency)
Channel: Mostly Amazon and
Direct Reports: Team of 5-6 Analysts
Visa: No sponsorship possible. Must have valid work authorization
Job ID: ZR_9557_JOB
Remote work policy: Full remote
Job Seniority: Executive Level, Middle Management Level
Company size: Medium (50-1000 ppl)
Company Ownership: Privately Owned
Industry(ies): Ecommerce, Consumer Goods,
Function(s): eCommerce,
Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington
Company Description
Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.
Objective of the Role
Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.
The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.
Ideal Profile
The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.
This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.
Responsibilities
- Define and advance the analytics and insights vision for the organization.
- Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
- Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
- Create clear standards for reporting, dashboards and insight delivery across client accounts.
- Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
- Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
- Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
- Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
- Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
- Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.
Requirements
- Significant experience in analytics and insights leadership, including team management.
- Strong expertise in digital advertising measurement and ecommerce performance analysis.
- Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
- Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
- Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
- Working knowledge of statistical or analytical tools such as Python, R or equivalent.
- Ability to design measurement frameworks that connect media investment to broader business outcomes.
- Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
- Experience operating in a fast-paced, evolving environment with multiple stakeholders.
- Bachelor's degree required; an advanced degree is advantageous.
Remote working/work at home options are available for this role.
Optomi, in partnership with a leading logistics company is seeking a Senior Full Stack Java Developer (Java / Kafka / Spring Boot / AWS) to support and modernize critical systems within the Mechanical organization. This team maintains locomotives, railcars, and detector systems that capture millions of operational and safety data points across the network.
About the Position: The role focuses on refactoring legacy microservices, scaling event-driven architectures, re-platforming rules engines, and building cloud-native, resilient, high-volume IoT data pipelines. This is a high-impact engineering role where your work directly influences safety, reliability, and operational efficiency across one of the largest transport networks in the US.
Apply Today if your Background Includes:
- 6+ years of Full Stack experience with a backend emphasis in Java Spring Boot development.
- Strong event-driven architecture + Kafka experience
- Proven experience modernizing legacy microservices & distributed systems
- AWS Cloud experience
- Hands-on Python experience for backend/data workflows
- DevSecOps mindset: automated testing, CI/CD, secure coding
- Experience supporting both greenfield and legacy systems
- Strong relational DB experience (Postgres preferred)
- Experience handling IoT or high-volume sensor data pipelines
- Familiarity with open-source tooling and cloud-agnostic architectures
- Ability to mentor junior engineers and provide technical leadership
What the Right Professional Will Enjoy!
- Fully remote work opportunity with up to 20% travel.
- Opportunity to work with a fast-growing team focused on modernization, cloud adoption, and automation.
- Direct impact on safety, rail operations, and national freight logistics.
- Work on high-volume IoT, event-driven architectures, cloud-native systems.
- Exposure to AI/GenAI, automation, and open-source tooling
- Leadership opportunities with junior developers
Responsibilities:
- Modernize legacy microservices and distributed systems supporting mechanical operations and detector networks.
- Design and implement backend services using Java, Spring Boot, event-driven patterns, and Kafka.
- Scale and optimize high-volume IoT data pipelines (30M+ incoming data points from sensors/detectors).
- Lead architecture, design, and deployment efforts for new and existing services.
- Refactor and support large rules-engine frameworks (600+ rulesets).
- Contribute to cloud-native development (AWS preferred; Azure acceptable; cloud agnostic mindset encouraged).
- Use Python for backend workflows, automation, and data processing tasks.
- Build automated CI/CD and testing frameworks following DevSecOps best practices.
- Work with Postgres and relational databases to tune, model, and integrate data.
- Mentor junior developers and support a strong engineering culture focused on speed, clarity, and automation.
- Collaborate across teams to build scalable, modern systems.
- Support both new development and the existing application footprint.
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.
Job DescriptionProSidian Seeks a Administrative Support IV - Operations headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients.
This CONUS - Washington, DC (Remote) | Junior Consultant - Full-Time position currently best aligns with the Administrative Support Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive \"Jugaad\" and dialogue targeting mission success. ProSidian Team Members work to provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID).
Administrative Support IV - Operations (NOA051) Candidates shall work to support requirements for (Operations Services) and Provides administrative support to technical and management level personnel. Includes, but is not limited to, project administration, planning and coordination, documentation and briefing support, general office support, secretarial support, human resource support.
Examples of General Responsibilities
- Coordinates and plans project / office administration and support.
- Provides general office support, documentation support, project administration, administrative and secretarial support, and human resource support.
- Supports project financial tracking and reporting requirements including project control and account resolution
- Performs other administrative and support functions as assigned.
Administrative Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a High School or Equivalent Education and 10 Yrs. - 12 Yrs. Experience.
Core CompetenciesTeamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization ability to manage projects and activity, and prioritize tasks
Other RequirementsBusiness Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom
Benefits and HighlightsProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
Remote working/work at home options are available for this role.
Our biotech client is seeking a Communications Project Manager to support Corporate Communications and R&D Communications in a part-time freelance capacity.
This is an ongoing 20 hours/week role with an expected duration of 6 months, with potential to extend. This position is fully remote and you will be reporting directly to the VP, Enterprise Communications.
The Communications Project Manager will serve as an operational and organizational engine for two fast-moving communications teams. This role ensures projects progress on schedule, leadership receives accurate and timely reporting, and executive-ready materials are consistently delivered. The ideal candidate is proactive, highly organized, experienced in cross-functional communications, and comfortable working directly with senior leaders.
Responsibilities
- Compile weekly project updates for the VP to support executive staff meeting discussions.
- Prepare and maintain monthly team reports for Corporate Communications and R&D Communications.
- Build quarterly business reviews (QBRs), consolidating inputs from multiple workstreams into executive-ready presentations.
- Create and update executive briefing books (1-2 per week), synthesizing complex information into clear, strategic narratives.
- Attend weekly team meetings (Wednesdays at 10 AM PST and Thursdays at 11 AM PST), maintaining agendas, tracking follow-ups, and ensuring all commitments are completed.
- Coordinate project inputs across cross-functional partners; track progress, identify risks, and flag blockers.
- Gather updates from stakeholders and ensure completeness, clarity, and alignment to team priorities.
- Synthesize themes across projects to identify patterns, insights, and strategic throughlines for reporting.
- Prepare materials in polished, executive-ready formats.
- Maintain project trackers, shared documents, and operational workflows across Airtable, OneNote, and Teams.
- Support the operational organization of both communications teams as they undergo structural changes, helping maintain consistency, accountability, and predictable information flow.
Requirements
- Minimum of 3 years of experience in project management, communications, executive support, or similar roles
- Experience supporting executive communications or communications teams.
- Strong organizational skills with demonstrated success managing multiple deadlines and stakeholder inputs.
- Proactive, self-starting working style with a Type A attention to detail.
- Exceptional written communication skills and comfort preparing executive-level materials.
- Ability to confidently engage senior leaders to request updates, clarify details, and push for high quality inputs.
- Comfortable synthesizing information and identifying key themes, insights, and priorities.
- Strong collaboration skills and a personable, professional presence.
Software Required:
- Airtable
- Workfront
- PowerPoint
- OneNote
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word To
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Allie Gribble - Senior Solutions Delivery Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United is a new role.
This job was first posted by Creative Circle on 03/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 03/16/2026 and is open for 60 days
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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Remote working/work at home options are available for this role.