Engineering Structures Jobs No Experience Jobs in Westerly

60 positions found

Direct Support Professional
🏢 Sevita
$16 to $18 per hour
Westerly, RI 5 days ago

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Direct Support Professional/Caregiver


 


Full Time


Paid Training


 


Starting Pay: $16-$18/hr


(Based on experience and licensures)


 


PLUS pay increase after completing orientation!


 


Have fun on the job while making a difference to the individuals we serve!


 


Would you like to make a difference every day in someone’s life? In this role you will carry out rewarding work and play a crucial role in the success of our organization.



  • Provide training, assistance and supervision to individuals receiving care in the areas of living skills, therapeutic recreation, and other forms of assistance in both residential and community settings.
  • Assist with daily activities such as meal preparation, personal hygiene (bathing and toileting), shopping, cleaning, and medication administration.
  • Facilitate the working relationships between employers and individuals served, and support community involvement by accompanying them on outings, or providing transportation to work or other activities.
  • Work closely with our clinical staff to support the therapeutic and behavioral plans in place.

 


Qualifications:



  • High School Diploma or GED equivalent
  • Must be minimum of 18 years of age
  • Valid Driver's License from state of residence & minimum 1 year clean driving record 
  • Successful clearance of background checks

AND



  • A caring attitude with a dedication to assisting others 
  • Strong attention to detail, organizational skills, and effective communication skills
  • A reliable, responsible attitude and a compassionate approach
  • A commitment to quality in everything you do

 


Whether you have previous experience in a role like this, or this just sounds like the type of impact you want to make… we want to hear from you! 
   


Why Join Us?



  • Full, Part-time, and As Needed schedules available
  • Paid Time Off and Health benefits for full-time employees.
  • Paid training, Holiday pay, Mileage reimbursement
  • Career development and advancement opportunities
  • Work with some of the best co-workers you could ask for and see your impact on the lives of those individuals we serve
  • A dynamic work environment where no day is ever the same as the next  

Since our funding comes from Federal and State payers, we offer stability, and secure work opportunities



Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.


We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 



permanent
Caregiver
🏢 Sevita
$16 to $18 per hour
Charlestown, RI 5 days ago

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Direct Support Professional/Caregiver


 


Full Time


Paid Training


 


Starting Pay: $16-$18/hr


(Based on experience and licensures)


 


PLUS pay increase after completing orientation!


 


Have fun on the job while making a difference to the individuals we serve!


 


Would you like to make a difference every day in someone’s life? In this role you will carry out rewarding work and play a crucial role in the success of our organization.



  • Provide training, assistance and supervision to individuals receiving care in the areas of living skills, therapeutic recreation, and other forms of assistance in both residential and community settings.
  • Assist with daily activities such as meal preparation, personal hygiene (bathing and toileting), shopping, cleaning, and medication administration.
  • Facilitate the working relationships between employers and individuals served, and support community involvement by accompanying them on outings, or providing transportation to work or other activities.
  • Work closely with our clinical staff to support the therapeutic and behavioral plans in place.

 


Qualifications:



  • High School Diploma or GED equivalent
  • Must be minimum of 18 years of age
  • Valid Driver's License from state of residence & minimum 1 year clean driving record 
  • Successful clearance of background checks

AND



  • A caring attitude with a dedication to assisting others 
  • Strong attention to detail, organizational skills, and effective communication skills
  • A reliable, responsible attitude and a compassionate approach
  • A commitment to quality in everything you do

 


Whether you have previous experience in a role like this, or this just sounds like the type of impact you want to make… we want to hear from you! 
   


Why Join Us?



  • Full, Part-time, and As Needed schedules available
  • Paid Time Off and Health benefits for full-time employees.
  • Paid training, Holiday pay, Mileage reimbursement
  • Career development and advancement opportunities
  • Work with some of the best co-workers you could ask for and see your impact on the lives of those individuals we serve
  • A dynamic work environment where no day is ever the same as the next  

Since our funding comes from Federal and State payers, we offer stability, and secure work opportunities



Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.


We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 



permanent
Registered Nurse (RN) Supervisor
$53 per hour
Old Mystic, CT 6 days ago
Registered Nurse (RN) Supervisor - Per Diem

LOCATION:
4 Greentree Drive, Waterford, CT

POSITION TYPE:
Per Diem

SHIFT(S):
As needed

PAY RANGE:
~$53

BENEFITS - Part-Time:
  • Paid Meal Period
  • Paid Holidays
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Casual Fridays
  • Paid Training and Orientation


JOB SUMMARY:
Are you a compassionate and experienced RN Supervisor looking for part-time work while making a real difference in resident care and unit oversight? We are seeking an RN Supervisor who is committed to ensuring high-quality care, supporting staff, and maintaining standards across the facility. At Greentree, we pride ourselves on providing exceptional, resident-centered care in a supportive, collaborative environment. If you have strong leadership and clinical skills and enjoy guiding a care team, we invite you to apply.

RESPONSIBILITIES:
  • Supervise and manage nursing staff on your shift - ensuring care delivery meets facility standards and regulatory requirements.
  • Perform or oversee resident assessments, monitor health status, and respond to changes in condition; coordinate with physicians and care team as needed.
  • Ensure documentation accuracy and compliance - including resident records, care plans, incident reports, regulatory compliance paperwork, and shift handoffs.
  • Oversee admissions, transfers, and discharges as assigned; coordinate with appropriate departments to ensure smooth transitions of care.
  • Provide direct nursing care when necessary (medications, treatments, IVs, specimen collection, etc.), especially during staffing shortages or emergencies.
  • Mentor and support assigned staff (RNs, LPNs, CNAs), provide guidance, and act as point of contact for staff and resident/family issues.
  • Ensure unit compliance with facility policies, state/federal regulations, safety and infection-control standards.

QUALIFICATIONS:
  • Valid, unrestricted RN license in Connecticut.
  • Minimum experience working as an RN in a long-term care or skilled nursing environment; supervisory or charge-nurse experience preferred.
  • Strong leadership, communication, and organizational skills.
  • Ability to assess resident needs, coordinate care, respond to changes in condition, and make sound clinical judgments.
  • Dependable, with good attendance and ability to work collaboratively as part of a care team.

ABOUT US:
Ryders Health Management is a family-owned management company overseeing Skilled Nursing & Rehabilitation Centers. Across all our centers, we provide exceptional, patient-centered care to support each resident's recovery or long-term care needs. Our commitment to our staff is as strong as our commitment to our residents. We offer a supportive work environment and opportunities for growth and development.

OUR CARING COMMUNITY:
Greentree Manor is a 90-bed, family-owned skilled nursing facility located in Waterford. As part of the Ryders Health family, you'll join a team backed by over 75 years of experience - rooted in quality care, teamwork, and staffing ratios that exceed industry standards.

Come join our compassionate, dedicated team of professionals!

EQUAL OPPORTUNITY EMPLOYER STATEMENT:
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
temporary
Border Patrol Agent (BPA) - Experienced (GL9 / GS11)
Salary not disclosed
Mystic, Connecticut 6 days ago

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

  • Big Bend Sector Stations – *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
  • Buffalo Sector Stations – Wellesley Island
  • Del Rio Sector Stations – Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
  • El Paso Sector Stations – Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
  • El Centro Sector Stations – El Centro, Indio, Calexico
  • Grand Forks Sector Stations – Pembina
  • Havre Sector Stations – Havre, Malta, Plentywood, Scobey, Sweetgrass
  • Houlton Sector Stations – Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
  • Laredo Sector Stations – Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
  • Rio Grande Valley Sector Stations – Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
  • San Diego Sector Stations – Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
  • Spokane Sector Stations – Colville, Curlew, Metaline Falls, Oroville
  • Swanton Sector Stations – Beecher Falls, Burke, Champlain, Newport, Richford
  • Tucson Sector Stations – *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
  • Yuma Sector Stations – Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

  • Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
  • Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
  • Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
  • Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
  • Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9:You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

  • Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
  • Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
  • Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

  • Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
  • Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
  • Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Not Specified
Border Patrol Agent - Experienced - (GL9 / GS11)
$63,148
Border Patrol Agent (BPA)

in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)SAME MISSION, NEW DRIVE!You love protecting your community and doing your part to keep our nation safe. But maybe youre looking for a change of scenery?USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).DONT FORGET TO CHECK OUT THE INCENTIVES

SEE SALARY SECTION BELOWIMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates first-choice preferences. Relocation may be required.U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.Salary and Benefits:Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148 - $120,145 per year Locality Pay: Varies by duty location. Overtime Pay: Up to 25%Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in5 CFR 575.102)will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa Buffalo Sector Stations - Wellesley Island Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations - El Centro, Indio, Calexico Grand Forks Sector Stations - Pembina Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations - Blythe, Yuma, WelltonDuties and Responsibilities:As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nations economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations. Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations. Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband. Performing farm checks, building checks, traffic checks, city patrols, and transportation checks. Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.Qualifications:GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence. Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws. Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official. Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official. Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.Other Requirements:Citizenship: You must be a U.S. Citizen to apply for this position.Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).Veterans Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.How to Apply:Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.Youll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal governments official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.NOTE: As a subscriber to the CBP Talent Network, youll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.RequiredPreferredJob IndustriesGovernment & Military
Not Specified
Warehouse Bulk Selector Full Time 2nd Shift
✦ New
$22.05

2:00pm-10:15pm/Monday-Friday

*We offer pay for performance where associates can earn additional compensation if they meet certain productivity thresholds.*

Staples is business to business . You’re what binds us together.

Join our Staples World Class Supply Chain Team and deliver essential products to our customers. 

What you’ll be doing: 

As a warehouse associate you may work in one of the following six areas: 

Warehouse Bulk/Material Handling Equipment Operator: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment.

Warehouse Porter: You will be responsible for general cleaning and basic maintenance duties both inside and outside of the facility while adhering to safety procedures. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment.

Warehouse Replenishment: You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment.

Warehouse Receiving/Putaway/Returns: You will confirm accuracy of product and work with colleagues to address discrepancies and damages. You will communicate effectively and professionally with internal and external contacts to clarify and resolve issues. You will be manually unloading trucks and palletizing products. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment.

Warehouse Returns: You will be operating material handling equipment to move product within the warehouse. You will be matching item quantities and descriptions to packing slips on returned items, checking in returned product and tagging it appropriate. You will be operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures. Not all work will be completed on Material handling equipment.

Shipping: You’ll be responsible for organizing, stacking, and shrink-wrapping customer orders on pallets. You’ll be loading trucks manually; lifting, lowering, and carrying product in a fast-paced environment and stacking empty pallets while maintaining a safe and clean workspace as you go.

Please note, as an SC2 associate you may be moved into any of the above roles, or SC1 roles, as needed.

You will be essential to the success of Staples Supply Chain as we deliver to our customers. 

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture.

What you bring to the table: 

  • An ability to be Material Handling Equipment Operator certified and safely operate necessary material handling equipment. 
  • An ability and willingness to keep work area clean. 
  • An inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues. 
  • An ability to adopt our safety procedures quickly and ensure safe work practices. 
  • An ability to work in a warehouse environment with seasonal temperature variations.

What’s needed- Basic Qualifications: 

  • Minimum three (3) months related experience in a warehouse environment; or any equivalent combination of acceptable training, education, and experience. 
  • Ability to pass a drug screen to the extent permissible legally.
  • Basic English language skills (both verbal and written communications).
  • If you are hired as a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.
  • Ability to work at heights up to 60 feet or more as needed. 
  • An ability to lift, push or pull boxes/merchandise weighing between 70 pounds and 100 pounds by hand.
  • Must wear safety composite shoes.
  • Ability to walk and stand 100% of the time.
  • You must be at least 18 years old.

What’s needed- Preferred Qualifications: 

  • High School Diploma/GED or equivalent work experience.
  • Prior experience operating warehouse equipment, such as forklift, pallet jack and cherry picker helpful.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer:

  • Competitive Pay Rate: $22.05/hour (includes $1.00/hour Shift Differential)
  • Receive a pair of work shoes after 60 days.
  • Inclusive culture with associate-led Business Resource Groups.
  • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!

    #stapleshiringwarehouse
    #HTF 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
permanent
Lead Cook
✦ New
Salary not disclosed
Hopkinton, RI 1 day ago
Description:

POSITION TITLE: Lead Line Cook

DEPARTMENT: Back of House/Kitchen

REPORTS TO: Kitchen Manager and Restaurant General Manager.

SUPERVISION EXERCISED: All Cooks and Dishwashers.

POSITION STATUS: This is a full-time position with benefits.


Do you believe that dreams are built on smiles? At Ts, we do, literally! We hire SMILES, cook smiles, and serve smiles. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch within our community.

Our team is everything to us. Smiling teams equals smiling guest and thats what Ts is all about.


ABOUT US

Ts Restaurant Group is a growing, family-owned restaurant group that has been a Rhode Island tradition since 1982. We currently have 3 locations in Cranston, East Greenwich, and Narragansett. With a commitment to carefully sourcing local food and products around the New England area. With an eye on sustainability and a partnership with family-owned farms and businesses, we support real food, fresh ingredients, local purveyors and sustainable choices whenever possible.


We are devoted to providing our teams and guests with a culture of gratitude, respect, safety and belonging. We value lifes journey and believe in sharing in the journey together, celebrating life one day at a time, one plate at a time.


ABOUT THE POSITION

The overall aspect of this position is to lead and train kitchen team members in methods of cooking, preparation, plate presentation, portion control, food purchasing, food rotation, and kitchen sanitation. Working closely with the Kitchen Manager and General Manager to create, inspire, produce, execute, and oversee that we deliver the Ts promise to our team members and to our guests.


PERKS + BENEFITS

  • Positive and supportive team culture.
  • Paid Time Off Programs.
  • Competitive Wages with Annual Performance Reviews.
  • Day's only schedule- never work nights.
  • Like Ts Food? As a Ts team member, you receive a meal benefit-whether on shift or off and at all locations.
  • Home for the Holidays- Thanksgiving and Christmas Day OFF.
  • Ongoing development and growth opportunities.
  • Tickets At Work Program- offering exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more.
  • Pet Insurance.
  • Employee Assistance Program (EAP).
  • Flexible and Predictive Scheduling.
  • 401 (k)

For full time teams:

  • Medical
  • Dental
  • Vision
  • Supplemental Life Insurance
  • 401 (k)

DUTIES + RESPONSIBILITIES

  • Food Safety and Operational Planning
  • Enforcing sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensuring compliance with company operational standards and policies.
  • Ensuring all food is prepared and served according to the restaurants recipes, portioning, cooking and plating standards.
  • Ensuring the safe operation of kitchen equipment and utensils and the proper handling of food items and hazardous materials.
  • Adhering to ServSafe, OSHA and HACCP standards.
  • Kitchen Line Management
  • Promoting the restaurants 5 Commitments, inclusive culture, and Mission Statement.
  • Ensuring that all food items and products are stored, prepared and served based on the restaurants recipe, preparation and portion standards.
  • Ordering food products, and ingredients based on the menu and market demand.
  • Supervising food preparation in the kitchen and ensuring that guests are satisfied with the quality, temperature and appearance of plated menu items.
  • Maintaining clean working environments, safety protocols, and making sure that team members follow the restaurants preventive maintenance measures.
  • Maintaining adequate purchasing inventory levels, rotation of product, conducting regular inventories and ensuring proper delivery of product.
  • Working with upper management to ensure menu items, quality and portion sizes of each meal is within company standards.
  • Assisting with the hiring and training of team members.
  • Maintaining professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensuring proper procedures for opening and closing of kitchen are followed (utilizing Kitchen Checklists/Paperwork).

OPERATIONAL RESPONSIBILITIES

  • Ensuring a safe working and guest environment to reduce the risk of injury and accidents.
  • Fully understands and complies with all federal, state, county and municipal regulations and ordinances that pertain to health, safety and labor requirements of the restaurant, team members and guests.
  • Investigating and resolving complaints concerning food quality and temperature.

TEAM BUILDING

  • Promoting the Ts team spirit of positivity and team-centered approach to the hospitality and culinary experience at all times in all ways.
  • Creating a culture of fairness by following Ts guidelines, job description and training programs and by maintaining healthy boundaries with team members.
  • Communicating regularly with kitchen staff to promote a congenial working environment, focusing on standards, operational procedures, and expectations.
  • Train and develop each member of the team to become efficient, productive, and knowledgeable.

OTHER DUITES

  • Perform other duties as assigned.

Requirements:

ABOUT YOU

Ts Restaurant is looking for a dedicated individual who is not only passionate about food but driven to co-lead a team of culinary professionals. You are reliable, professional, and team-focused, with a strong commitment to quality, consistency, and food safety. You work well under pressure, communicate clearly, and take pride in doing things the right way. You are open to feedback and motivated to grow within your role and with the company.

QUALIFICATIONS AND REQUIRMENTS

Education and Experience:

  • High School Degree required.
  • A minimum of one to three years restaurant experience and/or kitchen line cooking; supervising kitchen operations a plus but not required.
  • Proficient with computers (MS Word, Excel) and Point of Sale Systems.
  • Experience with food preparation, food handling, and food safety.
  • Required Certification in Food Safety and First Aid or obtain one within 2 months of hire.
  • Flexibility in schedule.
  • Must be eligible to work in the United States.
  • Able to read, write, speak, analyze, interpret, and understand the English language with reasonable proficiency.
  • Must agree to background.

Professional Requirements:

  • Self-discipline, initiative, leadership ability and outgoing.
  • Pleasant, polite manner and a neat and clean appearance.
  • Passion for food.
  • Willing to support the basic values, philosophy, rules, and policies of the company in each of the activities within his or her responsibilities.
  • Ability to motivate team members to work as a team to ensure that food and service
  • meet appropriate standards.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
  • Must possess good communication skills for dealing with diverse staff.
  • Ability to maintain required standards of operation in daily restaurant activities.

Accountabilities:

  • Keeps upper management promptly and fully informed of all issues.
  • Adhere to job responsibilities and performance objectives.
  • Maintains a favorable working relationship with all team members to foster and promote a cooperative and harmonious working climate which will be conducive to maximum team morale, productivity and efficiency/effectiveness.

Physical Settings and Schedule:

  • Hours may vary if manager must fill in for his/her team or if emergencies arise.
  • Ability to perform all functions.
  • Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
  • Work with hot, cold, and various equipment as well as operates phones, computers, copiers, and other office equipment.

Ts Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse, inclusive and belonging work environment.


Compensation details: 21.5-23.5 Hourly Wage


PI717c02d1d39d-26289-39757877

Not Specified
Chef de Cuisine
Salary not disclosed
WESTERLY, RI 4 days ago
Training

Ocean House Collection

Ocean House Collection

Chef De Cuisine Coast

 

Chef de Cuisine

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 signature suites.  The Cottage Collection includes 10 privately owned vacation homes.  The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

 

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings.  The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites.  Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.  

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button.  The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

 Scope of Position

 Responsible for all aspects of managing the kitchen and kitchen staff for service in the Seasonal Outdoor Outlets ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards. Assists and coordinates the purchase of all food and develops menus, maintaining approved food costs and labor costs for the Coast Restaurant.

 

 The ideal candidate will be a talented culinarian experienced in handling a wide range of administrative and kitchen related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting a luxury food and beverage operation at a five-star level.

 

 The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important

 

 Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays.  While the company will make every attempt to create a work and life balance, all exempt team members may be required to work extended shifts and additional days based on business demands.  Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.  Travel may be required and may include some overnight stays.  All exempt team members should be responsible in scheduling their time off.  The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays.  All exempt staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted.  The more flexible you are the more you can learn, grow, earn.

Key Responsibilities:

  • Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
  • Establish the day's priorities and assign production and prep task to staff to execute.
  • Communicate additions or changes to the assignments as they arise throughout the shift. 
  • Identify situations which compromise the department's standards and delegate these tasks.
  • Take physical inventory of specified food items for daily inventory.
  • Review the market list.
  • Requisition the days supplies and ensure that they are received and stored correctly. 
  • Ensure quality of products received.
  • Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
  • Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
  • Ensure that all staff prepares menu items following recipes and yield guides, according to department standards.
  • Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
  • Work on-line during service.
  • Be aware of any shortages and make arrangements before the item runs out.
  • Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period.
  • Conduct frequent walk troughs of each kitchen area and direct respective personnel to correct any deficiencies. 
  • Ensure that quality and details are being maintained.
  • Inspect the cleanliness of the line, floor, all kitchens stations and direct staff to rectify any deficiencies.
  • Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Maintain proper storage procedures as specified by Health Department and hotel requirements.
  • Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
  • Assist Catering department with developing special menus for functions; meet with clients as requested.
  • Supervise and direct the organization and preparation of food for the employee cafeteria.
  • Review sales and food cost daily; resolve any discrepancies with the Controller.
  • Minimize waste and maintain controls to attain forecasted food and labor costs.
  • Oversee and direct training of new hires in specified phases of the kitchen operation.
  • Maintain an on-going training program for existing staff.  Reevaluate positions in the kitchen and make changes wherever necessary.
  • Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
  • Conduct scheduled performance appraisals.
  • Prepare weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labor costs.  Adjust schedules throughout the week to meet business demands.
  • Prepare an annual budget for a competitive market analysis.  
  • Conduct market experiential analysis of other agreed upon dining establishment and prepare overviews/presentations on learnings with suggested improvements in service, menu, and flavor profiles to the Executive Committee. 
  • Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
  • Represent the Company with a positive attitude and professional presentation.
  • Follow sustainability guidelines and practices related to the Company’s sustainability programs.
  • Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.
  •  

Key Relationships:

Internal: 

Reports to the Executive Chef and maintains relations with Kitchen Staff, Stewarding Staff, F&B Staff.  

External:  

Has regular contact with vendors and outside agencies when deemed by management. Maintains appropriate relationships with these and other constituencies in order to enhance the image of the Company and the attainment of its objectives.

 Key Responsibilities:

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain a climate that attracts, retains, and motivates top quality personnel.
  • Train, appraise, supervise, support, develop, and guide qualified personnel, both paid and Volunteers.
  • Responsible for practicing, managing, and promoting OHM’s Mission and Values so that it becomes an intricate part of the everyday operation.
  • Represent the Company with a positive attitude and professional attire 
  • Follow sustainability guidelines and practices related to Ocean House Collection’s sustainability programs
  • Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge and Skills

  • Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
  • Uphold the Company standards, policies and procedures.
  • Prioritize and organize tasks and work area
  • Ability to remain calm and resolve problems using good judgement as interpreted by the management
  • Follow directions
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest/employee information and pertinent hotel data

 

Experience:

  • Minimum of 4 years’ experience in culinary operations with demonstrated success, preferably in the luxury resort sector. 
  • 2 years supervisory or managerial experience in related disciplines
  • 2 years fine dining experience preferred

 

Education:

  • College degree or equivalent work experience

 

Physical Requirements:

See below Physical conditions description

Not Specified
Machinist
✦ New
Salary not disclosed
Stonington, CT 1 day ago
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Blueprints, Machining, Milling Machines
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
MACHINIST, MAINTENANCE
Milling experience preferred.
Will set up and machine many different types of parts to blueprint.
Knowledge of G-Code programming a plus.
Blueprint reading and experience using precision machinist measuring tools.
1st shift position
Education: High School Diploma/GED
Experience: 1+ years of related experience
Must be a US Citizen
Secret security clearance or the ability to obtain a Secret security clearance.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
The likely hourly rate for this position is between $20.24 - $26.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Onsite
Work Location:
USA CT Pawcatuck
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Not Specified
Customer Service and Intake Supervisor
Salary not disclosed
Westerly, RI 2 days ago

JOB OVERVIEW:

The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.


KEY RESPONSIBILITIES:

Supervision & Team Leadership

  • Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
  • Conduct regular 1:1s, performance check-ins, and annual performance reviews.
  • Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
  • Lead team meetings, training updates, and onboarding for new CSRs.

Intake & Workflow Management

  • Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
  • Ensure all customer and job details are captured accurately in CRM or job management systems.
  • Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
  • Serve as the escalation point for complex customer issues or service delays.

Customer Experience & Communication

  • Ensure the highest level of customer satisfaction through professional, timely communication.
  • Monitor customer interactions and provide coaching to maintain quality standards.
  • Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
  • Foster a customer-first culture aligned with the company’s values.

Operational Collaboration

  • Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
  • Communicate scheduling changes, follow-up needs, and operational issues in real time.
  • Identify process gaps and collaborate with leadership to streamline customer service workflows.

Reporting & Quality Control

  • Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
  • Prepare weekly/monthly reports for management.
  • Conduct quality assurance (QA) reviews on CSR communication and data entry.


REQUIREMENTS:

  • 3–5 years of customer service, intake coordination, or administrative operations experience.
  • At least 1–2 years of supervisory or team lead experience.
  • Strong communication and de‑escalation skills.
  • High level of accuracy and attention to detail.
  • Proficiency with CRM systems or job management software; Microsoft Office skills.


PREFERRED:

  • Experience in the roofing, construction, home services, or trades industry.
  • Background managing a high-call-volume customer service environment.
  • Bilingual (English/Spanish) a plus.
Not Specified
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