Engineering Structures Jobs in Arlington Heights

Job Summary Job Description Job Title: Software Engineer – Cloud Native, Automation Location: Northbrook, IL Department: E-Commerce IT Team Employment Type: Full-Time About the Role We are looking for a seasoned Software Engineer – Test Automation (QA) to join our E-commerce B2B team.

In this role, you'll drive the future of test engineering by contributing to core automation initiatives and enabling frameworks, tools, and platforms that accelerate quality across our teams.

This is not a traditional QA role.

We're looking for a full-stack automation expert who is passionate about tooling, platforms, and frameworks, capable of evaluating and implementing cutting-edge solutions—including AI-powered test platforms, low-code/no-code test tools, building PoCs, and influencing architecture-level decisions.

Our application stack includes Java/Spring Boot microservices on the backend and Next.js/React on the frontend, all deployed to Azure Kubernetes Service (AKS).

Key Responsibilities Design, implement, and maintain reusable automation frameworks for backend (API/microservices) and frontend (UI) testing.

Research, evaluate, and introduce modern test automation tools (e.g., low-code/no-code, model-based testing, AI-powered test platforms).

Lead proofs-of-concept (PoCs) for new tools and frameworks to assess fit for the organization, enable and simplify shift-left practices within teams.

Contribute to shared quality tooling and pipelines to be used across teams (test orchestration, data setup, mocks/stubs, parallelization, etc.).

Collaborate with Digital Framework, platform, DevOps, and other engineering teams to shift quality left and define testability patterns.

Provide leadership in setting up automation standards, coding guidelines, and governance models for cross-team reuse.

Lead teams to ensure maximum automation coverage for functionality and be accountable for ensuring QA practices are aligned to the goal of maximum quality.

Accountable for overall QA deliverables, practices, and standards within teams and for compliance with functional, integration, regression and performance/load testing (NFR testing) goals for all systems and projects worked on by the teams.

Actively mentor junior engineers and guide teams in adopting quality engineering best practices.

What You Bring: Skills and Expertise 8+ years of experience in Quality Engineering, with deep expertise in test automation.

Strong in all aspects of SDLC and Testing Lifecycle.

Strong programming skills in Java (Spring Boot stack) and JavaScript/TypeScript (React/Next.js).

Experience building automation frameworks using JUnit/TestNG, Cypress, Playwright, Selenium, etc.

Proficiency in evaluating and implementing tools for test case management, test execution, and reporting.

Demonstrated success with CI/CD-integrated testing using Azure DevOps, GitHub Actions, or equivalent.

Knowledge of Kubernetes, containers, and testing in cloud-native environments (preferably Azure).

Familiarity with contract testing, mocking services, and management strategies.

Strong background and experience working in Agile teams.

Preferred Skills Experience with low-code/no-code automation platforms such as Testim, Tricentis Tosca, Mabl, or Katalon.

Exposure to AI/ML-based testing, self-healing tests, or model-based test generation.

Understanding of platform thinking and working in centralized enablement teams.

Hands-on experience with observability and monitoring tools for test impact analysis.

Educational Requirements Bachelor’s Degree in Computer Science, Engineering, or a related field is required.

Why Join Medline? Be a key contributor to the transformation of Medline’s e-commerce platform.

Access opportunities for growth, training, and certifications.

Competitive salary, comprehensive benefits, and flexible work arrangements.

Collaborate with a dynamic and innovative team in a supportive culture.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $115,440.00
- $173,160.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Job Description We are seeking a forward-thinking Technical Product Manager with a strong product mindset and hands-on software development experience to lead our Enterprise Integration Services team.

You will work closely with engineering, design, and business stakeholders to deliver innovative solutions that meet customer needs and drive business growth.

This role requires a strong technical background, excellent communication skills, and a passion for building great products.

Key Responsibilities: Define and own the product roadmap in collaboration with stakeholders.

Translate business requirements into detailed product specifications and user stories.

Work closely with engineering teams to ensure timely and high-quality delivery.

Prioritize features and enhancements based on customer feedback, business value, and technical feasibility.

Act as the bridge between technical teams and non-technical stakeholders.

Conduct market research and competitive analysis to inform product strategy.

Monitor product performance and iterate based on data and user feedback.

Ensure alignment with company goals and compliance with relevant standards.

Act as the primary liaison between the customer, development & platform engineering team.

Collaborate with stakeholders to define and refine the product vision and roadmap.

Ensure alignment of the product vision with business goals and customer needs.

Communicate the vision and roadmap to the development team and ensure their understanding and buy-in.

Create, maintain, and prioritize the product backlog.

Ensure the backlog is transparent, visible, and understood by the team.

Prioritize features, user stories, and tasks based on business value, customer needs, and technical feasibility.

Provide guidance and support to the development team to ensure timely and high-quality delivery.

Monitor product performance and quality metrics to identify areas for improvement.

Research and recommend custom designs to resolve client/business issues and interpret business requirements into application configuration tasks.

Drive process and productivity improvements into existing operations based on analysis of existing processes versus system capabilities and anticipated gains.

Define return on investment and gain alignment with ops/engineering on associated ROI and resourcing.

Balance multiple stakeholder needs and regulatory requirements, ensuring critical features are delivered on time.

Work closely with technical teams and business stakeholders to implement scalable solutions.

Serve as the primary point of contact for all features, clarifying priorities and resolving cross-functional dependencies.

Collect stakeholder feedback, analyze performance metrics, and stay informed on industry best practices to drive iterative enhancements.

Negotiate trade-offs and adapt priorities based on resource constraints and time-sensitive business needs.

Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).

Overall 15+ year’s work experience 5+ years Product Owner or Product Manager experience 5+ years integration lead and development experience 5+ year’s experience creating vision, strategy, product roadmap Prior experience as a software engineer/developer and technical role.

Strong understanding of software development processes (Agile/Scrum/ SAFe).

Experience working with Development projects, cloud platforms, and modern tech stacks.

Excellent problem-solving, organizational, and analytical skills.

Strong communication and stakeholder management abilities.

Strong experience in at least one of the following domains: Integration Services.

Experience with Agile methodologies, JIRA, and Confluence, and translating, analyzing, and simplifying requirements to add epics & stories and align with standard best practices.

Excellent communication and interpersonal skills.

Ability to connect with customers and understand their needs.

Strong collaboration skills to work effectively with cross-functional teams.

Skilled at defining product vision, creating user stories, and prioritizing backlogs.

Capable of balancing a long-term strategic vision with the need for practical, incremental delivery.

Excellent written and verbal communication skills; able to facilitate discussions between technical teams and business units.

Proven track record of contributing to product vision and roadmap.

Strong leadership skills to guide and motivate the team.

Excellent problem-solving skills and ability to make data-driven decisions.

Nice to have: Experience with SAP PI/ PO, SAP Integration Suite, Advanced Event Mesh, Solace, WSO2 SAFe (Scaled Agile Framework) experience.

Strong knowledge of API Management, low code platforms, test automation, and various testing frameworks.

Experience with DevOps and testing tools Product Owner certification (e.g., CSPO, SAFe PO/PM) is a plus Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $132,600.00
- $199,160.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Generalist architect assigned to a corporate functions portfolio (Logistics tech, Sales tech, Ecom etc,.) for creating solution designs for new capabilities/projects that the Portfolio implements and for leading/trouble shooting and supporting operational initiatives within the portfolio like technical upgrades of systems, patches, support for outages etc.

Job Description MAJOR RESPONSIBILITIES Acts as a consultant on a broad range of technologies, platforms and vendor offerings and drive targeted business outcomes while maintaining alignment with the overall enterprise architecture.

Collaborates with management, business leaders, IT architecture, and other stakeholders to connect the business roadmap with operational decisions.

Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.

Produces expert analysis, research, and designs for technical solutions that enable business capabilities, processes, and functions.

Stays abreast of current technology trends both in the industry as a whole and with the applications deployed in the landscape.

Leads Technical Design, Analysis, Development and Delivery.

Leads evaluation, design, and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards.

Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all architecture design and analysis work.

Creates architectural designs to guide and contextualize solution development across products, services, projects, and systems (including applications, technologies, processes and information) in a way that is directly actionable, clear and unambiguous.

Works closely with the product owners and project/product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.

Provides consulting support to application teams to ensure the project/product is aligned with the overall enterprise, solution, and application architectures.

MINIMUM JOB REQUIREMENTS Education Bachelor’s degree in computer science, information-technology, systems engineering or a related study.

Work Experience At least 5 years of experience with multiple IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development.

Experience with Cloud technologies; designing and building applications for the cloud (Azure, AWS, GCP).

Experience with ERP and middleware applications (such as SAP, Oracle, SAP IS, SAP AEM, Talend).

Knowledge / Skills / Abilities Experience delivering presentations to senior-level executives and technical audiences.

Experience with various software development technologies (such as JavaScript, HTML, CSS, Java, .NET, PHP, ABAP).

Experience with various database technologies (such as MSSQL, MongoDB, Oracle, HANA).

Experience developing system designs, strategies, evaluations, and roadmaps.

Excellent written and verbal communication skills, with ability to effectively communicate with technical and non-technical staff at all levels of the organization.

Solid understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt.

Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation.

Strong leadership skills.

Excellent analytical and technical skills.

Excellent planning and organizational skills.

Skilled at influencing, guiding and facilitating stakeholders and peers with decision making.

Knowledge of various aspects of an enterprise technology architecture like business, information, data, network and security.

Ability to understand and apply various diagraming and modeling techniques.

Good understanding of strategic and emerging technology trends, and the practical application of those technologies to evolving business and operating models.

Ability to work effectively in a team environment and lead cross-functional teams.

Strong understanding of the company’s processes, organization, customers, and business models.

PREFERRED JOB REQUIREMENTS Work Experience Experience in working with multi-site global teams.

4+ years of DevSecOps experience –including unit testing, CI/CD, security compliance, functional/performance/stress test automation.

Experience architecting secure applications for Healthcare and are familiar with PHI, PII, and HIPAA compliance requirements.

Knowledge / Skills / Abilities Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.

Ability to balance the long-term (big picture) and short-term implications of individual decisions.

Ability to remain unbiased toward any specific technology or vendor choice, and is more interested in results than personal preferences.

Understanding and knowledge of an Agile system development life cycle methodology (such as Scrum at Scale, SAFe, Kanban, etc.).

Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams.

Ability to understand the long-term ("big picture") and short-term perspectives of situations and how they relate to achieving targeted business outcomes.

Ability to estimate the financial impact of technology alternatives.

Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $132,600.00
- $199,160.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Job Description Medline Industries, LP is seeking a Sr Analysts Business Systems to join our team in Northbrook, IL.

Job Description Identify opportunities to improve foundational ERP and Supply Chain Planning system functionalities and develop integration points at a global scale.

Analyze supply chain performance analysis, process mapping, and system functionality assessments.

Once improvement opportunities are identified, initiate project plans with Global Business stakeholders and IT developers to realize the improvement opportunities.

Support testing, training, rollout, and value quantification of all Global Supply Chain system improvement initiatives.

Support merger and acquisition integration activities where international entities are impacted.

Configure supply chain planning and execution systems to align with Corporate standards and best practices.

Regularly present project updates and supply chain performance improvements to key stakeholders up to C-Suite.

Continually research supply chain technology market trends and provide input to long range plan for technology investment.

Telecommuting is permitted, but applicant must work from the worksite location at least 3 days per week.

Up to 30% of domestic and international travel will be required to Medline International entities for scoping and reviewing progress of continuous improvement and/or global integration initiatives.

Job Requirements PRIMARY REQUIREMENTS: Bachelor’s degree in Supply Chain, Industrial and Systems Engineering, Computer Science, or related field, and 4 years of relevant work experience.

In addition, experience with the following skills is required: (1) Experience conducting data, business, systems analyst including translating between business and technical requirements.

(2) Experience utilizing structured querying language (SQL).

(3) Experience applying knowledge of relational database schemas.

(4) Experience operating and configuring large scale ERP and Supply Chain Planning Systems with at least one of the following: SAP, SAP-APO, Oracle, or JDA.

(5) Experience utilizing standard Continuous Improvement and Project Management techniques with at least one of the following: Six Sigma, DMAIC, RACIs, and Gantt charts.

JOB SITE: 2375 Waterview Drive, Northbrook, IL 60062 WORK HOURS: Full Time (8am to 5pm, Monday to Friday) PAY RANGE: $101,000.00 to $152,000.00 per year Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here.

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

What We Offer • Compensation: Competitive pay up to $42.00 per hour based on experience, skill level, and responsibilities • Benefits: Health, vision, and dental insurance, paid time off, paid holidays, and 401(k) savings plan • Time Off: Paid time off to support your work/life balance • Career Growth & Development: Extensive training, continuing education, and opportunities to grow your career in equipment and fleet maintenance • Team & Collaborative Environment: Work with highly trained professionals in a supportive culture, emphasizing safety, quality, and teamwork Position Summary As a Mechanic at SavATree, your focus will be ensuring all equipment and vehicles are ready and operating efficiently through proper maintenance and repairs.

A typical day may include: • Performing preventative maintenance and major repairs on fleet vehicles and equipment • Coordinating repairs and maintenance with Managers and field specialists • Reviewing Vehicle Inspection Reports to prioritize work and address issues promptly • Ordering and receiving parts and supplies, completing required paperwork for the office and vendors • Training field specialists on equipment maintenance and safe vehicle operation whenever possible • Maintaining a safe, organized, and efficient work environment in the shop and yard This role is ideal for someone who takes pride in caring for their own fleet and equipment while supporting a high-performing team.

About You You’re dedicated to quality work, safety, and maintaining equipment at peak performance.

You bring: • Experience in small engine repair and two-stroke engine maintenance • Diesel engine repair and maintenance experience • Experience operating and maintaining aerial lift (bucket) trucks • Experience with spray equipment, tanks, and pumps • Your own basic tools for engine repair and maintenance • Ability to read and comprehend instruction manuals, diagnostic charts, and troubleshoot mechanical or electrical issues • A valid driver’s license (CDL preferred) Welding experience a plus • ASE certification a plus • Authorization to lawfully work in the U.S.

Physical Requirements: The physical demands of this role must be met to successfully perform the essential functions of the job.

Employees may frequently lift and/or move up to fifty (50) pounds and occasionally lift and/or move over fifty (50) pounds.

About SavATree SavATree was founded 45 years ago with a mission to preserve trees threatened by the gypsy moth epidemic.

Since then, we’ve grown into a nationwide leader in tree, shrub, and lawn care services.

Unlike companies that focus on removal, our work is rooted in preservation and care.

We are a values-driven organization built on teamwork, integrity, respect, and a relentless commitment to making a positive impact.

When you join us, you’ll find a collaborative, competitive, and caring environment where your contributions matter.

As we like to say: When you work here, you thrive here.

Equal Opportunity SavATree is an Equal Opportunity Employer and a Drug-Free Workplace.

We are committed to creating a diverse environment where all employees feel valued and respected.

Join us! This Jobot Job is hosted by: Julia Toms Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $120,000
- $145,000 per year A bit about us: Company helps consumers manage and resolve debt and provides clients with a platform for payment and operations management Why join us? Position: Compliance Manager Pay Range and Compensation Package $120,000 to $145,000 annually depending on experience and location Full-time, benefits-eligible In-Office Requirements If located in the Chicagoland area, this role is hybrid and requires two days per week in the Schaumburg, IL office; however, company is open to filling this role outside of the Chicagoland area as a fully remote position for a strong candidate.

Job Details The Compliance Manager is responsible for developing, implementing, and maintaining a comprehensive compliance framework across a SaaS/PaaS and payment-processing environment.

This role ensures ongoing adherence to federal and state regulations governing financial data, consumer data privacy, security and payment transactions while managing corporate compliance programs such as SOC 1/SOC 2, GLBA, PCI-DSS, NACHA and/or related data-protection requirements.

The ideal candidate combines regulatory expertise with strong technical understanding and audit experience, bridging business, legal, and engineering functions to ensure that compliance and control standards are fully operationalized.

Responsibilities Duties and Responsibilities include but are not limited to the following: Regulatory & Corporate Compliance Oversee compliance with TSR, GLBA, UDAAP, FTC/CFPB, BSA/AML and state-level financial service regulations Lead pre-audit planning for external audits such as SOC, ACH, AML, including readiness reviews, control mapping, evidence management, and remediation Ensure compliance with PCI-DSS, NACHA, ISO 27001, and NIST CSF/RMF standards applicable to payment and data environments Maintain and continuously enhance the organization’s Compliance Management System (CMS) including policy updates, control inventories, and risk documentation Coordinate regulatory and compliance due diligence for new products, vendors, and partnerships Serve as the secondary liaison for internal and external auditors, bank partners, and regulatory examiners Audit Management (Internal & External) Plan, lead, and execute internal audits to evaluate control effectiveness across departments, IT systems, and business operations Develop annual internal audit plans aligned with risk assessments, audit readiness and compliance objectives Review external audit plans (SOC, PCI DSS, financial, regulatory) to ensure audit readiness, evidence collection, and efficient communication of findings Track, validate, and document remediation of all audit findings and control gaps, ensuring timely closure and continuous improvement Coordinate walk-throughs and control testing sessions with engineering, security, and finance teams to validate control design and operating effectiveness Technical Compliance & Information Security Partner with Engineering, Security, and Development teams to align control implementation with SOC 2 Trust Principles, NIST CSF, NIST RMF and CIS v8 Support cloud-environment compliance for AWS, GCP, and private cloud environments, ensuring audit and privacy standards are met/maintained Contribute to BC/DR, change-management, and operations management activities with a compliance perspective Oversee vendor risk management, including third-party SOC report review and compliance due diligence Operational Oversight Maintain control testing schedules, evidence repositories, and audit logs for traceability and audit-readiness Contribute to ongoing compliance risk assessments, identify emerging risks, and coordinate mitigations Oversee company-wide compliance training to ensure timely completion report problems and findings to the compliance director Develop compliance dashboards and reports to highlight compliance KPIs Qualifications and Required Skills Bachelor’s Degree 5–7 years of experience in compliance, audit, or risk management within FinTech, SaaS/PaaS, or payment-processing industries Minimum of 3 years as a manager or team lead for the compliance function Proven experience leading both internal and external audits, including SOC 1/SOC 2, PCI-DSS, ACH, BSA/AML, or similar frameworks Familiarity with federal and state financial services regulations and industry standards governing data protection and payment processing (e.g.

BSA/AML obligations, Regulation E, TSR, UDAAP/UDAP and OFAC) Understanding of cloud security principles, access management (SSO/MFA) methodologies, and Privacy compliance Familiar with ISO 27001, NIST 800-53, CIS Controls, and GDPR/CCPA implications for SaaS platforms What Will Make You Stand Out Bachelor’s degree in Law, Accounting, Information Systems, Finance, or Business Administration Strong understanding of Risk-Based Compliance Management System Frameworks Strong command of audit methodologies, control design, and evidence validation Exceptional collaboration and communication skills across engineering, security, and business teams Analytical thinker with the ability to distill technical details into senior leadership level reporting Highly organized, self-driven, and capable of managing concurrent small teams of compliance analysts, audits and other compliance initiatives Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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Job Summary The Director Enterprise Services is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk.

This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation).

The director’s mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations—for both internal associates and external customers/partners.

Job Description MAJOR RESPONSIBILITIES Define the multi‑year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards.

Build and lead high‑performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans.

Establish a culture of operational excellence, data‑driven decision‑making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development.

Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services).

-
- Drive standardization, reliability, security, and cost efficiency.

Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk‑up) with shift‑left and knowledge‑centered service (KCS) to maximize first‑contact resolution and self‑service adoption.

Define and manage XLAs (experience‑level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards.

Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run‑rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations.

Establish outcome‑based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets.

Global Scope: Cross‑time‑zone collaboration; occasional after‑hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements.

MINIMUM JOB REQUIREMENTS Education Bachelor’s in Computer Science, Information Systems, Engineering, or equivalent experience.

Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy‑as‑code, pipelines).

Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback).

Customer‑obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes.

ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics.

Data‑driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams.

AI for ITSM literacy and self‑service design to reduce live contact while elevating experience.

Change leadership: org design, talent development, building a manager‑of‑managers bench, and fostering a culture of blameless post‑incident learning.

Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology.

Vendor management, contract negotiation, and license optimization experience.

Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences.

Metric-driven mindset and data / analytical tools such as databases and report development.

Experience directing both onshore and offshore teams.

Basic understanding of financial and revenue models.

Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills.

Strong verbal and written communication skills.

Ability to work in a fast-paced and deadline-oriented environment.

Self-motivated with critical attention to detail, deadlines, and reporting.

PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self‑service platform adoption at scale.

Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes.

Track record modernizing the Service Desk (omnichannel—phone, chat, portal, virtual agents), shift‑left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $177,000.00
- $266,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Job Description Purpose and Scope: Medline is continuing to experience substantial growth in the digital commerce space
- building applications that are critical to the success of the organization.

With direction from Ecommerce and Medline leadership, this individual will manage and grow a team of I/S professionals, influence technical strategic direction, interface with counterparts in IS to build Ecommerce systems.

The primary function of the Ecommerce Delivery Manager is to lead a team that builds and maintains Ecommerce systems for Medline.

The Delivery Manager must come from the Ecommerce space and have a strong technical background in full digital commerce stack including but not limited to Ecommerce engines.

Challenges will include an ongoing strategic technology expansion; onboarding and team building; vendor management and the ability to transition the existing team to industry standard DevOps practices.

The Delivery Manager must possess the ability to partner with the business stakeholders in assessing needs of the organization and managing expectations for engineering and support solutions for as is and to be states.

Current technology stack skills can be acquired however, the candidate must demonstrate a record of success in developing, operationalizing and supporting a world class Ecommerce B2B portfolio.

Responsibilities: • Build and manage team to support high volume business to business (B2B) Ecommerce website ( ).

• Technical Guidance: Provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to build distributed cloud native applications and the hands-on ability to lead by example.

• Mentor, develop and challenge team members to enable personal and professional development.

• Assess and address team skill and knowledge gaps to ensure the team consistently has the training, knowledge, skills and experience to be successful in their roles on the team.

• Execution and Delivery: Expected to instill and follow good software engineering development practices and ensure timely delivery of high-quality products.

Familiar with agile practices as well as be able to adapt those practices to the meet the needs of the business, with a persistent focus on timely product delivery and quality.

• Team management: Responsible for hiring and mentoring the team; helping individuals grow in their careers, having constant dialogue about their career aspirations and sharing prompt, clear and actionable feedback about performance.

• Ensure suitable release processes are consistently performed to ensure new feature releases do not jeopardize the stability of the website.

• Support robust change, configuration management and monitoring practices.

• Collaborates closely with the key business stakeholders, product owners, Scrum Masters, Business Analysts and agile squads to enable the delivery of business critical features to the Ecommerce B2B platform.

• Collaborates on a regular cadence with the development squads to ensure that projects are proceeding according to the published timelines.

• Works directly with the scrum masters to ensure that impediments are removed in a timely manner.

• Participates in creating and revising feature release plans as appropriate to meet changing needs and priorities of the business stakeholders.

• Promote incremental release processes to enable the hybrid micro-services transformation that support current business priorities.

• Drive automation within Ecommerce space by collaborating with internal teams and partners in other areas like Cloud Infrastructure & IT Security.

• Assist in managing service integrator and other technology vendor relationships.

• Collaborate with Architecture team in devising the best architecture and designs including an emphasis on availability, reliability, scalability and security.

• Make technology recommendations related to Ecommerce B2B environment • Reinforce guiding principles and ensure the infrastructure architecture validity to support business functions and future growth • Work with internal business users to refine Medline’s Ecommerce B2B roadmap as well as provide a world class platform for realizing the roadmap • Develop highly integrated processes across all Ecommerce DevOps functions Qualifications: • Bachelor's Degree in Computer Science or similar • Experience managing the development practices of a high-traffic B2B website.

• 10+ years of industry experience in delivering various ecommerce applications with hands-on experience on packages like Azure, Bloomreach, SAP Hybris, Oracle ATG Commerce, etc.

Distributed technology stack on cloud platforms preferred • 4+ years’ experience with Agile methodologies (Scrum, Kanban) • 3+ years of progressive staff management and development experience • Hands on experience in Cloud API and micro-services distributed design, development & deployment using any of the cloud platforms • Experience in front-end tools and technologies (HTML5, CSS, JavaScript, Angular, ReactJS, NodeJS etc.) • Experience in common frameworks like SpringBoot, JPA, RESTful Web Services, etc.

• Experience managing full lifecycle project on micro-services transformation from a monolith application • Demonstrated collaborative skills, experience working in onshore/offshore model • Technical aptitude and demonstrated ability to work in a cross-functional environment • Excellent understanding of data and systems relationships to drive decisions • Ability to work with and influence senior management in a fast-paced and deadline-oriented environment • Proven track record of developing and motivating a staff of technical personnel • Detailed understanding of E-commerce DevOps tools and solutions a plus • Understanding of diverse application development practices (including both waterfall and agile methodologies) and release management best practices • Experience with databases (Oracle, SQL Server, MySQL, Cosmos) • Strong prioritizing, interpersonal, problem-solving and planning skills • Demonstrated collaborative skills and ability to work well within a team • Self-motivated with strong attention to detail, deadlines and reporting.

• Strong verbal and written communication skills • High degree of proficiency in MS Office Suite, Outlook, and Internet applications Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Job Description The Lead System Analyst is accountable for the reliability, performance, security, and operational maturity of Supply Chain Technology infrastructure across development, test, and production environments.

This role extends beyond hands-on execution to include technical leadership, decision-making, and ownership of platform outcomes.

The Lead System Analyst sets operational standards, provides technical direction and mentorship to analysts and partner resources, serves as a primary escalation point, and ensures platform services operate consistently, predictably, and at scale.

The Lead System Analyst partners closely with Supply Chain Technology leadership, application teams, infrastructure, security, DevOps, and managed service providers to reduce operational risk, improve incident outcomes, and continuously raise the bar for platform reliability and efficiency.

Team / Reporting This role sits within Platform Services and functions as a technical leader and escalation point across application teams, infrastructure, security, DevOps, and managed service partners.

The Lead System Analyst supports the Platform Services Manager by owning technical execution standards, guiding analysts and contractors, and translating platform risks, constraints, and trade-offs into actionable plans aligned with team strategy and business priorities.

Key Responsibilities 1) Platform Operations Leadership & Environment Readiness Own platform operational health and readiness outcomes across development, test, and production environments.

Establish, document, and enforce platform standards for configuration, readiness validation, and operational practices.

Review and guide system design, configuration, upgrades, and troubleshooting performed by analysts and partner resources.

Identify systemic risks and drive preventative improvements before issues impact production.

2) Reliability Engineering, Monitoring & Observability Define and govern monitoring, alerting, and observability standards to ensure high-quality, actionable telemetry.

Lead investigation and resolution of complex or cross-system incidents involving multiple teams.

Ensure root-cause findings translate into durable fixes and measurable reliability improvements.

Automation & Engineering Best Practices Develop and maintain automation scripts (PowerShell, Python, Bash) to reduce manual tasks and increase consistency across environments.

Lead automation initiatives using tools such as Ansible or Terraform where applicable; partner with platform teams to advance infrastructure-as-code and CI/CD integration.

4) AI-Enabled Operations (AIOps) & Copilot Enablement Evaluate and apply AI-driven features within observability/monitoring tooling to reduce alert noise, improve anomaly detection, and prioritize telemetry for faster triage.

Help operationalize intelligent dashboards and analytics that answer specific health and reliability questions for the portfolio and enable other teams to use them effectively.

Use Microsoft 365 Copilot to accelerate creation of runbooks, post-incident summaries, knowledge base articles, and stakeholder communications while maintaining accuracy and appropriate data handling.

Where appropriate and approved, contribute to building or refining internal copilots/agents (e.g., via Copilot Studio) to streamline support workflows and self-service access to operational knowledge.

5) Cross-Team Leadership & Stakeholder Partnership Act as a primary liaison across application teams, infrastructure, security, DevOps, and managed service providers.

Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.

Translate platform risks and constraints into clear, actionable guidance.

6) Incident Management & Continuous Improvement Serve as the escalation point for high-impact or recurring incidents.

Lead blameless post-incident reviews and own corrective action follow-through.6) Mentorship, Oversight & Knowledge Management Provide technical mentorship, peer review, and guidance.

Ensure knowledge is reusable, discoverable, and consistently applied.

7) Documentation & Knowledge Management Author and maintain system and process documentation (workflow charts, diagrams, system specifications).

Contribute to knowledge base content to support repeatable resolution of common issues and reduce escalations.

Required Qualifications Education Bachelor’s degree in computer science or related field.

Or equivalent work experience with desired systems and technologies Work Experience 7+ years of experience in analysis, configuration, and development on relevant platforms 5+ years of hands-on experience administering and automating Windows and Linux-based systems in large-scale enterprise environments.

3+ years in operations or reliability-focused role providing production support for business-critical, enterprise-grade platforms and applications.

Knowledge / Skills / Abilities Strong analytical and problem-solving skills to assess platform health, identify systemic risks, and drive preventative improvements.

Ability to independently design, standardize, and troubleshoot complex platform services spanning infrastructure, automation, monitoring, and operations.

Strong understanding of operational best practices including incident management, root-cause analysis, change management, and reliability engineering concepts.

Hands-on knowledge of automation and scripting techniques used to reduce operational toil and improve consistency (e.g., PowerShell, Python, Bash).

Working understanding of modern infrastructure and platform architectures, including hybrid and cloud-based environments, and differences between SaaS, PaaS, and onpremises deployments.

Excellent verbal and written communication skills; able to clearly articulate technical risks, trade-offs, and impacts to both technical teams and business or leadership audiences.

Strong interpersonal and relationship management skills, with the ability to influence cross-team outcomes without direct authority.

Ability to operate independently as a self-starter while also serving as a collaborative technical leader within a team-oriented environment.

Core Competencies Platform ownership mindset.

Technical leadership and influence.

Operational judgment and reliability focus.

Clear escalation and stakeholder communication.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $116,000.00
- $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.