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SAP S/4HANA Implementation Project Manager

We are seeking an experienced and results-driven SAP S/4HANA Implementation Project Manager to lead our clients through a successful SAP S/4HANA transformation. The Project Manager will be responsible for overseeing all phases of the implementation project — ensuring delivery on time, within scope, and within budget.

This role requires strong project management expertise, in-depth knowledge of SAP S/4HANA, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

• Project Planning: Develop detailed project plans defining tasks, timelines, resources, and dependencies for the SAP S/4HANA implementation.
• Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration, communication, and accountability.
• Scope Management: Define and manage project scope, ensuring all requirements are captured, documented, and approved through proper change control.
• Budget Oversight: Manage and track the project budget, ensuring financial compliance and cost efficiency.
• Risk Management: Identify, assess, and mitigate project risks and issues throughout the project lifecycle.
• Stakeholder Communication: Maintain clear, consistent communication with all stakeholders, providing progress updates, addressing challenges, and managing expectations.
• Vendor Management: Coordinate with external vendors and consultants to ensure alignment with project goals and deliverables.
• Quality Assurance: Oversee testing, validation, and quality control processes to ensure solution integrity and functionality.
• Change Management: Develop and implement change management strategies to support user adoption and minimize disruption.
• Training: Plan and conduct end-user training sessions to ensure effective use of the new SAP S/4HANA system.
• Post-Implementation Support: Establish support structures for transition into steady-state operations.
• Project Closure: Conduct formal project closure, including documentation of lessons learned and final deliverables.

Requirements

• Education: Bachelor’s degree in Business, Information Technology, or a related field.
• Certifications:
• SAP Activate certification
• PMP or equivalent project management certification (highly desirable)

Experience:

• Minimum 15 years of experience as a Project Manager leading SAP ERP and S/4HANA implementation projects.
• Successfully delivered at least two (2) end-to-end SAP S/4HANA implementation projects.

Technical Expertise:

• Strong understanding of SAP S/4HANA modules, functionalities, and best practices.
• Proficiency in project management tools and methodologies.

Soft Skills:

• Excellent communication and interpersonal skills.
• Proven leadership and team management abilities.
• Strong analytical and problem-solving skills.
• High adaptability to changing priorities and timelines.
• Results-oriented mindset with a focus on delivering measurable business outcomes.

Specialization: Neurosurgery

Job Summary:

Neurosurgical team in Riverside, California is seeking a PA or NP to join a busy and growing practice Qualified Candidates:

• Board Certified Physician Assistant or Nurse Practitioner Certification
• Day shift coverage
• Surgical First Assist experience is preferred
• Our levels of expertise include, Intracranial: trauma, brain tumors, general vascular, shunts and drains, and stroke care when needed. Spine: comfortable with acute spine fracture mgt (cervical, thoracic, and LS spines) at a minimum the surgical treatment of unstable burst fx.s, Neurosurgical management of Degenerative Spine disorders. (We have both Stryker Q-guidance and Medtronic Stealth O-arm neuronavigation systems). Our group has Complex/deformity (adult and pediatric) spine, Functional (DBS), and Pituitary Neurosurgeons/strong ENT alliance with skull base specialists on board and are available for collaboration and joint management as needed.

Job Description:

• Assist with rounding on inpatient service and coordinating care with other service lines
• First assist in OR
• Assist in outpatient setting with pre-operative evaluations and post-operative care

Incentive/Benefits Package:

• Exceptional base salary plus bonuses
• Comprehensive benefits package including health insurance and a 401k
• Relocation assistance
• Salary range is 140K-180k

About Riverside Community Hospital: Located in the Greater Los Angeles area, Riverside Community Hospital has been a leader in the Inland Empire since 1901. The 542-bed acute care facility specializes in trauma, cancer care, neurosurgery, orthopedics, general surgery, cardiology, stroke intervention and so much more. By combining skilled caregivers with the latest state-of-the-art technology, Riverside Community Hospital delivers world-class healthcare close to home. Riverside Community Hospital is proud to have been named One of the Nation?s Top 250 Hospitals three years in a row by Healthgrades. The facility has had multiple expansion projects to be able to continue to provide exceptional care to the community and is one of Riverside County?s only STEMI receiving centers. Riverside Community Hospital is a fully accredited Chest Pain Center and DNV Comprehensive Stroke Center, encompassing the full spectrum of stroke care. The hospital is known for providing expert care in the following services:

• Level I Trauma Center with helipad, providing access to higher acuity services for the surrounding rural communities up to 200 miles away
• Complex and minimally invasive surgical services with robotics including general surgery, orthopedics, neurosurgery, cardiovascular and thoracic, colorectal, gynecology, urology
• Comprehensive cardiac services including structural heart, electrophysiology and an advanced cardiogenic program
• Extensive women?s and children?s services; including high-risk OB care and a Level III NICU
• Certified joint replacement program and perinatal care program accredited by The Joint Commission
• Multi-faceted oncology services with a full care team of specialists
• Expert critical care units including surgical, cardiovascular, medical, neonatal and neuro intensive care units for higher level of care
• Part of HCA Healthcare, a network of more than 185 hospitals and 2,000 sites of care in 21 states and the United Kingdom
• 220 residents in fellows spanning a dozen specialties in HCA Healthcare?s largest Graduate Medical Education program
• A Top 50 Cardiovascular Hospital by Premier Inc.

For more information, visit Riverside, California ? located in Southern California and the most populous city in the Inland Empire, Riverside is just 55 miles east of downtown Los Angeles and a 55-minute drive to some of Southern California?s most popular beaches. It is known as the birthplace of the California Citrus industry and home to both the famous Mission Inn Hotel and Spa and Mount Rubidoux, a popular attraction providing panoramic views of the city at its summit. Rich in history and outdoor adventures to discover, Riverside allows its residents to take full advantage of all that Southern California has to offer.

Seeking a CRNA to join a permanent practice in California Schedule: FT The ideal candidate must be Board Certified Beeper call: approx.

once per month and one holiday/year.

Beeper call only; must be within a 30 minute radius.

Benefits: 6 Weeks PTO /Highly competitive compensation structure / Access to professional development tools, educational resources and CME through the TeamHealth Institute / Paid professional liability insurance (including tail) / Relocation assistance Located near Jurupa Valley, CA If you are interested in hearing more about this opportunity, please call or text HDA at 77

You can also reach us via email at

Please reference Job ID #j-152298.

Seeking a CRNA to join a permanent practice in California Schedule: FT The ideal candidate must be Board Certified Beeper call: approx.

once per month and one holiday/year.

Beeper call only; must be within a 30 minute radius.

Benefits: 6 Weeks PTO /Highly competitive compensation structure / Access to professional development tools, educational resources and CME through the TeamHealth Institute / Paid professional liability insurance (including tail) / Relocation assistance Located near Jurupa Valley, CA If you are interested in hearing more about this opportunity, please call or text HDA at 77

You can also reach us via email at

Please reference Job ID #j-87787.

About us

Compensation range: $180,000 base salary for a full-time position with earning potential over $250,000 after bonuses. Southland Arthritis is one of the largest Rheumatology groups in Southern California with 6 clinics (Temecula, Menifee, Hemet, Corona, Riverside, San Bernardino) and 12 providers. We are looking for a 5th experienced Full-Time or a Part- Time Rheumatology Advanced Practice Provider (Physician Assistant or Nurse Practitioner) to work at our Riverside office. You must have at least 2 years of experience working in a Rheumatology practice and have experience managing DMARDs, biologics and giving steroid injections. Your application will not be considered unless you have previously worked for a Rheumatologist for at least 2 years (no exceptions).

We offer an above market rate compensation structure which includes a base salary, productivity bonus, infusion profit sharing bonus, clinical trial bonus, chronic care management bonus, remote therapeutic monitoring bonus, paid-time off, health insurance, 401K and a CME allowance.

We have a streamlined workflow and notes are completed by an AI scribe. Your charts will be prepped by your Medical Assistant and they obtain procedure consents, set-up injections, submit prior authorizations, electronically send your lab/imaging orders and they create all of your prescription drafts for you to click to send.

For more information about our group, visit Types: Full-time, Part-time

Pay: $180,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Relocation assistance

Experience:

• Rheumatology: 2 years (Required)

Ability to Relocate:

• Riverside, CA 92518: Relocate before starting work (Required)

Work Location: In person

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Hybrid Recruiter / Account Executive – Schaumburg, IL

$50,000 – $60,000 Base + Aggressive Commission (Unlimited Earning Potential)

Year 1: $75,000 – $90,000 | Year 2: $100,000+

Monday – Friday 8am-5pm (Hybrid model- WFH Monday/Friday, in office Tuesday/Wednesday/Thursday)

For more than 30 years, Corporate Resources of Illinois, a woman-owned and operated recruiting firm, has partnered with businesses across Chicagoland to secure top talent and build high-performing teams. Our mission is simple: save companies time, money, and frustration while helping them grow stronger organizations.

We are expanding our internal team and looking for a highly driven Recruiter/Account Executive who is competitive, motivated by earning potential, and thrives in a fast-paced sales environment.

This is the perfect opportunity for someone with an entrepreneurial mindset who wants to control their income and build a lucrative career in recruiting and business development. The right person will be energized by closing deals, building relationships, and delivering talent solutions that make a real impact on our clients’ businesses.

In this role, you’ll have direct access to decision-makers, act as a trusted advisor to clients, and play a critical role in helping companies hire the right talent to grow.

What You’ll Do

• Drive revenue growth by building relationships with new and existing clients and identifying hiring needs.
• Prospect and develop new business through outbound calls, warm leads, referrals, and networking.
• Source, interview, and evaluate candidates to identify top talent in the market.
• Match high-quality candidates with client opportunities to create successful, long-term placements.
• Serve as a consultative partner to clients, advising them on hiring strategy, talent market trends, and candidate selection.
• Present top-tier candidates after thoroughly vetting qualifications, references, and career motivations.
• Maintain strong client relationships through proactive communication, follow-through, and exceptional service.
• Collaborate with marketing and internal recruiting teams to strengthen client engagement and grow market share.
• Track performance metrics and revenue goals while building your own book of business.

What You Bring

• Highly motivated and competitive personality with a strong desire to earn.
• Sales mindset with the drive to exceed goals and increase income.
• Excellent communication and relationship-building skills.
• Strong work ethic and the ability to thrive in a performance-based environment.
• Natural problem solver with a solutions-focused mindset.
• Previous experience in sales, recruiting, HR, or client services is a plus but drive and ambition matter most.

Why Join Corporate Resources?

• Unlimited commission structure – no cap on earnings
• Opportunity to build a six-figure career in recruiting and sales
• Work directly with business leaders and decision-makers
• Collaborative and supportive team environment
• Established brand with 30+ years of success in the Chicagoland market

If you are competitive, money-motivated, and ready to build a career where your effort directly drives your income, we want to hear from you.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.