Engineering Structures Journal Jobs in Pomona

Are you ready to drive innovation and continuous improvement in manufacturing?

Join our Walnut, CA team as a Manufacturing Process Engineer and help us deliver exceptional results in a collaborative, fast-paced environment! New graduates welcome to apply!

Location: Walnut, CA

Annual Salary: $75,000+ (DOE)

About The Gund Company

At The Gund Company, we are more than a global leader in manufacturing and fabricating engineered material solutions in electrical insulation—we are a vibrant community of innovators, collaborators, and problem-solvers who are passionate about making a difference. With 17 facilities worldwide, we deliver engineered material solutions and custom-fabricated parts, all backed by ISO 9001:2015 certified quality systems and a reputation for exceptional customer service and quality.

Position Overview - Manufacturing Process Engineer

• Optimize manufacturing processes to reduce cycle time, material usage, and process variation
• Lead work order improvements and update Engineering Master records with best practices
• Collaborate with Operations, HR, Sales, Service, Production, and Quality/Lean teams to enhance quality, speed, cost / efficiency
• Support new product development, supplier/material evaluations, and R &D workorders
• Drive margin improvement through process efficiency and gross profit reviews
• Standardize processes, create graphical instructions, and train team members
• Provide hands-on support for equipment, process, and material troubleshooting
• Manage installation / implementation of new equipment, tools, processes—including operator and customer service training
• Conduct daily Gemba walks to identify improvement opportunities and foster a culture of continuous improvement

Requirements

• BS in Process Engineering, Industrial Automation, Mechanical Engineering, Industrial Engineering, or related field
• 4 years process engineering experience, preferred
• Minimum 2 years of experience improving manufacturing processes, Kaizen, and project management
• Familiar with CAD, CAM software, CNC equipment
• Demonstrated success in implementing improvements in production processes
• Problem solving skills including Lean Tools such as 8D, 5 Why, DMAIC A3

Preferred Skills:

• Composites fabrication and or composites materials manufacturing experience a plus.
• Project management experience including creating and using value stream mapping and Gantt Charts
• Experience and/or Certifications in Lean, Six Sigma, 5S)

Some travel may be required

Why Join Us?

• Safe, healthy, and inclusive work environment
• PTO, paid holidays plus additional paid Sick Time
• Pet Insurance
• Tuition Reimbursement
• Comprehensive, cost-effective benefits: Health, Dental, Vision, Life, Disability
• 401(k) with 50% employer match (up to 6% of contributions)
• Employee Stock Ownership Plan (ESOP)
• Ongoing training and development programs

Be part of a company that values your creativity and invests in your future

Ready to Make an Impact as a Manufacturing Process Engineer?

Apply today and bring your creative vision to The Gund Company—where your ideas drive actual results and your career growth is our priority.

The Gund Company is an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities for the role of Manufacturing Process Engineer.

We are seeking an experienced Project Manager to support ongoing infrastructure projects, including periodic site visits to utility facilities. The ideal candidate will bring a strong background in engineering-focused capital projects, project management, and utility infrastructure, with the ability to oversee multiple projects from design through execution.

Key Responsibilities:

• Lead and manage 5–9 concurrent projects, ensuring successful outcomes in scope, budget, schedule, and quality.
• Oversee engineering analysis, calculations, design, detailing, and drafting for electric substation and utility facilities.
• Conduct site visits to provide construction support, inspections, data collection, and review of calculations, drawings, and specifications.
• Manage the evaluation, development, and implementation of capital projects with moderate financial and operational impact.
• Oversee design contractors to ensure adherence to construction schedules, budgets, and project requirements.
• Collaborate with internal stakeholders, external agencies, and cross-functional teams to define project objectives, timelines, risk assessments, milestones, deliverables, and budgets.
• Apply project management principles and organizational workflows, including investment decision-making, budgeting, procurement, and environmental compliance.
• Identify and resolve project challenges, balancing competing priorities and maintaining strong communication among team members and stakeholders.
• Uphold core values of safety, respect, integrity, excellence, continuous improvement, and teamwork.

Required Qualifications:

• Bachelor’s Degree in Engineering, Construction Management, or a related technical field (or equivalent combination of education and experience).
• 7+ years of project management experience supporting infrastructure or utility capital projects.
• Experience in electric substation utilities or other large-scale infrastructure projects.
• Proficiency in AutoCAD, Microsoft Office Suite (Excel, Word, PowerPoint, Teams), and Microsoft Project.
• Strong understanding of engineering codes, standards, construction practices, and project management processes.
• Excellent communication, organizational, and problem-solving skills; able to work independently and collaboratively.

Preferred Qualifications:

• Professional Engineering (P.E.) License.
• Project Management Certification (PMP or equivalent).
• Background in construction management or environmental and permitting processes.
• Experience working within utility industries (water, gas, or electric).
• Familiarity with Primavera P6 and SAP.

Job Description – Administrative Assistant

Become Part of Our Team

As an industry leader, Balfour Beatty offers employees a comprehensive benefits package that includes competitive salaries, paid time off, education assistance, and much more:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account
• 401(k) with company match
• Flexible Spending Accounts (Dependent Care & Medical Reimbursement)
• Vacation Time
• Sick Time
• Holidays
• Tuition Assistance

Budget: $24/hr-$30/hr

Summary

Join our collaborative and fast-paced team as an Administrative Assistant, where your organizational skills and attention to detail will help drive our success. The ideal candidate is efficient, detail-oriented, and skilled in developing and maintaining professional relationships in a dynamic office environment.

Essential Functions

Conduct daily administrative tasks and provide support to the Operations team.

Typical Duties:

• Provide administrative support to ensure efficient office operations.
• Answer phone calls, direct callers to appropriate personnel, sign for incoming packages, and assist clients and visitors.
• Respond to emails and other digital correspondence.
• Handle travel arrangements.
• Submit and reconcile expense reports.
• Draft and edit letters, reports, and other documents.
• Input and update information in databases and spreadsheets.
• Prepare meeting agendas and take meeting minutes.
• Coordinate meetings, including room setup and catering.
• Use word processing and presentation software to create and edit documents.
• Operate and maintain office equipment, including printers, copiers, and fax machines.
• Work with maintenance staff and outside vendors to ensure office equipment is functional and supplies are stocked.
• Conduct research as requested and compile and summarize information for reports or presentations.
• Assist with sustainability reporting and internal communications.
• Collaborate with team members and support colleagues as needed.
• Handle sensitive information with discretion to maintain confidentiality and ensure compliance with privacy policies.
• Ensure deadlines are met and adapt to changing priorities.
• Present a positive and professional image of the organization.

Minimum Requirements

• High school diploma or equivalent; associate’s degree is a plus.
• Proficiency in using personal computers and communication tools such as email, internet, accounting applications, and Microsoft Office (Word, Excel, Outlook, Access).
• Detail-oriented and forward-thinking.
• Effective communication skills, both verbal and written.
• Self-motivated and confident personality capable of interacting with all levels, including senior management.

Preferred Experience

• College degree or equivalent.
• Experience developing internal processes and filing systems.
• Previous administrative experience or tenure in an office setting.

About Us

Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management, and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build unique structures and infrastructure that play a key role in how people live, work, learn, and play in our communities. Our teammates have an instinctive passion for innovation fueled by relentless curiosity, lean practices, and a drive to find a better way. Through Zero Harm®, we challenge the construction industry’s assumptions about safety, believing that no level of harm should happen to anyone as a result of our business.

Consistently ranked among the nation’s largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY).

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state, or local law.

Company Description:

Diamond Wipes is a leading provider of contract manufacturing solutions for diverse brands in the wet wipes and liquid fill industry. We are transparent, efficient and innovate with many of the world's top 50 beauty and personal care brands. We specialize in the manufacturing of personal care wipes as well as household, auto, pet and skincare wipes. and also sample size packets, bottles and jars of liquids, creams and lotions. Diamond Wipes offers various packaging types and customizable solutions. With over 60 R&D and quality professionals on-site, we develop and customize unique formulas including makeup remover, face cleanser, and more. We have factories in 3 states and are FDA licensed, EPA registered, and hold several certifications including FSC. We also have several brands that are sold into special channels via Ecommerce, Hospitality and Foodservice.

Position Summary:

Must live in the Chino CA/Los Angeles Metropolitan Area. On Site position.

Compensation Range $110k-$135k per year depending on experience.

The Quality Manager is responsible for leading and maintaining a robust Quality Management System (QMS) and overseeing daily Quality Assurance operations for cosmetic and OTC drug manufacturing. This role ensures full compliance with FDA regulations, including 21 CFR Parts 210 and 211, ISO 22716 (Cosmetic GMP), cGMP requirements, and applicable industry standards. The Quality Manager serves as a key quality leader, driving regulatory compliance, audit readiness, product safety, and continuous improvement across raw materials, in-process, bulk, and finished goods. This position plays a critical role in supporting product launches, customer requirements, and regulatory inspections while developing and leading quality personnel.

This position acts as a delegate of the Director of Quality, providing leadership during regulatory inspections, customer audits, and cross-functional decision-making. The Quality Manager drives inspection readiness, product quality, data integrity, and compliance culture across the organization and is expected to demonstrate the leadership, technical depth, and business judgment required for progression into a Director-level role.

Key Duties and Responsibilities:

Strategic Quality Leadership:

·       Execute and support the long-term quality strategy aligned with business objectives for cosmetic and OTC drug manufacturing.

·       Serve as a quality authority with decision-making responsibility for product disposition, risk acceptance, and compliance escalation.

·       Act as a designee for the Director of Quality during audits, inspections, and internal governance meetings.

·       Lead Quality Management Reviews, presenting trends, risks, compliance gaps, and improvement initiatives to senior leadership.

·       Champion a strong quality culture focused on patient and consumer safety, data integrity, and regulatory compliance.

Regulatory & Audit Ownership:

·       Ensure full compliance with FDA 21 CFR Parts 210 & 211, ISO 22716, cGMP, and applicable regulatory and customer standards.

·       Lead preparation and execution of FDA inspections, customer audits, certification audits, and regulatory assessments.

·       Serve as a primary or co-primary audit host, managing responses, commitments, and regulatory correspondence as needed.

·       Oversee internal audit programs and ensure timely, effective closure of audit findings and CAPAs.

·       Support regulatory submissions, product changes, and quality impact assessments in collaboration with Regulatory Affairs and R&D.

·       Serve as secondary contact for GFCO certification, ensuring ongoing compliance and audit readiness.

Quality Systems & Compliance Excellence:

·       Own and continuously improve core quality systems, including:

o  Deviations, OOS/OOT, and investigations

o  CAPA and change management

o  Document control and SOP governance

o  Complaint handling and trending

o  Supplier quality oversight

·       Ensure quality systems meet FDA and ISO expectations for traceability, data integrity, and risk management.

·       Establish and monitor quality KPIs and metrics to proactively identify compliance risks and improvement opportunities.

Quality Assurance & Laboratory Oversight:

·       Provide strategic and operational oversight of the Quality Assurance Laboratory supporting cosmetic and OTC products.

·       Ensure compliant testing, review, and release of raw materials, in-process materials, bulk products, and finished goods.

·       Review and approve laboratory data, test results, investigations, deviations, and final product disposition decisions.

·       Ensure laboratory operations align with GMPs, validated methods, and regulatory expectations.

·       Partner with Operations, R&D/Product Development, Supply Chain, and Engineering to support:

o  New product introductions (NPI)

o  Process validations and changes

o  Formulation and raw material changes

o  Stability and shelf-life programs

People Leadership & Talent Development:

·       Lead, mentor, and develop Quality and Laboratory personnel with a focus on succession planning and performance excellence.

·       Build technical and leadership capability within the quality organization through structured training and coaching.

·       Evaluate performance, manage accountability, and support corrective actions when required.

·       Promote cross-functional collaboration and quality ownership at all levels of the organization.

Continuous Improvement & Risk Management:

·       Drive continuous improvement initiatives to strengthen compliance, efficiency, and inspection readiness.

·       Lead risk-based decision-making using quality data, trend analysis, and regulatory expectations.

·       Identify systemic issues and implement sustainable solutions to prevent recurrence.

·       Support cost-effective quality solutions without compromising compliance or product safety.

Skills and Abilities:

• Proven leadership in regulated cosmetic and/or OTC drug manufacturing environments.
• Advanced understanding of FDA regulations, ISO 22716, cGMPs, and laboratory operations.
• Strong inspection and audit leadership skills with the ability to interact confidently with regulators and customers.
• Strategic thinker with strong business acumen and risk-based decision-making skills.
• Exceptional problem-solving, root cause analysis, and CAPA management abilities.
• Excellent written and verbal communication skills, including executive-level reporting.

Education and Experience:

• Bachelor’s degree in Science or a related technical discipline.
• Minimum of 5–8 years of progressive experience in Quality Assurance, Quality Control, or Quality Systems within cosmetic and/or OTC drug manufacturing.
• Minimum of 3+ years in a supervisory or management role with demonstrated leadership growth.
• Direct experience supporting or leading FDA inspections and regulatory audits.

Strong working knowledge of quality systems, laboratory operations, and electronic quality management systems (eQMS).

Working Conditions/Job Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) Matching
• Health Insurance: Medical, Vision, and Dental
• Paid Time Off: Vacation, Sick, and Holidays
• On-site Amenities: Gym, Pool, Game Rooms, etc.
• Team Building
• Employee Discount
• Employee Referral
• Coffee and Snacks
• Please see range below, and DOE

Summary:

The Growth Marketing Specialist is responsible for driving organic traffic growth through SEO and AI-driven discovery channels. This role leads strategy across technical SEO, content optimization, site architecture, and schema implementation to improve visibility and “Share of Model” on generative search platforms. The specialist analyzes performance data, conducts keyword and competitive research, and partners closely with Product, Engineering, and Content teams to turn insights into growth initiatives. The ideal candidate has at least three years of SEO or growth marketing experience (preferably in North American e-commerce), is comfortable working in startup environments, understands technical and content-led SEO, and is passionate about AI, emerging search trends, and Asian products. Bilingual English/Chinese is required.

Responsibilities

• Own the organic growth strategy across SEO and AI discovery platforms
• Implement strategies to increase "Share of Model" by optimizing site architecture and Schema markup for Generative Engine Optimization
• Develop and execute a comprehensive SEO strategy, including technical SEO, onsite and offsite optimization, and content-led growth initiatives
• Conduct keyword research, competitive analysis, and site audits to identify growth opportunities
• Collaborate with Product, Engineering, and Content teams to implement the organic traffic growth strategy
• Monitor and analyze search rankings, website performance, and user behavior， translating insights into clear action items
• Evaluate organic traffic quality and performance, providing data-driven insights and recommendations for continuous improvement
• Stay current with search ecosystem changes, algorithm updates, and emerging AI-driven discovery trends

Qualifications

• 3+ years of experience in SEO, organic growth, growth marketing, or AI-driven traffic, preferably within the North American e-commerce industry
• Startup experience with hands-on SEO and GEO is a strong plus
• Strong ability to analyze data, generate insights, and translate findings into actionable recommendations
• Hands-on experience with Google Analytics, Google Search Console, and other SEO tools (e.g., SEMrush, Ahrefs)
• Solid understanding of content marketing, link-building strategies, and technical SEO fundamentals
• Strong interest in AI, search innovation, and content creation
• Strong interest in Asian products and culture, with the ability to quickly identify emerging trends among our target customers
• Bilingual in English and Chinese

PCB INSPECTOR

Location: Brea, CA

Work schedule: 1st shift and 2nd shift available

QUALIFICATIONS

• Minimum 2 years of PCB inspection experience in electronics manufacturing.
• Ability to read blueprints, drawings, specifications and PCB gerbers.
• Skilled in electrically measuring resistors and capacitors.
• Expertise in reading component values by inspecting parts.
• Knowledge of various computer programs (Microsoft Excel, Word, Outlook and Adobe).

Summary:

The Final Inspector - Level III will perform visual, electrical and dimensional inspection of printed circuit board assemblies; will be responsible for performing receiving inspections of outsourced processes and final assembly inspections while recording results and preparing various quality documents. Candidates must be able to work a minimum of 6 hours per day under a microscope.

Responsibilities:

• Read blueprints and/or engineering specifications to obtain information such as specified material, electrical, cosmetic requirements and workmanship instructions.
• Perform visual and dimensional inspections of printed circuit board assemblies to ensure workmanship which complies with the appropriate requirements from engineering drawings, process specifications, IPC-610 standards, J-STD-001 and customer specific criteria.
• Performs inspection on electrical or electronic components by using electrical meters or instruments to confirm adherence to electrical specifications.
• Performs inspection of conformal coating under both black and white light.
• Perform and record results of first article inspections of boards after Thru-Hole.
• Perform sub-assembly, box build, shipping, and receiving inspection as required.
• Assist in failure investigations, root cause analysis and corrective action activities and quality improvement projects.

Bastian Solutions is seeking a Regional Site Project Engineer to support the California Regional team on customer project implementation.

Job Overview:

Site Project Engineers are the primary representatives for Bastian Solutions during the installation, commissioning, and startup portions of a material handling/ automation project. Bastian Solutions, a Toyota Advanced Logistics company, has a strong, 60+ year presence in the North American market, with regional sales offices located throughout the US and Canada. Bastian Solutions is the lead of integrating large scale Material Handling solutions often involving Bastian's Controls, Software, Robotics, Custom Automation, and Consulting Teams within a project.

Job Functions:

• Close coordination with Project Manager and/or Field Application Engineer as applicable.
• Assist with final review of equipment layouts and installation drawings redline and/or update installation drawings where applicable.
• Help develop and provide input into Request For Quote (RFQ) for installation contractor selection.
• On-site receiving of shipments and organization of implementation site (documenting damage, inventory equipment, preparing lay-down areas, etc.).
• Develop daily Site Reports and publish to project team and / or customer.
• Manage subcontractor personnel and hold them to Bastian and customer standards; costs and installation time based on goals / budgets received from Project Manager.
• Help implement and manage Bastian safety processes/protocol to maintain a safe work site. This includes sub-contractors hired by Bastian Solutions.
• Manage the installation, start-up, troubleshooting of Bastian supplied equipment in coordination with a Bastian commissioning engineer, Project Manager, or project engineer.
• Assist in industrial control system debugging and all other equipment interfaces Bastian Solutions provides when applicable. This includes assistance in equipment acceptance testing.
• Develop and maintain installation and commissioning check list.
• Maintain daily task/issues/punch list and work with project manager in developing priority ranking.
• Solve technical problems either individually or through collaboration.
• Clear and effective communication with management, engineering, project management and other team members.
• Check and use voicemail and e-mail diligently.
• Respond to customer requests in a timely manner.

Travel Requirements:

• 80% onsite field presence (mixture of local and occasional overnight travel)
• Travel expenses paid by Bastian Solutions)
• Must maintain a valid drivers license

Preferred Skills and Required Qualifications :

• 4-year Engineering or Building Construction Management Degree
• Energetic, Ambitious, Hard working
• Strong interpersonal skills required
• Must be fluent with the MS Office software suite
• Must be able to interpret facility and equipment layouts/drawings
• 2D or 3D CAD experience (SolidWorks, AutoCAD, etc.) a plus
• Skilled in mechanical, electrical, pneumatic and PLC troubleshooting
• Material Handling, Robotics, Manufacturing or Packaging background a plus
• Previous automation experience a plus
• The candidate must have a solid understanding of the application of contemporary industrial control systems and/or other machine interfaces
• Strong demonstrated sense of customer service
• Ability to travel 80% (typically 10 days-on / 4 days off rotation with a goal to have you home every other weekend)
• Must be eligible to work in the USA long term without sponsorship.

To learn more about us, click the following link - Bastian Solutions:

Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work with outside recruiting agencies. No solicitation phone calls please.

Compensation: starting salary 80k+ depending on experience, plus additional incentives

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.